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Olive Garden is

Ranked

#34

Food and Beverages Brands

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Olive Garden

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Olive Garden

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Olive Garden is ranked #34 in Food and Beverages Brands

About Olive Garden's Brand

Olive Garden is a chain of over 800 restaurants in the Italian casual dining segment that offers a variety of Italian specialties. Olive Garden’s brand is ranked #429 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Olive Garden. When compared to other organizations within the Food and Beverages industry, Olive Garden is ranked #34. Among its major competitors, Olive Garden is ranked in 2nd place for NPS while Domino's Pizza is 1st, and Pizza Hut is 3rd. Overall, Olive Garden has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $18.78B

Brand at a Glance

77%

Customer Loyalty

3.4/5

Product Quality

3.3/5

Pricing

3.4/5

Customer Service

Olive Garden Ranking

^#429 in Global Best Brands
^#34 in Food and Beverages
^#2 / 4 of its competitors

Olive Garden NPS

Olive Garden's Net Promoter Score (NPS) is a 6 with 46% Promoters, 14% Passives, and 40% Detractors. Net Promoter Score tracks whether Olive Garden's customers would recommend using the product based on a scale of -100 to 100.

Olive Garden Overall NPS

NPS

46%	Promoters
14%	Passives
40%	Detractors

Olive Garden NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2025 5	Jun 2025	5
Jul 2025 3	Jul 2025	3
Aug 2025 3	Aug 2025	3
Sep 2025 5	Sep 2025	5
Oct 2025 5	Oct 2025	5
Nov 2025 5	Nov 2025	5
Dec 2025 5	Dec 2025	5
Jan 2026 5	Jan 2026	5
Feb 2026 5	Feb 2026	5
Mar 2026 5	Mar 2026	5
Apr 2026 7	Apr 2026	7
May 2026 7	May 2026	7

How Other Brands Compare

Olive Garden is ranked second for NPS among its competitors. Domino's Pizza and Pizza Hut come in first and third, with Red Lobster coming in at #4. Among those competitors, it is the third most valued company behind Pizza Hut.

	Olive Garden	Domino's Pizza	Pizza Hut	Red Lobster
Global Ranking	#429	#115	#153	#-
NPS	6	17	5	-8
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$18.78B	$14.27B	$33.20B	$18.80B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Olive Garden NPS by Gender

Female customers rated Olive Garden's NPS 22 points higher than Male customers.

Male

-20

Olive Garden's NPS was rated -20 by Male customers on Comparably.

35%

Promoters

10%

Passives

55%

Detractors

Female

Olive Garden's NPS was rated 2 by Female customers on Comparably.

45%

Promoters

12%

Passives

43%

Detractors

Olive Garden NPS by Ethnicity

Olive Garden's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -11	Caucasian	-11
Hispanic or Latino 17	Hispanic or Latino	17
African American/Black 0	African American/Black	0
Asian or Pacific Islander -24	Asian or Pacific Islander	-24
Native American -16	Native American	-16
Other -17	Other	-17

Olive Garden NPS by Age

Olive Garden's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

18-25

62%

13%

25%

26-30

47%

11%

42%

31-35

26%

68%

36-40

33%

17%

50%

41-45

33%

60%

46-50

36%

64%

51-55

24%

19%

57%

56-60

35%

60%

61-65

24%

12%

64%

66+

35%

15%

50%

Olive Garden NPS by Usage

Olive Garden's NPS was rated the highest by customers who have used Olive Garden's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -12	Less than 1 Year	-12
1 to 2 Years 0	1 to 2 Years	0
2 to 5 Years 15	2 to 5 Years	15
5 to 10 Years 2	5 to 10 Years	2
Over 10 Years -13	Over 10 Years	-13

Olive Garden NPS vs. Competitors

Compared to its competitors, Olive Garden's NPS is rated right above Pizza Hut, and is preceded by Domino's Pizza.

COMPANY		NPS Score
	Domino's Pizza	17
	Olive Garden	6
	Pizza Hut	5
	OSF	4
	Yard House	0
	Earl	N/A
	Red Lobster	-8

Olive Garden NPS vs Companies in Food and Beverages

In the Food and Beverages industry, Olive Garden's NPS is rated right below McDonald's.

