Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

AutoZone is

Ranked

#69

Retail Brands

Brand Page

AutoZone

Marketing or Exec? Claim Your Free Account

AutoZone

Rate this Brand

AutoZone is ranked #69 in Retail Brands

About AutoZone's Brand

AutoZone is the leading retailer and a leading distributor of automotive replacement parts and accessories in the U.S. AutoZone’s brand is ranked #408 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of AutoZone. When compared to other organizations within the Retail industry, AutoZone is ranked #69. Among its major competitors, AutoZone is ranked in 3rd place for NPS while O'Reilly Auto Parts is 1st, and Delphi Technologies is 2nd.Their current market cap is $43.48B

Brand at a Glance

77%

Customer Loyalty

3/5

Product Quality

3/5

Pricing

2.9/5

Customer Service

AutoZone Ranking

^#69 in Retail
^#2 / 4 of its competitors

AutoZone NPS

AutoZone's Net Promoter Score (NPS) is a -6 with 41% Promoters, 12% Passives, and 47% Detractors. Net Promoter Score tracks whether AutoZone's customers would recommend using the product based on a scale of -100 to 100.

AutoZone Overall NPS

-6

NPS

41%	Promoters
12%	Passives
47%	Detractors

AutoZone NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2025 -6	Jan 2025	-6
Feb 2025 -6	Feb 2025	-6
Mar 2025 -6	Mar 2025	-6
Apr 2025 -6	Apr 2025	-6
May 2025 -6	May 2025	-6
Jun 2025 -6	Jun 2025	-6
Jul 2025 -6	Jul 2025	-6
Aug 2025 -6	Aug 2025	-6
Oct 2025 -6	Oct 2025	-6
Nov 2025 -6	Nov 2025	-6
Dec 2025 -6	Dec 2025	-6
Jan 2026 -6	Jan 2026	-6

How Other Brands Compare

AutoZone is ranked second for NPS among its competitors. O'Reilly Auto Parts and WORLDPAC come in first and third, with LKQ Corporation coming in at #4. Among those competitors, it is the most valued company.

	AutoZone	O'Reilly Auto Parts	WORLDPAC	LKQ Corporation
Global Ranking	#408	#-	#-	#-
NPS	-6	7	-9	-39
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$43.48B	$35.50B	$12.18B	$11.81B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

AutoZone NPS by Gender

Female customers rated AutoZone's NPS 7 points higher than Male customers.

Male

-19

AutoZone's NPS was rated -19 by Male customers on Comparably.

36%

Promoters

Passives

55%

Detractors

Female

-12

AutoZone's NPS was rated -12 by Female customers on Comparably.

37%

Promoters

14%

Passives

49%

Detractors

AutoZone NPS by Ethnicity

AutoZone's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -9	Caucasian	-9
Hispanic or Latino -28	Hispanic or Latino	-28
African American/Black -17	African American/Black	-17
Asian or Pacific Islander 100	Asian or Pacific Islander	100
Native American -72	Native American	-72
Other -52	Other	-52

AutoZone NPS by Age

AutoZone's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

18-25

46%

15%

39%

26-30

47%

24%

29%

31-35

44%

17%

39%

36-40

17%

18%

65%

41-45

26%

70%

46-50

21%

71%

51-55

36%

56%

56-60

40%

56%

61-65

32%

63%

66+

61%

33%

AutoZone NPS by Usage

AutoZone's NPS was rated the highest by customers who have used AutoZone's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -28	Less than 1 Year	-28
1 to 2 Years 5	1 to 2 Years	5
2 to 5 Years 2	2 to 5 Years	2
5 to 10 Years -16	5 to 10 Years	-16
Over 10 Years -24	Over 10 Years	-24

AutoZone NPS vs. Competitors

Compared to its competitors, AutoZone's NPS is rated right above WORLDPAC, and is preceded by Delphi Technologies.

COMPANY		NPS Score
	O'Reilly Auto Parts	7
	Delphi Technologies	0
	AutoZone	-6
	WORLDPAC	-9
	LKQ Corporation	-39
	Pep Boys	-60
	Transamerican Auto Parts	-95
	U.S. Auto Parts Network	-100

AutoZone NPS vs Companies in Retail

In the Retail industry, AutoZone's NPS is rated right below Chipotle.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Target	36
	Chipotle	16
	AutoZone	-6

AutoZone Customer Reviews

Out of the 45 AutoZone customer reviews 26 were positive and 19 were constructive. AutoZone customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

AutoZone Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of AutoZone users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

77%

23%

AutoZone Customer Loyalty Score by Gender

AutoZone's Customer Loyalty score was rated 79 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of AutoZone.

