Banana Republic NPS & Customer Reviews | Comparably
Banana Republic is
Ranked
#73
in
Retail Brands
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Banana Republic
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Banana Republic is ranked #73 in Retail Brands

About Banana Republic's Brand

Banana Republic is an American clothing and accessories retailer owned by American multinational corporation, Gap Inc. Banana Republic’s brand is ranked #430 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Banana Republic. When compared to other organizations within the Retail industry, Banana Republic is ranked #73. Among its major competitors, Banana Republic is ranked in 3rd place for NPS while J. Crew is 1st, and Nordstrom is 2nd.Their current market cap is $11.23B

Brand at a Glance

73%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service

Banana Republic Ranking

Banana Republic NPS

Banana Republic's Net Promoter Score (NPS) is a 18 with 50% Promoters, 18% Passives, and 32% Detractors. Net Promoter Score tracks whether Banana Republic's customers would recommend using the product based on a scale of -100 to 100.

Banana Republic Overall NPS

18
NPS
50%Promoters
18%Passives
32%Detractors
Banana Republic Overall NPS

Banana Republic NPS Trend

-100
-50
0
50
100
Jul 2024
20
Jul 202420
Aug 2024
18
Aug 202418
Sep 2024
18
Sep 202418
Oct 2024
18
Oct 202418
Nov 2024
18
Nov 202418
Dec 2024
17
Dec 202417
Jan 2025
17
Jan 202517
Feb 2025
18
Feb 202518
Mar 2025
18
Mar 202518
Apr 2025
18
Apr 202518
Jun 2025
18
Jun 202518
Jul 2025
18
Jul 202518

How Other Brands Compare

Banana Republic is ranked second for NPS among its competitors. Nordstrom and Gap Inc. come in first and third, with Old Navy coming in at #4. Among those competitors, it is the most valued company.

Banana Republic's Logo
Banana Republic
Nordstrom's Logo
Nordstrom
Gap Inc. Logo
Gap Inc.
Old Navy's Logo
Old Navy
Global Ranking#430#97#134#240
NPS18207-4
Social Sentiment Calculated by analyzing social media and other online mentions--NeutralNeutral
Valuation Updated every 24 hours for public companies$11.23B$5.84B$3.54B$9.03B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Banana Republic NPS by Gender

Male customers rated Banana Republic's NPS 10 points higher than Female customers.

Male

14

Banana Republic's NPS was rated 14 by Male customers on Comparably.

50%
Promoters
14%
Passives
36%
Detractors

Female

4

Banana Republic's NPS was rated 4 by Female customers on Comparably.

47%
Promoters
10%
Passives
43%
Detractors

Banana Republic NPS by Ethnicity

Banana Republic's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100
-50
0
50
100
Caucasian
-21
Caucasian-21
Hispanic or Latino
8
Hispanic or Latino8
African American/Black
6
African American/Black6
Asian or Pacific Islander
40
Asian or Pacific Islander40
Other
11
Other11

Banana Republic NPS by Age

Banana Republic's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.

0
20
40
60
80
100
Promoters
79%
Passives
7%
Detractors
14%
18-2579%7%14%
Promoters
45%
Passives
19%
Detractors
36%
26-3045%19%36%
Promoters
66%
Passives
17%
Detractors
17%
31-3566%17%17%
Promoters
25%
Passives
0%
Detractors
75%
36-4025%0%75%
Promoters
50%
Passives
20%
Detractors
30%
41-4550%20%30%
Promoters
36%
Passives
9%
Detractors
55%
46-5036%9%55%
Promoters
67%
Passives
33%
Detractors
0%
51-5567%33%0%
Promoters
14%
Passives
0%
Detractors
86%
56-6014%0%86%
Promoters
40%
Passives
0%
Detractors
60%
61-6540%0%60%
Promoters
57%
Passives
14%
Detractors
29%
66+57%14%29%

Banana Republic NPS by Usage

Banana Republic's NPS was rated the highest by customers who have used Banana Republic's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

-100
-50
0
50
100
Less than 1 Year
38
Less than 1 Year38
1 to 2 Years
0
1 to 2 Years0
2 to 5 Years
13
2 to 5 Years13
5 to 10 Years
36
5 to 10 Years36
Over 10 Years
-28
Over 10 Years-28

Banana Republic NPS vs. Competitors

Compared to its competitors, Banana Republic's NPS is rated right above Gap Inc., and is preceded by Nordstrom.

