-10
NPS
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Red Lobster
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About Red Lobster's Brand
Red Lobster owns and operates a chain of seafood cuisine restaurants. Among its major competitors, Red Lobster is ranked in 3rd place for NPS while Texas Roadhouse is 1st, and Olive Garden is 2nd. Overall, Red Lobster has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $18.80B
Brand at a Glance
76%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
Red Lobster Ranking
- #3 / 4 of its competitors
Red Lobster NPS
Red Lobster's Net Promoter Score (NPS) is a -10 with 37% Promoters, 16% Passives, and 47% Detractors. Net Promoter Score tracks whether Red Lobster's customers would recommend using the product based on a scale of -100 to 100.
Red Lobster Overall NPS
| 37% | Promoters |
|---|---|
| 16% | Passives |
| 47% | Detractors |
Red Lobster NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -10 | Jan 2025 | -10 |
Feb 2025 -10 | Feb 2025 | -10 |
Mar 2025 -8 | Mar 2025 | -8 |
Apr 2025 -8 | Apr 2025 | -8 |
May 2025 -8 | May 2025 | -8 |
Jun 2025 -8 | Jun 2025 | -8 |
Jul 2025 -9 | Jul 2025 | -9 |
Aug 2025 -11 | Aug 2025 | -11 |
Sep 2025 -9 | Sep 2025 | -9 |
Oct 2025 -10 | Oct 2025 | -10 |
Dec 2025 -10 | Dec 2025 | -10 |
Jan 2026 -10 | Jan 2026 | -10 |
How Other Brands Compare
Red Lobster is ranked third for NPS among its competitors. Texas Roadhouse and Olive Garden come in first and second, with LongHorn Steakhouse coming in at #4. Among those competitors, it is the second most valued company behind LongHorn Steakhouse.
Red Lobster |  Olive Garden |  Texas Roadhouse |  LongHorn Steakhouse | |
| Global Ranking | #- | #429 | #439 | #- |
| NPS | -10 | 6 | 26 | -20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $18.80B | $18.78B | $6.93B | $20.08B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Red Lobster NPS by Gender
Male customers rated Red Lobster's NPS 4 points higher than Female customers.
Male
-14
Red Lobster's NPS was rated -14 by Male customers on Comparably.
34%
Promoters
18%
Passives
48%
Detractors
Female
-18
Red Lobster's NPS was rated -18 by Female customers on Comparably.
34%
Promoters
14%
Passives
52%
Detractors
Red Lobster NPS by Ethnicity
Red Lobster's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -12 | Caucasian | -12 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
African American/Black -12 | African American/Black | -12 |
Asian or Pacific Islander -75 | Asian or Pacific Islander | -75 |
Other -70 | Other | -70 |
Red Lobster NPS by Age
Red Lobster's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.
Red Lobster NPS by Usage
Red Lobster's NPS was rated the highest by customers who have used Red Lobster's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
1 to 2 Years -30 | 1 to 2 Years | -30 |
2 to 5 Years 20 | 2 to 5 Years | 20 |
5 to 10 Years -17 | 5 to 10 Years | -17 |
Over 10 Years -23 | Over 10 Years | -23 |
Red Lobster NPS vs. Competitors
Compared to its competitors, Red Lobster's NPS is rated right above LongHorn Steakhouse, and is preceded by Olive Garden.
| COMPANY | NPS Score | |
|---|---|---|
| Texas Roadhouse | 26 |
| Olive Garden | 6 |
| Red Lobster | -10 |
| LongHorn Steakhouse | -20 |
 | Chili's | -50 |
 | Joe's Crab Shack | -70 |
Red Lobster Customer Reviews
Out of the 22 Red Lobster customer reviews 12 were positive and 10 were constructive. Red Lobster customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Red Lobster Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Red Lobster users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Red Lobster Customer Loyalty Score by Gender
Female customers rated Red Lobster's Customer Loyalty score 3% higher than Male customers.
