10
NPS
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AutoZone is ranked #69 in Retail Brands
AutoZone is ranked #69 in Retail Brands
About AutoZone's Brand
AutoZone is the leading retailer and a leading distributor of automotive replacement parts and accessories in the U.S. AutoZone’s brand is ranked #408 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of AutoZone. When compared to other organizations within the Retail industry, AutoZone is ranked #69. Among its major competitors, AutoZone is ranked in 3rd place for NPS while O'Reilly Auto Parts is 1st, and WORLDPAC is 2nd.Their current market cap is $38.72B
Brand at a Glance
74%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
AutoZone Ranking
- #69 in Retail
- #3 / 4 of its competitors
AutoZone NPS
AutoZone's Net Promoter Score (NPS) is a 10 with 47% Promoters, 16% Passives, and 37% Detractors. Net Promoter Score tracks whether AutoZone's customers would recommend using the product based on a scale of -100 to 100.
AutoZone Overall NPS
| 47% | Promoters |
|---|---|
| 16% | Passives |
| 37% | Detractors |
AutoZone NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 13 | Jun 2021 | 13 |
Jul 2021 10 | Jul 2021 | 10 |
Aug 2021 13 | Aug 2021 | 13 |
Sep 2021 14 | Sep 2021 | 14 |
Oct 2021 14 | Oct 2021 | 14 |
Nov 2021 14 | Nov 2021 | 14 |
Dec 2021 14 | Dec 2021 | 14 |
Jan 2022 12 | Jan 2022 | 12 |
Feb 2022 12 | Feb 2022 | 12 |
Mar 2022 13 | Mar 2022 | 13 |
Apr 2022 11 | Apr 2022 | 11 |
May 2022 10 | May 2022 | 10 |
How Other Brands Compare
AutoZone is ranked third for NPS among its competitors. O'Reilly Auto Parts and WORLDPAC come in first and second, with LKQ Corporation coming in at #4. Among those competitors, it is the most valued company.
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 AutoZone |  O'Reilly Auto Parts |  WORLDPAC |  LKQ Corporation | |
| Global Ranking | #408 | #- | #- | #- |
| NPS | 10 | 18 | 14 | -42 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $38.72B | $35.50B | $12.18B | $11.81B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AutoZone NPS by Gender
Female customers rated AutoZone's NPS 3 points higher than Male customers.
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Male
7
AutoZone's NPS was rated 7 by Male customers on Comparably.
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46%
Promoters
15%
Passives
39%
Detractors
Female
10
AutoZone's NPS was rated 10 by Female customers on Comparably.
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50%
Promoters
10%
Passives
40%
Detractors
AutoZone NPS by Ethnicity
AutoZone's NPS was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -1 | Caucasian | -1 |
Hispanic or Latino -33 | Hispanic or Latino | -33 |
Other 20 | Other | 20 |
AutoZone NPS by Age
AutoZone's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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AutoZone NPS by Usage
AutoZone's NPS was rated the highest by customers who have used AutoZone's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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-100
-50
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| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -17 | 1 to 2 Years | -17 |
2 to 5 Years 67 | 2 to 5 Years | 67 |
5 to 10 Years 8 | 5 to 10 Years | 8 |
Over 10 Years -11 | Over 10 Years | -11 |
AutoZone NPS vs. Competitors
Compared to its competitors, AutoZone's NPS is rated right above Delphi Technologies, and is preceded by WORLDPAC.
| COMPANY | NPS Score | |
|---|---|---|
| O'Reilly Auto Parts | 18 |
| WORLDPAC | 14 |
| AutoZone | 10 |
 | Delphi Technologies | N/A |
 | Pep Boys | -35 |
| LKQ Corporation | -42 |
 | Transamerican Auto Parts | -94 |
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AutoZone NPS vs Companies in Retail
In the Retail industry, AutoZone's NPS is rated right below Bath & Body Works.
| COMPANY | NPS Score | |
|---|---|---|
 | Costco | 59 |
 | REI | 57 |
 | Trader Joe's | 55 |
 | Amazon | 53 |
 | Target | 49 |
 | American Eagle Outfitters | 49 |
 | Chipotle | 47 |
 | Bath & Body Works | 41 |
| AutoZone | 10 |
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AutoZone Customer Reviews
Out of the 8 AutoZone customer reviews 3 were positive and 5 were constructive. AutoZone customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
AutoZone Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of AutoZone users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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AutoZone Customer Loyalty Score by Gender
Female customers rated AutoZone's Customer Loyalty score 11% higher than Male customers.
