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NPS
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Bubba Gump Shrimp Co.
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About Bubba Gump Shrimp Co. Brand
Brand at a Glance
72%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.2/5
Customer Service
Bubba Gump Shrimp Co. NPS
Bubba Gump Shrimp Co.'s Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Bubba Gump Shrimp Co.'s customers would recommend using the product based on a scale of -100 to 100.
Bubba Gump Shrimp Co. Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Bubba Gump Shrimp Co. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
Nov 2022 33 | Nov 2022 | 33 |
Apr 2023 0 | Apr 2023 | 0 |
Sep 2023 20 | Sep 2023 | 20 |
Dec 2023 33 | Dec 2023 | 33 |
Jun 2024 15 | Jun 2024 | 15 |
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Bubba Gump Shrimp Co. Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Bubba Gump Shrimp Co. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Bubba Gump Shrimp Co. Product Quality
3.6/5
Bubba Gump Shrimp Co. has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Bubba Gump Shrimp Co. overall Product Quality score rated by its users and customers.
Bubba Gump Shrimp Co. Product Information
Bubba Gump Shrimp Co.’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.bubbagump.com
Bubba Gump Shrimp Co. Pricing
Bubba Gump Shrimp Co. ROI & Value For Money
3.6/5
Bubba Gump Shrimp Co. has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Bubba Gump Shrimp Co. Customer Satisfaction (CSAT)
Bubba Gump Shrimp Co. Customer Satisfaction (CSAT) Score
57 / 100
Bubba Gump Shrimp Co. has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Bubba Gump Shrimp Co. Customer Service
3.2/5
Bubba Gump Shrimp Co. has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Bubba Gump Shrimp Co.'s Customer Service
Address
1510 W LOOP SOUTH, Houston, TX 77027
Website
http://www.bubbagump.com
Bubba Gump Shrimp Co. as an Employer
Consumer vs. Employees
Bubba Gump Shrimp Co. scored a 0 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Bubba Gump Shrimp Co. would recommend the brand to a friend. ENPS measures how likely Bubba Gump Shrimp Co. employees would recommend working at Bubba Gump Shrimp Co. to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
