80
NPS
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Basware
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About Basware's Brand
Basware is the global leader in providing networked purchase-to-pay solutions, e-invoicing and innovative financing services.
Brand at a Glance
72%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Basware NPS
Basware's Net Promoter Score (NPS) is a 80 with 88% Promoters, 4% Passives, and 8% Detractors. Net Promoter Score tracks whether Basware's customers would recommend using the product based on a scale of -100 to 100.
Basware Overall NPS
| 88% | Promoters |
|---|---|
| 4% | Passives |
| 8% | Detractors |
Basware NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 93 | Aug 2020 | 93 |
Sep 2021 91 | Sep 2021 | 91 |
Dec 2021 89 | Dec 2021 | 89 |
Jan 2022 88 | Jan 2022 | 88 |
Jul 2022 88 | Jul 2022 | 88 |
Oct 2022 88 | Oct 2022 | 88 |
Jan 2023 88 | Jan 2023 | 88 |
Mar 2023 86 | Mar 2023 | 86 |
Sep 2024 84 | Sep 2024 | 84 |
Nov 2024 80 | Nov 2024 | 80 |
Apr 2025 78 | Apr 2025 | 78 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Basware Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Basware users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Basware Product Quality
3.1/5
Basware has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Basware's overall Product Quality score rated by its users and customers.
Basware Product Information
Basware serves markets in the United States, Asia, China, Europe, Japan, Australia, Canada, United Kingdom, and Germany. Basware supports iOS, Web, and Android devices and offers products for medium and large sized businesses.
Basware’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
FinTech
SaaS
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Chinese (Simplified)
Italian
Russian
Swedish
Polish
Danish
Finnish
Norwegian
Product Type
Purchasing Software
Procurement Software
Facility Management Software
Work Order Software
Fixed Asset Management Software
Inventory Management Software
Expense Management Software
Accounting Software
Accounts Payable Software
Accounts Receivable Software
Budgeting Software
Supply Chain Management Software
Basware Pricing
Basware ROI & Value For Money
3/5
Basware has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Basware's overall ROI score rated by its users and customers.
Basware Pricing Plans
Basware has a pricing structure that accommodates medium and large businesses. Starting from $100000, Basware uses a subscription model. For the users that are not ready to commit yet, Basware also offers a free trial.
Who Uses Basware?
Medium Businesses
Large Enterprises
Basware Customer Satisfaction (CSAT)
Basware Customer Satisfaction (CSAT) Score
67 / 100
Basware has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Basware Customer Service
3.2/5
Basware has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Basware's overall Customer Service score rated by its users and customers.
About Basware's Customer Service
Address
1245 Rosemont Drive, 2nd Floor, Fort Mill, SC 29707
Website
http://www.basware.com/us/pages/default.aspx
Phone Number
(800) 672-8776
Basware as an Employer
4.3/5
Basware has a 4.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Basware scored a 80 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Basware would recommend the brand to a friend. ENPS measures how likely Basware employees would recommend working at Basware to a friend.
Net Promoter Score
80
NPS Score
| 88% | Promoters |
|---|---|
| 4% | Passive |
| 8% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 50% | Promoters |
|---|---|
| 14% | Passive |
| 36% | Detractors |
