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AutoZone is
Ranked
#69
in
Retail Brands
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AutoZone is ranked #69 in Retail Brands

About AutoZone's Brand

AutoZone is the leading retailer and a leading distributor of automotive replacement parts and accessories in the U.S. AutoZone’s brand is ranked #408 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of AutoZone. When compared to other organizations within the Retail industry, AutoZone is ranked #69. Among its major competitors, AutoZone is ranked in 3rd place for NPS while O'Reilly Auto Parts is 1st, and WORLDPAC is 2nd.Their current market cap is $38.72B

Brand at a Glance

74%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service

AutoZone Ranking

AutoZone NPS

AutoZone's Net Promoter Score (NPS) is a 10 with 47% Promoters, 16% Passives, and 37% Detractors. Net Promoter Score tracks whether AutoZone's customers would recommend using the product based on a scale of -100 to 100.

AutoZone Overall NPS

10
NPS
47%Promoters
16%Passives
37%Detractors
AutoZone Overall NPS

AutoZone NPS Trend

-100
-50
0
50
100
Jun 2021
13
Jun 202113
Jul 2021
10
Jul 202110
Aug 2021
13
Aug 202113
Sep 2021
14
Sep 202114
Oct 2021
14
Oct 202114
Nov 2021
14
Nov 202114
Dec 2021
14
Dec 202114
Jan 2022
12
Jan 202212
Feb 2022
12
Feb 202212
Mar 2022
13
Mar 202213
Apr 2022
11
Apr 202211
May 2022
10
May 202210

How Other Brands Compare

AutoZone is ranked third for NPS among its competitors. O'Reilly Auto Parts and WORLDPAC come in first and second, with LKQ Corporation coming in at #4. Among those competitors, it is the most valued company.

Sign Up for Brand Profile PRO to get the full Comparison data of AutoZone vs Competitors.

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AutoZone's Logo
AutoZone
O'Reilly Auto Parts' Logo
O'Reilly Auto Parts
WORLDPAC's Logo
WORLDPAC
LKQ Corporation's Logo
LKQ Corporation
Global Ranking#408#-#-#-
NPS101814-42
Social Sentiment Calculated by analyzing social media and other online mentions-Neutral--
Valuation Updated every 24 hours for public companies$38.72B$35.50B$12.18B$11.81B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

AutoZone NPS by Gender

Female customers rated AutoZone's NPS 3 points higher than Male customers.

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Male

7

AutoZone's NPS was rated 7 by Male customers on Comparably.

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46%
Promoters
15%
Passives
39%
Detractors

Female

10

AutoZone's NPS was rated 10 by Female customers on Comparably.

Sign Up to learn about AutoZone's NPS Score rated by Female customers on Comparably.
50%
Promoters
10%
Passives
40%
Detractors

AutoZone NPS by Ethnicity

AutoZone's NPS was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of AutoZone.
-100
-50
0
50
100
Caucasian
-1
Caucasian-1
Hispanic or Latino
-33
Hispanic or Latino-33
Other
20
Other20

AutoZone NPS by Age

AutoZone's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of AutoZone.
0
20
40
60
80
100
Promoters
87%
Passives
13%
Detractors
0%
18-2587%13%0%
Promoters
33%
Passives
67%
Detractors
0%
26-3033%67%0%
Promoters
50%
Passives
17%
Detractors
33%
31-3550%17%33%
Promoters
33%
Passives
0%
Detractors
67%
41-4533%0%67%
Promoters
25%
Passives
0%
Detractors
75%
46-5025%0%75%
Promoters
60%
Passives
20%
Detractors
20%
51-5560%20%20%
Promoters
0%
Passives
0%
Detractors
100%
56-600%0%100%
Promoters
67%
Passives
0%
Detractors
33%
66+67%0%33%

AutoZone NPS by Usage

AutoZone's NPS was rated the highest by customers who have used AutoZone's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of AutoZone.
-100
-50
0
50
100
1 to 2 Years
-17
1 to 2 Years-17
2 to 5 Years
67
2 to 5 Years67
5 to 10 Years
8
5 to 10 Years8
Over 10 Years
-11
Over 10 Years-11

AutoZone NPS vs. Competitors

Compared to its competitors, AutoZone's NPS is rated right above Delphi Technologies, and is preceded by WORLDPAC.

Unlock AutoZone NPS vs. Competitors Data

AutoZone's Logo
VS
O'Reilly Auto Parts' Logo
WORLDPAC's Logo
Delphi Technologies' Logo
Pep Boys' Logo
LKQ Corporation's Logo
Transamerican Auto Parts' Logo

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AutoZone NPS vs Companies in Retail

In the Retail industry, AutoZone's NPS is rated right below Bath & Body Works.

