Chili's NPS & Customer Reviews

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Chili's

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Chili's

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About Chili's' Brand

Chili’s is a leading casual dining restaurant brand with a fun and energetic atmosphere where family and friends can gather over a delicious meal. Among its major competitors, Chili's is ranked in 4th place for NPS while Brinker International is 1st, and Main Event is 2nd. Overall, Chili's has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $3.27B

Brand at a Glance

73%

Customer Loyalty

2.1/5

Product Quality

2.2/5

Pricing

2.1/5

Customer Service

Chili's Ranking

^#4 / 4 of its competitors

Chili's NPS

Chili's's Net Promoter Score (NPS) is a -50 with 22% Promoters, 6% Passives, and 72% Detractors. Net Promoter Score tracks whether Chili's's customers would recommend using the product based on a scale of -100 to 100.

Chili's Overall NPS

-50

NPS

22%	Promoters
6%	Passives
72%	Detractors

Chili's NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2025 -52	Jan 2025	-52
Feb 2025 -52	Feb 2025	-52
Mar 2025 -50	Mar 2025	-50
Apr 2025 -52	Apr 2025	-52
May 2025 -50	May 2025	-50
Jun 2025 -50	Jun 2025	-50
Aug 2025 -50	Aug 2025	-50
Sep 2025 -50	Sep 2025	-50
Oct 2025 -50	Oct 2025	-50
Nov 2025 -50	Nov 2025	-50
Dec 2025 -50	Dec 2025	-50
Jan 2026 -49	Jan 2026	-49

How Other Brands Compare

Chili's is ranked #4 for NPS among its competitors. Brinker International and Main Event come in first and second, with Outback Steakhouse coming in at third. Among those competitors, it is the third most valued company.

	Chili's	Outback Steakhouse	Brinker International	Main Event
Global Ranking	#-	#431	#-	#-
NPS	-50	-16	38	22
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	-	-
Valuation Updated every 24 hours for public companies	$3.27B	$2.42B	$3.26B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Chili's NPS by Gender

Female customers rated Chili's's NPS 5 points higher than Male customers.

Male

-68

Chili's's NPS was rated -68 by Male customers on Comparably.

15%

Promoters

Passives

83%

Detractors

Female

-63

Chili's's NPS was rated -63 by Female customers on Comparably.

17%

Promoters

Passives

80%

Detractors

Chili's NPS by Ethnicity

Chili's's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -69	Caucasian	-69
Hispanic or Latino -58	Hispanic or Latino	-58
African American/Black -76	African American/Black	-76
Asian or Pacific Islander -40	Asian or Pacific Islander	-40
Native American -78	Native American	-78
Other -60	Other	-60

Chili's NPS by Age

Chili's's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

41%

16%

43%

26-30

93%

31-35

15%

85%

36-40

12%

88%

41-45

12%

82%

46-50

13%

82%

51-55

15%

85%

56-60

16%

81%

61-65

95%

66+

21%

77%

Chili's NPS by Usage

Chili's's NPS was rated the highest by customers who have used Chili's's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -47	Less than 1 Year	-47
1 to 2 Years -55	1 to 2 Years	-55
2 to 5 Years -64	2 to 5 Years	-64
5 to 10 Years -63	5 to 10 Years	-63
Over 10 Years -67	Over 10 Years	-67

Chili's NPS vs. Competitors

Compared to its competitors, Chili's's NPS is rated right below Outback Steakhouse.

COMPANY		NPS Score
	Brinker International	38
	Main Event	22
	Burner	N/A
	Outback Steakhouse	-16
	Chili's	-50

Chili's Customer Reviews

Out of the 79 Chili's customer reviews 20 were positive and 59 were constructive. Chili's customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Chili's Customer Loyalty

73%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

73% of Chili's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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73%

27%

Chili's Customer Loyalty Score by Gender

Female customers rated Chili's's Customer Loyalty score 12% higher than Male customers.

