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Philippine Airlines is

Ranked

#37

Travel and Hospitality Brands

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Philippine Airlines

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Philippine Airlines

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Philippine Airlines is ranked #37 in Travel and Hospitality Brands

About Philippine Airlines' Brand

Provider of airlines services. The company provides aviation services such as cargo, charter and transfer services. It also offers general sales agent services. Philippine Airlines’s brand is ranked #754 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Philippine Airlines. When compared to other organizations within the Travel and Hospitality industry, Philippine Airlines is ranked #37. Among its major competitors, Philippine Airlines is ranked in 1st place for NPS while Singapore Airlines is 2nd, and Cathay Pacific Airways Ltd. is 3rd.

Brand at a Glance

82%

Customer Loyalty

4.2/5

Product Quality

4.1/5

Pricing

4.3/5

Customer Service

Philippine Airlines Ranking

^#37 in Travel and Hospitality
^#1 / 4 of its competitors

Philippine Airlines NPS

Philippine Airlines's Net Promoter Score (NPS) is a 48 with 64% Promoters, 20% Passives, and 16% Detractors. Net Promoter Score tracks whether Philippine Airlines's customers would recommend using the product based on a scale of -100 to 100.

Philippine Airlines Overall NPS

NPS

64%	Promoters
20%	Passives
16%	Detractors

Philippine Airlines NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2024 49	Jun 2024	49
Jul 2024 51	Jul 2024	51
Aug 2024 51	Aug 2024	51
Sep 2024 50	Sep 2024	50
Oct 2024 50	Oct 2024	50
Nov 2024 50	Nov 2024	50
Jan 2025 48	Jan 2025	48
Feb 2025 47	Feb 2025	47
Mar 2025 47	Mar 2025	47
May 2025 47	May 2025	47
Dec 2025 48	Dec 2025	48
Feb 2026 48	Feb 2026	48

How Other Brands Compare

Philippine Airlines is ranked first for NPS among its competitors. Singapore Airlines and Qatar Airways come in second and third, with AirAsia coming in at #4.

	Philippine Airlines	AirAsia	Qatar Airways	Singapore Airlines
Global Ranking	#754	#880	#961	#-
NPS	48	22	38	46
Valuation Updated every 24 hours for public companies	-	-	-	$12.34B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Philippine Airlines NPS by Gender

Female customers rated Philippine Airlines's NPS 9 points higher than Male customers.

Male

Philippine Airlines's NPS was rated 30 by Male customers on Comparably.

55%

Promoters

20%

Passives

25%

Detractors

Female

Philippine Airlines's NPS was rated 39 by Female customers on Comparably.

57%

Promoters

25%

Passives

18%

Detractors

Philippine Airlines NPS by Ethnicity

Philippine Airlines's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander 27	Asian or Pacific Islander	27
Other 66	Other	66

Philippine Airlines NPS by Age

Philippine Airlines's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

22%

11%

26-30

22%

34%

44%

Philippine Airlines NPS by Usage

Philippine Airlines's NPS was rated the highest by customers who have used Philippine Airlines's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 23	Less than 1 Year	23
1 to 2 Years 67	1 to 2 Years	67
2 to 5 Years 25	2 to 5 Years	25
5 to 10 Years 33	5 to 10 Years	33
Over 10 Years 66	Over 10 Years	66

Philippine Airlines NPS vs. Competitors

Compared to its competitors, Philippine Airlines's NPS is rated right above Singapore Airlines.

COMPANY		NPS Score
	Philippine Airlines	48
	Singapore Airlines	46
	Cathay Pacific Airways Ltd.	39
	Qatar Airways	38
	Cebu Air	25
	AirAsia	22

Philippine Airlines NPS vs Companies in Travel and Hospitality

In the Travel and Hospitality industry, Philippine Airlines's NPS is rated right above Southwest Airlines, and is preceded by In-N-Out Burger.

COMPANY		NPS Score
	In-N-Out Burger	62
	Philippine Airlines	48
	Southwest Airlines	47
	Delta Air Lines	43
	Ritz-Carlton	36
	Starbucks	30
	Airbnb	24
	Chipotle	16
	Dunkin'	11

Philippine Airlines Customer Reviews

Out of the 11 Philippine Airlines customer reviews 9 were positive and 2 were constructive. Philippine Airlines customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Philippine Airlines Customer Loyalty

82%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

82% of Philippine Airlines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

82%

18%

Philippine Airlines Customer Loyalty Score by Gender

Female customers rated Philippine Airlines's Customer Loyalty score 4% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Philippine Airlines.