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AutoZone's Logo
VS
Costco's Logo
REI's Logo
Trader Joe's' Logo
Amazon's Logo
Target's Logo
American Eagle Outfitters' Logo
Chipotle's Logo
Bath & Body Works' Logo

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AutoZone Customer Reviews

Out of the 8 AutoZone customer reviews 3 were positive and 5 were constructive. AutoZone customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Transparency between employees and all levels of management. My significant other, while employed here, has suffered multiple incidents of sickness and injury, all with medical documentation. The store manager terminated them without consideration or allowing access to HR to discuss options etc.
Review from Male / Caucasian / 31-35
What can this brand most improve?
Train your management on policy and procedures and how best to service customers
Review from Albuquerque, NM / Male / Hispanic or Latino / 56-60Posted 9 days ago
What can this brand most improve?
Wear a mask! Don’t argue with custome
Review from Male / Other / 61-65
What can this brand most improve?
Needs improvement Work harder in putting customers first
Review from Male / Hispanic or Latino / 41-45
What do you value most about this brand?
Customer service is always excellent
Review from Male / Caucasian / 18-25

AutoZone Customer Loyalty

74%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

74% of AutoZone users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

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74
74%
26
26%
AutoZone Customer Loyalty

AutoZone Customer Loyalty Score by Gender

Female customers rated AutoZone's Customer Loyalty score 11% higher than Male customers.

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Male
71%
Yes
Female
82%
Yes

AutoZone Customer Loyalty Score by Ethnicity

AutoZone's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AutoZone.
72
out of 100
Caucasian
55
out of 100
Hispanic or Latino
64
out of 100
Other

AutoZone Customer Loyalty Score by Age

AutoZone's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.

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0
20%
40%
60%
80%
100%
18-25
89%
18-2589%
26-30
70%
26-3070%
31-35
70%
31-3570%
41-45
70%
41-4570%
46-50
55%
46-5055%
51-55
100%
51-55100%
56-60
40%
56-6040%
66+
70%
66+70%

AutoZone Customer Loyalty Score by Usage

AutoZone's Customer Loyalty score was rated the highest by customers who have used AutoZone's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years
40%
2 to 5 Years
90%
5 to 10 Years
65%
Over 10 Years
75%

AutoZone Customer Loyalty Score by Industry

AutoZone's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
100%
Accounting
85%
Automotive and Transportation
66%
Retail
85%

AutoZone Customer Loyalty vs. Competitors

Compared to its competitors, AutoZone's Customer Loyalty score is rated right above Pep Boys, and is preceded by LKQ Corporation.

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AutoZone's Logo
VS
Transamerican Auto Parts' Logo
WORLDPAC's Logo
O'Reilly Auto Parts' Logo
LKQ Corporation's Logo
Pep Boys' Logo
Delphi Technologies' Logo

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Customer Loyalty for Other Retail Brands

In the Retail industry, AutoZone's Customer Loyalty score is rated right below Chipotle.

Unlock AutoZone Customer Loyalty vs. Companies in Retail Data

AutoZone's Logo
VS
Costco's Logo
Amazon's Logo
REI's Logo
American Eagle Outfitters' Logo
Trader Joe's' Logo
Bath & Body Works' Logo
Target's Logo
Chipotle's Logo

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AutoZone Product Quality

3.5/5

AutoZone has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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AutoZone Product Information

AutoZone’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated AutoZone's product the highest. Reviewers from the Automotive and Transportation industry rated AutoZone the lowest at 2.6.

Website
https://www.autozone.com
Company Size
10,000+ Employees

Industry

Ecommerce and Marketplaces
Hardware and Devices

Quick Insights into AutoZone Product Quality

AutoZone's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.

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Ranked AutoZone Product Quality the Highest

18-25
5
Tech
4.4
2 to 5 Years
4.3

Ranked AutoZone Product Quality the Lowest

Over 10 Years
2.6
Hispanic or Latino
2.5
56-60
1.5

AutoZone Product Quality Score by Gender

Female customers rated AutoZone's Product Quality score 0.2 stars higher than Male customers.

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Male

3.2/5

Female

3.4/5

AutoZone Product Quality Score by Ethnicity

AutoZone's Product Quality score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.

