Learn More about Brand Intelligence Solutions

Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry

Thank you for inquiring about Comparably's Brand Intelligence Solutions

A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions

Holiday Inn is

Ranked

#33

Travel and Hospitality Brands

Brand Page

Holiday Inn

Marketing or Exec? Claim Your Free Account

Holiday Inn

Rate this Brand

Holiday Inn is ranked #33 in Travel and Hospitality Brands

About Holiday Inn's Brand

Holiday Inn’s brand is ranked #482 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Holiday Inn. When compared to other organizations within the Travel and Hospitality industry, Holiday Inn is ranked #33. Among its major competitors, Holiday Inn is ranked in 2nd place for NPS while Ibis Technology is 1st, and Hampton Inn is 3rd.Their current valuation is $12.82B

Brand at a Glance

70%

Customer Loyalty

2.6/5

Product Quality

2.5/5

Pricing

2.5/5

Customer Service

Holiday Inn Ranking

^#33 in Travel and Hospitality
^#2 / 3 of its competitors

Holiday Inn NPS

Holiday Inn's Net Promoter Score (NPS) is a -23 with 33% Promoters, 11% Passives, and 56% Detractors. Net Promoter Score tracks whether Holiday Inn's customers would recommend using the product based on a scale of -100 to 100.

Holiday Inn Overall NPS

-23

NPS

33%	Promoters
11%	Passives
56%	Detractors

Holiday Inn NPS Trend

-100

-50

100

Summary	Date	Score
Nov 2024 -21	Nov 2024	-21
Dec 2024 -23	Dec 2024	-23
Jan 2025 -23	Jan 2025	-23
Feb 2025 -22	Feb 2025	-22
Apr 2025 -23	Apr 2025	-23
May 2025 -23	May 2025	-23
Jun 2025 -22	Jun 2025	-22
Jul 2025 -22	Jul 2025	-22
Sep 2025 -25	Sep 2025	-25
Oct 2025 -25	Oct 2025	-25
Nov 2025 -23	Nov 2025	-23
Dec 2025 -23	Dec 2025	-23

How Other Brands Compare

Holiday Inn is ranked second for NPS among its competitors. Ibis Technology and Hampton Inn come in first and third. Among those competitors, it is the third most valued company behind Hampton Inn.

	Holiday Inn	Hampton Inn	Ibis Technology
Global Ranking	#482	#-	#-
NPS	-23	-60	100
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-
Valuation Updated every 24 hours for public companies	$12.82B	$32.46B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Holiday Inn NPS by Gender

Male customers rated Holiday Inn's NPS 22 points higher than Female customers.

Male

-39

Holiday Inn's NPS was rated -39 by Male customers on Comparably.

28%

Promoters

Passives

67%

Detractors

Female

-61

Holiday Inn's NPS was rated -61 by Female customers on Comparably.

17%

Promoters

Passives

78%

Detractors

Holiday Inn NPS by Ethnicity

Holiday Inn's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -82	Caucasian	-82
Hispanic or Latino -82	Hispanic or Latino	-82
African American/Black -30	African American/Black	-30
Asian or Pacific Islander 0	Asian or Pacific Islander	0
Other -31	Other	-31

Holiday Inn NPS by Age

Holiday Inn's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

63%

16%

21%

26-30

41%

59%

31-35

12%

88%

36-40

88%

41-45

91%

46-50

11%

89%

51-55

33%

67%

56-60

100%

61-65

12%

88%

66+

86%

Holiday Inn NPS by Usage

Holiday Inn's NPS was rated the highest by customers who have used Holiday Inn's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -44	Less than 1 Year	-44
1 to 2 Years 0	1 to 2 Years	0
2 to 5 Years -42	2 to 5 Years	-42
5 to 10 Years -23	5 to 10 Years	-23
Over 10 Years -80	Over 10 Years	-80

Holiday Inn NPS vs. Competitors

Compared to its competitors, Holiday Inn's NPS is rated right above Hampton Inn, and is preceded by Ibis Technology.

COMPANY		NPS Score
	Ibis Technology	100
	Holiday Inn	-23
	Hampton Inn	-60

Holiday Inn NPS vs Companies in Travel and Hospitality

In the Travel and Hospitality industry, Holiday Inn's NPS is rated right below Dunkin'.