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Male

68%

Yes

Female

80%

Yes

Chili's Customer Loyalty Score by Ethnicity

Chili's's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

100

out of 100

Native American

out of 100

Other

Chili's Customer Loyalty Score by Age

Chili's's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 78%	18-25	78%
26-30 66%	26-30	66%
31-35 70%	31-35	70%
36-40 53%	36-40	53%
41-45 84%	41-45	84%
46-50 78%	46-50	78%
51-55 77%	51-55	77%
56-60 75%	56-60	75%
61-65 83%	61-65	83%
66+ 66%	66+	66%

Chili's Customer Loyalty Score by Usage

Chili's's Customer Loyalty score was rated the highest by customers who have used Chili's's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	36%
1 to 2 Years	59%
2 to 5 Years	69%
5 to 10 Years	78%
Over 10 Years	78%

Chili's Customer Loyalty Score by Industry

Chili's's Customer Loyalty score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Hospitality industry customers.

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Tech	67%
Accounting	78%
Aerospace and Aviation	72%
Fashion and Beauty	46%
Architecture and Planning	46%
Arts and Entertainment	64%
Automotive and Transportation	92%
Banking and Financial Services	63%
Beverage, Wine and Spirits	60%
Business and Consumer Services	86%
Civic and Social Organization	78%
Construction	66%
Consulting	85%
Consumer Services	81%
Education	80%
Government and Public Policy	82%
Healthcare, Hospitals and Medicine	85%
Hospitality	45%
Insurance	74%
Legal	85%
Logistics and Supply Chain	100%
Marketing, Advertising and Research	78%
Military and Defense	78%
Energy and Manufacturing	55%
Professional Services	66%
Restaurants	70%
Retail	86%
Transportation	70%
Warehousing	70%

Chili's Customer Loyalty vs. Competitors

Compared to its competitors, Chili's's Customer Loyalty score is rated right above Outback Steakhouse, and is preceded by Main Event.

COMPANY		Customer Loyalty Score
	Brinker International	75%
	Main Event	74%
	Chili's	73%
	Outback Steakhouse	69%
	Burner	N/A

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Chili's Product Quality

2.1/5

Chili's has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.

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Chili's Product Information

Chili's’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Warehousing industry rated Chili's's product the highest. Reviewers from the Civic and Social Organization industry rated Chili's the lowest at 2.1.

Website: http://www.chilis.com

Company Size: 10,000+ Employees

Industry

Restaurants

Food and Beverages

Quick Insights into Chili's Product Quality

Chili's's Product Quality score was rated highest by customers from the Warehousing industry, and rated lowest by customers from the Retail industry.

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Ranked Chili's Product Quality the Highest

Warehousing	4.6
18-25	3.1
1 to 2 Years	2.4

Ranked Chili's Product Quality the Lowest

African American/Black	1.6
61-65	1.5
Retail	1.5

Chili's Product Quality Score by Gender

Male customers rated Chili's's Product Quality score 0.1 stars higher than Female customers.

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Male

1.9/5

Female

1.8/5

Chili's Product Quality Score by Ethnicity

Chili's's Product Quality score was rated the highest by Native American customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 1.8	Caucasian	1.8
Hispanic or Latino 2.1	Hispanic or Latino	2.1
African American/Black 1.6	African American/Black	1.6
Asian or Pacific Islander 2.1	Asian or Pacific Islander	2.1
Native American 2.2	Native American	2.2
Other 1.8	Other	1.8

Chili's Product Quality Score by Age

Chili's's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3.1	18-25	3.1
26-30 1.6	26-30	1.6
31-35 1.6	31-35	1.6
36-40 1.6	36-40	1.6
41-45 1.5	41-45	1.5
46-50 1.7	46-50	1.7
51-55 1.8	51-55	1.8
56-60 1.7	56-60	1.7
61-65 1.5	61-65	1.5
66+ 2.1	66+	2.1

Chili's Product Quality Score by Usage

Chili's's Product Quality score was rated the highest by customers who have used Chili's's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2.3
1 to 2 Years	2.4
2 to 5 Years	1.9
5 to 10 Years	2
Over 10 Years	1.7

Chili's Product Quality Score by Industry

Chili's's Product Quality score was rated the highest by Warehousing industry customers, and the lowest by Retail industry customers.

