SAP Ariba NPS & Customer Reviews

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SAP Ariba

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SAP Ariba

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About SAP Ariba's Brand

Among its major competitors, SAP Ariba is ranked in 5th place for NPS while SAP is 1st, and Fieldglass is 2nd.

Brand at a Glance

60%

Customer Loyalty

3.2/5

Product Quality

3.2/5

Pricing

2.9/5

Customer Service

SAP Ariba Ranking

^#4 / 4 of its competitors

SAP Ariba NPS

SAP Ariba's Net Promoter Score (NPS) is a -15 with 31% Promoters, 23% Passives, and 46% Detractors. Net Promoter Score tracks whether SAP Ariba's customers would recommend using the product based on a scale of -100 to 100.

SAP Ariba Overall NPS

-15

NPS

31%	Promoters
23%	Passives
46%	Detractors

SAP Ariba NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2023 -12	Jan 2023	-12
Mar 2023 -15	Mar 2023	-15
Apr 2023 -12	Apr 2023	-12
May 2023 -12	May 2023	-12
Jul 2023 -11	Jul 2023	-11
Oct 2023 -15	Oct 2023	-15
Dec 2023 -17	Dec 2023	-17
Jan 2024 -20	Jan 2024	-20
Mar 2024 -15	Mar 2024	-15
Apr 2024 -18	Apr 2024	-18
Aug 2024 -18	Aug 2024	-18
Jun 2025 -15	Jun 2025	-15

How Other Brands Compare

SAP Ariba is ranked #4 for NPS among its competitors. SAP and Fieldglass come in first and second, with SAP SuccessFactors coming in at third.

	SAP Ariba	SAP	SAP SuccessFactors	Fieldglass
Global Ranking	#-	#185	#608	#-
NPS	-15	34	15	31
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$154.48B	$158.58B	$154.48B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

SAP Ariba NPS by Gender

Female customers rated SAP Ariba's NPS 60 points higher than Male customers.

Male

-60

SAP Ariba's NPS was rated -60 by Male customers on Comparably.

20%

Promoters

Passives

80%

Detractors

Female

SAP Ariba's NPS was rated by Female customers on Comparably.

33%

Promoters

34%

Passives

33%

Detractors

SAP Ariba NPS by Ethnicity

SAP Ariba's NPS was rated -25 points by Asian or Pacific Islander customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander -25	Asian or Pacific Islander	-25

SAP Ariba NPS by Usage

SAP Ariba's NPS was rated the highest by customers who have used SAP Ariba's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
2 to 5 Years -25	2 to 5 Years	-25
5 to 10 Years 0	5 to 10 Years	0
Over 10 Years -25	Over 10 Years	-25

SAP Ariba NPS vs. Competitors

Compared to its competitors, SAP Ariba's NPS is rated right below Coupa Software.

COMPANY		NPS Score
	SAP	34
	Fieldglass	31
	SAP SuccessFactors	15
	Coupa Software	13
	SAP Ariba	-15

SAP Ariba Customer Reviews

SAP Ariba Customer Loyalty

60%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

60% of SAP Ariba users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

60%

40%

SAP Ariba Customer Loyalty Score by Gender

Female customers rated SAP Ariba's Customer Loyalty score 6% higher than Male customers.

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Male

64%

Yes

Female

70%

Yes

SAP Ariba Customer Loyalty Score by Ethnicity

SAP Ariba's Customer Loyalty score was rated 78% by Asian or Pacific Islander customers on Comparably.

% who answered "Yes"

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out of 100

Asian or Pacific Islander

SAP Ariba Customer Loyalty Score by Usage

SAP Ariba's Customer Loyalty score was rated 100% by customers who have used SAP Ariba's products/services for Over 10 Years.

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Over 10 Years	100%

SAP Ariba Customer Loyalty Score by Industry

SAP Ariba's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech	100%

SAP Ariba Customer Loyalty vs. Competitors

Compared to its competitors, SAP Ariba's Customer Loyalty score is rated right below Coupa Software.

COMPANY		Customer Loyalty Score
	Fieldglass	100%
	SAP	80%
	SAP SuccessFactors	77%
	Coupa Software	74%
	SAP Ariba	60%

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SAP Ariba Product Quality

3.2/5

SAP Ariba has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.

