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Expeditors is

Ranked

#36

Automotive and Transportation Brands

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Expeditors is ranked #36 in Automotive and Transportation Brands

About Expeditors' Brand

Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. Expeditors’s brand is ranked #755 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Expeditors. When compared to other organizations within the Automotive and Transportation industry, Expeditors is ranked #36. Among its major competitors, Expeditors is ranked in 1st place for NPS while DHL is 2nd, and Kuehne + Nagel is 3rd.Their current market cap is $18.22B

Brand at a Glance

88%

Customer Loyalty

4.3/5

Product Quality

4.2/5

Pricing

4.3/5

Customer Service

Expeditors Ranking

Expeditors NPS

Expeditors's Net Promoter Score (NPS) is a 39 with 61% Promoters, 17% Passives, and 22% Detractors. Net Promoter Score tracks whether Expeditors's customers would recommend using the product based on a scale of -100 to 100.

Expeditors Overall NPS

NPS

61%	Promoters
17%	Passives
22%	Detractors

Expeditors NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2024 40	Aug 2024	40
Sep 2024 37	Sep 2024	37
Oct 2024 35	Oct 2024	35
Nov 2024 39	Nov 2024	39
Dec 2024 38	Dec 2024	38
Mar 2025 40	Mar 2025	40
Apr 2025 42	Apr 2025	42
Jun 2025 41	Jun 2025	41
Jul 2025 39	Jul 2025	39
Oct 2025 37	Oct 2025	37
Nov 2025 39	Nov 2025	39
Dec 2025 38	Dec 2025	38

How Other Brands Compare

Expeditors is ranked first for NPS among its competitors. DHL and Kuehne + Nagel come in second and third, with IJS Global coming in at #4. Among those competitors, it is the most valued company behind Kuehne + Nagel.

	Expeditors	Kuehne + Nagel	DHL	IJS Global
Global Ranking	#755	#-	#-	#-
NPS	39	20	34	-
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	$18.22B	$28.32B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Expeditors NPS by Gender

Male customers rated Expeditors's NPS 20 points higher than Female customers.

Male

Expeditors's NPS was rated 50 by Male customers on Comparably.

57%

Promoters

36%

Passives

Detractors

Female

Expeditors's NPS was rated 30 by Female customers on Comparably.

60%

Promoters

10%

Passives

30%

Detractors

Expeditors NPS by Ethnicity

Expeditors's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 40	Caucasian	40
Asian or Pacific Islander 80	Asian or Pacific Islander	80
Other 25	Other	25

Expeditors NPS by Age

Expeditors's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

100

Summary

Age

Promoters

Passives

Detractors

26-30

43%

57%

36-40

50%

41-45

66%

17%

Expeditors NPS by Usage

Expeditors's NPS was rated the highest by customers who have used Expeditors's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 74	Less than 1 Year	74
2 to 5 Years 0	2 to 5 Years	0
5 to 10 Years 67	5 to 10 Years	67
Over 10 Years 20	Over 10 Years	20

Expeditors NPS vs. Competitors

Compared to its competitors, Expeditors's NPS is rated right above DHL.

COMPANY		NPS Score
	Expeditors	39
	DHL	34
	Kuehne + Nagel	20

Expeditors NPS vs Companies in Automotive and Transportation

In the Automotive and Transportation industry, Expeditors's NPS is rated right above Mercedes-Benz USA, and is preceded by Toyota.

COMPANY		NPS Score
	Porsche	60
	Toyota	43
	Expeditors	39
	Mercedes-Benz USA	39
	Honda	37
	Audi	34
	BMW Group	34
	Tesla	29
	FedEx	19

Expeditors Customer Reviews

Out of the 6 Expeditors customer reviews 6 were positive and 0 were constructive. Expeditors customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Expeditors Customer Loyalty

88%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

88% of Expeditors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

88%

12%

Expeditors Customer Loyalty Score by Gender

Male customers rated Expeditors's Customer Loyalty score 18% higher than Female customers.