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Tech	2.5
Accounting	1.8
Aerospace and Aviation	2.6
Fashion and Beauty	1.5
Architecture and Planning	1.8
Arts and Entertainment	2.2
Automotive and Transportation	1.5
Banking and Financial Services	1.7
Beverage, Wine and Spirits	2.8
Business and Consumer Services	1.5
Civic and Social Organization	2.1
Construction	1.5
Consulting	2.5
Consumer Services	1.8
Education	2.2
Government and Public Policy	1.9
Healthcare, Hospitals and Medicine	1.5
Hospitality	2
Insurance	1.8
Legal	1.5
Logistics and Supply Chain	1.5
Marketing, Advertising and Research	2.1
Military and Defense	1.6
Energy and Manufacturing	1.5
Professional Services	1.5
Restaurants	1.7
Retail	1.5
Transportation	1.7
Warehousing	4.6

Chili's Product Quality vs. Competitors

Compared to its competitors, Chili's's Product Quality score is rated right above Burner, and is preceded by Outback Steakhouse.

COMPANY		Product Quality Score
	Main Event	3.8/5
	Brinker International	3.7/5
	Outback Steakhouse	2.7/5
	Chili's	2.1/5
	Burner	N/A

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Chili's Pricing

Chili's ROI & Value For Money

2.2/5

Chili's has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.

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Chili's Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Warehousing industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Chili's.

Quick Insights into Chili's ROI

Chili's's ROI score was rated highest by customers from the Warehousing industry, and rated lowest by customers from the Retail industry.

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Ranked Chili's ROI the Highest

Warehousing	3.8
18-25	2.9
Native American	2.7

Ranked Chili's ROI the Lowest

26-30	1.5
African American/Black	1.5
Retail	1.5

Chili's ROI Score by Gender

Male customers rated Chili's's ROI score 0.1 stars higher than Female customers.

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Male

2/5

Female

1.9/5

Chili's ROI Score by Ethnicity

Chili's's ROI score was rated the highest by Native American customers, and the lowest by African American/Black customers.

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Summary	Ethnicity	Score
Caucasian 1.9	Caucasian	1.9
Hispanic or Latino 2.5	Hispanic or Latino	2.5
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 2.5	Asian or Pacific Islander	2.5
Native American 2.7	Native American	2.7
Other 2	Other	2

Chili's ROI Score by Age

Chili's's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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Summary	Age	Score
18-25 2.9	18-25	2.9
26-30 1.5	26-30	1.5
31-35 1.8	31-35	1.8
36-40 1.6	36-40	1.6
41-45 1.6	41-45	1.6
46-50 2	46-50	2
51-55 2	51-55	2
56-60 1.8	56-60	1.8
61-65 1.8	61-65	1.8
66+ 2.3	66+	2.3

Chili's ROI Score by Usage

Chili's's ROI score was rated the highest by customers who have used Chili's's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.8
1 to 2 Years	2.1
2 to 5 Years	2
5 to 10 Years	2.1
Over 10 Years	2

Chili's ROI Score by Industry

Chili's's ROI score was rated the highest by Warehousing industry customers, and the lowest by Retail industry customers.