Banana Republic NPS vs Companies in Retail

In the Retail industry, Banana Republic's NPS is rated right above Chipotle, and is preceded by Target.

Banana Republic Customer Reviews

Out of the 20 Banana Republic customer reviews 15 were positive and 5 were constructive. Banana Republic customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
I love the brands quality, and soft materials.
What do you value most about this brand?
I most value the quality and affordability
What do you value most about this brand?
Attractive, trendy, value for money
What do you value most about this brand?
Always satisfied with the quality
What do you value most about this brand?
Son loved clothes got of Banana Republic!

Banana Republic Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of Banana Republic users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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73
73%
27
27%
Banana Republic Customer Loyalty

Banana Republic Customer Loyalty Score by Gender

Female customers rated Banana Republic's Customer Loyalty score 2% higher than Male customers.

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Male
75%
Yes
Female
77%
Yes

Banana Republic Customer Loyalty Score by Ethnicity

Banana Republic's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

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74
out of 100
Caucasian
70
out of 100
Hispanic or Latino
83
out of 100
African American/Black
64
out of 100
Asian or Pacific Islander
60
out of 100
Other

Banana Republic Customer Loyalty Score by Age

Banana Republic's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

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0
20%
40%
60%
80%
100%
18-25
74%
18-2574%
26-30
67%
26-3067%
31-35
70%
31-3570%
36-40
78%
36-4078%
41-45
73%
41-4573%
46-50
84%
46-5084%
51-55
100%
51-55100%
56-60
87%
56-6087%
61-65
46%
61-6546%
66+
87%
66+87%

Banana Republic Customer Loyalty Score by Usage

Banana Republic's Customer Loyalty score was rated the highest by customers who have used Banana Republic's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
52%
1 to 2 Years
70%
2 to 5 Years
81%
5 to 10 Years
86%
Over 10 Years
78%

Banana Republic Customer Loyalty Score by Industry

Banana Republic's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Architecture and Planning industry customers.

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Tech
55%
Aerospace and Aviation
70%
Fashion and Beauty
89%
Architecture and Planning
40%
Arts and Entertainment
100%
Banking and Financial Services
55%
Business and Consumer Services
100%
Education
82%
Healthcare, Hospitals and Medicine
64%
Legal
78%
Marketing, Advertising and Research
55%
Professional Services
70%
Retail
100%

Banana Republic Customer Loyalty vs. Competitors

Compared to its competitors, Banana Republic's Customer Loyalty score is rated right above Old Navy, and is preceded by J. Crew.

COMPANYCustomer Loyalty Score
Nordstrom79%
J. Crew76%
Banana Republic73%
Old Navy71%
Gap Inc.66%
ANN INC.60%

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Banana Republic's Logo
VS
Nordstrom's Logo
J. Crew's Logo
Old Navy's Logo
Gap Inc. Logo
ANN INC. Logo

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Customer Loyalty for Other Retail Brands

In the Retail industry, Banana Republic's Customer Loyalty score is rated right below Chipotle.

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Banana Republic's Logo
VS
Costco's Logo
Amazon's Logo
REI's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo
Trader Joe's' Logo
Target's Logo
Chipotle's Logo

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Banana Republic Product Quality

3.5/5

Banana Republic has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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Banana Republic Product Information

Banana Republic’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Professional Services industry rated Banana Republic's product the highest. Reviewers from the Architecture and Planning industry rated Banana Republic the lowest at 2.6.

Website
http://www.bananarepublic.com/
Company Size
10,000+ Employees

Industry

Retail

Quick Insights into Banana Republic Product Quality

Banana Republic's Product Quality score was rated highest by customers ages 51-55, and rated lowest by customers from the Retail industry.

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Ranked Banana Republic Product Quality the Highest

51-55
4.6
Professional Services
4.6
1 to 2 Years
3.6

Ranked Banana Republic Product Quality the Lowest

Over 10 Years
2.5
56-60
1.5
Retail
1.5

Banana Republic Product Quality Score by Gender

Banana Republic's Product Quality score was rated 3.2 by both Female and Male customers on Comparably.