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Male

100%

Yes

Female

82%

Yes

Expeditors Customer Loyalty Score by Ethnicity

Expeditors's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Expeditors.

out of 100

Caucasian

100

out of 100

Asian or Pacific Islander

out of 100

Other

Expeditors Customer Loyalty Score by Age

Expeditors's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Expeditors.

20%

40%

60%

80%

100%

Summary	Age	Score
26-30 100%	26-30	100%
36-40 78%	36-40	78%
41-45 85%	41-45	85%

Expeditors Customer Loyalty Score by Usage

Expeditors's Customer Loyalty score was rated the highest by customers who have used Expeditors's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	89%
2 to 5 Years	82%
5 to 10 Years	100%
Over 10 Years	82%

Expeditors Customer Loyalty Score by Industry

Expeditors's Customer Loyalty score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	100%
Arts and Entertainment	70%
Logistics and Supply Chain	100%

Expeditors Customer Loyalty vs. Competitors

Compared to its competitors, Expeditors's Customer Loyalty score is rated right above DHL.

COMPANY		Customer Loyalty Score
	Expeditors	88%
	DHL	77%
	Kuehne + Nagel	76%

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Customer Loyalty for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Expeditors's Customer Loyalty score is rated right above Honda.

COMPANY		Customer Loyalty Score
	Expeditors	88%
	Honda	86%
	Porsche	85%
	Audi	84%
	Mercedes-Benz USA	84%
	Toyota	83%
	BMW Group	82%
	Tesla	77%
	FedEx	74%

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Expeditors Product Quality

4.3/5

Expeditors has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.

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Expeditors Product Information

Expeditors’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Logistics and Supply Chain industry rated Expeditors's product the highest. Reviewers from the Arts and Entertainment industry rated Expeditors the lowest at 3.

Website: http://www.expeditors.com/

Company Size: 10,000+ Employees

Industry

Logistics and Supply Chain

Quick Insights into Expeditors Product Quality

Expeditors's Product Quality score was rated highest by customers who have used Expeditors's products/services for Less than 1 Year, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked Expeditors Product Quality the Highest

Less than 1 Year	4.9
Logistics and Supply Chain	4.7
Asian or Pacific Islander	4.5

Ranked Expeditors Product Quality the Lowest

26-30	3.8
Over 10 Years	3.8
Arts and Entertainment	3

Expeditors Product Quality Score by Gender

Male customers rated Expeditors's Product Quality score 0.1 stars higher than Female customers.

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Male

4.3/5

Female

4.2/5

Expeditors Product Quality Score by Ethnicity

Expeditors's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 4.4	Caucasian	4.4
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5
Other 4.1	Other	4.1

Expeditors Product Quality Score by Age

Expeditors's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 26-30.

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Summary	Age	Score
26-30 3.8	26-30	3.8
36-40 4.1	36-40	4.1
41-45 4.2	41-45	4.2

Expeditors Product Quality Score by Usage

Expeditors's Product Quality score was rated the highest by customers who have used Expeditors's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.9
2 to 5 Years	4.1
5 to 10 Years	4.4
Over 10 Years	3.8

Expeditors Product Quality Score by Industry

Expeditors's Product Quality score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	4.6
Arts and Entertainment	3
Logistics and Supply Chain	4.7

Expeditors Product Quality vs. Competitors

Compared to its competitors, Expeditors's Product Quality score is rated right above DHL.

COMPANY		Product Quality Score
	Expeditors	4.3/5
	DHL	3.9/5
	Kuehne + Nagel	3.8/5

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Product Quality for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Expeditors's Product Quality score is rated right above Mercedes-Benz USA, and is preceded by Porsche.

COMPANY		Product Quality Score
	Porsche	4.4/5
	Expeditors	4.3/5
	Mercedes-Benz USA	4.2/5
	Honda	4.1/5
	Toyota	4.1/5
	BMW Group	4.1/5
	Tesla	3.9/5
	Audi	3.9/5
	FedEx	3.6/5

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Expeditors Pricing

Expeditors ROI & Value For Money

4.2/5

Expeditors has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.

