-70
NPS
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Joe's Crab Shack
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About Joe's Crab Shack's Brand
"Joe's Crab Shack is a chain of casual dining restaurants offering seafood, drinks and sweets." Among its major competitors, Joe's Crab Shack is ranked in 5th place for NPS while Landry's is 1st, and Olive Garden is 2nd.
Brand at a Glance
58%
Customer Loyalty
2.3/5
Product Quality
2.2/5
Pricing
2/5
Customer Service
Joe's Crab Shack Ranking
- #4 / 4 of its competitors
Joe's Crab Shack NPS
Joe's Crab Shack's Net Promoter Score (NPS) is a -70 with 10% Promoters, 10% Passives, and 80% Detractors. Net Promoter Score tracks whether Joe's Crab Shack's customers would recommend using the product based on a scale of -100 to 100.
Joe's Crab Shack Overall NPS
| 10% | Promoters |
|---|---|
| 10% | Passives |
| 80% | Detractors |
Joe's Crab Shack NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Feb 2021 -100 | Feb 2021 | -100 |
Mar 2021 -100 | Mar 2021 | -100 |
Aug 2021 -50 | Aug 2021 | -50 |
Dec 2021 -60 | Dec 2021 | -60 |
Mar 2022 -67 | Mar 2022 | -67 |
Sep 2022 -57 | Sep 2022 | -57 |
Oct 2022 -63 | Oct 2022 | -63 |
Jun 2023 -66 | Jun 2023 | -66 |
Oct 2024 -70 | Oct 2024 | -70 |
How Other Brands Compare
Joe's Crab Shack is ranked #4 for NPS among its competitors. Landry's and Olive Garden come in first and second, with Red Lobster coming in at third.
Joe's Crab Shack |  Olive Garden |  Red Lobster |  Landry's | |
| Global Ranking | #- | #429 | #- | #- |
| NPS | -70 | 6 | -10 | 10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $18.78B | $18.80B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Joe's Crab Shack NPS by Gender
Joe's Crab Shack's NPS was rated -50 by Female customers on Comparably.
Female
-50
Joe's Crab Shack's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Male
N/A
Joe's Crab Shack's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Joe's Crab Shack NPS vs. Competitors
Compared to its competitors, Joe's Crab Shack's NPS is rated right below Red Lobster.
| COMPANY | NPS Score | |
|---|---|---|
| Landry's | 10 |
| Olive Garden | 6 |
 | Bubba Gump Shrimp Co. | 0 |
| Red Lobster | -10 |
| Joe's Crab Shack | -70 |
Joe's Crab Shack Customer Loyalty
58%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
58% of Joe's Crab Shack users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Joe's Crab Shack Customer Loyalty Score by Gender
Joe's Crab Shack's Customer Loyalty score was rated 78 by Female customers on Comparably.
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Female
78%
Yes
Male
N/A
Yes
Joe's Crab Shack Customer Loyalty vs. Competitors
Compared to its competitors, Joe's Crab Shack's Customer Loyalty score is rated right below Bubba Gump Shrimp Co..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Olive Garden | 77% |
| Red Lobster | 76% |
| Landry's | 73% |
| Bubba Gump Shrimp Co. | 72% |
| Joe's Crab Shack | 58% |
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Joe's Crab Shack Product Quality
2.3/5
Joe's Crab Shack has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Joe's Crab Shack Product Information
Joe's Crab Shack’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://joescrabshack.com/
- Company Size
- 10,000+ Employees
Industry
Food and Beverages
Quick Insights into Joe's Crab Shack Product Quality
Joe's Crab Shack's Product Quality score was rated highest by Female customers.
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Ranked Joe's Crab Shack Product Quality the Highest
Joe's Crab Shack Product Quality Score by Gender
Joe's Crab Shack's Product Quality score was rated 2.1 by Female customers on Comparably.