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Male

3.2/5

Female

3.2/5

Banana Republic Product Quality Score by Ethnicity

Banana Republic's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
2.7
Caucasian2.7
Hispanic or Latino
3.6
Hispanic or Latino3.6
African American/Black
3.1
African American/Black3.1
Asian or Pacific Islander
3.4
Asian or Pacific Islander3.4
Other
3.5
Other3.5

Banana Republic Product Quality Score by Age

Banana Republic's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.

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0
1
2
3
4
5
18-25
4
18-254
26-30
3.3
26-303.3
31-35
4.2
31-354.2
36-40
2.1
36-402.1
41-45
3.5
41-453.5
46-50
2.9
46-502.9
51-55
4.6
51-554.6
56-60
1.5
56-601.5
61-65
2.5
61-652.5
66+
3.9
66+3.9

Banana Republic Product Quality Score by Usage

Banana Republic's Product Quality score was rated the highest by customers who have used Banana Republic's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.6
1 to 2 Years
3.6
2 to 5 Years
3.6
5 to 10 Years
3.6
Over 10 Years
2.5

Banana Republic Product Quality Score by Industry

Banana Republic's Product Quality score was rated the highest by Professional Services industry customers, and the lowest by Retail industry customers.

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Tech
3.1
Aerospace and Aviation
1.8
Fashion and Beauty
4.3
Architecture and Planning
2.6
Arts and Entertainment
3.6
Banking and Financial Services
2.5
Business and Consumer Services
3.6
Education
2.3
Healthcare, Hospitals and Medicine
3.9
Legal
1.6
Marketing, Advertising and Research
4
Professional Services
4.6
Retail
1.5

Banana Republic Product Quality vs. Competitors

Compared to its competitors, Banana Republic's Product Quality score is rated right above Old Navy, and is preceded by Gap Inc..

COMPANYProduct Quality Score
J. Crew3.9/5
Nordstrom3.8/5
Gap Inc.3.7/5
Banana Republic3.5/5
Old Navy3.3/5
ANN INC.3.2/5

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Banana Republic's Logo
VS
J. Crew's Logo
Nordstrom's Logo
Gap Inc. Logo
Old Navy's Logo
ANN INC. Logo

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Product Quality for Other Retail Brands

In the Retail industry, Banana Republic's Product Quality score is rated right below Chipotle.

COMPANYProduct Quality Score
REI4.3/5
Costco4.3/5
Amazon4.2/5
Trader Joe's4.2/5
American Eagle Outfitters4.2/5
Bath & Body Works4.1/5
Target4.1/5
Chipotle3.8/5
Banana Republic3.5/5

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Banana Republic's Logo
VS
REI's Logo
Costco's Logo
Amazon's Logo
Trader Joe's' Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo
Target's Logo
Chipotle's Logo

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Banana Republic Pricing

Banana Republic ROI & Value For Money

3.5/5

Banana Republic has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Banana Republic Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Fashion and Beauty industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Banana Republic.

Quick Insights into Banana Republic ROI

Banana Republic's ROI score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers from the Aerospace and Aviation industry.

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Ranked Banana Republic ROI the Highest

Fashion and Beauty
4.4
51-55
4.3
Less than 1 Year
4.1

Ranked Banana Republic ROI the Lowest

Over 10 Years
2.5
61-65
2.1
Aerospace and Aviation
1.5

Banana Republic ROI Score by Gender

Female customers rated Banana Republic's ROI score 0.1 stars higher than Male customers.

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Male

3.2/5

Female

3.3/5

Banana Republic ROI Score by Ethnicity

Banana Republic's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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0
1
2
3
4
5
Caucasian
3
Caucasian3
Hispanic or Latino
3.5
Hispanic or Latino3.5
African American/Black
3.4
African American/Black3.4
Asian or Pacific Islander
3.7
Asian or Pacific Islander3.7
Other
2.9
Other2.9

Banana Republic ROI Score by Age

Banana Republic's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 61-65.