Male

78%

Yes

Female

82%

Yes

Philippine Airlines Customer Loyalty Score by Ethnicity

Philippine Airlines's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Philippine Airlines.

out of 100

Asian or Pacific Islander

out of 100

Other

Philippine Airlines Customer Loyalty Score by Age

Philippine Airlines's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Philippine Airlines.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 84%	18-25	84%
26-30 60%	26-30	60%

Philippine Airlines Customer Loyalty Score by Usage

Philippine Airlines's Customer Loyalty score was rated the highest by customers who have used Philippine Airlines's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	61%
1 to 2 Years	85%
2 to 5 Years	93%
5 to 10 Years	90%
Over 10 Years	100%

Philippine Airlines Customer Loyalty Score by Industry

Philippine Airlines's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	33%
Accounting	100%
Aerospace and Aviation	61%
Banking and Financial Services	70%
Business and Consumer Services	85%
Hospitality	100%
Travel and Hospitality	84%

Philippine Airlines Customer Loyalty vs. Competitors

Compared to its competitors, Philippine Airlines's Customer Loyalty score is rated right above AirAsia, and is preceded by Qatar Airways.

COMPANY		Customer Loyalty Score
	Qatar Airways	83%
	Philippine Airlines	82%
	AirAsia	79%
	Cathay Pacific Airways Ltd.	78%
	Singapore Airlines	75%
	Cebu Air	68%

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Customer Loyalty for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Philippine Airlines's Customer Loyalty score is rated right above Dunkin', and is preceded by Delta Air Lines.

COMPANY		Customer Loyalty Score
	In-N-Out Burger	88%
	Southwest Airlines	85%
	Delta Air Lines	84%
	Philippine Airlines	82%
	Dunkin'	81%
	Ritz-Carlton	80%
	Starbucks	78%
	Chipotle	76%
	Airbnb	76%

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Philippine Airlines Product Quality

4.2/5

Philippine Airlines has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Philippine Airlines Product Information

Philippine Airlines’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Philippine Airlines's product the highest. Reviewers from the Tech industry rated Philippine Airlines the lowest at 1.9.

Website: www.philippineairlines.com

Company Size: 1,001-5,000 Employees

Quick Insights into Philippine Airlines Product Quality

Philippine Airlines's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.

Sign Up to unlock insights into how customers have ranked Philippine Airlines' Product Quality.

Ranked Philippine Airlines Product Quality the Highest

Accounting	4.6
18-25	4.5
1 to 2 Years	4.4

Ranked Philippine Airlines Product Quality the Lowest

Male	3.8
26-30	3.3
Tech	1.9

Philippine Airlines Product Quality Score by Gender

Female customers rated Philippine Airlines's Product Quality score 0.5 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Philippine Airlines.

Male

3.8/5

Female

4.3/5

Philippine Airlines Product Quality Score by Ethnicity

Philippine Airlines's Product Quality score was rated 4.1 stars by both Asian or Pacific Islander and Other customers on Comparably.

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Summary	Ethnicity	Score
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 4.1	Other	4.1

Philippine Airlines Product Quality Score by Age

Philippine Airlines's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Philippine Airlines.

Summary	Age	Score
18-25 4.5	18-25	4.5
26-30 3.3	26-30	3.3

Philippine Airlines Product Quality Score by Usage

Philippine Airlines's Product Quality score was rated the highest by customers who have used Philippine Airlines's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year	3.9
1 to 2 Years	4.4
2 to 5 Years	4.2
5 to 10 Years	4.3
Over 10 Years	4.2

Philippine Airlines Product Quality Score by Industry

Philippine Airlines's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech	1.9
Accounting	4.6
Aerospace and Aviation	3.9
Banking and Financial Services	4.6
Business and Consumer Services	4.4
Hospitality	4.5
Travel and Hospitality	4.6

Philippine Airlines Product Quality vs. Competitors

Compared to its competitors, Philippine Airlines's Product Quality score is rated right above Singapore Airlines.

COMPANY		Product Quality Score
	Philippine Airlines	4.2/5
	Singapore Airlines	4.2/5
	Cathay Pacific Airways Ltd.	4.1/5
	Qatar Airways	4/5
	AirAsia	3.8/5
	Cebu Air	3.8/5

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Product Quality for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Philippine Airlines's Product Quality score is rated right above Starbucks, and is preceded by In-N-Out Burger.

COMPANY		Product Quality Score
	In-N-Out Burger	4.5/5
	Philippine Airlines	4.2/5
	Starbucks	4.1/5
	Delta Air Lines	4.1/5
	Southwest Airlines	4.1/5
	Ritz-Carlton	4/5
	Chipotle	3.8/5
	Airbnb	3.7/5
	Dunkin'	3.6/5

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Philippine Airlines Pricing

Philippine Airlines ROI & Value For Money

4.1/5

Philippine Airlines has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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Philippine Airlines Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Philippine Airlines.

