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Dave & Buster's is

Ranked

#82

Retail Brands

Brand Page

Dave & Buster's

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Dave & Buster's

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Dave & Buster's is ranked #82 in Retail Brands

About Dave & Buster's' Brand

Dave & Buster's’s brand is ranked #484 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Dave & Buster's. When compared to other organizations within the Retail industry, Dave & Buster's is ranked #82. Among its major competitors, Dave & Buster's is ranked in 1st place for NPS while Main Event is 2nd.Their current market cap is $1.66B

Brand at a Glance

77%

Customer Loyalty

3.9/5

Product Quality

3.6/5

Pricing

4/5

Customer Service

Dave & Buster's CMO

John P. Gleason

Mr. John P. Gleason, also known as Sean, has been the Chief Marketing Officer and Senior Vice President of Dave & Buster's Entertainment, Inc. since August 2009. Mr. Gleason has been Chief Marketing Officer and Senior Vice President of Dave & Buster's Inc. since August 2009. From June 2005 to October 2008, Mr. Gleason served as the Senior Vice President of Marketing Communications at Cadbury Schweppes where he led initiatives for brands such as Dr. Pepper, 7UP and Snapple. From May 1995 to May 2005, he served in various capacities and as Vice President, Advertising/Media/Brand Identity) of Pizza Hut, the largest restaurant chain in the world specializing in the sale of ready-to-eat pizza products.

Dave & Buster's Ranking

^#82 in Retail
^#1 / 2 of its competitors

Dave & Buster's NPS

Dave & Buster's's Net Promoter Score (NPS) is a 30 with 57% Promoters, 16% Passives, and 27% Detractors. Net Promoter Score tracks whether Dave & Buster's's customers would recommend using the product based on a scale of -100 to 100.

Dave & Buster's Overall NPS

NPS

57%	Promoters
16%	Passives
27%	Detractors

Dave & Buster's NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2024 33	Nov 2024	33
Dec 2024 35	Dec 2024	35
Jan 2025 35	Jan 2025	35
Feb 2025 34	Feb 2025	34
Mar 2025 34	Mar 2025	34
Apr 2025 36	Apr 2025	36
Jun 2025 34	Jun 2025	34
Jul 2025 31	Jul 2025	31
Sep 2025 31	Sep 2025	31
Oct 2025 31	Oct 2025	31
Nov 2025 31	Nov 2025	31
Jan 2026 29	Jan 2026	29

How Other Brands Compare

Dave & Buster's is ranked first for NPS among its competitors. Main Event comes in second. Among those competitors, it is the most valued company.

	Dave & Buster's	Main Event
Global Ranking	#484	#-
NPS	30	22
Valuation Updated every 24 hours for public companies	$1.66B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Dave & Buster's NPS by Gender

Male customers rated Dave & Buster's's NPS 8 points higher than Female customers.

Male

Dave & Buster's's NPS was rated 40 by Male customers on Comparably.

65%

Promoters

10%

Passives

25%

Detractors

Female

Dave & Buster's's NPS was rated 32 by Female customers on Comparably.

61%

Promoters

10%

Passives

29%

Detractors

Dave & Buster's NPS by Ethnicity

Dave & Buster's's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 50	Caucasian	50
Hispanic or Latino 72	Hispanic or Latino	72
African American/Black 46	African American/Black	46
Asian or Pacific Islander 0	Asian or Pacific Islander	0
Other -13	Other	-13

Dave & Buster's NPS by Age

Dave & Buster's's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

18-25

58%

33%

26-30

78%

22%

31-35

60%

40%

41-45

40%

10%

50%

46-50

100%

51-55

67%

33%

Dave & Buster's NPS by Usage

Dave & Buster's's NPS was rated the highest by customers who have used Dave & Buster's's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
2 to 5 Years 26	2 to 5 Years	26
5 to 10 Years 60	5 to 10 Years	60
Over 10 Years 100	Over 10 Years	100

Dave & Buster's NPS vs. Competitors

Compared to its competitors, Dave & Buster's's NPS is rated right above Main Event.

COMPANY		NPS Score
	Dave & Buster's	30
	Main Event	22

Dave & Buster's NPS vs Companies in Retail

In the Retail industry, Dave & Buster's's NPS is rated right above Chipotle, and is preceded by Target.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Target	36
	Dave & Buster's	30
	Chipotle	16

Dave & Buster's Customer Reviews

Out of the 9 Dave & Buster's customer reviews 5 were positive and 4 were constructive. Dave & Buster's customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Dave & Buster's Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Dave & Buster's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

77%

23%

Dave & Buster's Customer Loyalty Score by Gender

Female customers rated Dave & Buster's's Customer Loyalty score 15% higher than Male customers.

