54
NPS
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Navan is ranked #124 in Tech Brands
Navan is ranked #124 in Tech Brands
About Navan's Brand
Navan is the leading all-in-one business travel and expense management solution that makes travel easy for frequent travelers. From finding flights and hotels, to automating expense reconciliation, with 24/7 support along the way, Navan delivers an intuitive experience travelers love and finance teams rely on. See how Navan customers benefit and learn more at navan.com. Navan’s brand is ranked #404 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Navan. When compared to other organizations within the Tech industry, Navan is ranked #124. Among its major competitors, Navan is ranked in 4th place for NPS while Spendesk is 1st, and Emburse is 2nd. Overall, Navan has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $4.00B
Brand at a Glance
74%
Customer Loyalty
4/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
Navan CMO
Navan Ranking
- #124 in Tech
- #2 / 4 of its competitors
Navan NPS
Navan's Net Promoter Score (NPS) is a 54 with 71% Promoters, 12% Passives, and 17% Detractors. Net Promoter Score tracks whether Navan's customers would recommend using the product based on a scale of -100 to 100.
Navan Overall NPS
| 71% | Promoters |
|---|---|
| 12% | Passives |
| 17% | Detractors |
Navan NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 55 | Jan 2023 | 55 |
Feb 2023 57 | Feb 2023 | 57 |
May 2023 58 | May 2023 | 58 |
Jul 2023 58 | Jul 2023 | 58 |
Sep 2023 56 | Sep 2023 | 56 |
Nov 2023 56 | Nov 2023 | 56 |
May 2024 53 | May 2024 | 53 |
Jul 2024 53 | Jul 2024 | 53 |
Nov 2024 53 | Nov 2024 | 53 |
Feb 2025 55 | Feb 2025 | 55 |
Jun 2025 55 | Jun 2025 | 55 |
Aug 2025 53 | Aug 2025 | 53 |
How Other Brands Compare
Navan is ranked second for NPS among its competitors. Spendesk and Expensify come in first and third, with SAP Concur coming in at #4. Among those competitors, it is the third most valued company behind SAP Concur.
 Navan |  SAP Concur |  Expensify |  Spendesk | |
| Global Ranking | #404 | #453 | #- | #- |
| NPS | 54 | 15 | 21 | 88 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $4.00B | $136.17B | $85.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Navan NPS by Gender
Navan's NPS was rated 70 by Male customers on Comparably.
Male
70
Navan's NPS was rated 70 by Male customers on Comparably.
80%
Promoters
10%
Passives
10%
Detractors
Female
N/A
Navan's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Navan NPS by Ethnicity
Navan's NPS was rated 28 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 28 | Caucasian | 28 |
Navan NPS by Age
Navan's NPS was rated 34 points by customers ages 51-55 on Comparably.
Navan NPS by Usage
Navan's NPS was rated the highest by customers who have used Navan's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 54 | Less than 1 Year | 54 |
1 to 2 Years 45 | 1 to 2 Years | 45 |
2 to 5 Years 79 | 2 to 5 Years | 79 |
Navan NPS vs. Competitors
Compared to its competitors, Navan's NPS is rated right above Expensify, and is preceded by TravelPerk.
| COMPANY | NPS Score | |
|---|---|---|
| Spendesk | 88 |
 | Emburse | 60 |
| TravelPerk | 57 |
| Navan | 54 |
| Expensify | 21 |
| SAP Concur | 15 |
 | Ramp | N/A |
 | Egencia | -14 |
Navan Customer Reviews
Out of the 2 Navan customer reviews 1 was positive and 1 was constructive. Navan customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Navan Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Navan users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Navan Customer Loyalty Score by Gender
Navan's Customer Loyalty score was rated 73 by Male customers on Comparably.
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Male
73%
Yes
Female
N/A
Yes
Navan Customer Loyalty Score by Ethnicity
Navan's Customer Loyalty score was rated 61% by Caucasian customers on Comparably.
% who answered "Yes"
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61
out of 100
Caucasian
Navan Customer Loyalty Score by Age
Navan's Customer Loyalty score was rated 100% by customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 100% | 51-55 | 100% |
Navan Customer Loyalty Score by Usage
Navan's Customer Loyalty score was rated the highest by customers who have used Navan's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Navan Customer Loyalty Score by Industry
Navan's Customer Loyalty score was rated 74% by Tech industry customers.
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Navan Customer Loyalty vs. Competitors
Compared to its competitors, Navan's Customer Loyalty score is rated right above Egencia, and is preceded by SAP Concur.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Emburse | 100% |
| SAP Concur | 75% |
| Navan | 74% |
| Egencia | 73% |
| Expensify | 59% |
| TravelPerk | 55% |
| Spendesk | N/A |
| Ramp | N/A |
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Customer Loyalty for Other Tech Brands
In the Tech industry, Navan's Customer Loyalty score is rated right below Peloton.
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Navan Product Quality
4/5
Navan has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Navan Product Information
Navan serves markets in the United States, Australia, and United Kingdom. Navan supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Navan’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Sports & Entertainment industry rated Navan's product the highest. Reviewers from the Mechanical, Civil or Industrial Engineering industry rated Navan the lowest at 3.
- Website
- https://navan.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
FinTech
SaaS
Travel
Languages Supported
English
Product Type
Travel Management Software
Quick Insights into Navan Product Quality
Navan's Product Quality score was rated highest by customers from the Sports & Entertainment industry, and rated lowest by customers from the Professional Services industry.
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Ranked Navan Product Quality the Highest
Ranked Navan Product Quality the Lowest
Navan Product Quality Score by Gender
Navan's Product Quality score was rated 4.2 by Male customers on Comparably.
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Male
4.2/5
Female
N/A
Navan Product Quality Score by Ethnicity
Navan's Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Navan Product Quality Score by Age
Navan's Product Quality score was rated 3.5 stars by customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.5 | 51-55 | 3.5 |
Navan Product Quality Score by Usage
Navan's Product Quality score was rated the highest by customers who have used Navan's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Navan Product Quality Score by Industry
Navan's Product Quality score was rated the highest by Sports & Entertainment industry customers, and the lowest by Professional Services industry customers.
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Navan Product Quality vs. Competitors
Compared to its competitors, Navan's Product Quality score is rated right above SAP Concur, and is preceded by TravelPerk.
| COMPANY | Product Quality Score | |
|---|---|---|
| Spendesk | 4.7/5 |
| Emburse | 4.4/5 |
| TravelPerk | 4.1/5 |
| Navan | 4/5 |
| SAP Concur | 3.7/5 |
| Expensify | 3.7/5 |
| Egencia | 2.4/5 |
| Ramp | N/A |
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Product Quality for Other Tech Brands
In the Tech industry, Navan's Product Quality score is rated right above Peloton, and is preceded by Google.
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Navan Pricing
Navan ROI & Value For Money
4.2/5
Navan has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Navan Pricing Plans
Navan has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Navan.
Who Uses Navan?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Navan ROI
Navan's ROI score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Navan's products/services for 1 to 2 Years.
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Ranked Navan ROI the Highest
Ranked Navan ROI the Lowest
Navan ROI Score by Gender
Navan's ROI score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Navan ROI Score by Ethnicity
Navan's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Navan ROI Score by Age
Navan's ROI score was rated 3.8 stars by customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 3.8 | 51-55 | 3.8 |
Navan ROI Score by Usage
Navan's ROI score was rated the highest by customers who have used Navan's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Navan ROI Score by Industry
Navan's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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Navan Pricing vs. Competitors
Compared to its competitors, Navan's ROI score is rated right above TravelPerk, and is preceded by Emburse.
| COMPANY | Pricing Score | |
|---|---|---|
| Spendesk | 4.5/5 |
| Emburse | 4.3/5 |
| Navan | 4.2/5 |
| TravelPerk | 4.1/5 |
| Expensify | 3.6/5 |
| SAP Concur | 3.4/5 |
| Egencia | 2.2/5 |
| Ramp | N/A |
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ROI for Other Tech Brands
In the Tech industry, Navan's ROI score is rated right above Zoom Video Communications.
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Navan Customer Satisfaction (CSAT)
Navan Customer Satisfaction (CSAT) Score
57 / 100
Navan has an overall Customer Satisfaction score of 57 rated by its users and customers.
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Very Satisfied
44%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
11%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Navan Customer Satisfaction
Navan's Customer Satisfaction score was rated highest by customers who have used Navan's products/services for Less than 1 Year, and rated lowest by customers who have used Navan's products/services for 1 to 2 Years.
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Ranked Navan Customer Satisfaction the Highest
Ranked Navan Customer Satisfaction the Lowest
Navan Customer Satisfaction Score by Gender
Navan's Customer Satisfaction score was rated 51 by Male customers on Comparably.
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51 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 11% | |
Dissatisfied | 0% | |
Very Dissatisfied | 38% |
Navan Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Navan's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
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43 / 100
Very Satisfied
29%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
29%
Navan Customer Satisfaction Score by Age
Navan's Customer Satisfaction score was rated 33 points by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 33% |
Navan Customer Satisfaction Score by Usage
Navan's Customer Satisfaction score was rated the highest by customers who have used Navan's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Navan Customer Satisfaction Score by Industry
Navan's Customer Satisfaction score was rated 58 points by Tech industry customers.
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}Navan Customer Satisfaction vs. Competitors
Compared to its competitors, Navan's Customer Satisfaction score is rated right above Expensify, and is preceded by SAP Concur.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| TravelPerk | 66% |
| SAP Concur | 66% |
| Navan | 57% |
| Expensify | 53% |
| Egencia | 28% |
| Spendesk | 0% |
| Emburse | 0% |
| Ramp | 0% |
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Customer Satisfaction for Other Tech Brands
In the Tech industry, Navan's Customer Satisfaction score is rated right below Peloton.
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Navan Customer Service
3.7/5
Navan has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Navan's Customer Service
Address
3045 Park Blvd, Palo Alto, CA 94306
Website
https://navan.com/
Phone Number
+1-888-505-8747
Navan's Social Links
Quick Insights into Navan Customer Service
Navan's Customer Service score was rated highest by customers who have used Navan's products/services for Less than 1 Year, and rated lowest by customers who have used Navan's products/services for 1 to 2 Years.
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Ranked Navan Customer Service the Highest
Ranked Navan Customer Service the Lowest
Navan Customer Service Score by Gender
Navan's Customer Service score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Navan Customer Service Score by Ethnicity
Navan's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Navan Customer Service Score by Age
Navan's Customer Service score was rated 3.8 stars by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 3.8 | 51-55 | 3.8 |
Navan Customer Service Score by Usage
Navan's Customer Service score was rated the highest by customers who have used Navan's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Navan Customer Service Score by Industry
Navan's Customer Service score was rated 3.3 stars by Tech industry customers.
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Navan Customer Service vs. Competitors
Compared to its competitors, Navan's Customer Service score is rated right above Emburse, and is preceded by Spendesk.
| COMPANY | Customer Service Score | |
|---|---|---|
| Spendesk | 5/5 |
| Navan | 3.7/5 |
| Emburse | 3.5/5 |
| TravelPerk | 3.5/5 |
| SAP Concur | 3.4/5 |
| Expensify | 3/5 |
| Egencia | 1.9/5 |
| Ramp | N/A |
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Customer Service for Other Tech Brands
In the Tech industry, Navan's Customer Service score is rated right above ROBLOX, and is preceded by Spotify.
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Navan as an Employer
4.8/5
Navan has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Navan scored a 54 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Navan would recommend the brand to a friend. ENPS measures how likely Navan employees would recommend working at Navan to a friend.
Net Promoter Score
54
NPS Score
| 71% | Promoters |
|---|---|
| 12% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 77% | Promoters |
|---|---|
| 13% | Passive |
| 10% | Detractors |
Global Ranking Snapshot
Navan is ranked #404 in the Global Top 100 Brands. It ranks just behind Robinhood and just ahead of Casper.