COMPANY		NPS Score
	Chick-fil-A	55
	Red Bull	42
	The Coca-Cola Company	39
	Hershey Company	35
	Starbucks	30
	Mars	27
	PepsiCo	24
	McDonald's	19
	Olive Garden	6

Olive Garden Customer Reviews

Out of the 63 Olive Garden customer reviews 38 were positive and 25 were constructive. Olive Garden customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Olive Garden Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Olive Garden users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

77%

23%

Olive Garden Customer Loyalty Score by Gender

Female customers rated Olive Garden's Customer Loyalty score 9% higher than Male customers.

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Male

69%

Yes

Female

78%

Yes

Olive Garden Customer Loyalty Score by Ethnicity

Olive Garden's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Olive Garden Customer Loyalty Score by Age

Olive Garden's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Olive Garden.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 72%	18-25	72%
26-30 67%	26-30	67%
31-35 72%	31-35	72%
36-40 78%	36-40	78%
41-45 76%	41-45	76%
46-50 75%	46-50	75%
51-55 70%	51-55	70%
56-60 87%	56-60	87%
61-65 82%	61-65	82%
66+ 75%	66+	75%

Olive Garden Customer Loyalty Score by Usage

Olive Garden's Customer Loyalty score was rated the highest by customers who have used Olive Garden's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	52%
1 to 2 Years	53%
2 to 5 Years	75%
5 to 10 Years	76%
Over 10 Years	80%

Olive Garden Customer Loyalty Score by Industry

Olive Garden's Customer Loyalty score was rated the highest by Consumer Services industry customers, and the lowest by Government and Public Policy industry customers.

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Tech	63%
Accounting	80%
Aerospace and Aviation	70%
Architecture and Planning	73%
Arts and Entertainment	93%
Automotive and Transportation	55%
Banking and Financial Services	61%
Business and Consumer Services	87%
Consumer Services	100%
Education	89%
Government and Public Policy	36%
Healthcare, Hospitals and Medicine	73%
Hospitality	84%
Legal	78%
Public Safety	100%
Real Estate	55%
Restaurants	64%
Retail	66%

Olive Garden Customer Loyalty vs. Competitors

Compared to its competitors, Olive Garden's Customer Loyalty score is rated right above Domino's Pizza.

COMPANY		Customer Loyalty Score
	Olive Garden	77%
	Domino's Pizza	76%
	Yard House	76%
	Red Lobster	76%
	Pizza Hut	74%
	OSF	70%
	Earl	N/A

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Customer Loyalty for Other Food and Beverages Brands

In the Food and Beverages industry, Olive Garden's Customer Loyalty score is rated right below Mars.

COMPANY		Customer Loyalty Score
	Chick-fil-A	87%
	The Coca-Cola Company	85%
	Red Bull	81%
	PepsiCo	81%
	Hershey Company	80%
	McDonald's	79%
	Starbucks	78%
	Mars	78%
	Olive Garden	77%

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Olive Garden Product Quality

3.4/5

Olive Garden has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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Olive Garden Product Information

Olive Garden’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Olive Garden's product the highest. Reviewers from the Education industry rated Olive Garden the lowest at 3.2.

Website: http://www.olivegarden.com

Company Size: 10,000+ Employees

Industry

Food and Beverages

Quick Insights into Olive Garden Product Quality

Olive Garden's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Government and Public Policy industry.

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Ranked Olive Garden Product Quality the Highest

Arts and Entertainment	4.4
18-25	3.9
2 to 5 Years	3.5

Ranked Olive Garden Product Quality the Lowest

56-60	2.5
Native American	2.4
Government and Public Policy	1.9

Olive Garden Product Quality Score by Gender

Female customers rated Olive Garden's Product Quality score 0.5 stars higher than Male customers.