COMPANY		NPS Score
	In-N-Out Burger	63
	Southwest Airlines	47
	Delta Air Lines	43
	Ritz-Carlton	38
	Starbucks	30
	Airbnb	24
	Chipotle	16
	Dunkin'	12
	Holiday Inn	-23

Holiday Inn Customer Reviews

Out of the 22 Holiday Inn customer reviews 5 were positive and 17 were constructive. Holiday Inn customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Holiday Inn Customer Loyalty

70%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

70% of Holiday Inn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

70%

30%

Holiday Inn Customer Loyalty Score by Gender

Male customers rated Holiday Inn's Customer Loyalty score 1% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Holiday Inn.

Male

67%

Yes

Female

66%

Yes

Holiday Inn Customer Loyalty Score by Ethnicity

Holiday Inn's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Holiday Inn.

out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Holiday Inn Customer Loyalty Score by Age

Holiday Inn's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Holiday Inn.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 76%	18-25	76%
26-30 58%	26-30	58%
31-35 44%	31-35	44%
36-40 66%	36-40	66%
41-45 75%	41-45	75%
46-50 60%	46-50	60%
51-55 80%	51-55	80%
56-60 87%	56-60	87%
61-65 66%	61-65	66%
66+ 55%	66+	55%

Holiday Inn Customer Loyalty Score by Usage

Holiday Inn's Customer Loyalty score was rated the highest by customers who have used Holiday Inn's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	49%
1 to 2 Years	68%
2 to 5 Years	81%
5 to 10 Years	75%
Over 10 Years	73%

Holiday Inn Customer Loyalty Score by Industry

Holiday Inn's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Legal industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	73%
Accounting	60%
Aerospace and Aviation	70%
Arts and Entertainment	70%
Business and Consumer Services	64%
Construction	100%
Consumer Services	40%
Education	78%
Government and Public Policy	40%
Healthcare, Hospitals and Medicine	70%
Hospitality	70%
Legal	10%
Travel and Hospitality	78%
Real Estate	70%

Holiday Inn Customer Loyalty vs. Competitors

Compared to its competitors, Holiday Inn's Customer Loyalty score is rated right above Ibis Technology, and is preceded by Hampton Inn.

COMPANY		Customer Loyalty Score
	Hampton Inn	74%
	Holiday Inn	70%
	Ibis Technology	N/A

Unlock Holiday Inn Customer Loyalty vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Holiday Inn Customer Loyalty vs. Competitors data and gain insights into your customers today.

Customer Loyalty for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Holiday Inn's Customer Loyalty score is rated right below Airbnb.

COMPANY		Customer Loyalty Score
	In-N-Out Burger	88%
	Southwest Airlines	85%
	Delta Air Lines	83%
	Dunkin'	80%
	Ritz-Carlton	79%
	Starbucks	78%
	Chipotle	76%
	Airbnb	76%
	Holiday Inn	70%

Unlock Holiday Inn Customer Loyalty vs. Companies in Travel and Hospitality Data

Sign Up for Brand Profile PRO to get the full Holiday Inn Customer Loyalty vs. Companies in Travel and Hospitality data and gain insights into your customers today.

Holiday Inn Product Quality

2.6/5

Holiday Inn has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.

Sign Up to unlock Holiday Inn's overall Product Quality score rated by its users and customers.

Holiday Inn Product Information

Holiday Inn’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Holiday Inn's product the highest. Reviewers from the Tech industry rated Holiday Inn the lowest at 2.2.

Website: https://www.holidayinn.com

Company Size: 10,000+ Employees

Quick Insights into Holiday Inn Product Quality

Holiday Inn's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Holiday Inn's products/services for Over 10 Years.

Sign Up to unlock insights into how customers have ranked Holiday Inn's Product Quality.

Ranked Holiday Inn Product Quality the Highest

18-25	4
Real Estate	3.8
1 to 2 Years	3.1

Ranked Holiday Inn Product Quality the Lowest

Caucasian	1.5
Legal	1.5
Over 10 Years	1.5

Holiday Inn Product Quality Score by Gender

Male customers rated Holiday Inn's Product Quality score 0.5 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Holiday Inn.