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SAP Ariba Product Information

SAP Ariba serves markets in the United States, Europe, Canada, United Kingdom, and Germany. SAP Ariba supports Web devices and offers products for small, medium, and large sized businesses.

SAP Ariba’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated SAP Ariba's product the highest. Reviewers from the International Affairs industry rated SAP Ariba the lowest at 3.

Website: http://www.ariba.com/

Company Size: 1,001-5,000 Employees

Industry

Tech

Computer Software

Languages Supported

English

Dutch

French

Portuguese

Spanish

Product Type

Shopping Cart Software

eCommerce Software

Purchasing Software

Procurement Software

Vendor Management Software

Contract Management Software

Billing & Invoicing Software

Trading Software

Quick Insights into SAP Ariba Product Quality

SAP Ariba's Product Quality score was rated highest by customers who have used SAP Ariba's products/services for Over 10 Years, and rated lowest by Female customers.

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Ranked SAP Ariba Product Quality the Highest

Over 10 Years	4.5
Tech	4
Asian or Pacific Islander	3.5

Ranked SAP Ariba Product Quality the Lowest

Manufacturing and Machinery	3
2 to 5 Years	2.8
Female	2.6

SAP Ariba Product Quality Score by Gender

Male customers rated SAP Ariba's Product Quality score 0.6 stars higher than Female customers.

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Male

3.2/5

Female

2.6/5

SAP Ariba Product Quality Score by Ethnicity

SAP Ariba's Product Quality score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.5	Asian or Pacific Islander	3.5

SAP Ariba Product Quality Score by Usage

SAP Ariba's Product Quality score was rated the highest by customers who have used SAP Ariba's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	2.9
2 to 5 Years	2.8
5 to 10 Years	3
Over 10 Years	4.5

SAP Ariba Product Quality Score by Industry

SAP Ariba's Product Quality score was rated the highest by Tech industry customers, and the lowest by Manufacturing and Machinery industry customers.

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Tech	4
International Affairs	3
Manufacturing and Machinery	3

SAP Ariba Product Quality vs. Competitors

Compared to its competitors, SAP Ariba's Product Quality score is rated right below Coupa Software.

COMPANY		Product Quality Score
	SAP	4.1/5
	Fieldglass	4/5
	SAP SuccessFactors	3.9/5
	Coupa Software	3.7/5
	SAP Ariba	3.2/5

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SAP Ariba Pricing

SAP Ariba ROI & Value For Money

3.2/5

SAP Ariba has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.

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SAP Ariba Pricing Plans

SAP Ariba has a pricing structure that accommodates small, medium, and large businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Who Uses SAP Ariba?

Small Businesses

Medium Businesses

Large Enterprises

Quick Insights into SAP Ariba ROI

SAP Ariba's ROI score was rated highest by customers from the Tech industry, and rated lowest by Female customers.

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Ranked SAP Ariba ROI the Highest

Tech	4.7
Over 10 Years	4.5
Male	3.3

Ranked SAP Ariba ROI the Lowest

Female	2.1

SAP Ariba ROI Score by Gender

Male customers rated SAP Ariba's ROI score 1.2 stars higher than Female customers.

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Male

3.3/5

Female

2.1/5

SAP Ariba ROI Score by Ethnicity

SAP Ariba's ROI score was rated 3.1 stars by Asian or Pacific Islander customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.1	Asian or Pacific Islander	3.1

SAP Ariba ROI Score by Usage

SAP Ariba's ROI score was rated 4.5 stars by customers who have used SAP Ariba's products/services for Over 10 Years.

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Over 10 Years	4.5

SAP Ariba ROI Score by Industry

SAP Ariba's ROI score was rated 4.7 stars by Tech industry customers.

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Tech	4.7

SAP Ariba Pricing vs. Competitors

Compared to its competitors, SAP Ariba's ROI score is rated right below Coupa Software.

