24
NPS
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Brand Page
Receipt Bank
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About Receipt Bank's Brand
Receipt Bank's award-winning software makes bookkeeping faster, easier and more efficient.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.2/5
Customer Service
Receipt Bank NPS
Receipt Bank's Net Promoter Score (NPS) is a 24 with 55% Promoters, 14% Passives, and 31% Detractors. Net Promoter Score tracks whether Receipt Bank's customers would recommend using the product based on a scale of -100 to 100.
Receipt Bank Overall NPS
| 55% | Promoters |
|---|---|
| 14% | Passives |
| 31% | Detractors |
Receipt Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 26 | Aug 2020 | 26 |
Nov 2020 24 | Nov 2020 | 24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Receipt Bank NPS by Usage
Receipt Bank's NPS was rated the highest by customers who have used Receipt Bank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -7 | Less than 1 Year | -7 |
1 to 2 Years 58 | 1 to 2 Years | 58 |
2 to 5 Years 46 | 2 to 5 Years | 46 |
5 to 10 Years 45 | 5 to 10 Years | 45 |
Receipt Bank Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Receipt Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Receipt Bank Product Quality
4/5
Receipt Bank has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Receipt Bank Product Information
Receipt Bank serves markets in the United States, Europe, Australia, Canada, and United Kingdom. Receipt Bank supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Receipt Bank’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Receipt Bank's product the highest. Reviewers from the Accounting industry rated Receipt Bank the lowest at 4.1.
- Website
- http://www.receipt-bank.com
- Company Size
- 201-500 Employees
Industry
Business Services
Enterprise
FinTech
Languages Supported
English
Product Type
Expense Management Software
Accounting Software
Accounts Payable Software
Bookkeeper Software
Quick Insights into Receipt Bank Product Quality
Receipt Bank's Product Quality score was rated highest by customers who have used Receipt Bank's products/services for 1 to 2 Years, and rated lowest by customers who have used Receipt Bank's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Receipt Bank's Product Quality.
Ranked Receipt Bank Product Quality the Highest
Ranked Receipt Bank Product Quality the Lowest
Receipt Bank Product Quality Score by Usage
Receipt Bank's Product Quality score was rated the highest by customers who have used Receipt Bank's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Receipt Bank Product Quality Score by Industry
Receipt Bank's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Receipt Bank Pricing
Receipt Bank ROI & Value For Money
3.7/5
Receipt Bank has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Receipt Bank Pricing Plans
Receipt Bank has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Who Uses Receipt Bank?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Receipt Bank ROI
Receipt Bank's ROI score was rated highest by customers from the Accounting industry.
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Ranked Receipt Bank ROI the Highest
Receipt Bank ROI Score by Industry
Receipt Bank's ROI score was rated 3.8 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Receipt Bank Customer Service
3.2/5
Receipt Bank has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Receipt Bank's Customer Service
Address
Washington DC, Washington, DC 20009
Website
http://www.receipt-bank.com
Phone Number
1(855)969-5448
Receipt Bank's Social Links
Receipt Bank as an Employer
3.9/5
Receipt Bank has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Receipt Bank scored a 24 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Receipt Bank would recommend the brand to a friend. ENPS measures how likely Receipt Bank employees would recommend working at Receipt Bank to a friend.
Net Promoter Score
24
NPS Score
| 55% | Promoters |
|---|---|
| 14% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