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Male

2.8/5

Female

3.3/5

Olive Garden Product Quality Score by Ethnicity

Olive Garden's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
Hispanic or Latino 3.4	Hispanic or Latino	3.4
African American/Black 3.3	African American/Black	3.3
Asian or Pacific Islander 2.5	Asian or Pacific Islander	2.5
Native American 2.4	Native American	2.4
Other 2.7	Other	2.7

Olive Garden Product Quality Score by Age

Olive Garden's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 3.4	26-30	3.4
31-35 2.6	31-35	2.6
36-40 3.2	36-40	3.2
41-45 2.6	41-45	2.6
46-50 2.9	46-50	2.9
51-55 2.7	51-55	2.7
56-60 2.5	56-60	2.5
61-65 2.7	61-65	2.7
66+ 2.9	66+	2.9

Olive Garden Product Quality Score by Usage

Olive Garden's Product Quality score was rated the highest by customers who have used Olive Garden's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.4
1 to 2 Years	3.2
2 to 5 Years	3.5
5 to 10 Years	3.4
Over 10 Years	2.9

Olive Garden Product Quality Score by Industry

Olive Garden's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Government and Public Policy industry customers.

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Tech	3
Accounting	3.4
Aerospace and Aviation	2.3
Architecture and Planning	3.6
Arts and Entertainment	4.4
Automotive and Transportation	2.7
Banking and Financial Services	1.9
Business and Consumer Services	4.2
Consumer Services	3.9
Education	3.2
Government and Public Policy	1.9
Healthcare, Hospitals and Medicine	3.5
Hospitality	3.7
Legal	2.2
Public Safety	2.3
Real Estate	2.7
Restaurants	2.6
Retail	3

Olive Garden Product Quality vs. Competitors

Compared to its competitors, Olive Garden's Product Quality score is rated right above OSF, and is preceded by Pizza Hut.

COMPANY		Product Quality Score
	Domino's Pizza	3.7/5
	Pizza Hut	3.6/5
	Olive Garden	3.4/5
	OSF	3.4/5
	Red Lobster	3.2/5
	Yard House	2.9/5
	Earl	N/A

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Product Quality for Other Food and Beverages Brands

In the Food and Beverages industry, Olive Garden's Product Quality score is rated right below McDonald's.

COMPANY		Product Quality Score
	Chick-fil-A	4.3/5
	The Coca-Cola Company	4.2/5
	Red Bull	4.2/5
	Starbucks	4.1/5
	Hershey Company	4.1/5
	Mars	4/5
	PepsiCo	4/5
	McDonald's	3.7/5
	Olive Garden	3.4/5

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Olive Garden Pricing

Olive Garden ROI & Value For Money

3.3/5

Olive Garden has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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Olive Garden Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Olive Garden.

Quick Insights into Olive Garden ROI

Olive Garden's ROI score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Banking and Financial Services industry.

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Ranked Olive Garden ROI the Highest

Arts and Entertainment	4
18-25	3.6
African American/Black	3.3

Ranked Olive Garden ROI the Lowest

56-60	2.3
Asian or Pacific Islander	2.3
Banking and Financial Services	1.6

Olive Garden ROI Score by Gender

Female customers rated Olive Garden's ROI score 0.5 stars higher than Male customers.

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Male

2.7/5

Female

3.2/5

Olive Garden ROI Score by Ethnicity

Olive Garden's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
Hispanic or Latino 3.3	Hispanic or Latino	3.3
African American/Black 3.3	African American/Black	3.3
Asian or Pacific Islander 2.3	Asian or Pacific Islander	2.3
Native American 2.4	Native American	2.4
Other 2.7	Other	2.7

Olive Garden ROI Score by Age

Olive Garden's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.6	18-25	3.6
26-30 3.1	26-30	3.1
31-35 2.3	31-35	2.3
36-40 3.4	36-40	3.4
41-45 3	41-45	3
46-50 3.3	46-50	3.3
51-55 2.5	51-55	2.5
56-60 2.3	56-60	2.3
61-65 2.7	61-65	2.7
66+ 3	66+	3

Olive Garden ROI Score by Usage

Olive Garden's ROI score was rated the highest by customers who have used Olive Garden's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.9
1 to 2 Years	3.2
2 to 5 Years	3.2
5 to 10 Years	3.1
Over 10 Years	2.9

