22
NPS
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Main Event
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About Main Event's Brand
Founded in 1998, Dallas-based Main Event Entertainment is rapidly growing, currently with 52 centers across the United States and new centers in the pipeline for continued expansion in the East, Midwest, and Southern regions. Serving more than 20 million guests annually, Main Event is the perfect place for families, young adults, and groups of all ages to have active FUN together. In June of 2022, Main Event became a part of the Dave and Buster’s family of brands. For more information, visit DaveandBusters.com Among its major competitors, Main Event is ranked in 3rd place for NPS while TopGolf is 1st, and Dave & Buster's is 2nd.
Brand at a Glance
74%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Main Event Ranking
- #3 / 4 of its competitors
Main Event NPS
Main Event's Net Promoter Score (NPS) is a 22 with 54% Promoters, 14% Passives, and 32% Detractors. Net Promoter Score tracks whether Main Event's customers would recommend using the product based on a scale of -100 to 100.
Main Event Overall NPS
| 54% | Promoters |
|---|---|
| 14% | Passives |
| 32% | Detractors |
Main Event NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 38 | Jun 2023 | 38 |
Jul 2023 34 | Jul 2023 | 34 |
Aug 2023 31 | Aug 2023 | 31 |
Oct 2023 27 | Oct 2023 | 27 |
Feb 2024 27 | Feb 2024 | 27 |
Mar 2024 26 | Mar 2024 | 26 |
May 2024 24 | May 2024 | 24 |
Jun 2024 24 | Jun 2024 | 24 |
Nov 2024 19 | Nov 2024 | 19 |
Jan 2025 21 | Jan 2025 | 21 |
Feb 2025 20 | Feb 2025 | 20 |
Aug 2025 22 | Aug 2025 | 22 |
How Other Brands Compare
Main Event is ranked third for NPS among its competitors. TopGolf and Dave & Buster's come in first and second, with Pinstripes coming in at #4.
Main Event |  Dave & Buster's |  TopGolf |  Pinstripes | |
| Global Ranking | #- | #484 | #680 | #- |
| NPS | 22 | 30 | 46 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $1.66B | $2.56B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Main Event NPS by Gender
Male customers rated Main Event's NPS 21 points higher than Female customers.
Male
-13
Main Event's NPS was rated -13 by Male customers on Comparably.
37%
Promoters
13%
Passives
50%
Detractors
Female
-34
Main Event's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Main Event NPS by Ethnicity
Main Event's NPS was rated -14 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -14 | Caucasian | -14 |
Main Event NPS by Age
Main Event's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Main Event NPS by Usage
Main Event's NPS was rated the highest by customers who have used Main Event's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Main Event NPS vs. Competitors
Compared to its competitors, Main Event's NPS is rated right below Dave & Buster's.
| COMPANY | NPS Score | |
|---|---|---|
| TopGolf | 46 |
| Dave & Buster's | 30 |
| Main Event | 22 |
Main Event Customer Reviews
Out of the 5 Main Event customer reviews 2 were positive and 3 were constructive. Main Event customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Main Event Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Main Event users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Main Event Customer Loyalty Score by Gender
Male customers rated Main Event's Customer Loyalty score 26% higher than Female customers.
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Male
66%
Yes
Female
40%
Yes
Main Event Customer Loyalty Score by Ethnicity
Main Event's Customer Loyalty score was rated 61% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Main Event.
61
out of 100
Caucasian
Main Event Customer Loyalty Score by Age
Main Event's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
36-40 70% | 36-40 | 70% |
Main Event Customer Loyalty Score by Usage
Main Event's Customer Loyalty score was rated the highest by customers who have used Main Event's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Main Event Customer Loyalty Score by Industry
Main Event's Customer Loyalty score was rated 70% by both Hospitality and Tech industry customers.
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Main Event Customer Loyalty vs. Competitors
Compared to its competitors, Main Event's Customer Loyalty score is rated right below Dave & Buster's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TopGolf | 81% |
| Dave & Buster's | 77% |
| Main Event | 74% |
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Main Event Product Quality
3.8/5
Main Event has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Main Event Product Information
Main Event’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Main Event's product the highest. Reviewers from the Hospitality industry rated Main Event the lowest at 3.
- Website
- https://www.mainevent.com
- Company Size
- 5,001-10,000 Employees
Industry
Hospitality
Quick Insights into Main Event Product Quality
Main Event's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers who have used Main Event's products/services for Less than 1 Year.
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Ranked Main Event Product Quality the Highest
Ranked Main Event Product Quality the Lowest
Main Event Product Quality Score by Gender
Male customers rated Main Event's Product Quality score 0.5 stars higher than Female customers.
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Male
3.5/5
Female
3/5
Main Event Product Quality Score by Ethnicity
Main Event's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Main Event Product Quality Score by Age
Main Event's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
36-40 4.1 | 36-40 | 4.1 |
Main Event Product Quality Score by Usage
Main Event's Product Quality score was rated the highest by customers who have used Main Event's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Main Event Product Quality Score by Industry
Main Event's Product Quality score was rated the highest by Tech industry customers, and the lowest by Hospitality industry customers.