Male

79%

Yes

Female

79%

Yes

AutoZone Customer Loyalty Score by Ethnicity

AutoZone's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AutoZone.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

AutoZone Customer Loyalty Score by Age

AutoZone's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of AutoZone.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 74%	18-25	74%
26-30 89%	26-30	89%
31-35 75%	31-35	75%
36-40 74%	36-40	74%
41-45 83%	41-45	83%
46-50 78%	46-50	78%
51-55 78%	51-55	78%
56-60 75%	56-60	75%
61-65 72%	61-65	72%
66+ 85%	66+	85%

AutoZone Customer Loyalty Score by Usage

AutoZone's Customer Loyalty score was rated the highest by customers who have used AutoZone's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	35%
1 to 2 Years	70%
2 to 5 Years	79%
5 to 10 Years	82%
Over 10 Years	81%

AutoZone Customer Loyalty Score by Industry

AutoZone's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Legal industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	75%
Accounting	84%
Aerospace and Aviation	91%
Arts and Entertainment	82%
Automotive and Transportation	80%
Banking and Financial Services	55%
Business and Consumer Services	82%
Construction	61%
Education	100%
Healthcare, Hospitals and Medicine	70%
Legal	10%
Manufacturing and Machinery	70%
Marketing, Advertising and Research	33%
Energy and Manufacturing	70%
Professional Services	100%
Restaurants	70%
Retail	80%
Warehousing	40%

AutoZone Customer Loyalty vs. Competitors

Compared to its competitors, AutoZone's Customer Loyalty score is rated right above Pep Boys, and is preceded by Transamerican Auto Parts.

COMPANY		Customer Loyalty Score
	Delphi Technologies	100%
	U.S. Auto Parts Network	100%
	LKQ Corporation	82%
	O'Reilly Auto Parts	80%
	WORLDPAC	80%
	Transamerican Auto Parts	79%
	AutoZone	77%
	Pep Boys	59%

Unlock AutoZone Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full AutoZone Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Retail Brands

In the Retail industry, AutoZone's Customer Loyalty score is rated right above Chipotle, and is preceded by Target.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Target	82%
	AutoZone	77%
	Chipotle	76%

Unlock AutoZone Customer Loyalty vs. Companies in Retail Data

Sign Up for Brand Profile PRO to get the full AutoZone Customer Loyalty vs. Companies in Retail data and gain insights into your customers today.

AutoZone Product Quality

3/5

AutoZone has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.

Sign Up to unlock AutoZone's overall Product Quality score rated by its users and customers.

AutoZone Product Information

AutoZone’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated AutoZone's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated AutoZone the lowest at 3.3.

Website: https://www.autozone.com

Company Size: 10,000+ Employees

Industry

Ecommerce and Marketplaces

Hardware and Devices

Quick Insights into AutoZone Product Quality

AutoZone's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Native American customers.

Sign Up to unlock insights into how customers have ranked AutoZone's Product Quality.

Ranked AutoZone Product Quality the Highest

Asian or Pacific Islander	4.7
26-30	3.9
Arts and Entertainment	3.9

Ranked AutoZone Product Quality the Lowest

51-55	2.3
Legal	1.5
Native American	1.5

AutoZone Product Quality Score by Gender

Male customers rated AutoZone's Product Quality score 0.1 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of AutoZone.

Male

2.9/5

Female

2.8/5

AutoZone Product Quality Score by Ethnicity

AutoZone's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AutoZone.

Summary	Ethnicity	Score
Caucasian 2.9	Caucasian	2.9
Hispanic or Latino 3	Hispanic or Latino	3
African American/Black 3	African American/Black	3
Asian or Pacific Islander 4.7	Asian or Pacific Islander	4.7
Native American 1.5	Native American	1.5
Other 2.1	Other	2.1

AutoZone Product Quality Score by Age

AutoZone's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of AutoZone.