Olive Garden ROI Score by Industry

Olive Garden's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	3.2
Accounting	3.1
Aerospace and Aviation	2
Architecture and Planning	3.5
Arts and Entertainment	4
Automotive and Transportation	2.7
Banking and Financial Services	1.6
Business and Consumer Services	3.6
Consumer Services	3.6
Education	3.5
Government and Public Policy	2.3
Healthcare, Hospitals and Medicine	3.2
Hospitality	3.5
Legal	3.5
Public Safety	2.1
Real Estate	2.9
Restaurants	2.4
Retail	2.9

Olive Garden Pricing vs. Competitors

Compared to its competitors, Olive Garden's ROI score is rated right above Pizza Hut, and is preceded by OSF.

COMPANY		Pricing Score
	Domino's Pizza	3.6/5
	OSF	3.3/5
	Olive Garden	3.3/5
	Pizza Hut	3.3/5
	Red Lobster	2.9/5
	Yard House	2.7/5
	Earl	N/A

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ROI for Other Food and Beverages Brands

In the Food and Beverages industry, Olive Garden's ROI score is rated right below McDonald's.

COMPANY		Pricing Score
	Chick-fil-A	4.1/5
	The Coca-Cola Company	3.9/5
	Hershey Company	3.9/5
	Red Bull	3.8/5
	Mars	3.8/5
	PepsiCo	3.8/5
	Starbucks	3.6/5
	McDonald's	3.6/5
	Olive Garden	3.3/5

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Olive Garden Customer Satisfaction (CSAT)

Olive Garden Customer Satisfaction (CSAT) Score

62 / 100

Olive Garden has an overall Customer Satisfaction score of 62 rated by its users and customers.

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Very Satisfied	41%
Satisfied	21%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	8%
Very Dissatisfied	23%

Very Satisfied

41%

Satisfied

21%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

23%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Olive Garden Customer Satisfaction

Olive Garden's Customer Satisfaction score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Restaurants industry.

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Ranked Olive Garden Customer Satisfaction the Highest

Arts and Entertainment	92%
18-25	77%
African American/Black	72%

Ranked Olive Garden Customer Satisfaction the Lowest

Native American	41%
56-60	37%
Restaurants	25%

Olive Garden Customer Satisfaction Score by Gender

Female customers rated Olive Garden's Customer Satisfaction score 12 points higher than Male customers.

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49 / 100

Male

	Very Satisfied	31%
	Satisfied	18%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	10%
	Very Dissatisfied	41%

61 / 100

Female

	Very Satisfied	43%
	Satisfied	18%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	8%
	Very Dissatisfied	25%

Olive Garden Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Olive Garden's Customer Satisfaction (CSAT) score was rated 59% according to Caucasian users and customers.

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59 / 100

Very Satisfied	41%
Satisfied	18%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	8%
Very Dissatisfied	29%

Very Satisfied

41%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

29%

CSAT according to Hispanic or Latino

Olive Garden's Customer Satisfaction (CSAT) score was rated 56% according to Hispanic or Latino users and customers.

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56 / 100

Very Satisfied	50%
Satisfied	6%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	12%
Very Dissatisfied	21%

Very Satisfied

50%

Satisfied

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

12%

Very Dissatisfied

21%

CSAT according to African American/Black

Olive Garden's Customer Satisfaction (CSAT) score was rated 72% according to African American/Black users and customers.

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72 / 100

Very Satisfied	32%
Satisfied	40%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	4%
Very Dissatisfied	24%

Very Satisfied

32%

Satisfied

40%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

24%

CSAT according to Asian or Pacific Islander

Olive Garden's Customer Satisfaction (CSAT) score was rated 42% according to Asian or Pacific Islander users and customers.

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42 / 100

Very Satisfied	25%
Satisfied	17%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	8%
Very Dissatisfied	50%

Very Satisfied

25%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

50%

CSAT according to Native American

Olive Garden's Customer Satisfaction (CSAT) score was rated 41% according to Native American users and customers.

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41 / 100

Very Satisfied	8%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	8%
Very Dissatisfied	51%

Very Satisfied

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

51%

CSAT according to Other

Olive Garden's Customer Satisfaction (CSAT) score was rated 44% according to Other users and customers.