Quick Insights into Philippine Airlines ROI

Philippine Airlines's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.

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Ranked Philippine Airlines ROI the Highest

Accounting	4.4
1 to 2 Years	4.3
18-25	4.2

Ranked Philippine Airlines ROI the Lowest

Other	3.5
26-30	3.1
Tech	1.5

Philippine Airlines ROI Score by Gender

Female customers rated Philippine Airlines's ROI score 0.3 stars higher than Male customers.

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Male

3.7/5

Female

4/5

Philippine Airlines ROI Score by Ethnicity

Philippine Airlines's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 3.5	Other	3.5

Philippine Airlines ROI Score by Age

Philippine Airlines's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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Summary	Age	Score
18-25 4.2	18-25	4.2
26-30 3.1	26-30	3.1

Philippine Airlines ROI Score by Usage

Philippine Airlines's ROI score was rated the highest by customers who have used Philippine Airlines's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	4.3
2 to 5 Years	3.8
5 to 10 Years	3.6
Over 10 Years	4.1

Philippine Airlines ROI Score by Industry

Philippine Airlines's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech	1.5
Accounting	4.4
Aerospace and Aviation	4
Banking and Financial Services	3.6
Business and Consumer Services	4.4
Hospitality	4
Travel and Hospitality	4.2

Philippine Airlines Pricing vs. Competitors

Compared to its competitors, Philippine Airlines's ROI score is rated right above Singapore Airlines.

COMPANY		Pricing Score
	Philippine Airlines	4.1/5
	Singapore Airlines	3.9/5
	Cathay Pacific Airways Ltd.	3.9/5
	Qatar Airways	3.9/5
	AirAsia	3.7/5
	Cebu Air	3.6/5

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ROI for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Philippine Airlines's ROI score is rated right above Southwest Airlines, and is preceded by In-N-Out Burger.

COMPANY		Pricing Score
	In-N-Out Burger	4.4/5
	Philippine Airlines	4.1/5
	Southwest Airlines	4/5
	Delta Air Lines	3.9/5
	Ritz-Carlton	3.8/5
	Starbucks	3.6/5
	Airbnb	3.5/5
	Chipotle	3.5/5
	Dunkin'	3.4/5

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Philippine Airlines Customer Satisfaction (CSAT)

Philippine Airlines Customer Satisfaction (CSAT) Score

88 / 100

Philippine Airlines has an overall Customer Satisfaction score of 88 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	47%
Satisfied	41%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	1%
Very Dissatisfied	4%

Very Satisfied

47%

Satisfied

41%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Philippine Airlines Customer Satisfaction

Philippine Airlines's Customer Satisfaction score was rated highest by customers who have used Philippine Airlines's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.

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Ranked Philippine Airlines Customer Satisfaction the Highest

5 to 10 Years	100%
Accounting	100%
18-25	90%

Ranked Philippine Airlines Customer Satisfaction the Lowest

26-30	72%
1 to 2 Years	67%
Tech	0%

Philippine Airlines Customer Satisfaction Score by Gender

Female customers rated Philippine Airlines's Customer Satisfaction score 8 points higher than Male customers.

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77 / 100

Male

	Very Satisfied	38%
	Satisfied	39%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	0%
	Very Dissatisfied	15%

85 / 100

Female

	Very Satisfied	46%
	Satisfied	39%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	0%
	Very Dissatisfied	4%

Philippine Airlines Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
86%
Other
80%

CSAT according to Asian or Pacific Islander

Philippine Airlines' Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.

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86 / 100

Very Satisfied	43%
Satisfied	43%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	0%
Very Dissatisfied	3%

Very Satisfied

43%

Satisfied

43%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Philippine Airlines' Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Philippine Airlines.

80 / 100

Very Satisfied	60%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

60%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

20%

Philippine Airlines Customer Satisfaction Score by Age

Philippine Airlines's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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100

Breakdown

Age

Score

18-25

90%

26-30

72%

Philippine Airlines Customer Satisfaction Score by Usage

Philippine Airlines's Customer Satisfaction score was rated the highest by customers who have used Philippine Airlines's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year	80
1 to 2 Years	67
2 to 5 Years	90
5 to 10 Years	100
Over 10 Years	80

Philippine Airlines Customer Satisfaction Score by Industry

Philippine Airlines's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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Tech	0
Accounting	100
Aerospace and Aviation	100
Banking and Financial Services	67
Business and Consumer Services	67
Hospitality	100
Travel and Hospitality	100

Philippine Airlines Customer Satisfaction vs. Competitors

Compared to its competitors, Philippine Airlines's Customer Satisfaction score is rated right above Singapore Airlines, and is preceded by Cebu Air.