Male

2.3/5

Female

1.8/5

Holiday Inn Product Quality Score by Ethnicity

Holiday Inn's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Holiday Inn.

Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.7	Hispanic or Latino	1.7
African American/Black 2.7	African American/Black	2.7
Asian or Pacific Islander 3	Asian or Pacific Islander	3
Other 2.3	Other	2.3

Holiday Inn Product Quality Score by Age

Holiday Inn's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Holiday Inn.

Summary	Age	Score
18-25 4	18-25	4
26-30 3.1	26-30	3.1
31-35 1.7	31-35	1.7
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.6	46-50	1.6
51-55 2	51-55	2
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Holiday Inn Product Quality Score by Usage

Holiday Inn's Product Quality score was rated the highest by customers who have used Holiday Inn's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	2.6
1 to 2 Years	3.1
2 to 5 Years	1.9
5 to 10 Years	2.5
Over 10 Years	1.5

Holiday Inn Product Quality Score by Industry

Holiday Inn's Product Quality score was rated the highest by Real Estate industry customers, and the lowest by Legal industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	2.2
Accounting	2.5
Aerospace and Aviation	1.9
Arts and Entertainment	2.7
Business and Consumer Services	2.8
Construction	1.6
Consumer Services	3
Education	1.9
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	2.1
Hospitality	3.4
Legal	1.5
Travel and Hospitality	2.7
Real Estate	3.8

Holiday Inn Product Quality vs. Competitors

Compared to its competitors, Holiday Inn's Product Quality score is rated right above Hampton Inn, and is preceded by Ibis Technology.

COMPANY		Product Quality Score
	Ibis Technology	4/5
	Holiday Inn	2.6/5
	Hampton Inn	1.8/5

Unlock Holiday Inn Product Quality vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Holiday Inn Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Holiday Inn's Product Quality score is rated right below Dunkin'.

COMPANY		Product Quality Score
	In-N-Out Burger	4.5/5
	Southwest Airlines	4.1/5
	Starbucks	4.1/5
	Delta Air Lines	4.1/5
	Ritz-Carlton	4/5
	Chipotle	3.8/5
	Airbnb	3.7/5
	Dunkin'	3.6/5
	Holiday Inn	2.6/5

Unlock Holiday Inn Product Quality vs. Companies in Travel and Hospitality Data

Sign Up for Brand Profile PRO to get the full Holiday Inn Product Quality vs. Companies in Travel and Hospitality data and gain insights into your customers today.

Holiday Inn Pricing

Holiday Inn ROI & Value For Money

2.5/5

Holiday Inn has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Holiday Inn's overall ROI score rated by its users and customers.

Holiday Inn Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry. The users from the Education industry think that they had the lowest ROI from Holiday Inn.

Quick Insights into Holiday Inn ROI

Holiday Inn's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used Holiday Inn's products/services for Over 10 Years.

Sign Up to unlock insights into how customers have ranked Holiday Inn's ROI score.

Ranked Holiday Inn ROI the Highest

18-25	3.9
Real Estate	3.6
1 to 2 Years	3.1

Ranked Holiday Inn ROI the Lowest

Caucasian	1.5
Legal	1.5
Over 10 Years	1.5

Holiday Inn ROI Score by Gender

Male customers rated Holiday Inn's ROI score 0.4 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Holiday Inn.

Male

2.1/5

Female

1.7/5

Holiday Inn ROI Score by Ethnicity

Holiday Inn's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Holiday Inn.

Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.6	Hispanic or Latino	1.6
African American/Black 2.4	African American/Black	2.4
Asian or Pacific Islander 2.6	Asian or Pacific Islander	2.6
Other 2.1	Other	2.1

Holiday Inn ROI Score by Age

Holiday Inn's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Holiday Inn.