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Male
71%
Yes
Female
82%
Yes
AutoZone Customer Loyalty Score by Ethnicity
AutoZone's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
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72
out of 100
Caucasian
55
out of 100
Hispanic or Latino
64
out of 100
Other
AutoZone Customer Loyalty Score by Age
AutoZone's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 89% | 18-25 | 89% |
26-30 70% | 26-30 | 70% |
31-35 70% | 31-35 | 70% |
41-45 70% | 41-45 | 70% |
46-50 55% | 46-50 | 55% |
51-55 100% | 51-55 | 100% |
56-60 40% | 56-60 | 40% |
66+ 70% | 66+ | 70% |
AutoZone Customer Loyalty Score by Usage
AutoZone's Customer Loyalty score was rated the highest by customers who have used AutoZone's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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AutoZone Customer Loyalty Score by Industry
AutoZone's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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AutoZone Customer Loyalty vs. Competitors
Compared to its competitors, AutoZone's Customer Loyalty score is rated right above Pep Boys, and is preceded by LKQ Corporation.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Transamerican Auto Parts | 87% |
| WORLDPAC | 85% |
| O'Reilly Auto Parts | 77% |
| LKQ Corporation | 77% |
| AutoZone | 74% |
| Pep Boys | 64% |
| Delphi Technologies | N/A |
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Customer Loyalty for Other Retail Brands
In the Retail industry, AutoZone's Customer Loyalty score is rated right below Chipotle.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Costco | 91% |
| Amazon | 90% |
| REI | 90% |
| American Eagle Outfitters | 88% |
| Trader Joe's | 87% |
| Bath & Body Works | 86% |
| Target | 85% |
| Chipotle | 77% |
| AutoZone | 74% |
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AutoZone Product Quality
3.5/5
AutoZone has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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AutoZone Product Information
AutoZone’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated AutoZone's product the highest. Reviewers from the Automotive and Transportation industry rated AutoZone the lowest at 2.6.
- Website
- https://www.autozone.com
- Company Size
- 10,000+ Employees
Industry
Ecommerce and Marketplaces
Hardware and Devices
Quick Insights into AutoZone Product Quality
AutoZone's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.
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Ranked AutoZone Product Quality the Highest
Ranked AutoZone Product Quality the Lowest
AutoZone Product Quality Score by Gender
Female customers rated AutoZone's Product Quality score 0.2 stars higher than Male customers.
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Male
3.2/5
Female
3.4/5
AutoZone Product Quality Score by Ethnicity
AutoZone's Product Quality score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
Other 3.2 | Other | 3.2 |
AutoZone Product Quality Score by Age
AutoZone's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
26-30 4.3 | 26-30 | 4.3 |
31-35 3.8 | 31-35 | 3.8 |
41-45 2.1 | 41-45 | 2.1 |
46-50 2.1 | 46-50 | 2.1 |
51-55 3.7 | 51-55 | 3.7 |
56-60 1.5 | 56-60 | 1.5 |
66+ 3.5 | 66+ | 3.5 |
AutoZone Product Quality Score by Usage
AutoZone's Product Quality score was rated the highest by customers who have used AutoZone's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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AutoZone Product Quality Score by Industry
AutoZone's Product Quality score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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AutoZone Product Quality vs. Competitors
Compared to its competitors, AutoZone's Product Quality score is rated right above WORLDPAC, and is preceded by O'Reilly Auto Parts.
| COMPANY | Product Quality Score | |
|---|---|---|
| Delphi Technologies | 5/5 |
| Transamerican Auto Parts | 3.6/5 |
| O'Reilly Auto Parts | 3.5/5 |
| AutoZone | 3.5/5 |
| WORLDPAC | 3.1/5 |
| LKQ Corporation | 2.4/5 |
| Pep Boys | 2.3/5 |
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Product Quality for Other Retail Brands
In the Retail industry, AutoZone's Product Quality score is rated right below Bath & Body Works.
| COMPANY | Product Quality Score | |
|---|---|---|
| Costco | 4.4/5 |
| REI | 4.4/5 |
| Target | 4.3/5 |
| Trader Joe's | 4.3/5 |
| Chipotle | 4.3/5 |
| Amazon | 4.3/5 |
| American Eagle Outfitters | 4.2/5 |
| Bath & Body Works | 4.1/5 |
| AutoZone | 3.5/5 |
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AutoZone Pricing
AutoZone ROI & Value For Money
3.5/5
AutoZone has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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AutoZone Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from AutoZone.
Quick Insights into AutoZone ROI
AutoZone's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers ages 46-50.
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Ranked AutoZone ROI the Highest
Ranked AutoZone ROI the Lowest
AutoZone ROI Score by Gender
Male customers rated AutoZone's ROI score 0.2 stars higher than Female customers.
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Male
3.4/5
Female
3.2/5
AutoZone ROI Score by Ethnicity
AutoZone's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
Other 3.6 | Other | 3.6 |
AutoZone ROI Score by Age
AutoZone's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.3 | 26-30 | 4.3 |
31-35 3.3 | 31-35 | 3.3 |
41-45 2.1 | 41-45 | 2.1 |
46-50 2 | 46-50 | 2 |
51-55 4 | 51-55 | 4 |
56-60 3 | 56-60 | 3 |
66+ 3.3 | 66+ | 3.3 |
AutoZone ROI Score by Usage
AutoZone's ROI score was rated the highest by customers who have used AutoZone's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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AutoZone ROI Score by Industry
AutoZone's ROI score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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AutoZone Pricing vs. Competitors
Compared to its competitors, AutoZone's ROI score is rated right above WORLDPAC, and is preceded by O'Reilly Auto Parts.