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0
1
2
3
4
5
18-25
3.8
18-253.8
26-30
3.3
26-303.3
31-35
4.1
31-354.1
36-40
2.2
36-402.2
41-45
3.5
41-453.5
46-50
3.1
46-503.1
51-55
4.3
51-554.3
56-60
2.4
56-602.4
61-65
2.1
61-652.1
66+
3.9
66+3.9

Banana Republic ROI Score by Usage

Banana Republic's ROI score was rated the highest by customers who have used Banana Republic's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
4.1
1 to 2 Years
3.1
2 to 5 Years
3.5
5 to 10 Years
3.8
Over 10 Years
2.5

Banana Republic ROI Score by Industry

Banana Republic's ROI score was rated the highest by Fashion and Beauty industry customers, and the lowest by Aerospace and Aviation industry customers.

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Tech
3.5
Aerospace and Aviation
1.5
Fashion and Beauty
4.4
Architecture and Planning
2.6
Arts and Entertainment
3.6
Banking and Financial Services
2.6
Business and Consumer Services
4
Education
3.2
Healthcare, Hospitals and Medicine
4.3
Legal
2
Marketing, Advertising and Research
3.6
Professional Services
4.3
Retail
1.6

Banana Republic Pricing vs. Competitors

Compared to its competitors, Banana Republic's ROI score is rated right above Gap Inc., and is preceded by Nordstrom.

COMPANYPricing Score
J. Crew3.8/5
Nordstrom3.6/5
Banana Republic3.5/5
Gap Inc.3.5/5
Old Navy3.2/5
ANN INC.2.9/5

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Banana Republic's Logo
VS
J. Crew's Logo
Nordstrom's Logo
Gap Inc. Logo
Old Navy's Logo
ANN INC. Logo

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ROI for Other Retail Brands

In the Retail industry, Banana Republic's ROI score is rated right above Chipotle, and is preceded by Bath & Body Works.

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Banana Republic's Logo
VS
Costco's Logo
Amazon's Logo
REI's Logo
Trader Joe's' Logo
Target's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo
Chipotle's Logo

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Banana Republic Customer Satisfaction (CSAT)

Banana Republic Customer Satisfaction (CSAT) Score

62 / 100

Banana Republic has an overall Customer Satisfaction score of 62 rated by its users and customers.

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Very Satisfied36%
Satisfied26%
Neither Satisfied nor Dissatisfied11%
Dissatisfied5%
Very Dissatisfied22%
Very Satisfied
36%
Satisfied
26%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
5%
Very Dissatisfied
22%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Banana Republic Customer Satisfaction

Banana Republic's Customer Satisfaction score was rated highest by customers from the Fashion and Beauty industry, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked Banana Republic Customer Satisfaction the Highest

Fashion and Beauty
100%
18-25
90%
Less than 1 Year
80%

Ranked Banana Republic Customer Satisfaction the Lowest

Over 10 Years
35%
56-60
0%
Arts and Entertainment
0%

Banana Republic Customer Satisfaction Score by Gender

Female customers rated Banana Republic's Customer Satisfaction score 7 points higher than Male customers.

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50 / 100
Male
Very Satisfied
28%
Satisfied
22%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
6%
Very Dissatisfied
28%
57 / 100
Female
Very Satisfied
33%
Satisfied
24%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
0%
Very Dissatisfied
36%

Banana Republic Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Banana Republic's Customer Satisfaction (CSAT) score was rated 52% according to Caucasian users and customers.

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52 / 100
Very Satisfied23%
Satisfied29%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied48%
Very Satisfied
23%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
48%

CSAT according to Hispanic or Latino

Banana Republic's Customer Satisfaction (CSAT) score was rated 63% according to Hispanic or Latino users and customers.

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63 / 100
Very Satisfied36%
Satisfied27%
Neither Satisfied nor Dissatisfied18%
Dissatisfied0%
Very Dissatisfied19%
Very Satisfied
36%
Satisfied
27%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
0%
Very Dissatisfied
19%

CSAT according to African American/Black

Banana Republic's Customer Satisfaction (CSAT) score was rated 57% according to African American/Black users and customers.

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57 / 100
Very Satisfied44%
Satisfied13%
Neither Satisfied nor Dissatisfied5%
Dissatisfied0%
Very Dissatisfied38%
Very Satisfied
44%
Satisfied
13%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
38%

CSAT according to Asian or Pacific Islander

Banana Republic's Customer Satisfaction (CSAT) score was rated 77% according to Asian or Pacific Islander users and customers.

