10
NPS
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Landry's
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About Landry's' Brand
"Landry's owns and operates a chain of restaurants, hotels, casinos, amusement rides and banquet facilities." Among its major competitors, Landry's is ranked in 4th place for NPS while Brinker International is 1st, and Darden Restaurants is 2nd. Overall, Landry's has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
Landry's Ranking
- #4 / 4 of its competitors
Landry's NPS
Landry's's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether Landry's's customers would recommend using the product based on a scale of -100 to 100.
Landry's Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
Landry's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 11 | Dec 2024 | 11 |
Jan 2025 11 | Jan 2025 | 11 |
Mar 2025 11 | Mar 2025 | 11 |
Apr 2025 11 | Apr 2025 | 11 |
May 2025 11 | May 2025 | 11 |
Jun 2025 11 | Jun 2025 | 11 |
Jul 2025 9 | Jul 2025 | 9 |
Aug 2025 9 | Aug 2025 | 9 |
Sep 2025 8 | Sep 2025 | 8 |
Oct 2025 8 | Oct 2025 | 8 |
Nov 2025 10 | Nov 2025 | 10 |
Dec 2025 10 | Dec 2025 | 10 |
How Other Brands Compare
Landry's is ranked #4 for NPS among its competitors. Brinker International and Darden Restaurants come in first and second, with Hard Rock coming in at third.
Landry's |  Darden Restaurants |  Brinker International |  Hard Rock | |
| Global Ranking | #- | #342 | #- | #- |
| NPS | 10 | 20 | 38 | 17 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $18.85B | $3.26B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Landry's NPS by Gender
Male customers rated Landry's's NPS 16 points higher than Female customers.
Male
-3
Landry's's NPS was rated -3 by Male customers on Comparably.
46%
Promoters
5%
Passives
49%
Detractors
Female
-19
Landry's's NPS was rated -19 by Female customers on Comparably.
31%
Promoters
19%
Passives
50%
Detractors
Landry's NPS by Ethnicity
Landry's's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -7 | Caucasian | -7 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
African American/Black -34 | African American/Black | -34 |
Asian or Pacific Islander 20 | Asian or Pacific Islander | 20 |
Other -13 | Other | -13 |
Landry's NPS by Age
Landry's's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Landry's NPS by Usage
Landry's's NPS was rated the highest by customers who have used Landry's's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -47 | 2 to 5 Years | -47 |
5 to 10 Years 44 | 5 to 10 Years | 44 |
Over 10 Years -8 | Over 10 Years | -8 |
Landry's NPS vs. Competitors
Compared to its competitors, Landry's's NPS is rated right above Bubba Gump Shrimp Co., and is preceded by Hard Rock.
| COMPANY | NPS Score | |
|---|---|---|
| Brinker International | 38 |
| Darden Restaurants | 20 |
| Hard Rock | 17 |
| Landry's | 10 |
 | Bubba Gump Shrimp Co. | 0 |
Landry's Customer Reviews
Out of the 15 Landry's customer reviews 10 were positive and 5 were constructive. Landry's customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Landry's Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Landry's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Landry's Customer Loyalty Score by Gender
Female customers rated Landry's's Customer Loyalty score 3% higher than Male customers.
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Male
73%
Yes
Female
76%
Yes
Landry's Customer Loyalty Score by Ethnicity
Landry's's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Landry's.
79
out of 100
Caucasian
70
out of 100
Hispanic or Latino
70
out of 100
African American/Black
46
out of 100
Asian or Pacific Islander
66
out of 100
Other
Landry's Customer Loyalty Score by Age
Landry's's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
26-30 82% | 26-30 | 82% |
31-35 70% | 31-35 | 70% |
36-40 82% | 36-40 | 82% |
41-45 55% | 41-45 | 55% |
51-55 74% | 51-55 | 74% |
56-60 75% | 56-60 | 75% |
61-65 79% | 61-65 | 79% |
66+ 55% | 66+ | 55% |
Landry's Customer Loyalty Score by Usage
Landry's's Customer Loyalty score was rated the highest by customers who have used Landry's's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Landry's Customer Loyalty Score by Industry
Landry's's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Restaurants industry customers.