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Tech	2.6
Accounting	2
Aerospace and Aviation	2.4
Fashion and Beauty	1.5
Architecture and Planning	1.5
Arts and Entertainment	2.3
Automotive and Transportation	1.8
Banking and Financial Services	1.5
Beverage, Wine and Spirits	2.5
Business and Consumer Services	1.8
Civic and Social Organization	2.4
Construction	1.5
Consulting	3
Consumer Services	2.2
Education	2.1
Government and Public Policy	2.1
Healthcare, Hospitals and Medicine	1.5
Hospitality	2
Insurance	1.8
Legal	2.7
Logistics and Supply Chain	1.6
Marketing, Advertising and Research	2.6
Military and Defense	1.7
Energy and Manufacturing	1.5
Professional Services	1.5
Restaurants	1.6
Retail	1.5
Transportation	1.7
Warehousing	3.8

Chili's Pricing vs. Competitors

Compared to its competitors, Chili's's ROI score is rated right above Burner, and is preceded by Outback Steakhouse.

COMPANY		Pricing Score
	Brinker International	3.8/5
	Main Event	3.7/5
	Outback Steakhouse	2.6/5
	Chili's	2.2/5
	Burner	N/A

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Chili's Customer Satisfaction (CSAT)

Chili's Customer Satisfaction (CSAT) Score

29 / 100

Chili's has an overall Customer Satisfaction score of 29 rated by its users and customers.

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Very Satisfied	20%
Satisfied	9%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	10%
Very Dissatisfied	54%

Very Satisfied

20%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

54%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Chili's Customer Satisfaction

Chili's's Customer Satisfaction score was rated highest by customers from the Warehousing industry, and rated lowest by customers from the Logistics and Supply Chain industry.

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Ranked Chili's Customer Satisfaction the Highest

Warehousing	100%
18-25	56%
Asian or Pacific Islander	40%

Ranked Chili's Customer Satisfaction the Lowest

61-65	12%
Native American	11%
Logistics and Supply Chain	0%

Chili's Customer Satisfaction Score by Gender

Female customers rated Chili's's Customer Satisfaction score 2 points higher than Male customers.

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21 / 100

Male

	Very Satisfied	15%
	Satisfied	6%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	8%
	Very Dissatisfied	63%

23 / 100

Female

	Very Satisfied	15%
	Satisfied	8%
	Neither Satisfied nor Dissatisfied	3%
	Dissatisfied	10%
	Very Dissatisfied	64%

Chili's Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Chili's' Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.

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20 / 100

Very Satisfied	15%
Satisfied	5%
Neither Satisfied nor Dissatisfied	6%
Dissatisfied	10%
Very Dissatisfied	64%

Very Satisfied

15%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

64%

CSAT according to Hispanic or Latino

Chili's' Customer Satisfaction (CSAT) score was rated 34% according to Hispanic or Latino users and customers.

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34 / 100

Very Satisfied	21%
Satisfied	13%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	13%
Very Dissatisfied	50%

Very Satisfied

21%

Satisfied

13%

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

50%

CSAT according to African American/Black

Chili's' Customer Satisfaction (CSAT) score was rated 21% according to African American/Black users and customers.

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21 / 100

Very Satisfied	15%
Satisfied	6%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	10%
Very Dissatisfied	65%

Very Satisfied

15%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

65%

CSAT according to Asian or Pacific Islander

Chili's' Customer Satisfaction (CSAT) score was rated 40% according to Asian or Pacific Islander users and customers.

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40 / 100

Very Satisfied	30%
Satisfied	10%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

30%

Satisfied

10%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

50%

CSAT according to Native American

Chili's' Customer Satisfaction (CSAT) score was rated 11% according to Native American users and customers.

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11 / 100

Very Satisfied	11%
Satisfied	0%
Neither Satisfied nor Dissatisfied	22%
Dissatisfied	11%
Very Dissatisfied	56%

Very Satisfied

11%

Satisfied

Neither Satisfied nor Dissatisfied

22%

Dissatisfied

11%

Very Dissatisfied

56%

CSAT according to Other

Chili's' Customer Satisfaction (CSAT) score was rated 26% according to Other users and customers.