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Male

64%

Yes

Female

79%

Yes

Dave & Buster's Customer Loyalty Score by Ethnicity

Dave & Buster's's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Dave & Buster's.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Dave & Buster's Customer Loyalty Score by Age

Dave & Buster's's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Dave & Buster's.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
26-30 80%	26-30	80%
31-35 82%	31-35	82%
41-45 64%	41-45	64%
46-50 100%	46-50	100%
51-55 70%	51-55	70%

Dave & Buster's Customer Loyalty Score by Usage

Dave & Buster's's Customer Loyalty score was rated the highest by customers who have used Dave & Buster's's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	78%
2 to 5 Years	67%
5 to 10 Years	91%
Over 10 Years	89%

Dave & Buster's Customer Loyalty Score by Industry

Dave & Buster's's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech	70%
Accounting	100%
Arts and Entertainment	78%
Banking and Financial Services	70%
Beverage, Wine and Spirits	78%
Consumer Services	100%
Retail	100%

Dave & Buster's Customer Loyalty vs. Competitors

Compared to its competitors, Dave & Buster's's Customer Loyalty score is rated right above Main Event.

COMPANY		Customer Loyalty Score
	Dave & Buster's	77%
	Main Event	74%

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Customer Loyalty for Other Retail Brands

In the Retail industry, Dave & Buster's's Customer Loyalty score is rated right above Chipotle, and is preceded by Target.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Target	82%
	Dave & Buster's	77%
	Chipotle	76%

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Dave & Buster's Product Quality

3.9/5

Dave & Buster's has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Dave & Buster's Product Information

Dave & Buster's’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Dave & Buster's's product the highest. Reviewers from the Banking and Financial Services industry rated Dave & Buster's the lowest at 3.

Website: http://ir.daveandbusters.com

Company Size: 10,000+ Employees

Quick Insights into Dave & Buster's Product Quality

Dave & Buster's's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 41-45.

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Ranked Dave & Buster's Product Quality the Highest

Accounting	5
Over 10 Years	4.9
46-50	4.6

Ranked Dave & Buster's Product Quality the Lowest

Asian or Pacific Islander	3.2
Banking and Financial Services	3
41-45	2.7

Dave & Buster's Product Quality Score by Gender

Male customers rated Dave & Buster's's Product Quality score 0.2 stars higher than Female customers.

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Male

4.1/5

Female

3.9/5

Dave & Buster's Product Quality Score by Ethnicity

Dave & Buster's's Product Quality score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3.9	Caucasian	3.9
Hispanic or Latino 4.2	Hispanic or Latino	4.2
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 3.2	Asian or Pacific Islander	3.2
Other 3.8	Other	3.8

Dave & Buster's Product Quality Score by Age

Dave & Buster's's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 4.5	26-30	4.5
31-35 3.8	31-35	3.8
41-45 2.7	41-45	2.7
46-50 4.6	46-50	4.6
51-55 4.6	51-55	4.6

Dave & Buster's Product Quality Score by Usage

Dave & Buster's's Product Quality score was rated the highest by customers who have used Dave & Buster's's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.9
2 to 5 Years	3.7
5 to 10 Years	4.3
Over 10 Years	4.9

Dave & Buster's Product Quality Score by Industry

Dave & Buster's's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	3.5
Accounting	5
Arts and Entertainment	4.1
Banking and Financial Services	3
Beverage, Wine and Spirits	3.5
Consumer Services	3.6
Retail	4.8

Dave & Buster's Product Quality vs. Competitors

Compared to its competitors, Dave & Buster's's Product Quality score is rated right above Main Event.

COMPANY		Product Quality Score
	Dave & Buster's	3.9/5
	Main Event	3.8/5

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Product Quality for Other Retail Brands

In the Retail industry, Dave & Buster's's Product Quality score is rated right above Chipotle, and is preceded by Target.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Dave & Buster's	3.9/5
	Chipotle	3.8/5

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Dave & Buster's Pricing

Dave & Buster's ROI & Value For Money

3.6/5

Dave & Buster's has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Dave & Buster's Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Dave & Buster's.

Quick Insights into Dave & Buster's ROI

Dave & Buster's's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Banking and Financial Services industry.

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Ranked Dave & Buster's ROI the Highest

Accounting	4.8
Over 10 Years	4.7
46-50	4.5

Ranked Dave & Buster's ROI the Lowest

Asian or Pacific Islander	3
41-45	2.7
Banking and Financial Services	2.6

Dave & Buster's ROI Score by Gender

Female customers rated Dave & Buster's's ROI score 0.1 stars higher than Male customers.

