21
NPS
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Expensify
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About Expensify's Brand
Expense reports, corporate cards, invoicing, bill pay, employee reimbursements, business travel booking, and more. Among its major competitors, Expensify is ranked in 4th place for NPS while Nexonia is 1st, and Kashoo is 2nd. Overall, Expensify has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $85.00M
Brand at a Glance
59%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3/5
Customer Service
Expensify Ranking
- #1 / 4 of its competitors
Expensify NPS
Expensify's Net Promoter Score (NPS) is a 21 with 51% Promoters, 19% Passives, and 30% Detractors. Net Promoter Score tracks whether Expensify's customers would recommend using the product based on a scale of -100 to 100.
Expensify Overall NPS
| 51% | Promoters |
|---|---|
| 19% | Passives |
| 30% | Detractors |
Expensify NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 32 | Aug 2022 | 32 |
Dec 2022 29 | Dec 2022 | 29 |
Jan 2023 31 | Jan 2023 | 31 |
Feb 2023 29 | Feb 2023 | 29 |
Apr 2023 28 | Apr 2023 | 28 |
May 2023 27 | May 2023 | 27 |
Jun 2023 27 | Jun 2023 | 27 |
Sep 2023 25 | Sep 2023 | 25 |
Nov 2023 24 | Nov 2023 | 24 |
May 2024 24 | May 2024 | 24 |
Apr 2025 22 | Apr 2025 | 22 |
Jun 2025 21 | Jun 2025 | 21 |
How Other Brands Compare
Expensify is ranked first for NPS among its competitors. SAP Concur and Gusto come in second and third, with Cloudability coming in at #4. Among those competitors, it is the lowest valued company behind SAP Concur.
Expensify |  SAP Concur |  Gusto |  Cloudability | |
| Global Ranking | #- | #453 | #- | #- |
| NPS | 21 | 15 | 3 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $85.00M | $136.17B | $2.00B | $150.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Expensify NPS by Gender
Expensify's NPS was rated -50 by Female customers on Comparably.
Female
-50
Expensify's NPS was rated -50 by Female customers on Comparably.
20%
Promoters
10%
Passives
70%
Detractors
Male
N/A
Expensify's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Expensify NPS by Ethnicity
Expensify's NPS was rated -33 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Expensify NPS by Usage
Expensify's NPS was rated the highest by customers who have used Expensify's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 46 | Less than 1 Year | 46 |
1 to 2 Years -11 | 1 to 2 Years | -11 |
2 to 5 Years 35 | 2 to 5 Years | 35 |
Expensify NPS vs. Competitors
Compared to its competitors, Expensify's NPS is rated right above SAP Concur, and is preceded by Receipt Bank.
| COMPANY | NPS Score | |
|---|---|---|
 | Nexonia | 54 |
 | Kashoo | 40 |
 | Receipt Bank | 24 |
| Expensify | 21 |
| SAP Concur | 15 |
| Gusto | 3 |
| Cloudability | N/A |
 | Tallie | -100 |
Expensify Customer Reviews
Out of the 3 Expensify customer reviews 1 was positive and 2 were constructive. Expensify customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Expensify Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Expensify users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Expensify Customer Loyalty Score by Gender
Expensify's Customer Loyalty score was rated 64 by Female customers on Comparably.
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Female
64%
Yes
Male
N/A
Yes
Expensify Customer Loyalty Score by Ethnicity
Expensify's Customer Loyalty score was rated 85% by Caucasian customers on Comparably.
% who answered "Yes"
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85
out of 100
Caucasian
Expensify Customer Loyalty Score by Usage
Expensify's Customer Loyalty score was rated 40% by customers who have used Expensify's products/services for 1 to 2 Years.
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Expensify Customer Loyalty Score by Industry
Expensify's Customer Loyalty score was rated 66% by Tech industry customers.
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Expensify Customer Loyalty vs. Competitors
Compared to its competitors, Expensify's Customer Loyalty score is rated right above Receipt Bank, and is preceded by Gusto.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tallie | 100% |
| SAP Concur | 75% |
| Gusto | 72% |
| Expensify | 59% |
| Receipt Bank | 10% |
| Nexonia | N/A |
| Kashoo | N/A |
| Cloudability | N/A |
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Expensify Product Quality
3.7/5
Expensify has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Expensify Product Information
Expensify serves markets in the United States, Europe, Australia, Canada, and United Kingdom. Expensify supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Expensify’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Expensify's product the highest. Reviewers from the Tech industry rated Expensify the lowest at 2.7.
- Website
- https://www.expensify.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Productivity
Small Business Services
Languages Supported
English
Product Type
Time & Expense Software
Expense Management Software
Accounting Software
Billing & Invoicing Software
Budgeting Software
Financial Reporting Software
Quick Insights into Expensify Product Quality
Expensify's Product Quality score was rated highest by customers who have used Expensify's products/services for Less than 1 Year, and rated lowest by customers from the Tech industry.
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Ranked Expensify Product Quality the Highest
Ranked Expensify Product Quality the Lowest
Expensify Product Quality Score by Gender
Expensify's Product Quality score was rated 2.8 by Female customers on Comparably.