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Female
2.1/5
Male
N/A
Joe's Crab Shack Product Quality vs. Competitors
Compared to its competitors, Joe's Crab Shack's Product Quality score is rated right below Red Lobster.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bubba Gump Shrimp Co. | 3.6/5 |
| Olive Garden | 3.4/5 |
| Landry's | 3.2/5 |
| Red Lobster | 3.2/5 |
| Joe's Crab Shack | 2.3/5 |
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Joe's Crab Shack Pricing
Joe's Crab Shack ROI & Value For Money
2.2/5
Joe's Crab Shack has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Quick Insights into Joe's Crab Shack ROI
Joe's Crab Shack's ROI score was rated highest by Female customers.
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Ranked Joe's Crab Shack ROI the Highest
Joe's Crab Shack ROI Score by Gender
Joe's Crab Shack's ROI score was rated 2.1 by Female customers on Comparably.
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Female
2.1/5
Male
N/A
Joe's Crab Shack Pricing vs. Competitors
Compared to its competitors, Joe's Crab Shack's ROI score is rated right below Red Lobster.
| COMPANY | Pricing Score | |
|---|---|---|
| Bubba Gump Shrimp Co. | 3.6/5 |
| Olive Garden | 3.3/5 |
| Landry's | 3.1/5 |
| Red Lobster | 2.9/5 |
| Joe's Crab Shack | 2.2/5 |
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Joe's Crab Shack Customer Satisfaction (CSAT)
Joe's Crab Shack Customer Satisfaction (CSAT) Score
28 / 100
Joe's Crab Shack has an overall Customer Satisfaction score of 28 rated by its users and customers.
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Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
29%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Joe's Crab Shack Customer Satisfaction
Joe's Crab Shack's Customer Satisfaction score was rated highest by Female customers.
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Ranked Joe's Crab Shack Customer Satisfaction the Highest
Joe's Crab Shack Customer Satisfaction Score by Gender
Joe's Crab Shack's Customer Satisfaction score was rated 25 by Female customers on Comparably.
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25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
Joe's Crab Shack Customer Satisfaction vs. Competitors
Compared to its competitors, Joe's Crab Shack's Customer Satisfaction score is rated right below Bubba Gump Shrimp Co..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Landry's | 63% |
| Olive Garden | 61% |
| Red Lobster | 58% |
| Bubba Gump Shrimp Co. | 57% |
| Joe's Crab Shack | 28% |
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Joe's Crab Shack Customer Service
2/5
Joe's Crab Shack has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Joe's Crab Shack's Customer Service
Address
Billingsley, AL
Website
http://joescrabshack.com/
Quick Insights into Joe's Crab Shack Customer Service
Joe's Crab Shack's Customer Service score was rated highest by Female customers.
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Ranked Joe's Crab Shack Customer Service the Highest
Joe's Crab Shack Customer Service Score by Gender
Joe's Crab Shack's Customer Service score was rated 2 by Female customers on Comparably.
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Female
2/5
Male
N/A
Joe's Crab Shack Customer Service vs. Competitors
Compared to its competitors, Joe's Crab Shack's Customer Service score is rated right below Red Lobster.
| COMPANY | Customer Service Score | |
|---|---|---|
| Olive Garden | 3.4/5 |
| Landry's | 3.3/5 |
| Bubba Gump Shrimp Co. | 3.2/5 |
| Red Lobster | 3.1/5 |
| Joe's Crab Shack | 2/5 |
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Joe's Crab Shack as an Employer
Consumer vs. Employees
Joe's Crab Shack scored a -70 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Joe's Crab Shack would recommend the brand to a friend. ENPS measures how likely Joe's Crab Shack employees would recommend working at Joe's Crab Shack to a friend.
Net Promoter Score
-70
NPS Score
| 10% | Promoters |
|---|---|
| 10% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 43% | Promoters |
|---|---|
| 24% | Passive |
| 33% | Detractors |