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26 / 100

Very Satisfied	8%
Satisfied	18%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	3%
Very Dissatisfied	70%

Very Satisfied

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

70%

Chili's Customer Satisfaction Score by Age

Chili's's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

56%

26-30

18%

31-35

27%

36-40

21%

41-45

12%

46-50

18%

51-55

21%

56-60

22%

61-65

12%

66+

23%

Chili's Customer Satisfaction Score by Usage

Chili's's Customer Satisfaction score was rated the highest by customers who have used Chili's's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	35
1 to 2 Years	24
2 to 5 Years	29
5 to 10 Years	17
Over 10 Years	21

Chili's Customer Satisfaction Score by Industry

Chili's's Customer Satisfaction score was rated the highest by Warehousing industry customers, and the lowest by Logistics and Supply Chain industry customers.

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			"stars": 0,
			"csatScore": 40,
			"text": "Chili's's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Automotive and Transportation",
			"groupId": 500,
			"score": 10,
			"stars": 0,
			"csatScore": 10,
			"text": "Chili's's Customer Satisfaction score is  rated by Automotive and Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 10
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 18,
			"stars": 0,
			"csatScore": 18,
			"text": "Chili's's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 18
		},
		{
			"label": "Beverage, Wine and Spirits",
			"groupId": 502,
			"score": 44,
			"stars": 0,
			"csatScore": 44,
			"text": "Chili's's Customer Satisfaction score is  rated by Beverage, Wine and Spirits customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 44
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Chili's's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 12,
			"stars": 0,
			"csatScore": 12,
			"text": "Chili's's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 12
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 40,
			"stars": 0,
			"csatScore": 40,
			"text": "Chili's's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 40
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 18,
			"stars": 0,
			"csatScore": 18,
			"text": "Chili's's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 18
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Chili's's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Chili's's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 14,
			"stars": 0,
			"csatScore": 14,
			"text": "Chili's's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 14
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 30,
			"stars": 0,
			"csatScore": 30,
			"text": "Chili's's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 30
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 16,
			"stars": 0,
			"csatScore": 16,
			"text": "Chili's's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 16
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Chili's's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Logistics and Supply Chain",
			"groupId": 531,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Chili's's Customer Satisfaction score is  rated by Logistics and Supply Chain customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Marketing, Advertising and Research",
			"groupId": 535,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Chili's's Customer Satisfaction score is  rated by Marketing, Advertising and Research customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Energy and Manufacturing",
			"groupId": 541,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Chili's's Customer Satisfaction score is  rated by Energy and Manufacturing customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 13,
			"stars": 0,
			"csatScore": 13,
			"text": "Chili's's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 13
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 18,
			"stars": 0,
			"csatScore": 18,
			"text": "Chili's's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 18
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 9,
			"stars": 0,
			"csatScore": 9,
			"text": "Chili's's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 9
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 12,
			"stars": 0,
			"csatScore": 12,
			"text": "Chili's's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 12
		},
		{
			"label": "Warehousing",
			"groupId": 570,
			"score": 100,
			"stars": 0,
			"csatScore": 100,
			"text": "Chili's's Customer Satisfaction score is  rated by Warehousing customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	28
Accounting	21
Aerospace and Aviation	36
Fashion and Beauty	20
Architecture and Planning	25
Arts and Entertainment	40
Automotive and Transportation	10
Banking and Financial Services	18
Beverage, Wine and Spirits	44
Business and Consumer Services	14
Construction	12
Consulting	40
Consumer Services	18
Education	20
Government and Public Policy	25
Healthcare, Hospitals and Medicine	14
Hospitality	30
Insurance	16
Legal	17
Logistics and Supply Chain	0
Marketing, Advertising and Research	33
Energy and Manufacturing	0
Professional Services	13
Restaurants	18
Retail	9
Transportation	12
Warehousing	100

Chili's Customer Satisfaction vs. Competitors

Compared to its competitors, Chili's's Customer Satisfaction score is rated right above Burner, and is preceded by Outback Steakhouse.