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Landry's Customer Loyalty vs. Competitors
Compared to its competitors, Landry's's Customer Loyalty score is rated right above Bubba Gump Shrimp Co., and is preceded by Brinker International.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Brinker International | 75% |
| Landry's | 73% |
| Bubba Gump Shrimp Co. | 72% |
| Hard Rock | 69% |
| Darden Restaurants | 63% |
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Landry's Product Quality
3.2/5
Landry's has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Landry's Product Information
Landry's’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Landry's's product the highest. Reviewers from the Arts and Entertainment industry rated Landry's the lowest at 2.
- Website
- landrysinc.com
- Company Size
- 10,000+ Employees
Industry
Tech
Retail
Quick Insights into Landry's Product Quality
Landry's's Product Quality score was rated highest by customers ages 26-30, and rated lowest by African American/Black customers.
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Ranked Landry's Product Quality the Highest
Ranked Landry's Product Quality the Lowest
Landry's Product Quality Score by Gender
Landry's's Product Quality score was rated 3.1 by both Female and Male customers on Comparably.
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Male
3.1/5
Female
3.1/5
Landry's Product Quality Score by Ethnicity
Landry's's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 3.2 | Asian or Pacific Islander | 3.2 |
Other 3 | Other | 3 |
Landry's Product Quality Score by Age
Landry's's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
26-30 4.8 | 26-30 | 4.8 |
31-35 3.8 | 31-35 | 3.8 |
36-40 3.9 | 36-40 | 3.9 |
41-45 2.7 | 41-45 | 2.7 |
51-55 2.7 | 51-55 | 2.7 |
56-60 2.5 | 56-60 | 2.5 |
61-65 3.2 | 61-65 | 3.2 |
66+ 3.3 | 66+ | 3.3 |
Landry's Product Quality Score by Usage
Landry's's Product Quality score was rated the highest by customers who have used Landry's's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Landry's Product Quality Score by Industry
Landry's's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Consulting industry customers.
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Landry's Product Quality vs. Competitors
Compared to its competitors, Landry's's Product Quality score is rated right above Hard Rock, and is preceded by Bubba Gump Shrimp Co..
| COMPANY | Product Quality Score | |
|---|---|---|
| Darden Restaurants | 3.8/5 |
| Brinker International | 3.7/5 |
| Bubba Gump Shrimp Co. | 3.6/5 |
| Landry's | 3.2/5 |
| Hard Rock | 3.1/5 |
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Landry's Pricing
Landry's ROI & Value For Money
3.1/5
Landry's has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Landry's Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Consulting industry think that they had the lowest ROI from Landry's.
Quick Insights into Landry's ROI
Landry's's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used Landry's's products/services for Less than 1 Year.
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Ranked Landry's ROI the Highest
Ranked Landry's ROI the Lowest
Landry's ROI Score by Gender
Male customers rated Landry's's ROI score 0.2 stars higher than Female customers.
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Male
3.1/5
Female
2.9/5
Landry's ROI Score by Ethnicity
Landry's's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Hispanic or Latino 2.8 | Hispanic or Latino | 2.8 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 2.8 | Other | 2.8 |
Landry's ROI Score by Age
Landry's's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 4.9 | 26-30 | 4.9 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3.9 | 36-40 | 3.9 |
41-45 2.6 | 41-45 | 2.6 |
51-55 2.8 | 51-55 | 2.8 |
56-60 2.6 | 56-60 | 2.6 |
61-65 3.1 | 61-65 | 3.1 |
66+ 3 | 66+ | 3 |
Landry's ROI Score by Usage
Landry's's ROI score was rated the highest by customers who have used Landry's's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Landry's ROI Score by Industry
Landry's's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Consulting industry customers.
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Landry's Pricing vs. Competitors
Compared to its competitors, Landry's's ROI score is rated right above Hard Rock, and is preceded by Bubba Gump Shrimp Co..
| COMPANY | Pricing Score | |
|---|---|---|
| Brinker International | 3.8/5 |
| Darden Restaurants | 3.7/5 |
| Bubba Gump Shrimp Co. | 3.6/5 |
| Landry's | 3.1/5 |
| Hard Rock | 3.1/5 |
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Landry's Customer Satisfaction (CSAT)
Landry's Customer Satisfaction (CSAT) Score
62 / 100
Landry's has an overall Customer Satisfaction score of 62 rated by its users and customers.
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Very Satisfied
49%
Satisfied
13%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
6%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Landry's Customer Satisfaction
Landry's's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Restaurants industry.
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Ranked Landry's Customer Satisfaction the Highest
Ranked Landry's Customer Satisfaction the Lowest
Landry's Customer Satisfaction Score by Gender
Male customers rated Landry's's Customer Satisfaction score 3 points higher than Female customers.