Summary	Age	Score
18-25 3.6	18-25	3.6
26-30 3.9	26-30	3.9
31-35 3.3	31-35	3.3
36-40 2.6	36-40	2.6
41-45 2.3	41-45	2.3
46-50 2.3	46-50	2.3
51-55 2.3	51-55	2.3
56-60 2.6	56-60	2.6
61-65 2.6	61-65	2.6
66+ 3.8	66+	3.8

AutoZone Product Quality Score by Usage

AutoZone's Product Quality score was rated the highest by customers who have used AutoZone's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	2.5
1 to 2 Years	3.5
2 to 5 Years	3.2
5 to 10 Years	3.2
Over 10 Years	2.6

AutoZone Product Quality Score by Industry

AutoZone's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Legal industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	2.8
Accounting	2.9
Aerospace and Aviation	3.5
Arts and Entertainment	3.9
Automotive and Transportation	2.6
Banking and Financial Services	1.6
Business and Consumer Services	3.5
Construction	2.8
Education	3.9
Healthcare, Hospitals and Medicine	3.3
Legal	1.5
Manufacturing and Machinery	3.6
Marketing, Advertising and Research	3
Energy and Manufacturing	2.3
Professional Services	3.9
Restaurants	2.6
Retail	3.9
Warehousing	2.6

AutoZone Product Quality vs. Competitors

Compared to its competitors, AutoZone's Product Quality score is rated right above U.S. Auto Parts Network, and is preceded by WORLDPAC.

COMPANY		Product Quality Score
	O'Reilly Auto Parts	3.4/5
	Delphi Technologies	3.4/5
	Transamerican Auto Parts	3.2/5
	WORLDPAC	3.1/5
	AutoZone	3/5
	U.S. Auto Parts Network	2.5/5
	LKQ Corporation	2.2/5
	Pep Boys	1.6/5

Unlock AutoZone Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full AutoZone Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Retail Brands

In the Retail industry, AutoZone's Product Quality score is rated right below Chipotle.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Chipotle	3.8/5
	AutoZone	3/5

Unlock AutoZone Product Quality vs. Companies in Retail Data

Sign Up for Brand Profile PRO to get the full AutoZone Product Quality vs. Companies in Retail data and gain insights into your customers today.

AutoZone Pricing

AutoZone ROI & Value For Money

3/5

AutoZone has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

Sign Up to unlock AutoZone's overall ROI score rated by its users and customers.

AutoZone Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Legal industry think that they had the lowest ROI from AutoZone.

Quick Insights into AutoZone ROI

AutoZone's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Legal industry.

Sign Up to unlock insights into how customers have ranked AutoZone's ROI score.

Ranked AutoZone ROI the Highest

Asian or Pacific Islander	4.1
Retail	4.1
26-30	3.7

Ranked AutoZone ROI the Lowest

41-45	2.1
Native American	1.7
Legal	1.5

AutoZone ROI Score by Gender

Male customers rated AutoZone's ROI score 0.2 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of AutoZone.

Male

2.9/5

Female

2.7/5

AutoZone ROI Score by Ethnicity

AutoZone's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AutoZone.

Summary	Ethnicity	Score
Caucasian 2.9	Caucasian	2.9
Hispanic or Latino 3.1	Hispanic or Latino	3.1
African American/Black 2.7	African American/Black	2.7
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Native American 1.7	Native American	1.7
Other 2.3	Other	2.3

AutoZone ROI Score by Age

AutoZone's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full ROI by Age data of AutoZone.

Summary	Age	Score
18-25 3.1	18-25	3.1
26-30 3.7	26-30	3.7
31-35 3.1	31-35	3.1
36-40 2.5	36-40	2.5
41-45 2.1	41-45	2.1
46-50 2.4	46-50	2.4
51-55 3	51-55	3
56-60 2.8	56-60	2.8
61-65 2.7	61-65	2.7
66+ 3.5	66+	3.5

AutoZone ROI Score by Usage

AutoZone's ROI score was rated the highest by customers who have used AutoZone's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	2.7
1 to 2 Years	3.1
2 to 5 Years	3.1
5 to 10 Years	2.8
Over 10 Years	2.8