Summary	Age	Score
18-25 3.9	18-25	3.9
26-30 2.5	26-30	2.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 2	51-55	2
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Holiday Inn ROI Score by Usage

Holiday Inn's ROI score was rated the highest by customers who have used Holiday Inn's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year	2.1
1 to 2 Years	3.1
2 to 5 Years	2
5 to 10 Years	2.6
Over 10 Years	1.5

Holiday Inn ROI Score by Industry

Holiday Inn's ROI score was rated the highest by Real Estate industry customers, and the lowest by Legal industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	2
Accounting	2
Aerospace and Aviation	1.6
Arts and Entertainment	3
Business and Consumer Services	3.5
Construction	2
Consumer Services	2
Education	1.5
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.8
Hospitality	3.2
Legal	1.5
Travel and Hospitality	2.9
Real Estate	3.6

Holiday Inn Pricing vs. Competitors

Compared to its competitors, Holiday Inn's ROI score is rated right above Ibis Technology.

COMPANY		Pricing Score
	Holiday Inn	2.5/5
	Ibis Technology	2.5/5
	Hampton Inn	1.8/5

Unlock Holiday Inn ROI vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Holiday Inn ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Holiday Inn's ROI score is rated right below Dunkin'.

COMPANY		Pricing Score
	In-N-Out Burger	4.4/5
	Southwest Airlines	4/5
	Delta Air Lines	3.9/5
	Ritz-Carlton	3.8/5
	Starbucks	3.6/5
	Airbnb	3.5/5
	Chipotle	3.5/5
	Dunkin'	3.4/5
	Holiday Inn	2.5/5

Unlock Holiday Inn ROI vs. Companies in Travel and Hospitality Data

Sign Up for Brand Profile PRO to get the full Holiday Inn ROI vs. Companies in Travel and Hospitality data and gain insights into your customers today.

Holiday Inn Customer Satisfaction (CSAT)

Holiday Inn Customer Satisfaction (CSAT) Score

41 / 100

Holiday Inn has an overall Customer Satisfaction score of 41 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	24%
Satisfied	17%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	10%
Very Dissatisfied	42%

Very Satisfied

24%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

42%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Holiday Inn Customer Satisfaction

Holiday Inn's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Legal industry.

Sign Up to unlock insights into how customers have ranked Holiday Inn's Customer Satisfaction.

Ranked Holiday Inn Customer Satisfaction the Highest

18-25	74%
Real Estate	67%
Asian or Pacific Islander	55%

Ranked Holiday Inn Customer Satisfaction the Lowest

56-60	0%
Hispanic or Latino	0%
Legal	0%

Holiday Inn Customer Satisfaction Score by Gender

Male customers rated Holiday Inn's Customer Satisfaction score 10 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Holiday Inn.

29 / 100

Male

	Very Satisfied	16%
	Satisfied	13%
	Neither Satisfied nor Dissatisfied	4%
	Dissatisfied	17%
	Very Dissatisfied	50%

19 / 100

Female

	Very Satisfied	11%
	Satisfied	8%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	11%
	Very Dissatisfied	62%

Holiday Inn Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Holiday Inn's Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Holiday Inn.

11 / 100

Very Satisfied	3%
Satisfied	8%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	19%
Very Dissatisfied	70%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

19%

Very Dissatisfied

70%

CSAT according to Hispanic or Latino

Holiday Inn's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Holiday Inn.

0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	27%
Dissatisfied	0%
Very Dissatisfied	73%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

27%

Dissatisfied

Very Dissatisfied

73%

CSAT according to African American/Black

Holiday Inn's Customer Satisfaction (CSAT) score was rated 45% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Holiday Inn.

45 / 100

Very Satisfied	32%
Satisfied	13%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	13%
Very Dissatisfied	38%

Very Satisfied

32%

Satisfied

13%

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

38%

CSAT according to Asian or Pacific Islander

Holiday Inn's Customer Satisfaction (CSAT) score was rated 55% according to Asian or Pacific Islander users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Holiday Inn.

55 / 100

Very Satisfied	27%
Satisfied	28%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	45%

Very Satisfied

27%

Satisfied

28%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

45%

CSAT according to Other

Holiday Inn's Customer Satisfaction (CSAT) score was rated 26% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Holiday Inn.

26 / 100

Very Satisfied	21%
Satisfied	5%
Neither Satisfied nor Dissatisfied	16%
Dissatisfied	16%
Very Dissatisfied	42%

Very Satisfied

21%

Satisfied

Neither Satisfied nor Dissatisfied

16%

Dissatisfied

16%

Very Dissatisfied

42%

Holiday Inn Customer Satisfaction Score by Age

Holiday Inn's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Holiday Inn.