COMPANY		Customer Satisfaction (CSAT) Score
	Main Event	69%
	Brinker International	59%
	Outback Steakhouse	45%
	Chili's	29%
	Burner	0%

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Chili's Customer Service

2.1/5

Chili's has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.

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About Chili's's Customer Service

Address

6820 LBJ Freeway, Dallas, TX 75240

Website

http://www.chilis.com

Phone Number

972-980-9917

Chili's's Social Links

Quick Insights into Chili's Customer Service

Chili's's Customer Service score was rated highest by customers from the Warehousing industry, and rated lowest by customers from the Retail industry.

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Ranked Chili's Customer Service the Highest

Warehousing	3.5
18-25	3
Asian or Pacific Islander	2.7

Ranked Chili's Customer Service the Lowest

61-65	1.5
African American/Black	1.5
Retail	1.5

Chili's Customer Service Score by Gender

Male customers rated Chili's's Customer Service score 0.2 stars higher than Female customers.

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Male

1.9/5

Female

1.7/5

Chili's Customer Service Score by Ethnicity

Chili's's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.7	Caucasian	1.7
Hispanic or Latino 2.1	Hispanic or Latino	2.1
African American/Black 1.5	African American/Black	1.5
Asian or Pacific Islander 2.7	Asian or Pacific Islander	2.7
Native American 2.6	Native American	2.6
Other 1.8	Other	1.8

Chili's Customer Service Score by Age

Chili's's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 3	18-25	3
26-30 1.5	26-30	1.5
31-35 1.7	31-35	1.7
36-40 1.5	36-40	1.5
41-45 1.7	41-45	1.7
46-50 1.5	46-50	1.5
51-55 1.8	51-55	1.8
56-60 1.6	56-60	1.6
61-65 1.5	61-65	1.5
66+ 2.1	66+	2.1

Chili's Customer Service Score by Usage

Chili's's Customer Service score was rated the highest by customers who have used Chili's's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	2
1 to 2 Years	2.5
2 to 5 Years	1.8
5 to 10 Years	1.9
Over 10 Years	1.7

Chili's Customer Service Score by Industry

Chili's's Customer Service score was rated the highest by Warehousing industry customers, and the lowest by Retail industry customers.

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Tech	2.2
Accounting	1.9
Aerospace and Aviation	2.9
Fashion and Beauty	1.5
Architecture and Planning	1.6
Arts and Entertainment	2.3
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Beverage, Wine and Spirits	2.1
Business and Consumer Services	1.5
Civic and Social Organization	1.6
Construction	1.5
Consulting	2.1
Consumer Services	1.8
Education	1.9
Government and Public Policy	2
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.7
Insurance	1.8
Legal	1.5
Logistics and Supply Chain	1.5
Marketing, Advertising and Research	2.4
Military and Defense	2.7
Energy and Manufacturing	1.5
Professional Services	1.5
Restaurants	2.1
Retail	1.5
Transportation	1.8
Warehousing	3.5

Chili's Customer Service vs. Competitors

Compared to its competitors, Chili's's Customer Service score is rated right above Burner, and is preceded by Outback Steakhouse.

COMPANY		Customer Service Score
	Brinker International	3.9/5
	Main Event	3.7/5
	Outback Steakhouse	2.7/5
	Chili's	2.1/5
	Burner	N/A

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Chili's as an Employer

2.6/5

Chili's has a 2.6/5 stars for its overall company culture rated by their employees

bottom

10%

CEO of Chili's

Wyman Roberts

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Chili's scored a -50 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Chili's would recommend the brand to a friend. ENPS measures how likely Chili's employees would recommend working at Chili's to a friend.

Net Promoter Score

-50

NPS Score

22%	Promoters
6%	Passive
72%	Detractors

Employee Net Promoter Score

-40

eNPS Score

23%	Promoters
14%	Passive
63%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail

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