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Female
2.8/5
Male
N/A
Expensify Product Quality Score by Ethnicity
Expensify's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Expensify Product Quality Score by Usage
Expensify's Product Quality score was rated the highest by customers who have used Expensify's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Expensify Product Quality Score by Industry
Expensify's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Expensify Product Quality vs. Competitors
Compared to its competitors, Expensify's Product Quality score is rated right above Gusto, and is preceded by SAP Concur.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nexonia | 4.4/5 |
| Kashoo | 4.4/5 |
| Receipt Bank | 4/5 |
| SAP Concur | 3.7/5 |
| Expensify | 3.7/5 |
| Gusto | 3.3/5 |
| Tallie | 1.5/5 |
| Cloudability | N/A |
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Expensify Pricing
Expensify ROI & Value For Money
3.6/5
Expensify has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Expensify Pricing Plans
Expensify has a pricing structure that accommodates small, medium, and large businesses. Starting from $4.99/month, Expensify uses a subscription model and offers the following: There are also four paid options that include additional features such as unlimited SmartScans and direct integrations with accounting software., 1. Track plan for individuals and sole proprietors who want mileage and receipt tracking for tax returns, or personal expenses., and 2. Submit plan for employees and small business owners who want to send receipts to managers or accountants – without the manual work..
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from Expensify.
Who Uses Expensify?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Expensify ROI
Expensify's ROI score was rated highest by Caucasian customers, and rated lowest by customers from the Tech industry.
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Ranked Expensify ROI the Highest
Ranked Expensify ROI the Lowest
Expensify ROI Score by Gender
Expensify's ROI score was rated 2.2 by Female customers on Comparably.
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Female
2.2/5
Male
N/A
Expensify ROI Score by Ethnicity
Expensify's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Expensify ROI Score by Usage
Expensify's ROI score was rated 1.8 stars by customers who have used Expensify's products/services for 1 to 2 Years.
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Expensify ROI Score by Industry
Expensify's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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Expensify Pricing vs. Competitors
Compared to its competitors, Expensify's ROI score is rated right above SAP Concur, and is preceded by Receipt Bank.
| COMPANY | Pricing Score | |
|---|---|---|
| Kashoo | 4.5/5 |
| Nexonia | 4.3/5 |
| Receipt Bank | 3.7/5 |
| Expensify | 3.6/5 |
| SAP Concur | 3.4/5 |
| Gusto | 3.2/5 |
| Tallie | 2/5 |
| Cloudability | N/A |
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Expensify Customer Satisfaction (CSAT)
Expensify Customer Satisfaction (CSAT) Score
53 / 100
Expensify has an overall Customer Satisfaction score of 53 rated by its users and customers.
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Very Satisfied
21%
Satisfied
32%
Neither Satisfied nor Dissatisfied
26%
Dissatisfied
5%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Expensify Customer Satisfaction
Expensify's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Expensify Customer Satisfaction the Highest
Expensify Customer Satisfaction Score by Gender
Expensify's Customer Satisfaction score was rated 29 by Female customers on Comparably.
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29 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 43% | |
Dissatisfied | 14% | |
Very Dissatisfied | 14% |
Expensify Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Expensify's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
16%
Very Dissatisfied
0%
Expensify Customer Satisfaction Score by Usage
Expensify's Customer Satisfaction score was rated 20 points by customers who have used Expensify's products/services for 1 to 2 Years.
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Expensify Customer Satisfaction vs. Competitors
Compared to its competitors, Expensify's Customer Satisfaction score is rated right above Gusto, and is preceded by SAP Concur.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SAP Concur | 66% |
| Expensify | 53% |
| Gusto | 44% |
| Nexonia | 0% |
| Kashoo | 0% |
| Receipt Bank | 0% |
| Tallie | 0% |
| Cloudability | 0% |
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Expensify Customer Service
3/5
Expensify has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Expensify's Customer Service
Address
88 Kearny St, San Francisco, CA 94108
Website
https://www.expensify.com
Expensify's Social Links
Quick Insights into Expensify Customer Service
Expensify's Customer Service score was rated highest by Caucasian customers.
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Ranked Expensify Customer Service the Highest
Expensify Customer Service Score by Gender
Expensify's Customer Service score was rated 2.1 by Female customers on Comparably.
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Female
2.1/5
Male
N/A
Expensify Customer Service Score by Ethnicity
Expensify's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Expensify Customer Service Score by Usage
Expensify's Customer Service score was rated 1.9 stars by customers who have used Expensify's products/services for 1 to 2 Years.
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Expensify Customer Service Score by Industry
Expensify's Customer Service score was rated 2.1 stars by Tech industry customers.
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Expensify Customer Service vs. Competitors
Compared to its competitors, Expensify's Customer Service score is rated right above Gusto, and is preceded by Receipt Bank.
| COMPANY | Customer Service Score | |
|---|---|---|
| Kashoo | 5/5 |
| Nexonia | 3.7/5 |
| SAP Concur | 3.4/5 |
| Receipt Bank | 3.2/5 |
| Expensify | 3/5 |
| Gusto | 2.5/5 |
| Tallie | 1.7/5 |
| Cloudability | N/A |
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Expensify as an Employer
3.4/5
Expensify has a 3.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Expensify scored a 21 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Expensify would recommend the brand to a friend. ENPS measures how likely Expensify employees would recommend working at Expensify to a friend.
Net Promoter Score
21
NPS Score
| 51% | Promoters |
|---|---|
| 19% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 56% | Promoters |
|---|---|
| 22% | Passive |
| 22% | Detractors |