AutoZone ROI Score by Industry

AutoZone's ROI score was rated the highest by Retail industry customers, and the lowest by Legal industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	2.9
Accounting	2.7
Aerospace and Aviation	3.3
Arts and Entertainment	3.1
Automotive and Transportation	2.7
Banking and Financial Services	2.5
Business and Consumer Services	2.9
Construction	2.5
Education	3.3
Healthcare, Hospitals and Medicine	3.5
Legal	1.5
Manufacturing and Machinery	3.1
Marketing, Advertising and Research	3.6
Energy and Manufacturing	3.3
Professional Services	3.8
Restaurants	3
Retail	4.1
Warehousing	2.6

AutoZone Pricing vs. Competitors

Compared to its competitors, AutoZone's ROI score is rated right above U.S. Auto Parts Network, and is preceded by Transamerican Auto Parts.

COMPANY		Pricing Score
	O'Reilly Auto Parts	3.2/5
	WORLDPAC	3.2/5
	Transamerican Auto Parts	3.1/5
	AutoZone	3/5
	U.S. Auto Parts Network	3/5
	Delphi Technologies	2.7/5
	LKQ Corporation	2/5
	Pep Boys	1.6/5

Unlock AutoZone ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full AutoZone ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Retail Brands

In the Retail industry, AutoZone's ROI score is rated right below Chipotle.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.9/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Chipotle	3.5/5
	AutoZone	3/5

Unlock AutoZone ROI vs. Companies in Retail Data

Sign Up for Brand Profile PRO to get the full AutoZone ROI vs. Companies in Retail data and gain insights into your customers today.

AutoZone Customer Satisfaction (CSAT)

AutoZone Customer Satisfaction (CSAT) Score

51 / 100

AutoZone has an overall Customer Satisfaction score of 51 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	31%
Satisfied	20%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	7%
Very Dissatisfied	34%

Very Satisfied

31%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

34%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into AutoZone Customer Satisfaction

AutoZone's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by Native American customers.

Sign Up to unlock insights into how customers have ranked AutoZone's Customer Satisfaction.

Ranked AutoZone Customer Satisfaction the Highest

Asian or Pacific Islander	100%
Professional Services	100%
26-30	80%

Ranked AutoZone Customer Satisfaction the Lowest

Less than 1 Year	30%
Legal	0%
Native American	0%

AutoZone Customer Satisfaction Score by Gender

Male customers rated AutoZone's Customer Satisfaction score 4 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AutoZone.

51 / 100

Male

	Very Satisfied	33%
	Satisfied	18%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	7%
	Very Dissatisfied	35%

47 / 100

Female

	Very Satisfied	27%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	5%
	Very Dissatisfied	43%

AutoZone Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

AutoZone's Customer Satisfaction (CSAT) score was rated 53% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AutoZone.

53 / 100

Very Satisfied	36%
Satisfied	17%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	6%
Very Dissatisfied	34%

Very Satisfied

36%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

34%

CSAT according to Hispanic or Latino

AutoZone's Customer Satisfaction (CSAT) score was rated 50% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AutoZone.

50 / 100

Very Satisfied	27%
Satisfied	23%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	7%
Very Dissatisfied	43%

Very Satisfied

27%

Satisfied

23%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

43%

CSAT according to African American/Black

AutoZone's Customer Satisfaction (CSAT) score was rated 53% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AutoZone.

53 / 100

Very Satisfied	33%
Satisfied	20%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	7%
Very Dissatisfied	27%

Very Satisfied

33%

Satisfied

20%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

27%

CSAT according to Asian or Pacific Islander

AutoZone's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AutoZone.

100 / 100

Very Satisfied	50%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Native American

AutoZone's Customer Satisfaction (CSAT) score was rated 0% according to Native American users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AutoZone.

0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	67%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

67%

CSAT according to Other

AutoZone's Customer Satisfaction (CSAT) score was rated 30% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AutoZone.

30 / 100

Very Satisfied	17%
Satisfied	13%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	8%
Very Dissatisfied	58%

Very Satisfied

17%

Satisfied

13%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

58%

AutoZone Customer Satisfaction Score by Age

AutoZone's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of AutoZone.