COMPANY		Pricing Score
	SAP	3.9/5
	Fieldglass	3.7/5
	SAP SuccessFactors	3.7/5
	Coupa Software	3.5/5
	SAP Ariba	3.2/5

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SAP Ariba Customer Satisfaction (CSAT)

SAP Ariba Customer Satisfaction (CSAT) Score

44 / 100

SAP Ariba has an overall Customer Satisfaction score of 44 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	25%
Satisfied	19%
Neither Satisfied nor Dissatisfied	19%
Dissatisfied	12%
Very Dissatisfied	25%

Very Satisfied

25%

Satisfied

19%

Neither Satisfied nor Dissatisfied

19%

Dissatisfied

12%

Very Dissatisfied

25%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into SAP Ariba Customer Satisfaction

SAP Ariba's Customer Satisfaction score was rated highest by customers who have used SAP Ariba's products/services for Over 10 Years, and rated lowest by Female customers.

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Ranked SAP Ariba Customer Satisfaction the Highest

Over 10 Years	100%
Tech	100%
Male	60%

Ranked SAP Ariba Customer Satisfaction the Lowest

Female	33%

SAP Ariba Customer Satisfaction Score by Gender

Male customers rated SAP Ariba's Customer Satisfaction score 27 points higher than Female customers.

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60 / 100

Male

	Very Satisfied	20%
	Satisfied	40%
	Neither Satisfied nor Dissatisfied	20%
	Dissatisfied	0%
	Very Dissatisfied	20%

33 / 100

Female

	Very Satisfied	33%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	33%
	Very Dissatisfied	34%

SAP Ariba Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
50%

CSAT according to Asian or Pacific Islander

SAP Ariba's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.

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50 / 100

Very Satisfied	25%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	25%
Very Dissatisfied	0%

Very Satisfied

25%

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

25%

Very Dissatisfied

SAP Ariba Customer Satisfaction Score by Usage

SAP Ariba's Customer Satisfaction score was rated 100 points by customers who have used SAP Ariba's products/services for Over 10 Years.

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Over 10 Years	100

SAP Ariba Customer Satisfaction Score by Industry

SAP Ariba's Customer Satisfaction score was rated 100 points by Tech industry customers.

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Tech	100

SAP Ariba Customer Satisfaction vs. Competitors

Compared to its competitors, SAP Ariba's Customer Satisfaction score is rated right below Fieldglass.

COMPANY		Customer Satisfaction (CSAT) Score
	SAP	82%
	SAP SuccessFactors	76%
	Coupa Software	71%
	Fieldglass	50%
	SAP Ariba	43%

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SAP Ariba Customer Service

2.9/5

SAP Ariba has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

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About SAP Ariba's Customer Service

Website

http://www.ariba.com/

Quick Insights into SAP Ariba Customer Service

SAP Ariba's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by Female customers.

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Ranked SAP Ariba Customer Service the Highest

Tech	4.4
Over 10 Years	4.1
Male	3.1

Ranked SAP Ariba Customer Service the Lowest

Female	2.1

SAP Ariba Customer Service Score by Gender

Male customers rated SAP Ariba's Customer Service score 1 stars higher than Female customers.

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Male

3.1/5

Female

2.1/5

SAP Ariba Customer Service Score by Ethnicity

SAP Ariba's Customer Service score was rated 2.9 stars by Asian or Pacific Islander customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 2.9	Asian or Pacific Islander	2.9

SAP Ariba Customer Service Score by Usage

SAP Ariba's Customer Service score was rated 4.1 stars by customers who have used SAP Ariba's products/services for Over 10 Years.

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Over 10 Years	4.1

SAP Ariba Customer Service Score by Industry

SAP Ariba's Customer Service score was rated 4.4 stars by Tech industry customers.

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Tech	4.4

SAP Ariba Customer Service vs. Competitors

Compared to its competitors, SAP Ariba's Customer Service score is rated right below Coupa Software.

COMPANY		Customer Service Score
	SAP	4/5
	SAP SuccessFactors	3.8/5
	Fieldglass	3.7/5
	Coupa Software	3.5/5
	SAP Ariba	2.9/5

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SAP Ariba as an Employer

4.3/5

SAP Ariba has a 4.3/5 stars for its overall company culture rated by their employees

top

15%

CEO of SAP Ariba

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

SAP Ariba scored a -15 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of SAP Ariba would recommend the brand to a friend. ENPS measures how likely SAP Ariba employees would recommend working at SAP Ariba to a friend.

Net Promoter Score

-15

NPS Score

31%	Promoters
23%	Passive
46%	Detractors

Employee Net Promoter Score

eNPS Score

49%	Promoters
31%	Passive
20%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail