88
NPS
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Brand Page
Spendesk
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About Spendesk's Brand
Spendesk generates corporate cards for employees and easily manage expenses as a team
Brand at a Glance
4.7/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Spendesk NPS
Spendesk's Net Promoter Score (NPS) is a 88 with 92% Promoters, 4% Passives, and 4% Detractors. Net Promoter Score tracks whether Spendesk's customers would recommend using the product based on a scale of -100 to 100.
Spendesk Overall NPS
| 92% | Promoters |
|---|---|
| 4% | Passives |
| 4% | Detractors |
Spendesk NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 88 | Aug 2020 | 88 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spendesk NPS by Usage
Spendesk's NPS was rated 89 points by customers who have used Spendesk's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 89 | Less than 1 Year | 89 |
Spendesk Product Quality
4.7/5
Spendesk has an overall Product Quality score of 4.7 out of 5 stars rated by its users and customers.
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Spendesk Product Information
Spendesk serves markets in Europe and United Kingdom. Spendesk supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Spendesk’s product quality score is a 4.7 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Languages Supported
English
French
Product Type
Payment Management Software
Expense Management Software
Accounting Software
Accounts Payable Software
Spendesk Pricing
Spendesk ROI & Value For Money
4.5/5
Spendesk has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Spendesk Pricing Plans
Spendesk has a pricing structure that accommodates small and medium businesses.
Who Uses Spendesk?
Small Businesses
Medium Businesses
Spendesk Customer Service
5/5
Spendesk has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Spendesk's Customer Service
Address
Paris, France