100

Breakdown

Age

Score

18-25

59%

26-30

80%

31-35

67%

36-40

47%

41-45

31%

46-50

35%

51-55

32%

56-60

53%

61-65

47%

66+

65%

AutoZone Customer Satisfaction Score by Usage

AutoZone's Customer Satisfaction score was rated the highest by customers who have used AutoZone's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	30
1 to 2 Years	69
2 to 5 Years	62
5 to 10 Years	56
Over 10 Years	42

AutoZone Customer Satisfaction Score by Industry

AutoZone's Customer Satisfaction score was rated the highest by Professional Services industry customers, and the lowest by Legal industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "AutoZone Customer Satisfaction Score by Industry",
	"text": "AutoZone's Customer Satisfaction score was rated the highest by Professional Services industry customers, and the lowest by Legal industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 56,
			"stars": 0,
			"csatScore": 56,
			"text": "AutoZone's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 56
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 32,
			"stars": 0,
			"csatScore": 32,
			"text": "AutoZone's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 32
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 63,
			"stars": 0,
			"csatScore": 63,
			"text": "AutoZone's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 63
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "AutoZone's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 38,
			"stars": 0,
			"csatScore": 38,
			"text": "AutoZone's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 38
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "AutoZone's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 60,
			"stars": 0,
			"csatScore": 60,
			"text": "AutoZone's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 60
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "AutoZone's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "AutoZone's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 63,
			"stars": 0,
			"csatScore": 63,
			"text": "AutoZone's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 63
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "AutoZone's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Manufacturing and Machinery",
			"groupId": 533,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "AutoZone's Customer Satisfaction score is  rated by Manufacturing and Machinery customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "AutoZone's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "AutoZone's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "AutoZone's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 72,
			"stars": 0,
			"csatScore": 72,
			"text": "AutoZone's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 72
		},
		{
			"label": "Warehousing",
			"groupId": 570,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "AutoZone's Customer Satisfaction score is  rated by Warehousing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		}
	]
}

Tech	56
Accounting	32
Aerospace and Aviation	63
Arts and Entertainment	80
Automotive and Transportation	38
Banking and Financial Services	0
Business and Consumer Services	60
Construction	33
Education	67
Healthcare, Hospitals and Medicine	63
Legal	0
Manufacturing and Machinery	50
Marketing, Advertising and Research	67
Professional Services	100
Restaurants	33
Retail	72
Warehousing	67

AutoZone Customer Satisfaction vs. Competitors

Compared to its competitors, AutoZone's Customer Satisfaction score is rated right above WORLDPAC, and is preceded by Transamerican Auto Parts.

COMPANY		Customer Satisfaction (CSAT) Score
	U.S. Auto Parts Network	100%
	O'Reilly Auto Parts	63%
	Transamerican Auto Parts	60%
	AutoZone	51%
	WORLDPAC	50%
	Delphi Technologies	33%
	LKQ Corporation	28%
	Pep Boys	19%

Unlock AutoZone Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full AutoZone Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Retail Brands

In the Retail industry, AutoZone's Customer Satisfaction score is rated right below Chipotle.

COMPANY		Customer Satisfaction (CSAT) Score
	REI	85%
	Costco	84%
	Amazon	84%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	Chipotle	62%
	AutoZone	51%

Unlock AutoZone Customer Satisfaction vs. Companies in Retail Data

Sign Up for Brand Profile PRO to get the full AutoZone Customer Satisfaction vs. Companies in Retail data and gain insights into your customers today.

AutoZone Customer Service

2.9/5

AutoZone has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.

Sign Up to unlock AutoZone's overall Customer Service score rated by its users and customers.

About AutoZone's Customer Service

Address

123 S. Front St., Memphis, TN 38103

Website

https://www.autozone.com

Phone Number

1-901-495-6500

AutoZone's Social Links

Quick Insights into AutoZone Customer Service

AutoZone's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by Native American customers.

Sign Up to unlock insights into how customers have ranked AutoZone's Customer Service score.

Ranked AutoZone Customer Service the Highest

Retail	4.1
Asian or Pacific Islander	4
26-30	3.6

Ranked AutoZone Customer Service the Lowest

41-45	1.7
Legal	1.5
Native American	1.5

AutoZone Customer Service Score by Gender

Female customers rated AutoZone's Customer Service score 0.2 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of AutoZone.

Male

2.6/5

Female

2.8/5

AutoZone Customer Service Score by Ethnicity

AutoZone's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AutoZone.