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59 / 100
MaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 3% | |
Dissatisfied | 13% | |
Very Dissatisfied | 25% |
56 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 10% | |
Very Dissatisfied | 29% |
Landry's Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Landry's' Customer Satisfaction (CSAT) score was rated 56% according to Caucasian users and customers.
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56 / 100
Very Satisfied
49%
Satisfied
7%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
13%
Very Dissatisfied
27%
CSAT according to African American/Black
Landry's' Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
CSAT according to Asian or Pacific Islander
Landry's' Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
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80 / 100
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to Other
Landry's' Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.
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75 / 100
Very Satisfied
38%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Landry's Customer Satisfaction Score by Age
Landry's's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 56-60 | 37% | |||||||||||||||
| 61-65 | 55% | |||||||||||||||
| 66+ | 59% |
Landry's Customer Satisfaction Score by Usage
Landry's's Customer Satisfaction score was rated the highest by customers who have used Landry's's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Landry's Customer Satisfaction Score by Industry
Landry's's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Restaurants industry customers.
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{
"title": "Landry's Customer Satisfaction Score by Industry",
"text": "Landry's's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Restaurants industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 60,
"stars": 0,
"csatScore": 60,
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"scoreClassName": "",
"scoreLabel": 60
},
{
"label": "Accounting",
"groupId": 495,
"score": 74,
"stars": 0,
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"scoreClassName": "",
"scoreLabel": 74
},
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"groupId": 496,
"score": 75,
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"scoreClassName": "max",
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{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 33,
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"scoreClassName": "",
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},
{
"label": "Consulting",
"groupId": 511,
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"stars": 0,
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"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Hospitality",
"groupId": 523,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Landry's's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 50
},
{
"label": "Legal",
"groupId": 529,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
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},
{
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"groupId": 558,
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]
}Landry's Customer Satisfaction vs. Competitors
Compared to its competitors, Landry's's Customer Satisfaction score is rated right above Brinker International, and is preceded by Darden Restaurants.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Darden Restaurants | 71% |
| Landry's | 63% |
| Brinker International | 59% |
| Hard Rock | 59% |
| Bubba Gump Shrimp Co. | 57% |
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Landry's Customer Service
3.3/5
Landry's has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Landry's's Customer Service
Address
Houston, TX
Website
landrysinc.com
Quick Insights into Landry's Customer Service
Landry's's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked Landry's Customer Service the Highest
Ranked Landry's Customer Service the Lowest
Landry's Customer Service Score by Gender
Male customers rated Landry's's Customer Service score 0.3 stars higher than Female customers.
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Male
3.3/5
Female
3/5
Landry's Customer Service Score by Ethnicity
Landry's's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 3.1 | Hispanic or Latino | 3.1 |
African American/Black 2 | African American/Black | 2 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 3 | Other | 3 |
Landry's Customer Service Score by Age
Landry's's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.5 | 18-25 | 2.5 |
26-30 4.7 | 26-30 | 4.7 |
31-35 4.1 | 31-35 | 4.1 |
36-40 4 | 36-40 | 4 |
41-45 2.6 | 41-45 | 2.6 |
51-55 2.9 | 51-55 | 2.9 |
56-60 2.5 | 56-60 | 2.5 |
61-65 3.5 | 61-65 | 3.5 |
66+ 3.6 | 66+ | 3.6 |
Landry's Customer Service Score by Usage
Landry's's Customer Service score was rated the highest by customers who have used Landry's's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Landry's Customer Service Score by Industry
Landry's's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Arts and Entertainment industry customers.
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Landry's Customer Service vs. Competitors
Compared to its competitors, Landry's's Customer Service score is rated right above Bubba Gump Shrimp Co., and is preceded by Darden Restaurants.
| COMPANY | Customer Service Score | |
|---|---|---|
| Brinker International | 3.9/5 |
| Darden Restaurants | 3.7/5 |
| Landry's | 3.3/5 |
| Bubba Gump Shrimp Co. | 3.2/5 |
| Hard Rock | 3/5 |
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Landry's as an Employer
2.4/5
Landry's has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Landry's scored a 10 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of Landry's would recommend the brand to a friend. ENPS measures how likely Landry's employees would recommend working at Landry's to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 25% | Promoters |
|---|---|
| 11% | Passive |
| 64% | Detractors |