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Male

3.8/5

Female

3.9/5

Dave & Buster's ROI Score by Ethnicity

Dave & Buster's's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3.7	Caucasian	3.7
Hispanic or Latino 3.9	Hispanic or Latino	3.9
African American/Black 4.1	African American/Black	4.1
Asian or Pacific Islander 3	Asian or Pacific Islander	3
Other 3.8	Other	3.8

Dave & Buster's ROI Score by Age

Dave & Buster's's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 4.4	26-30	4.4
31-35 3.8	31-35	3.8
41-45 2.7	41-45	2.7
46-50 4.5	46-50	4.5
51-55 4.5	51-55	4.5

Dave & Buster's ROI Score by Usage

Dave & Buster's's ROI score was rated the highest by customers who have used Dave & Buster's's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	3.5
2 to 5 Years	3.6
5 to 10 Years	4.2
Over 10 Years	4.7

Dave & Buster's ROI Score by Industry

Dave & Buster's's ROI score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	3.4
Accounting	4.8
Arts and Entertainment	4.4
Banking and Financial Services	2.6
Beverage, Wine and Spirits	3.5
Consumer Services	3.6
Retail	4.3

Dave & Buster's Pricing vs. Competitors

Compared to its competitors, Dave & Buster's's ROI score is rated right below Main Event.

COMPANY		Pricing Score
	Main Event	3.7/5
	Dave & Buster's	3.6/5

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ROI for Other Retail Brands

In the Retail industry, Dave & Buster's's ROI score is rated right above Chipotle, and is preceded by Bath & Body Works.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.9/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Dave & Buster's	3.6/5
	Chipotle	3.5/5

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Dave & Buster's Customer Satisfaction (CSAT)

Dave & Buster's Customer Satisfaction (CSAT) Score

75 / 100

Dave & Buster's has an overall Customer Satisfaction score of 75 rated by its users and customers.

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Very Satisfied	45%
Satisfied	30%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	2%
Very Dissatisfied	13%

Very Satisfied

45%

Satisfied

30%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

13%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Dave & Buster's Customer Satisfaction

Dave & Buster's's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Banking and Financial Services industry.

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Ranked Dave & Buster's Customer Satisfaction the Highest

26-30	100%
Arts and Entertainment	100%
Less than 1 Year	100%

Ranked Dave & Buster's Customer Satisfaction the Lowest

Asian or Pacific Islander	60%
41-45	50%
Banking and Financial Services	34%

Dave & Buster's Customer Satisfaction Score by Gender

Female customers rated Dave & Buster's's Customer Satisfaction score 2 points higher than Male customers.

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82 / 100

Male

	Very Satisfied	44%
	Satisfied	38%
	Neither Satisfied nor Dissatisfied	12%
	Dissatisfied	0%
	Very Dissatisfied	6%

84 / 100

Female

	Very Satisfied	63%
	Satisfied	21%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	16%

Dave & Buster's Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Dave & Buster's' Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.

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80 / 100

Very Satisfied	50%
Satisfied	30%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	0%
Very Dissatisfied	10%

Very Satisfied

50%

Satisfied

30%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

10%

CSAT according to Hispanic or Latino

Dave & Buster's' Customer Satisfaction (CSAT) score was rated 83% according to Hispanic or Latino users and customers.

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83 / 100

Very Satisfied	67%
Satisfied	16%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

67%

Satisfied

16%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

17%

CSAT according to African American/Black

Dave & Buster's' Customer Satisfaction (CSAT) score was rated 91% according to African American/Black users and customers.

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91 / 100

Very Satisfied	55%
Satisfied	36%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	9%

Very Satisfied

55%

Satisfied

36%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Dave & Buster's' Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.

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60 / 100

Very Satisfied	40%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	20%
Very Dissatisfied	20%

Very Satisfied

40%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

20%

Very Dissatisfied

20%

CSAT according to Other

Dave & Buster's' Customer Satisfaction (CSAT) score was rated 72% according to Other users and customers.

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72 / 100

Very Satisfied	43%
Satisfied	29%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

43%

Satisfied

29%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

14%

Dave & Buster's Customer Satisfaction Score by Age

Dave & Buster's's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

18-25

80%

26-30

100%

31-35

75%

41-45

50%

46-50

100%

Dave & Buster's Customer Satisfaction Score by Usage

Dave & Buster's's Customer Satisfaction score was rated the highest by customers who have used Dave & Buster's's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	100
2 to 5 Years	72
5 to 10 Years	84
Over 10 Years	100

Dave & Buster's Customer Satisfaction Score by Industry

Dave & Buster's's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Banking and Financial Services industry customers.

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{
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Tech	50
Arts and Entertainment	100
Banking and Financial Services	34
Beverage, Wine and Spirits	67
Consumer Services	67
Retail	100

Dave & Buster's Customer Satisfaction vs. Competitors

Compared to its competitors, Dave & Buster's's Customer Satisfaction score is rated right above Main Event.

