31
NPS
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Fieldglass
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About Fieldglass' Brand
Fieldglass provides SaaS-based solutions that help firms procure and manage contingent workers, services, independent contractors and more.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Fieldglass NPS
Fieldglass's Net Promoter Score (NPS) is a 31 with 54% Promoters, 23% Passives, and 23% Detractors. Net Promoter Score tracks whether Fieldglass's customers would recommend using the product based on a scale of -100 to 100.
Fieldglass Overall NPS
| 54% | Promoters |
|---|---|
| 23% | Passives |
| 23% | Detractors |
Fieldglass NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 33 | Aug 2020 | 33 |
Apr 2024 28 | Apr 2024 | 28 |
Nov 2025 31 | Nov 2025 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fieldglass NPS by Usage
Fieldglass's NPS was rated the highest by customers who have used Fieldglass's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
2 to 5 Years 37 | 2 to 5 Years | 37 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
Fieldglass Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Fieldglass users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Fieldglass Product Quality
4/5
Fieldglass has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Fieldglass Product Information
Fieldglass serves markets in the United States, Asia, China, Europe, Japan, Australia, Canada, United Kingdom, Latin America, Germany, and Mexico. Fieldglass supports Web devices and offers products for medium and large sized businesses.
Fieldglass’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated Fieldglass's product the highest. Reviewers from the Tech industry rated Fieldglass the lowest at 4.2.
- Website
- http://www.fieldglass.com
- Company Size
- 10,000+ Employees
Industry
Tech
Enterprise
SaaS
Languages Supported
English
Product Type
Workforce Management Software
Procurement Software
Vendor Management Software
Talent Management Software
Contractor Management Software
Quick Insights into Fieldglass Product Quality
Fieldglass's Product Quality score was rated highest by customers who have used Fieldglass's products/services for 2 to 5 Years, and rated lowest by customers who have used Fieldglass's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Fieldglass' Product Quality.
Ranked Fieldglass Product Quality the Highest
Ranked Fieldglass Product Quality the Lowest
Fieldglass Product Quality Score by Usage
Fieldglass's Product Quality score was rated the highest by customers who have used Fieldglass's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Fieldglass Product Quality Score by Industry
Fieldglass's Product Quality score was rated the highest by Telecommunications industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Fieldglass Pricing
Fieldglass ROI & Value For Money
3.7/5
Fieldglass has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Fieldglass' overall ROI score rated by its users and customers.
Fieldglass Pricing Plans
Fieldglass has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Fieldglass?
Medium Businesses
Large Enterprises
Quick Insights into Fieldglass ROI
Fieldglass's ROI score was rated highest by customers from the Tech industry.
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Ranked Fieldglass ROI the Highest
Fieldglass ROI Score by Industry
Fieldglass's ROI score was rated 3.4 stars by Tech industry customers.
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Fieldglass Customer Satisfaction (CSAT)
Fieldglass Customer Satisfaction (CSAT) Score
50 / 100
Fieldglass has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Fieldglass Customer Service
3.7/5
Fieldglass has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Fieldglass's Customer Service
Address
125 South Wacker Drive, Suite 2400, Chicago, IL
Website
http://www.fieldglass.com
Phone Number
13127595555
Fieldglass as an Employer
3.9/5
Fieldglass has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Fieldglass scored a 31 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Fieldglass would recommend the brand to a friend. ENPS measures how likely Fieldglass employees would recommend working at Fieldglass to a friend.
Net Promoter Score
31
NPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