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Male
81%
Yes
Female
84%
Yes
Red Lobster Customer Loyalty Score by Ethnicity
Red Lobster's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Red Lobster.
79
out of 100
Caucasian
82
out of 100
Hispanic or Latino
90
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
86
out of 100
Other
Red Lobster Customer Loyalty Score by Age
Red Lobster's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 89% | 18-25 | 89% |
26-30 40% | 26-30 | 40% |
31-35 55% | 31-35 | 55% |
36-40 86% | 36-40 | 86% |
41-45 87% | 41-45 | 87% |
46-50 89% | 46-50 | 89% |
51-55 84% | 51-55 | 84% |
56-60 84% | 56-60 | 84% |
61-65 94% | 61-65 | 94% |
66+ 78% | 66+ | 78% |
Red Lobster Customer Loyalty Score by Usage
Red Lobster's Customer Loyalty score was rated the highest by customers who have used Red Lobster's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Red Lobster Customer Loyalty Score by Industry
Red Lobster's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Restaurants industry customers.
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Red Lobster Customer Loyalty vs. Competitors
Compared to its competitors, Red Lobster's Customer Loyalty score is rated right above Chili's, and is preceded by Olive Garden.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Texas Roadhouse | 84% |
| LongHorn Steakhouse | 80% |
| Olive Garden | 77% |
| Red Lobster | 76% |
| Chili's | 73% |
| Joe's Crab Shack | 58% |
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Red Lobster Product Quality
3.2/5
Red Lobster has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Red Lobster Product Information
Red Lobster’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Red Lobster's product the highest. Reviewers from the Business and Consumer Services industry rated Red Lobster the lowest at 2.9.
- Website
- http://redlobster.com/
- Company Size
- 10,000+ Employees
Industry
Restaurants
Quick Insights into Red Lobster Product Quality
Red Lobster's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Consumer Services industry.
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Ranked Red Lobster Product Quality the Highest
Ranked Red Lobster Product Quality the Lowest
Red Lobster Product Quality Score by Gender
Male customers rated Red Lobster's Product Quality score 0.1 stars higher than Female customers.
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Male
3.1/5
Female
3/5
Red Lobster Product Quality Score by Ethnicity
Red Lobster's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Hispanic or Latino 3.4 | Hispanic or Latino | 3.4 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Other 1.7 | Other | 1.7 |
Red Lobster Product Quality Score by Age
Red Lobster's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.4 | 18-25 | 4.4 |
26-30 2.6 | 26-30 | 2.6 |
31-35 1.8 | 31-35 | 1.8 |
36-40 3.4 | 36-40 | 3.4 |
41-45 1.9 | 41-45 | 1.9 |
46-50 2.8 | 46-50 | 2.8 |
51-55 2.8 | 51-55 | 2.8 |
56-60 3 | 56-60 | 3 |
61-65 2.6 | 61-65 | 2.6 |
66+ 3.1 | 66+ | 3.1 |
Red Lobster Product Quality Score by Usage
Red Lobster's Product Quality score was rated the highest by customers who have used Red Lobster's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Red Lobster Product Quality Score by Industry
Red Lobster's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Consumer Services industry customers.
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Red Lobster Product Quality vs. Competitors
Compared to its competitors, Red Lobster's Product Quality score is rated right above LongHorn Steakhouse, and is preceded by Olive Garden.
| COMPANY | Product Quality Score | |
|---|---|---|
| Texas Roadhouse | 3.8/5 |
| Olive Garden | 3.4/5 |
| Red Lobster | 3.2/5 |
| LongHorn Steakhouse | 2.9/5 |
| Joe's Crab Shack | 2.3/5 |
| Chili's | 2.1/5 |
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Red Lobster Pricing
Red Lobster ROI & Value For Money
2.9/5
Red Lobster has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Red Lobster Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Consumer Services industry think that they had the lowest ROI from Red Lobster.