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0
1
2
3
4
5
Caucasian
3
Caucasian3
Hispanic or Latino
2.5
Hispanic or Latino2.5
Other
3.2
Other3.2

AutoZone Product Quality Score by Age

AutoZone's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of AutoZone.
0
1
2
3
4
5
18-25
5
18-255
26-30
4.3
26-304.3
31-35
3.8
31-353.8
41-45
2.1
41-452.1
46-50
2.1
46-502.1
51-55
3.7
51-553.7
56-60
1.5
56-601.5
66+
3.5
66+3.5

AutoZone Product Quality Score by Usage

AutoZone's Product Quality score was rated the highest by customers who have used AutoZone's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years
2.9
2 to 5 Years
4.3
5 to 10 Years
3.9
Over 10 Years
2.6

AutoZone Product Quality Score by Industry

AutoZone's Product Quality score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.

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Tech
4.4
Accounting
4.2
Automotive and Transportation
2.6
Retail
3.6

AutoZone Product Quality vs. Competitors

Compared to its competitors, AutoZone's Product Quality score is rated right above WORLDPAC, and is preceded by O'Reilly Auto Parts.

Unlock AutoZone Product Quality vs. Competitors Data

AutoZone's Logo
VS
Delphi Technologies' Logo
Transamerican Auto Parts' Logo
O'Reilly Auto Parts' Logo
WORLDPAC's Logo
LKQ Corporation's Logo
Pep Boys' Logo

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Product Quality for Other Retail Brands

In the Retail industry, AutoZone's Product Quality score is rated right below Bath & Body Works.

COMPANYProduct Quality Score
Costco4.4/5
REI4.4/5
Target4.3/5
Trader Joe's4.3/5
Chipotle4.3/5
Amazon4.3/5
American Eagle Outfitters4.2/5
Bath & Body Works4.1/5
AutoZone3.5/5

Unlock AutoZone Product Quality vs. Companies in Retail Data

AutoZone's Logo
VS
Costco's Logo
REI's Logo
Target's Logo
Trader Joe's' Logo
Chipotle's Logo
Amazon's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo

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AutoZone Pricing

AutoZone ROI & Value For Money

3.5/5

AutoZone has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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AutoZone Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from AutoZone.

Quick Insights into AutoZone ROI

AutoZone's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers ages 46-50.

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Ranked AutoZone ROI the Highest

Tech
4.4
2 to 5 Years
4.3
26-30
4.3

Ranked AutoZone ROI the Lowest

Over 10 Years
3
Automotive and Transportation
2.8
46-50
2

AutoZone ROI Score by Gender

Male customers rated AutoZone's ROI score 0.2 stars higher than Female customers.

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Male

3.4/5

Female

3.2/5

AutoZone ROI Score by Ethnicity

AutoZone's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AutoZone.
0
1
2
3
4
5
Caucasian
3.1
Caucasian3.1
Hispanic or Latino
3.5
Hispanic or Latino3.5
Other
3.6
Other3.6

AutoZone ROI Score by Age

AutoZone's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

Sign Up for Brand Profile PRO to get the full ROI by Age data of AutoZone.
0
1
2
3
4
5
18-25
4.2
18-254.2
26-30
4.3
26-304.3
31-35
3.3
31-353.3
41-45
2.1
41-452.1
46-50
2
46-502
51-55
4
51-554
56-60
3
56-603
66+
3.3
66+3.3

AutoZone ROI Score by Usage

AutoZone's ROI score was rated the highest by customers who have used AutoZone's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years
3
2 to 5 Years
4.3
5 to 10 Years
3.2
Over 10 Years
3

AutoZone ROI Score by Industry

AutoZone's ROI score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
4.4
Accounting
4.1
Automotive and Transportation
2.8
Retail
4.1

AutoZone Pricing vs. Competitors

Compared to its competitors, AutoZone's ROI score is rated right above WORLDPAC, and is preceded by O'Reilly Auto Parts.

Unlock AutoZone ROI vs. Competitors Data

AutoZone's Logo
VS
O'Reilly Auto Parts' Logo
WORLDPAC's Logo
Transamerican Auto Parts' Logo
Pep Boys' Logo
LKQ Corporation's Logo
Delphi Technologies' Logo

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ROI for Other Retail Brands

In the Retail industry, AutoZone's ROI score is rated right below Bath & Body Works.

COMPANYPricing Score
Costco4.3/5
Trader Joe's4.2/5
Amazon4.1/5
REI4.1/5
Target4.1/5
Chipotle4/5
American Eagle Outfitters3.9/5
Bath & Body Works3.7/5
AutoZone3.5/5

Unlock AutoZone ROI vs. Companies in Retail Data

AutoZone's Logo
VS
Costco's Logo
Trader Joe's' Logo
Amazon's Logo
REI's Logo
Target's Logo
Chipotle's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo

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AutoZone Customer Service

3.5/5

AutoZone has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.