100

Summary	Ethnicity	Customer Service Score
Caucasian 2.8	Caucasian	2.8
Hispanic or Latino 2.6	Hispanic or Latino	2.6
African American/Black 2.8	African American/Black	2.8
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Native American 1.5	Native American	1.5
Other 1.7	Other	1.7

AutoZone Customer Service Score by Age

AutoZone's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of AutoZone.

100

Summary	Age	Customer Service Score
18-25 3.3	18-25	3.3
26-30 3.6	26-30	3.6
31-35 3.2	31-35	3.2
36-40 2.6	36-40	2.6
41-45 1.7	41-45	1.7
46-50 2.1	46-50	2.1
51-55 2.3	51-55	2.3
56-60 2.5	56-60	2.5
61-65 2.6	61-65	2.6
66+ 3.6	66+	3.6

AutoZone Customer Service Score by Usage

AutoZone's Customer Service score was rated the highest by customers who have used AutoZone's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	2.5
1 to 2 Years	3.3
2 to 5 Years	3.2
5 to 10 Years	2.8
Over 10 Years	2.4

AutoZone Customer Service Score by Industry

AutoZone's Customer Service score was rated the highest by Retail industry customers, and the lowest by Legal industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	2.8
Accounting	2.8
Aerospace and Aviation	3.5
Arts and Entertainment	3.2
Automotive and Transportation	2.2
Banking and Financial Services	1.6
Business and Consumer Services	2.4
Construction	2.2
Education	3.9
Healthcare, Hospitals and Medicine	3.3
Legal	1.5
Manufacturing and Machinery	3.5
Marketing, Advertising and Research	3.2
Energy and Manufacturing	2.8
Professional Services	3.8
Restaurants	1.8
Retail	4.1
Warehousing	2.6

AutoZone Customer Service vs. Competitors

Compared to its competitors, AutoZone's Customer Service score is rated right above Delphi Technologies, and is preceded by U.S. Auto Parts Network.

COMPANY		Customer Service Score
	Transamerican Auto Parts	3.6/5
	O'Reilly Auto Parts	3.2/5
	WORLDPAC	3.1/5
	U.S. Auto Parts Network	3/5
	AutoZone	2.9/5
	Delphi Technologies	2.7/5
	LKQ Corporation	1.8/5
	Pep Boys	1.5/5

Unlock AutoZone Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full AutoZone Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Retail Brands

In the Retail industry, AutoZone's Customer Service score is rated right below Chipotle.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	Chipotle	3.6/5
	AutoZone	2.9/5

Unlock AutoZone Customer Service vs. Companies in Retail Data

Sign Up for Brand Profile PRO to get the full AutoZone Customer Service vs. Companies in Retail data and gain insights into your customers today.

AutoZone as an Employer

2.7/5

AutoZone has a 2.7/5 stars for its overall company culture rated by their employees

bottom

25%

CEO of AutoZone

William Rhodes

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

AutoZone scored a -6 for Net Promoter Score and a -29 for Employee Net Promoter Score. NPS gauges how likely a customer of AutoZone would recommend the brand to a friend. ENPS measures how likely AutoZone employees would recommend working at AutoZone to a friend.

Net Promoter Score

-6

NPS Score

41%	Promoters
12%	Passive
47%	Detractors

Employee Net Promoter Score

-29

eNPS Score

28%	Promoters
15%	Passive
57%	Detractors

Global Ranking Snapshot

AutoZone is ranked #408 in the Global Top 100 Brands. It ranks just behind Tilly's and just ahead of SurveyMonkey.

RANK			INDUSTRY
406	Motorola		Consumer Goods
407	Tilly's	Edmond Thomas	Retail
408	AutoZone	William Rhodes	Retail
409	SurveyMonkey	Eric Johnson	Tech
410	Care.com	Tim Allen	Business and Consumer Services
411	Emerson		Energy and Manufacturing
412	Zenefits	Jay Fulcher	Tech

Retail Ranking Snapshot

AutoZone is ranked #69 in the Retail Industry. It ranks just behind Tilly's and just ahead of Ralph Lauren Corporation.

RANK		Location
67	Casper	New York City, NY
68	Tilly's	Irvine, CA
69	AutoZone	Memphis, TN
70	Ralph Lauren Corporation	New York City, NY
71	Kohl's	Menomonee Falls, WI
72	Cabela's	Sidney, NE
73	Banana Republic	San Francisco, CA