Quick Insights into Red Lobster ROI
Red Lobster's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Consumer Services industry.
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Ranked Red Lobster ROI the Highest
Ranked Red Lobster ROI the Lowest
Red Lobster ROI Score by Gender
Female customers rated Red Lobster's ROI score 0.1 stars higher than Male customers.
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Male
2.7/5
Female
2.8/5
Red Lobster ROI Score by Ethnicity
Red Lobster's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
African American/Black 3.1 | African American/Black | 3.1 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Other 1.6 | Other | 1.6 |
Red Lobster ROI Score by Age
Red Lobster's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4 | 18-25 | 4 |
26-30 2 | 26-30 | 2 |
31-35 1.5 | 31-35 | 1.5 |
36-40 3.3 | 36-40 | 3.3 |
41-45 2 | 41-45 | 2 |
46-50 2.7 | 46-50 | 2.7 |
51-55 2.8 | 51-55 | 2.8 |
56-60 2.5 | 56-60 | 2.5 |
61-65 1.9 | 61-65 | 1.9 |
66+ 2.7 | 66+ | 2.7 |
Red Lobster ROI Score by Usage
Red Lobster's ROI score was rated the highest by customers who have used Red Lobster's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Red Lobster ROI Score by Industry
Red Lobster's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Consumer Services industry customers.
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Red Lobster Pricing vs. Competitors
Compared to its competitors, Red Lobster's ROI score is rated right above Joe's Crab Shack, and is preceded by LongHorn Steakhouse.
| COMPANY | Pricing Score | |
|---|---|---|
| Texas Roadhouse | 3.7/5 |
| Olive Garden | 3.3/5 |
| LongHorn Steakhouse | 2.9/5 |
| Red Lobster | 2.9/5 |
| Joe's Crab Shack | 2.2/5 |
| Chili's | 2.2/5 |
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Red Lobster Customer Satisfaction (CSAT)
Red Lobster Customer Satisfaction (CSAT) Score
58 / 100
Red Lobster has an overall Customer Satisfaction score of 58 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
20%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
7%
Very Dissatisfied
23%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Red Lobster Customer Satisfaction
Red Lobster's Customer Satisfaction score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers ages 46-50.
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Ranked Red Lobster Customer Satisfaction the Highest
Ranked Red Lobster Customer Satisfaction the Lowest
Red Lobster Customer Satisfaction Score by Gender
Male customers rated Red Lobster's Customer Satisfaction score 7 points higher than Female customers.
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55 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 12% | |
Very Dissatisfied | 20% |
48 / 100
FemaleVery Satisfied | 32% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 11% | |
Very Dissatisfied | 34% |
Red Lobster Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Red Lobster's Customer Satisfaction (CSAT) score was rated 54% according to Caucasian users and customers.
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54 / 100
Very Satisfied
33%
Satisfied
21%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
17%
Very Dissatisfied
23%
CSAT according to Hispanic or Latino
Red Lobster's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Red Lobster's Customer Satisfaction (CSAT) score was rated 56% according to African American/Black users and customers.
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56 / 100
Very Satisfied
40%
Satisfied
16%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
8%
Very Dissatisfied
20%
CSAT according to Asian or Pacific Islander
Red Lobster's Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to Other
Red Lobster's Customer Satisfaction (CSAT) score was rated 23% according to Other users and customers.
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23 / 100
Very Satisfied
15%
Satisfied
8%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
8%
Very Dissatisfied
54%
Red Lobster Customer Satisfaction Score by Age
Red Lobster's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% | |||||||||||||||
| 31-35 | 40% | |||||||||||||||
| 36-40 | 50% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 46-50 | 17% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 44% | |||||||||||||||
| 61-65 | 50% | |||||||||||||||
| 66+ | 56% |
Red Lobster Customer Satisfaction Score by Usage
Red Lobster's Customer Satisfaction score was rated the highest by customers who have used Red Lobster's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Red Lobster Customer Satisfaction Score by Industry
Red Lobster's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Consumer Services industry customers.