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About AutoZone's Customer Service

Address

123 S. Front St., Memphis, TN 38103


Website

https://www.autozone.com


Phone Number

1-901-495-6500

Quick Insights into AutoZone Customer Service

AutoZone's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers ages 56-60.

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Ranked AutoZone Customer Service the Highest

Tech
4.6
26-30
4.5
2 to 5 Years
4.4

Ranked AutoZone Customer Service the Lowest

Automotive and Transportation
2.7
Over 10 Years
2.6
56-60
1.5

AutoZone Customer Service Score by Gender

AutoZone's Customer Service score was rated 3.3 by both Female and Male customers on Comparably.

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Male

3.3/5

Female

3.3/5

AutoZone Customer Service Score by Ethnicity

AutoZone's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AutoZone.
0
1
2
3
4
5
Caucasian
3.4
Caucasian3.4
Hispanic or Latino
2.8
Hispanic or Latino2.8
Other
3.2
Other3.2

AutoZone Customer Service Score by Age

AutoZone's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of AutoZone.
0
1
2
3
4
5
18-25
4.4
18-254.4
26-30
4.5
26-304.5
31-35
3.6
31-353.6
41-45
2.3
41-452.3
46-50
2.6
46-502.6
51-55
3.6
51-553.6
56-60
1.5
56-601.5
66+
3.5
66+3.5

AutoZone Customer Service Score by Usage

AutoZone's Customer Service score was rated the highest by customers who have used AutoZone's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years
3.2
2 to 5 Years
4.4
5 to 10 Years
3.2
Over 10 Years
2.6

AutoZone Customer Service Score by Industry

AutoZone's Customer Service score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech
4.6
Accounting
4.1
Automotive and Transportation
2.7
Retail
3.8

AutoZone Customer Service vs. Competitors

Compared to its competitors, AutoZone's Customer Service score is rated right above O'Reilly Auto Parts, and is preceded by Transamerican Auto Parts.

Unlock AutoZone Customer Service vs. Competitors Data

AutoZone's Logo
VS
Transamerican Auto Parts' Logo
O'Reilly Auto Parts' Logo
WORLDPAC's Logo
Pep Boys' Logo
LKQ Corporation's Logo
Delphi Technologies' Logo

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Customer Service for Other Retail Brands

In the Retail industry, AutoZone's Customer Service score is rated right below Bath & Body Works.

COMPANYCustomer Service Score
REI4.4/5
Costco4.3/5
Trader Joe's4.3/5
Amazon4.2/5
Chipotle4.2/5
Target4.2/5
American Eagle Outfitters4.1/5
Bath & Body Works3.9/5
AutoZone3.5/5

Unlock AutoZone Customer Service vs. Companies in Retail Data

AutoZone's Logo
VS
REI's Logo
Costco's Logo
Trader Joe's' Logo
Amazon's Logo
Chipotle's Logo
Target's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo

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AutoZone as an Employer

3.0/5

AutoZone has a 3.0/5 stars for its overall company culture rated by their employees

  AutoZone CEO
bottom
45%
CEO of AutoZone

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

AutoZone scored a 10 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of AutoZone would recommend the brand to a friend. ENPS measures how likely AutoZone employees would recommend working at AutoZone to a friend.

Net Promoter Score

10
NPS Score
47%Promoters
16%Passive
37%Detractors

Employee Net Promoter Score

-15
eNPS Score
35%Promoters
15%Passive
50%Detractors

Global Ranking Snapshot

AutoZone is ranked #408 in the Global Top 100 Brands. It ranks just behind Tilly's and just ahead of Momentive.ai.

RANKCOMPANYCEOINDUSTRY
406
Motorola  Motorola CEO
Consumer Goods
407
Tilly's  Tilly's CEO
Edmond Thomas
Retail
408
AutoZone  AutoZone CEO
William Rhodes
Retail
409
Momentive.ai  Momentive.ai CEO
Zander Lurie
Tech
410
Care.com  Care.com CEO
Tim Allen
Business and Consumer Services
411
Emerson Electric  Emerson Electric CEO
David Farr
Energy and Manufacturing
412
Zenefits  Zenefits CEO
Jay Fulcher
Tech

Retail Ranking Snapshot

AutoZone is ranked #69 in the Retail Industry. It ranks just behind Tilly's and just ahead of Ralph Lauren Corporation.

RANKCOMPANYLocation
67
Casper
New York City, NY
68
Tilly's
Irvine, CA
69
AutoZone
Memphis, TN
70
Ralph Lauren Corporation
New York City, NY
71
Kohl's
Menomonee Falls, WI
72
Cabela's
Sidney, NE
73
Banana Republic
San Francisco, CA