100

Breakdown

Age

Score

18-25

74%

26-30

47%

31-35

36-40

41-45

46-50

11%

51-55

33%

56-60

61-65

12%

66+

15%

Holiday Inn Customer Satisfaction Score by Usage

Holiday Inn's Customer Satisfaction score was rated the highest by customers who have used Holiday Inn's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	31
1 to 2 Years	38
2 to 5 Years	23
5 to 10 Years	41
Over 10 Years	9

Holiday Inn Customer Satisfaction Score by Industry

Holiday Inn's Customer Satisfaction score was rated the highest by Real Estate industry customers, and the lowest by Legal industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

{
	"title": "Holiday Inn Customer Satisfaction Score by Industry",
	"text": "Holiday Inn's Customer Satisfaction score was rated the highest by Real Estate industry customers, and the lowest by Legal industry customers.",
	"bars": [
		{
			"label": "Tech",
			"groupId": 104,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Holiday Inn's Customer Satisfaction score is  rated by Tech customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Accounting",
			"groupId": 495,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Holiday Inn's Customer Satisfaction score is  rated by Accounting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Aerospace and Aviation",
			"groupId": 496,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Holiday Inn's Customer Satisfaction score is  rated by Aerospace and Aviation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Arts and Entertainment",
			"groupId": 499,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Holiday Inn's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Holiday Inn's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Holiday Inn's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 20,
			"stars": 0,
			"csatScore": 20,
			"text": "Holiday Inn's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 20
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Holiday Inn's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 22,
			"stars": 0,
			"csatScore": 22,
			"text": "Holiday Inn's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 22
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 57,
			"stars": 0,
			"csatScore": 57,
			"text": "Holiday Inn's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 57
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Holiday Inn's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Travel and Hospitality",
			"groupId": 530,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Holiday Inn's Customer Satisfaction score is  rated by Travel and Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Real Estate",
			"groupId": 554,
			"score": 67,
			"stars": 0,
			"csatScore": 67,
			"text": "Holiday Inn's Customer Satisfaction score is  rated by Real Estate customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 67
		}
	]
}

Tech	20
Accounting	25
Aerospace and Aviation	50
Arts and Entertainment	50
Construction	33
Consumer Services	33
Education	20
Government and Public Policy	0
Healthcare, Hospitals and Medicine	22
Hospitality	57
Legal	0
Travel and Hospitality	33
Real Estate	67

Holiday Inn Customer Satisfaction vs. Competitors

Compared to its competitors, Holiday Inn's Customer Satisfaction score is rated right above Hampton Inn, and is preceded by Ibis Technology.

COMPANY		Customer Satisfaction (CSAT) Score
	Ibis Technology	100%
	Holiday Inn	40%
	Hampton Inn	25%

Unlock Holiday Inn Customer Satisfaction vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Holiday Inn Customer Satisfaction vs. Competitors data and gain insights into your customers today.

Customer Satisfaction for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Holiday Inn's Customer Satisfaction score is rated right below Chipotle.

COMPANY		Customer Satisfaction (CSAT) Score
	In-N-Out Burger	87%
	Starbucks	84%
	Southwest Airlines	81%
	Delta Air Lines	79%
	Ritz-Carlton	79%
	Airbnb	72%
	Dunkin'	65%
	Chipotle	62%
	Holiday Inn	40%

Unlock Holiday Inn Customer Satisfaction vs. Companies in Travel and Hospitality Data

Sign Up for Brand Profile PRO to get the full Holiday Inn Customer Satisfaction vs. Companies in Travel and Hospitality data and gain insights into your customers today.

Holiday Inn Customer Service

2.5/5

Holiday Inn has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.

Sign Up to unlock Holiday Inn's overall Customer Service score rated by its users and customers.

About Holiday Inn's Customer Service

Website

https://www.holidayinn.com

Quick Insights into Holiday Inn Customer Service

Holiday Inn's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers who have used Holiday Inn's products/services for Over 10 Years.

Sign Up to unlock insights into how customers have ranked Holiday Inn's Customer Service score.