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{
"title": "Red Lobster Customer Satisfaction Score by Industry",
"text": "Red Lobster's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Consumer Services industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
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{
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"groupId": 495,
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{
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"scoreClassName": "",
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{
"label": "Construction",
"groupId": 510,
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{
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"groupId": 514,
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"scoreClassName": "",
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},
{
"label": "Education",
"groupId": 515,
"score": 67,
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"scoreClassName": "",
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{
"label": "Government and Public Policy",
"groupId": 521,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
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},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 25,
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"scoreClassName": "",
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},
{
"label": "Hospitality",
"groupId": 523,
"score": 25,
"stars": 0,
"csatScore": 25,
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"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Restaurants",
"groupId": 558,
"score": 66,
"stars": 0,
"csatScore": 66,
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"scoreClassName": "",
"scoreLabel": 66
},
{
"label": "Retail",
"groupId": 559,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Red Lobster's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 60
}
]
}Red Lobster Customer Satisfaction vs. Competitors
Compared to its competitors, Red Lobster's Customer Satisfaction score is rated right above LongHorn Steakhouse, and is preceded by Olive Garden.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Texas Roadhouse | 70% |
| Olive Garden | 61% |
| Red Lobster | 58% |
| LongHorn Steakhouse | 43% |
| Chili's | 29% |
| Joe's Crab Shack | 28% |
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Red Lobster Customer Service
3.1/5
Red Lobster has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Red Lobster's Customer Service
Address
450 N Orange Ave., Orlando, FL 32801
Website
http://redlobster.com/
Phone Number
4075058331
Quick Insights into Red Lobster Customer Service
Red Lobster's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Red Lobster Customer Service the Highest
Ranked Red Lobster Customer Service the Lowest
Red Lobster Customer Service Score by Gender
Male customers rated Red Lobster's Customer Service score 0.2 stars higher than Female customers.
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Male
3.2/5
Female
3/5
Red Lobster Customer Service Score by Ethnicity
Red Lobster's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Other 1.7 | Other | 1.7 |
Red Lobster Customer Service Score by Age
Red Lobster's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 2.1 | 26-30 | 2.1 |
31-35 1.9 | 31-35 | 1.9 |
36-40 3.4 | 36-40 | 3.4 |
41-45 2 | 41-45 | 2 |
46-50 2.8 | 46-50 | 2.8 |
51-55 3.3 | 51-55 | 3.3 |
56-60 2.9 | 56-60 | 2.9 |
61-65 2.6 | 61-65 | 2.6 |
66+ 3.2 | 66+ | 3.2 |
Red Lobster Customer Service Score by Usage
Red Lobster's Customer Service score was rated the highest by customers who have used Red Lobster's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Red Lobster Customer Service Score by Industry
Red Lobster's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Hospitality industry customers.
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Red Lobster Customer Service vs. Competitors
Compared to its competitors, Red Lobster's Customer Service score is rated right above LongHorn Steakhouse, and is preceded by Olive Garden.
| COMPANY | Customer Service Score | |
|---|---|---|
| Texas Roadhouse | 3.8/5 |
| Olive Garden | 3.4/5 |
| Red Lobster | 3.1/5 |
| LongHorn Steakhouse | 2.8/5 |
| Chili's | 2.1/5 |
| Joe's Crab Shack | 2/5 |
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Red Lobster as an Employer
Consumer vs. Employees
Red Lobster scored a -10 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of Red Lobster would recommend the brand to a friend. ENPS measures how likely Red Lobster employees would recommend working at Red Lobster to a friend.
Net Promoter Score
-10
NPS Score
| 37% | Promoters |
|---|---|
| 16% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-41
eNPS Score
| 23% | Promoters |
|---|---|
| 13% | Passive |
| 64% | Detractors |