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44 / 100

Very Satisfied	36%
Satisfied	8%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	14%
Very Dissatisfied	39%

Very Satisfied

36%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

39%

Olive Garden Customer Satisfaction Score by Age

Olive Garden's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

18-25

77%

26-30

61%

31-35

42%

36-40

63%

41-45

40%

46-50

40%

51-55

38%

56-60

37%

61-65

46%

66+

59%

Olive Garden Customer Satisfaction Score by Usage

Olive Garden's Customer Satisfaction score was rated the highest by customers who have used Olive Garden's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	50
1 to 2 Years	70
2 to 5 Years	57
5 to 10 Years	64
Over 10 Years	52

Olive Garden Customer Satisfaction Score by Industry

Olive Garden's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Restaurants industry customers.

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			"text": "Olive Garden's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 62,
			"stars": 0,
			"csatScore": 62,
			"text": "Olive Garden's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 62
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Olive Garden's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 43,
			"stars": 0,
			"csatScore": 43,
			"text": "Olive Garden's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 43
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 92,
			"stars": 0,
			"csatScore": 92,
			"text": "Olive Garden's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 92
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Olive Garden's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 29,
			"stars": 0,
			"csatScore": 29,
			"text": "Olive Garden's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 29
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "Olive Garden's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 80
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Olive Garden's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 62,
			"stars": 0,
			"csatScore": 62,
			"text": "Olive Garden's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 62
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Olive Garden's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 65,
			"stars": 0,
			"csatScore": 65,
			"text": "Olive Garden's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 65
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Olive Garden's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 67
		},
		{
			"label": "Public Safety",
			"groupId": 551,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Olive Garden's Customer Satisfaction score is  rated by Public Safety customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Olive Garden's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Olive Garden's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Olive Garden's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		}
	]
}

Tech	50
Accounting	62
Aerospace and Aviation	67
Architecture and Planning	43
Arts and Entertainment	92
Automotive and Transportation	50
Banking and Financial Services	29
Business and Consumer Services	80
Consumer Services	50
Education	62
Government and Public Policy	40
Healthcare, Hospitals and Medicine	65
Hospitality	67
Public Safety	33
Real Estate	50
Restaurants	25
Retail	50

Olive Garden Customer Satisfaction vs. Competitors

Compared to its competitors, Olive Garden's Customer Satisfaction score is rated right above Red Lobster, and is preceded by OSF.

COMPANY		Customer Satisfaction (CSAT) Score
	Domino's Pizza	75%
	Pizza Hut	68%
	OSF	63%
	Olive Garden	62%
	Red Lobster	59%
	Yard House	51%
	Earl	0%

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Customer Satisfaction for Other Food and Beverages Brands

In the Food and Beverages industry, Olive Garden's Customer Satisfaction score is rated right below McDonald's.

COMPANY		Customer Satisfaction (CSAT) Score
	The Coca-Cola Company	87%
	Starbucks	84%
	Red Bull	82%
	Chick-fil-A	81%
	Hershey Company	80%
	PepsiCo	78%
	Mars	73%
	McDonald's	72%
	Olive Garden	62%

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Olive Garden Customer Service

3.4/5

Olive Garden has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Olive Garden's Customer Service

Address

Orlando, FL Canada

Website

http://www.olivegarden.com

Phone Number

(800) 932-2558

Quick Insights into Olive Garden Customer Service

Olive Garden's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers from the Government and Public Policy industry.

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Ranked Olive Garden Customer Service the Highest

Arts and Entertainment	4.4
18-25	3.9
Hispanic or Latino	3.7

Ranked Olive Garden Customer Service the Lowest

61-65	2.3
Native American	2.2
Government and Public Policy	1.8

Olive Garden Customer Service Score by Gender

Female customers rated Olive Garden's Customer Service score 0.8 stars higher than Male customers.