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77 / 100
Very Satisfied33%
Satisfied44%
Neither Satisfied nor Dissatisfied11%
Dissatisfied0%
Very Dissatisfied12%
Very Satisfied
33%
Satisfied
44%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
12%

CSAT according to Other

Banana Republic's Customer Satisfaction (CSAT) score was rated 38% according to Other users and customers.

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38 / 100
Very Satisfied25%
Satisfied13%
Neither Satisfied nor Dissatisfied24%
Dissatisfied13%
Very Dissatisfied25%
Very Satisfied
25%
Satisfied
13%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
13%
Very Dissatisfied
25%

Banana Republic Customer Satisfaction Score by Age

Banana Republic's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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0
20
40
60
80
100
18-25 CSAT Score
90%
Very Satisfied
40%
Satisfied
50%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
0%
18-2590%
26-30 CSAT Score
44%
Very Satisfied
22%
Satisfied
22%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
23%
26-3044%
31-35 CSAT Score
80%
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
31-3580%
36-40 CSAT Score
14%
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
72%
36-4014%
41-45 CSAT Score
72%
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
41-4572%
46-50 CSAT Score
60%
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
46-5060%
56-60 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
56-600%
61-65 CSAT Score
50%
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
61-6550%
66+ CSAT Score
66%
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
66+66%

Banana Republic Customer Satisfaction Score by Usage

Banana Republic's Customer Satisfaction score was rated the highest by customers who have used Banana Republic's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
80
1 to 2 Years
58
2 to 5 Years
60
5 to 10 Years
67
Over 10 Years
35

Banana Republic Customer Satisfaction Score by Industry

Banana Republic's Customer Satisfaction score was rated the highest by Fashion and Beauty industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech
43
Aerospace and Aviation
0
Fashion and Beauty
100
Architecture and Planning
67
Arts and Entertainment
0
Banking and Financial Services
33
Business and Consumer Services
33
Education
40
Healthcare, Hospitals and Medicine
80
Marketing, Advertising and Research
100
Professional Services
100
Retail
33

Banana Republic Customer Satisfaction vs. Competitors

Compared to its competitors, Banana Republic's Customer Satisfaction score is rated right above Old Navy, and is preceded by Nordstrom.

COMPANYCustomer Satisfaction (CSAT) Score
J. Crew74%
Gap Inc.72%
Nordstrom68%
Banana Republic63%
Old Navy61%
ANN INC.61%

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Banana Republic's Logo
VS
J. Crew's Logo
Gap Inc. Logo
Nordstrom's Logo
Old Navy's Logo
ANN INC. Logo

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Banana Republic's Customer Satisfaction score is rated right above Chipotle, and is preceded by Trader Joe's.

COMPANYCustomer Satisfaction (CSAT) Score
REI85%
Costco84%
Amazon84%
American Eagle Outfitters82%
Bath & Body Works81%
Target79%
Trader Joe's79%
Banana Republic63%
Chipotle62%

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Banana Republic's Logo
VS
REI's Logo
Costco's Logo
Amazon's Logo
American Eagle Outfitters' Logo
Bath & Body Works' Logo
Target's Logo
Trader Joe's' Logo
Chipotle's Logo

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Banana Republic Customer Service

3.6/5

Banana Republic has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Banana Republic's Customer Service

Address

2 Folsom St, San Francisco, CA 94105


Website

http://www.bananarepublic.com/

Quick Insights into Banana Republic Customer Service

Banana Republic's Customer Service score was rated highest by customers ages 51-55, and rated lowest by customers from the Retail industry.

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Ranked Banana Republic Customer Service the Highest

51-55
4.5
Professional Services
4.5
Less than 1 Year
3.9

Ranked Banana Republic Customer Service the Lowest

Over 10 Years
2.4
56-60
1.5
Retail
1.5

Banana Republic Customer Service Score by Gender

Male customers rated Banana Republic's Customer Service score 0.2 stars higher than Female customers.

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Male

3.3/5

Female

3.1/5

Banana Republic Customer Service Score by Ethnicity

Banana Republic's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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0
20
40
60
80
100
Caucasian
3
Caucasian3
Hispanic or Latino
3.5
Hispanic or Latino3.5
African American/Black
3.1
African American/Black3.1
Asian or Pacific Islander
3.4
Asian or Pacific Islander3.4
Other
2.6
Other2.6

Banana Republic Customer Service Score by Age

Banana Republic's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.