COMPANY		Customer Satisfaction (CSAT) Score
	Dave & Buster's	75%
	Main Event	69%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Dave & Buster's's Customer Satisfaction score is rated right above Chipotle, and is preceded by Trader Joe's.

COMPANY		Customer Satisfaction (CSAT) Score
	REI	85%
	Costco	84%
	Amazon	84%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	Dave & Buster's	75%
	Chipotle	62%

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Dave & Buster's Customer Service

4/5

Dave & Buster's has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.

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About Dave & Buster's's Customer Service

Address

Dallas, TX

Website

http://ir.daveandbusters.com

Quick Insights into Dave & Buster's Customer Service

Dave & Buster's's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Banking and Financial Services industry.

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Ranked Dave & Buster's Customer Service the Highest

Accounting	4.8
Over 10 Years	4.8
26-30	4.6

Ranked Dave & Buster's Customer Service the Lowest

Asian or Pacific Islander	3.7
41-45	3
Banking and Financial Services	2.8

Dave & Buster's Customer Service Score by Gender

Dave & Buster's's Customer Service score was rated 4.1 by both Female and Male customers on Comparably.

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Male

4.1/5

Female

4.1/5

Dave & Buster's Customer Service Score by Ethnicity

Dave & Buster's's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.9	Caucasian	3.9
Hispanic or Latino 4	Hispanic or Latino	4
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 3.7	Asian or Pacific Islander	3.7
Other 4.1	Other	4.1

Dave & Buster's Customer Service Score by Age

Dave & Buster's's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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100

Summary	Age	Customer Service Score
18-25 4.1	18-25	4.1
26-30 4.6	26-30	4.6
31-35 4.1	31-35	4.1
41-45 3	41-45	3
46-50 4.5	46-50	4.5
51-55 4.6	51-55	4.6

Dave & Buster's Customer Service Score by Usage

Dave & Buster's's Customer Service score was rated the highest by customers who have used Dave & Buster's's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.4
2 to 5 Years	3.8
5 to 10 Years	4.2
Over 10 Years	4.8

Dave & Buster's Customer Service Score by Industry

Dave & Buster's's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Banking and Financial Services industry customers.

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Tech	3.6
Accounting	4.8
Arts and Entertainment	4.6
Banking and Financial Services	2.8
Beverage, Wine and Spirits	4
Consumer Services	3.6
Retail	4.5

Dave & Buster's Customer Service vs. Competitors

Compared to its competitors, Dave & Buster's's Customer Service score is rated right above Main Event.

COMPANY		Customer Service Score
	Dave & Buster's	4/5
	Main Event	3.7/5

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Customer Service for Other Retail Brands

In the Retail industry, Dave & Buster's's Customer Service score is rated right above Target, and is preceded by American Eagle Outfitters.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Dave & Buster's	4/5
	Target	4/5
	Bath & Body Works	4/5
	Chipotle	3.6/5

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Dave & Buster's as an Employer

2.6/5

Dave & Buster's has a 2.6/5 stars for its overall company culture rated by their employees

bottom

25%

CEO of Dave & Buster's

Stephen King

In the Bottom 25% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Dave & Buster's scored a 30 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Dave & Buster's would recommend the brand to a friend. ENPS measures how likely Dave & Buster's employees would recommend working at Dave & Buster's to a friend.

Net Promoter Score

NPS Score

57%	Promoters
16%	Passive
27%	Detractors

Employee Net Promoter Score

-30

eNPS Score

28%	Promoters
14%	Passive
58%	Detractors

Global Ranking Snapshot

Dave & Buster's is ranked #484 in the Global Top 100 Brands. It ranks just behind United Rentals and just ahead of Applied Materials.

RANK			INDUSTRY
482	Holiday Inn	Keith Barr	Travel and Hospitality
483	United Rentals	Michael Kneeland	Business and Consumer Services
484	Dave & Buster's	Stephen King	Retail
485	Applied Materials	Gary Dickerson	Energy and Manufacturing
486	Fox		Media and Entertainment
487	GNC	Josh Burris	Retail
488	Ryder System	Robert Sanchez	Automotive and Transportation

Retail Ranking Snapshot

Dave & Buster's is ranked #82 in the Retail Industry. It ranks just behind West Marine and just ahead of GNC.

RANK		Location
80	Topshop	London, AR
81	West Marine	Watsonville, CA
82	Dave & Buster's	Dallas, TX
83	GNC	Pittsburgh, PA
84	Barnes & Noble	New York City, NY
85	TaylorMade Golf	Carlsbad, CA
86	W.W. Grainger	Lake Forest, IL