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Main Event Product Quality vs. Competitors
Compared to its competitors, Main Event's Product Quality score is rated right below Dave & Buster's.
| COMPANY | Product Quality Score | |
|---|---|---|
| TopGolf | 4.1/5 |
| Dave & Buster's | 3.9/5 |
| Main Event | 3.8/5 |
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Main Event Pricing
Main Event ROI & Value For Money
3.7/5
Main Event has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Main Event Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Hospitality industry think that they had the lowest ROI from Main Event.
Quick Insights into Main Event ROI
Main Event's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers from the Hospitality industry.
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Ranked Main Event ROI the Highest
Ranked Main Event ROI the Lowest
Main Event ROI Score by Gender
Main Event's ROI score was rated 2.8 by both Female and Male customers on Comparably.
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Male
2.8/5
Female
2.8/5
Main Event ROI Score by Ethnicity
Main Event's ROI score was rated 3 stars by Caucasian customers on Comparably.
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0
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3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Main Event ROI Score by Age
Main Event's ROI score was rated 3.5 stars by customers ages 18-25 and customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
36-40 3.5 | 36-40 | 3.5 |
Main Event ROI Score by Usage
Main Event's ROI score was rated the highest by customers who have used Main Event's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Main Event ROI Score by Industry
Main Event's ROI score was rated the highest by Tech industry customers, and the lowest by Hospitality industry customers.
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Main Event Pricing vs. Competitors
Compared to its competitors, Main Event's ROI score is rated right above Dave & Buster's, and is preceded by TopGolf.
| COMPANY | Pricing Score | |
|---|---|---|
| TopGolf | 3.7/5 |
| Main Event | 3.7/5 |
| Dave & Buster's | 3.6/5 |
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Main Event Customer Satisfaction (CSAT)
Main Event Customer Satisfaction (CSAT) Score
69 / 100
Main Event has an overall Customer Satisfaction score of 69 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
29%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
10%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Main Event Customer Satisfaction
Main Event's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Hospitality industry.
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Ranked Main Event Customer Satisfaction the Highest
Ranked Main Event Customer Satisfaction the Lowest
Main Event Customer Satisfaction Score by Gender
Male customers rated Main Event's Customer Satisfaction score 15 points higher than Female customers.
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49 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 38% | |
Dissatisfied | 13% | |
Very Dissatisfied | 0% |
34 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
Main Event Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Main Event's Customer Satisfaction (CSAT) score was rated 43% according to Caucasian users and customers.
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43 / 100
Very Satisfied
43%
Satisfied
0%
Neither Satisfied nor Dissatisfied
43%
Dissatisfied
14%
Very Dissatisfied
0%
Main Event Customer Satisfaction Score by Age
Main Event's Customer Satisfaction score was rated 67 points by customers ages 18-25 and customers ages 36-40 on Comparably.
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0
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 67% | |||||||||||||||
| 36-40 | 67% |
Main Event Customer Satisfaction Score by Usage
Main Event's Customer Satisfaction score was rated the highest by customers who have used Main Event's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Main Event Customer Satisfaction Score by Industry
Main Event's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Hospitality industry customers.
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"title": "Main Event Customer Satisfaction Score by Industry",
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"label": "Tech",
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"stars": 0,
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"scoreClassName": "max",
"scoreLabel": 67
},
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"label": "Hospitality",
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}Main Event Customer Satisfaction vs. Competitors
Compared to its competitors, Main Event's Customer Satisfaction score is rated right above TopGolf, and is preceded by Dave & Buster's.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Dave & Buster's | 75% |
| Main Event | 69% |
| TopGolf | 65% |
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Main Event Customer Service
3.7/5
Main Event has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Main Event's Customer Service
Address
5445 Legacy Drive Suite 400, 75024 United States Minor Outly
Website
https://www.mainevent.com
Main Event's Social Links
Quick Insights into Main Event Customer Service
Main Event's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Main Event's products/services for Less than 1 Year.
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Ranked Main Event Customer Service the Highest
Ranked Main Event Customer Service the Lowest
Main Event Customer Service Score by Gender
Male customers rated Main Event's Customer Service score 0.6 stars higher than Female customers.
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Male
3.4/5
Female
2.8/5
Main Event Customer Service Score by Ethnicity
Main Event's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
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0
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40
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Main Event Customer Service Score by Age
Main Event's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.6 | 18-25 | 3.6 |
36-40 4 | 36-40 | 4 |
Main Event Customer Service Score by Usage
Main Event's Customer Service score was rated the highest by customers who have used Main Event's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Main Event Customer Service Score by Industry
Main Event's Customer Service score was rated the highest by Tech industry customers, and the lowest by Hospitality industry customers.
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Main Event Customer Service vs. Competitors
Compared to its competitors, Main Event's Customer Service score is rated right below Dave & Buster's.
| COMPANY | Customer Service Score | |
|---|---|---|
| TopGolf | 4.1/5 |
| Dave & Buster's | 4/5 |
| Main Event | 3.7/5 |
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Main Event as an Employer
3.9/5
Main Event has a 3.9/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Main Event scored a 22 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Main Event would recommend the brand to a friend. ENPS measures how likely Main Event employees would recommend working at Main Event to a friend.
Net Promoter Score
22
NPS Score
| 54% | Promoters |
|---|---|
| 14% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 43% | Promoters |
|---|---|
| 21% | Passive |
| 36% | Detractors |