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Male

2.6/5

Female

3.4/5

Olive Garden Customer Service Score by Ethnicity

Olive Garden's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.1	Caucasian	3.1
Hispanic or Latino 3.7	Hispanic or Latino	3.7
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 2.2	Asian or Pacific Islander	2.2
Native American 2.2	Native American	2.2
Other 2.8	Other	2.8

Olive Garden Customer Service Score by Age

Olive Garden's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 3.9	18-25	3.9
26-30 3.1	26-30	3.1
31-35 2.6	31-35	2.6
36-40 3.3	36-40	3.3
41-45 2.5	41-45	2.5
46-50 2.3	46-50	2.3
51-55 2.6	51-55	2.6
56-60 2.7	56-60	2.7
61-65 2.3	61-65	2.3
66+ 3.3	66+	3.3

Olive Garden Customer Service Score by Usage

Olive Garden's Customer Service score was rated the highest by customers who have used Olive Garden's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	3.5
1 to 2 Years	3.3
2 to 5 Years	3.3
5 to 10 Years	3.3
Over 10 Years	2.9

Olive Garden Customer Service Score by Industry

Olive Garden's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Government and Public Policy industry customers.

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Tech	3
Accounting	3.4
Aerospace and Aviation	2
Architecture and Planning	3.5
Arts and Entertainment	4.4
Automotive and Transportation	2.4
Banking and Financial Services	1.8
Business and Consumer Services	3.5
Consumer Services	3.4
Education	3.4
Government and Public Policy	1.8
Healthcare, Hospitals and Medicine	3.5
Hospitality	3.6
Legal	2.5
Public Safety	2.8
Real Estate	2.9
Restaurants	2.7
Retail	2.7

Olive Garden Customer Service vs. Competitors

Compared to its competitors, Olive Garden's Customer Service score is rated right above Pizza Hut, and is preceded by OSF.

COMPANY		Customer Service Score
	Domino's Pizza	3.7/5
	OSF	3.5/5
	Olive Garden	3.4/5
	Pizza Hut	3.4/5
	Red Lobster	3.2/5
	Yard House	2.7/5
	Earl	N/A

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Customer Service for Other Food and Beverages Brands

In the Food and Beverages industry, Olive Garden's Customer Service score is rated right below McDonald's.

COMPANY		Customer Service Score
	Chick-fil-A	4.3/5
	Starbucks	4.1/5
	The Coca-Cola Company	4/5
	Red Bull	4/5
	Hershey Company	3.9/5
	Mars	3.9/5
	PepsiCo	3.8/5
	McDonald's	3.6/5
	Olive Garden	3.4/5

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Olive Garden as an Employer

2.9/5

Olive Garden has a 2.9/5 stars for its overall company culture rated by their employees

bottom

25%

CEO of Olive Garden

Dan Kiernan

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Olive Garden scored a 6 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Olive Garden would recommend the brand to a friend. ENPS measures how likely Olive Garden employees would recommend working at Olive Garden to a friend.

Net Promoter Score

NPS Score

46%	Promoters
14%	Passive
40%	Detractors

Employee Net Promoter Score

-26

eNPS Score

29%	Promoters
16%	Passive
55%	Detractors

Global Ranking Snapshot

Olive Garden is ranked #429 in the Global Top 100 Brands. It ranks just behind Cabela's and just ahead of Banana Republic.

RANK			INDUSTRY
427	Revlon	Debra Perelman	Fashion and Beauty
428	Cabela's	Thomas Millner	Retail
429	Olive Garden	Dan Kiernan	Food and Beverages
430	Banana Republic		Retail
431	Outback Steakhouse	Elizabeth Smith	Food and Beverages
432	Callaway Golf	Oliver Brewer III	Consumer Goods
433	Planet Fitness	Chris Rondeau	Health and Wellness

Food and Beverages Ranking Snapshot

Olive Garden is ranked #34 in the Food and Beverages Industry. It ranks just behind Dairy Queen and just ahead of Outback Steakhouse.

RANK		Location
32	Toast	Boston, MA
33	Dairy Queen	Minneapolis, MN
34	Olive Garden	Orlando, FL
35	Outback Steakhouse	Tampa, FL
36	The Coffee Bean & Tea Leaf	Los Angeles, CA
37	Texas Roadhouse	Louisville, KY
38	Jersey Mike's Subs	Manasquan, NJ