COMPANY		Customer Satisfaction (CSAT) Score
	Cebu Air	100%
	Philippine Airlines	88%
	Singapore Airlines	84%
	Qatar Airways	78%
	Cathay Pacific Airways Ltd.	75%
	AirAsia	75%

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Customer Satisfaction for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Philippine Airlines's Customer Satisfaction score is rated right above In-N-Out Burger.

COMPANY		Customer Satisfaction (CSAT) Score
	Philippine Airlines	88%
	In-N-Out Burger	87%
	Starbucks	84%
	Southwest Airlines	80%
	Delta Air Lines	79%
	Ritz-Carlton	79%
	Airbnb	72%
	Dunkin'	65%
	Chipotle	63%

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Philippine Airlines Customer Service

4.3/5

Philippine Airlines has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.

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About Philippine Airlines's Customer Service

Address

Third Floor Mezzanine PNB Financial Center, Pasay City, 1300

Website

www.philippineairlines.com

Quick Insights into Philippine Airlines Customer Service

Philippine Airlines's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.

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Ranked Philippine Airlines Customer Service the Highest

Accounting	4.7
2 to 5 Years	4.4
18-25	4.3

Ranked Philippine Airlines Customer Service the Lowest

Other	3.7
26-30	3.4
Tech	1.6

Philippine Airlines Customer Service Score by Gender

Female customers rated Philippine Airlines's Customer Service score 0.6 stars higher than Male customers.

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Male

3.7/5

Female

4.3/5

Philippine Airlines Customer Service Score by Ethnicity

Philippine Airlines's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Philippine Airlines.

100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 3.7	Other	3.7

Philippine Airlines Customer Service Score by Age

Philippine Airlines's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Philippine Airlines.

100

Summary	Age	Customer Service Score
18-25 4.3	18-25	4.3
26-30 3.4	26-30	3.4

Philippine Airlines Customer Service Score by Usage

Philippine Airlines's Customer Service score was rated the highest by customers who have used Philippine Airlines's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.9
1 to 2 Years	4.3
2 to 5 Years	4.4
5 to 10 Years	3.8
Over 10 Years	4.1

Philippine Airlines Customer Service Score by Industry

Philippine Airlines's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.

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Tech	1.6
Accounting	4.7
Aerospace and Aviation	4.2
Banking and Financial Services	3.6
Business and Consumer Services	4.6
Hospitality	4.2
Travel and Hospitality	4.4

Philippine Airlines Customer Service vs. Competitors

Compared to its competitors, Philippine Airlines's Customer Service score is rated right above Singapore Airlines.

COMPANY		Customer Service Score
	Philippine Airlines	4.3/5
	Singapore Airlines	4.2/5
	Cathay Pacific Airways Ltd.	4/5
	Qatar Airways	3.9/5
	AirAsia	3.7/5
	Cebu Air	3.6/5

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Customer Service for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Philippine Airlines's Customer Service score is rated right above Southwest Airlines, and is preceded by In-N-Out Burger.

COMPANY		Customer Service Score
	In-N-Out Burger	4.5/5
	Philippine Airlines	4.3/5
	Southwest Airlines	4.1/5
	Starbucks	4.1/5
	Delta Air Lines	4/5
	Ritz-Carlton	4/5
	Chipotle	3.6/5
	Airbnb	3.5/5
	Dunkin'	3.4/5

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Philippine Airlines as an Employer

3.8/5

Philippine Airlines has a 3.8/5 stars for its overall company culture rated by their employees

top

15%

CEO of Philippine Airlines

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Philippine Airlines scored a 48 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Philippine Airlines would recommend the brand to a friend. ENPS measures how likely Philippine Airlines employees would recommend working at Philippine Airlines to a friend.

Net Promoter Score

NPS Score

64%	Promoters
20%	Passive
16%	Detractors

Employee Net Promoter Score

eNPS Score

46%	Promoters
25%	Passive
29%	Detractors

Global Ranking Snapshot

Philippine Airlines is ranked #754 in the Global Top 100 Brands. It ranks just behind Meow Wolf and just ahead of Expeditors.

RANK			INDUSTRY
752	JAMF Software	Dean Hager	Tech
753	Meow Wolf		Media and Entertainment
754	Philippine Airlines		Travel and Hospitality
755	Expeditors	Jeffrey Musser	Automotive and Transportation
756	ITW	E. Scott Santi	Energy and Manufacturing
757	Fairmont	William Fatt	Travel and Hospitality
758	Shippo	Laura Behrens	Tech