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0
20
40
60
80
100
18-25
3.7
18-253.7
26-30
3.1
26-303.1
31-35
4.4
31-354.4
36-40
1.8
36-401.8
41-45
4
41-454
46-50
3.2
46-503.2
51-55
4.5
51-554.5
56-60
1.5
56-601.5
61-65
2.5
61-652.5
66+
3.5
66+3.5

Banana Republic Customer Service Score by Usage

Banana Republic's Customer Service score was rated the highest by customers who have used Banana Republic's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
3.9
1 to 2 Years
2.7
2 to 5 Years
3.5
5 to 10 Years
3.8
Over 10 Years
2.4

Banana Republic Customer Service Score by Industry

Banana Republic's Customer Service score was rated the highest by Professional Services industry customers, and the lowest by Retail industry customers.

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Tech
3.5
Aerospace and Aviation
1.5
Fashion and Beauty
4.2
Architecture and Planning
2.6
Arts and Entertainment
2.9
Banking and Financial Services
2.2
Business and Consumer Services
4.1
Education
2.5
Healthcare, Hospitals and Medicine
3.8
Legal
2.2
Marketing, Advertising and Research
4.2
Professional Services
4.5
Retail
1.5

Banana Republic Customer Service vs. Competitors

Compared to its competitors, Banana Republic's Customer Service score is rated right above Gap Inc., and is preceded by Nordstrom.

COMPANYCustomer Service Score
J. Crew3.9/5
Nordstrom3.7/5
Banana Republic3.6/5
Gap Inc.3.6/5
Old Navy3.1/5
ANN INC.2.9/5

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Banana Republic's Logo
VS
J. Crew's Logo
Nordstrom's Logo
Gap Inc. Logo
Old Navy's Logo
ANN INC. Logo

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Customer Service for Other Retail Brands

In the Retail industry, Banana Republic's Customer Service score is rated right above Chipotle, and is preceded by Bath & Body Works.

COMPANYCustomer Service Score
REI4.4/5
Costco4.2/5
Amazon4.2/5
Trader Joe's4.2/5
American Eagle Outfitters4/5
Target4/5
Bath & Body Works4/5
Banana Republic3.6/5
Chipotle3.6/5

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Banana Republic's Logo
VS
REI's Logo
Costco's Logo
Amazon's Logo
Trader Joe's' Logo
American Eagle Outfitters' Logo
Target's Logo
Bath & Body Works' Logo
Chipotle's Logo

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Banana Republic as an Employer

2.8/5

Banana Republic has a 2.8/5 stars for its overall company culture rated by their employees

  Banana Republic CEO
bottom
25%
CEO of Banana Republic

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Banana Republic scored a 18 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Banana Republic would recommend the brand to a friend. ENPS measures how likely Banana Republic employees would recommend working at Banana Republic to a friend.

Net Promoter Score

18
NPS Score
50%Promoters
18%Passive
32%Detractors

Employee Net Promoter Score

-31
eNPS Score
24%Promoters
21%Passive
55%Detractors

Global Ranking Snapshot

Banana Republic is ranked #430 in the Global Top 100 Brands. It ranks just behind Olive Garden and just ahead of Outback Steakhouse.

RANKCOMPANYCEOINDUSTRY
428
Cabela's  Cabela's CEO
Thomas Millner
Retail
429
Olive Garden  Olive Garden CEO
Dan Kiernan
Food and Beverages
430
Banana Republic  Banana Republic CEO
Retail
431
Outback Steakhouse  Outback Steakhouse CEO
Elizabeth Smith
Food and Beverages
432
Callaway Golf  Callaway Golf CEO
Oliver Brewer III
Consumer Goods
433
Planet Fitness  Planet Fitness CEO
Chris Rondeau
Health and Wellness
434
Squarespace  Squarespace CEO
Anthony Casalena
Tech

Retail Ranking Snapshot

Banana Republic is ranked #73 in the Retail Industry. It ranks just behind Cabela's and just ahead of Speedway.

RANKCOMPANYLocation
71
Kohl's
Menomonee Falls, WI
72
Cabela's
Sidney, NE
73
Banana Republic
San Francisco, CA
74
Speedway
Enon, OH
75
Lids
Indianapolis, IN
76
Brooks Brothers
New York City, NY
77
Jersey Mike's Subs
Manasquan, NJ