28
NPS
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Deem
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About Deem's Brand
Deem is a business travel technology platform that's designed to make travel better for both businesses and travelers. Among its major competitors, Deem is ranked in 3rd place for NPS while TravelPerk is 1st, and Navan is 2nd. Overall, Deem has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $1.85B
Brand at a Glance
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Deem CMO
Tahnee Perry
Tahnee is a marketing executive with more than 15 years of experience building high-performance teams in the travel industry. She has a passion for excellence in execution and currently leads Deem’s brand, marketing, and demand-generation efforts. In the past, she drove creative and marketing strategy for Northstar Travel Group, a B2B information solutions company, as well as for travel research authority Phocuswright. She's a guest lecturer at Stanford University and a frequent industry speaker.
Deem Ranking
- #3 / 4 of its competitors
Deem NPS
Deem's Net Promoter Score (NPS) is a 28 with 57% Promoters, 14% Passives, and 29% Detractors. Net Promoter Score tracks whether Deem's customers would recommend using the product based on a scale of -100 to 100.
Deem Overall NPS
| 57% | Promoters |
|---|---|
| 14% | Passives |
| 29% | Detractors |
Deem NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 40 | Aug 2020 | 40 |
Apr 2021 17 | Apr 2021 | 17 |
Apr 2022 29 | Apr 2022 | 29 |
How Other Brands Compare
Deem is ranked third for NPS among its competitors. TravelPerk and Navan come in first and second, with SAP Concur coming in at #4. Among those competitors, it is the lowest valued company behind SAP Concur.
Deem |  Navan |  SAP Concur |  TravelPerk | |
| Global Ranking | #- | #404 | #453 | #- |
| NPS | 28 | 54 | 16 | 57 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $1.85B | $4.00B | $136.17B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Deem NPS by Usage
Deem's NPS was rated 0 points by customers who have used Deem's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
Deem NPS vs. Competitors
Compared to its competitors, Deem's NPS is rated right above SAP Concur, and is preceded by Navan.
| COMPANY | NPS Score | |
|---|---|---|
| TravelPerk | 57 |
| Navan | 54 |
| Deem | 28 |
| SAP Concur | 16 |
 | Egencia | -14 |
Deem Product Quality
3.7/5
Deem has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Deem Product Information
Deem serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Deem supports Web devices and offers products for small, medium, and large sized businesses.
Deem’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.deem.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
SaaS
Travel
Languages Supported
English
Product Type
Travel Management Software
Deem Product Quality vs. Competitors
Compared to its competitors, Deem's Product Quality score is rated right above Egencia, and is preceded by SAP Concur.
| COMPANY | Product Quality Score | |
|---|---|---|
| TravelPerk | 4.1/5 |
| Navan | 4/5 |
| SAP Concur | 3.7/5 |
| Deem | 3.7/5 |
| Egencia | 2.4/5 |
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Deem Pricing
Deem ROI & Value For Money
3.7/5
Deem has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Deem Pricing Plans
Deem has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Deem?
Small Businesses
Medium Businesses
Large Enterprises
Deem Pricing vs. Competitors
Compared to its competitors, Deem's ROI score is rated right above SAP Concur, and is preceded by TravelPerk.
| COMPANY | Pricing Score | |
|---|---|---|
| Navan | 4.2/5 |
| TravelPerk | 4.1/5 |
| Deem | 3.7/5 |
| SAP Concur | 3.5/5 |
| Egencia | 2.2/5 |
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Deem Customer Service
3.7/5
Deem has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Deem's Customer Service
Address
1330 Broadway, 7th Floor, Oakland, CA 94612
Website
http://www.deem.com
Phone Number
415-590-8300
Deem's Social Links
Deem Customer Service vs. Competitors
Compared to its competitors, Deem's Customer Service score is rated right above TravelPerk, and is preceded by Navan.
| COMPANY | Customer Service Score | |
|---|---|---|
| Navan | 3.7/5 |
| Deem | 3.7/5 |
| TravelPerk | 3.5/5 |
| SAP Concur | 3.4/5 |
| Egencia | 1.9/5 |
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Deem as an Employer
4.9/5
Deem has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Deem scored a 28 for Net Promoter Score and a 81 for Employee Net Promoter Score. NPS gauges how likely a customer of Deem would recommend the brand to a friend. ENPS measures how likely Deem employees would recommend working at Deem to a friend.
Net Promoter Score
28
NPS Score
| 57% | Promoters |
|---|---|
| 14% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
81
eNPS Score
| 83% | Promoters |
|---|---|
| 15% | Passive |
| 2% | Detractors |