| COMPANY | Pricing Score | |
|---|---|---|
| O'Reilly Auto Parts | 3.5/5 |
| AutoZone | 3.5/5 |
| WORLDPAC | 3.4/5 |
| Transamerican Auto Parts | 3.4/5 |
| Pep Boys | 2.2/5 |
| LKQ Corporation | 2/5 |
| Delphi Technologies | 1.5/5 |
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ROI for Other Retail Brands
In the Retail industry, AutoZone's ROI score is rated right below Bath & Body Works.
| COMPANY | Pricing Score | |
|---|---|---|
| Costco | 4.3/5 |
| Trader Joe's | 4.2/5 |
| Amazon | 4.1/5 |
| REI | 4.1/5 |
| Target | 4.1/5 |
| Chipotle | 4/5 |
| American Eagle Outfitters | 3.9/5 |
| Bath & Body Works | 3.7/5 |
| AutoZone | 3.5/5 |
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AutoZone Customer Service
3.5/5
AutoZone has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About AutoZone's Customer Service
Address
123 S. Front St., Memphis, TN 38103
Website
https://www.autozone.com
Phone Number
1-901-495-6500
AutoZone's Social Links
Quick Insights into AutoZone Customer Service
AutoZone's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers ages 56-60.
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Ranked AutoZone Customer Service the Highest
Ranked AutoZone Customer Service the Lowest
AutoZone Customer Service Score by Gender
AutoZone's Customer Service score was rated 3.3 by both Female and Male customers on Comparably.
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Male
3.3/5
Female
3.3/5
AutoZone Customer Service Score by Ethnicity
AutoZone's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 2.8 | Hispanic or Latino | 2.8 |
Other 3.2 | Other | 3.2 |
AutoZone Customer Service Score by Age
AutoZone's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 4.5 | 26-30 | 4.5 |
31-35 3.6 | 31-35 | 3.6 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2.6 | 46-50 | 2.6 |
51-55 3.6 | 51-55 | 3.6 |
56-60 1.5 | 56-60 | 1.5 |
66+ 3.5 | 66+ | 3.5 |
AutoZone Customer Service Score by Usage
AutoZone's Customer Service score was rated the highest by customers who have used AutoZone's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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AutoZone Customer Service Score by Industry
AutoZone's Customer Service score was rated the highest by Tech industry customers, and the lowest by Automotive and Transportation industry customers.
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AutoZone Customer Service vs. Competitors
Compared to its competitors, AutoZone's Customer Service score is rated right above O'Reilly Auto Parts, and is preceded by Transamerican Auto Parts.
| COMPANY | Customer Service Score | |
|---|---|---|
| Transamerican Auto Parts | 4/5 |
| AutoZone | 3.5/5 |
| O'Reilly Auto Parts | 3.4/5 |
| WORLDPAC | 3.2/5 |
| Pep Boys | 2.1/5 |
| LKQ Corporation | 1.8/5 |
| Delphi Technologies | N/A |
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Customer Service for Other Retail Brands
In the Retail industry, AutoZone's Customer Service score is rated right below Bath & Body Works.
| COMPANY | Customer Service Score | |
|---|---|---|
| REI | 4.4/5 |
| Costco | 4.3/5 |
| Trader Joe's | 4.3/5 |
| Amazon | 4.2/5 |
| Chipotle | 4.2/5 |
| Target | 4.2/5 |
| American Eagle Outfitters | 4.1/5 |
| Bath & Body Works | 3.9/5 |
| AutoZone | 3.5/5 |
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AutoZone as an Employer
3.0/5
AutoZone has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
AutoZone scored a 10 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of AutoZone would recommend the brand to a friend. ENPS measures how likely AutoZone employees would recommend working at AutoZone to a friend.
Net Promoter Score
10
NPS Score
| 47% | Promoters |
|---|---|
| 16% | Passive |
| 37% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 35% | Promoters |
|---|---|
| 15% | Passive |
| 50% | Detractors |
Global Ranking Snapshot
AutoZone is ranked #408 in the Global Top 100 Brands. It ranks just behind Tilly's and just ahead of Momentive.ai.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
406 |  | Motorola | Consumer Goods | ||
407 |  | Tilly's |  | Edmond Thomas | Retail |
408 | | AutoZone | | William Rhodes | Retail |
409 |  | Momentive.ai |  | Zander Lurie | Tech |
410 |  | Care.com |  | Tim Allen | Business and Consumer Services |
411 |  | Emerson Electric |  | David Farr | Energy and Manufacturing |
412 |  | Zenefits |  | Jay Fulcher | Tech |
Retail Ranking Snapshot
AutoZone is ranked #69 in the Retail Industry. It ranks just behind Tilly's and just ahead of Ralph Lauren Corporation.
| RANK | COMPANY | Location | |
|---|---|---|---|
67 |  | Casper | New York City, NY |
68 | | Tilly's | Irvine, CA |
69 | | AutoZone | Memphis, TN |
70 |  | Ralph Lauren Corporation | New York City, NY |
71 |  | Kohl's | Menomonee Falls, WI |
72 |  | Cabela's | Sidney, NE |
73 |  | Banana Republic | San Francisco, CA |
Popular Brands in the Industry
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