11
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Taulia
Marketing or Exec? Claim Your Free Account
About Taulia's Brand
Taulia provides cloud-based invoice, payment and discount management solutions for large buying organizations. Taulia is a leading provider of working capital solutions headquartered in San Francisco, California. Our mission is simple: Powering businesses to run better by building the future of finance. Together.
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Taulia NPS
Taulia's Net Promoter Score (NPS) is a 11 with 44% Promoters, 23% Passives, and 33% Detractors. Net Promoter Score tracks whether Taulia's customers would recommend using the product based on a scale of -100 to 100.
Taulia Overall NPS
| 44% | Promoters |
|---|---|
| 23% | Passives |
| 33% | Detractors |
Taulia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
Mar 2021 100 | Mar 2021 | 100 |
Oct 2021 50 | Oct 2021 | 50 |
Dec 2021 40 | Dec 2021 | 40 |
Mar 2022 34 | Mar 2022 | 34 |
Oct 2022 13 | Oct 2022 | 13 |
May 2023 0 | May 2023 | 0 |
Jul 2023 11 | Jul 2023 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Taulia Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Taulia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Taulia Product Quality
3.9/5
Taulia has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Taulia's overall Product Quality score rated by its users and customers.
Taulia Product Information
Taulia serves markets in Canada. Taulia supports Web devices and offers products for large sized businesses.
Taulia’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://taulia.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
FinTech
SaaS
Languages Supported
English
Product Type
Purchasing Software
Communication Software
Order Management Software
Billing & Invoicing Software
Supply Chain Management Software
Taulia Pricing
Taulia ROI & Value For Money
3.7/5
Taulia has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Taulia's overall ROI score rated by its users and customers.
Taulia Pricing Plans
Taulia has a pricing structure that accommodates large businesses.
Who Uses Taulia?
Large Enterprises
Taulia Customer Satisfaction (CSAT)
Taulia Customer Satisfaction (CSAT) Score
75 / 100
Taulia has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Taulia Customer Service
3.8/5
Taulia has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Taulia's overall Customer Service score rated by its users and customers.
About Taulia's Customer Service
Address
95 Third Street #284, San Francisco, CA 94103
Website
http://taulia.com
Phone Number
415-376-8280
Taulia's Social Links
Taulia as an Employer
4.7/5
Taulia has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Taulia scored a 11 for Net Promoter Score and a 82 for Employee Net Promoter Score. NPS gauges how likely a customer of Taulia would recommend the brand to a friend. ENPS measures how likely Taulia employees would recommend working at Taulia to a friend.
Net Promoter Score
11
NPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
82
eNPS Score
| 85% | Promoters |
|---|---|
| 12% | Passive |
| 3% | Detractors |