Ranked Holiday Inn Customer Service the Highest

18-25	4.1
Real Estate	4
1 to 2 Years	3

Ranked Holiday Inn Customer Service the Lowest

Caucasian	1.5
Legal	1.5
Over 10 Years	1.5

Holiday Inn Customer Service Score by Gender

Male customers rated Holiday Inn's Customer Service score 0.6 stars higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Holiday Inn.

Male

2.3/5

Female

1.7/5

Holiday Inn Customer Service Score by Ethnicity

Holiday Inn's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Holiday Inn.

100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 2	Hispanic or Latino	2
African American/Black 2.5	African American/Black	2.5
Asian or Pacific Islander 2.6	Asian or Pacific Islander	2.6
Other 2.2	Other	2.2

Holiday Inn Customer Service Score by Age

Holiday Inn's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Holiday Inn.

100

Summary	Age	Customer Service Score
18-25 4.1	18-25	4.1
26-30 2.7	26-30	2.7
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 2.1	51-55	2.1
56-60 1.5	56-60	1.5
61-65 1.5	61-65	1.5
66+ 1.5	66+	1.5

Holiday Inn Customer Service Score by Usage

Holiday Inn's Customer Service score was rated the highest by customers who have used Holiday Inn's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year	2.4
1 to 2 Years	3
2 to 5 Years	1.9
5 to 10 Years	2.5
Over 10 Years	1.5

Holiday Inn Customer Service Score by Industry

Holiday Inn's Customer Service score was rated the highest by Real Estate industry customers, and the lowest by Legal industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech	2.2
Accounting	2.3
Aerospace and Aviation	1.9
Arts and Entertainment	2.4
Business and Consumer Services	2.6
Construction	2.5
Consumer Services	2
Education	1.7
Government and Public Policy	1.5
Healthcare, Hospitals and Medicine	1.6
Hospitality	3.3
Legal	1.5
Travel and Hospitality	3
Real Estate	4

Holiday Inn Customer Service vs. Competitors

Compared to its competitors, Holiday Inn's Customer Service score is rated right above Ibis Technology.

COMPANY		Customer Service Score
	Holiday Inn	2.5/5
	Ibis Technology	2.5/5
	Hampton Inn	1.8/5

Unlock Holiday Inn Customer Service vs. Competitors Data

Sign Up for Brand Profile PRO to get the full Holiday Inn Customer Service vs. Competitors data and gain insights into your customers today.

Customer Service for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Holiday Inn's Customer Service score is rated right below Dunkin'.

COMPANY		Customer Service Score
	In-N-Out Burger	4.5/5
	Southwest Airlines	4.1/5
	Starbucks	4.1/5
	Delta Air Lines	4/5
	Ritz-Carlton	4/5
	Chipotle	3.6/5
	Airbnb	3.5/5
	Dunkin'	3.4/5
	Holiday Inn	2.5/5

Unlock Holiday Inn Customer Service vs. Companies in Travel and Hospitality Data

Sign Up for Brand Profile PRO to get the full Holiday Inn Customer Service vs. Companies in Travel and Hospitality data and gain insights into your customers today.

Holiday Inn as an Employer

2.5/5

Holiday Inn has a 2.5/5 stars for its overall company culture rated by their employees

bottom

15%

CEO of Holiday Inn

Keith Barr

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Holiday Inn scored a -23 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of Holiday Inn would recommend the brand to a friend. ENPS measures how likely Holiday Inn employees would recommend working at Holiday Inn to a friend.

Net Promoter Score

-23

NPS Score

33%	Promoters
11%	Passive
56%	Detractors

Employee Net Promoter Score

-37

eNPS Score

25%	Promoters
13%	Passive
62%	Detractors

Global Ranking Snapshot

Holiday Inn is ranked #482 in the Global Top 100 Brands. It ranks just behind ExxonMobil and just ahead of United Rentals.

RANK			INDUSTRY
480	CME Group	Terrence Duffy	Banking and Financial Services
481	ExxonMobil	Darren Woods	Energy and Manufacturing
482	Holiday Inn	Keith Barr	Travel and Hospitality
483	United Rentals	Michael Kneeland	Business and Consumer Services
484	Dave & Buster's	Stephen King	Retail
485	Applied Materials	Gary Dickerson	Energy and Manufacturing
486	Fox		Media and Entertainment