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Expeditors Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Logistics and Supply Chain industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Expeditors.

Quick Insights into Expeditors ROI

Expeditors's ROI score was rated highest by customers who have used Expeditors's products/services for Less than 1 Year, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked Expeditors ROI the Highest

Less than 1 Year	4.7
Logistics and Supply Chain	4.6
Male	4.3

Ranked Expeditors ROI the Lowest

Female	3.9
36-40	3.6
Arts and Entertainment	3.1

Expeditors ROI Score by Gender

Male customers rated Expeditors's ROI score 0.4 stars higher than Female customers.

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Male

4.3/5

Female

3.9/5

Expeditors ROI Score by Ethnicity

Expeditors's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 4.2	Caucasian	4.2
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 4	Other	4

Expeditors ROI Score by Age

Expeditors's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.

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Summary	Age	Score
26-30 4	26-30	4
36-40 3.6	36-40	3.6
41-45 4.2	41-45	4.2

Expeditors ROI Score by Usage

Expeditors's ROI score was rated the highest by customers who have used Expeditors's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	4.7
2 to 5 Years	4
5 to 10 Years	4
Over 10 Years	4

Expeditors ROI Score by Industry

Expeditors's ROI score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	4.3
Arts and Entertainment	3.1
Logistics and Supply Chain	4.6

Expeditors Pricing vs. Competitors

Compared to its competitors, Expeditors's ROI score is rated right above DHL.

COMPANY		Pricing Score
	Expeditors	4.2/5
	DHL	3.8/5
	Kuehne + Nagel	3.7/5

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ROI for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Expeditors's ROI score is rated right above Porsche.

COMPANY		Pricing Score
	Expeditors	4.2/5
	Porsche	4.1/5
	Toyota	4/5
	Mercedes-Benz USA	4/5
	Honda	3.9/5
	Tesla	3.9/5
	Audi	3.8/5
	BMW Group	3.7/5
	FedEx	3.4/5

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Expeditors Customer Satisfaction (CSAT)

Expeditors Customer Satisfaction (CSAT) Score

87 / 100

Expeditors has an overall Customer Satisfaction score of 87 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	61%
Satisfied	26%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	2%
Very Dissatisfied	2%

Very Satisfied

61%

Satisfied

26%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Expeditors Customer Satisfaction

Expeditors's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used Expeditors's products/services for Over 10 Years.

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Ranked Expeditors Customer Satisfaction the Highest

26-30	100%
5 to 10 Years	100%
Asian or Pacific Islander	100%

Ranked Expeditors Customer Satisfaction the Lowest

Other	75%
Arts and Entertainment	67%
Over 10 Years	67%

Expeditors Customer Satisfaction Score by Gender

Male customers rated Expeditors's Customer Satisfaction score 13 points higher than Female customers.

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100 / 100

Male

	Very Satisfied	58%
	Satisfied	42%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

87 / 100

Female

	Very Satisfied	74%
	Satisfied	13%
	Neither Satisfied nor Dissatisfied	13%
	Dissatisfied	0%
	Very Dissatisfied	0%

Expeditors Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Expeditors' Customer Satisfaction (CSAT) score was rated 87% according to Caucasian users and customers.

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87 / 100

Very Satisfied	62%
Satisfied	25%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

62%

Satisfied

25%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Expeditors' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	80%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

80%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Expeditors' Customer Satisfaction (CSAT) score was rated 75% according to Other users and customers.

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75 / 100

Very Satisfied	50%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

50%

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

Expeditors Customer Satisfaction Score by Age

Expeditors's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.

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100

Breakdown

Age

Score

26-30

100%

36-40

75%

Expeditors Customer Satisfaction Score by Usage

Expeditors's Customer Satisfaction score was rated the highest by customers who have used Expeditors's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	100
2 to 5 Years	75
5 to 10 Years	100
Over 10 Years	67

Expeditors Customer Satisfaction Score by Industry

Expeditors's Customer Satisfaction score was rated the highest by Logistics and Supply Chain industry customers, and the lowest by Arts and Entertainment industry customers.

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Arts and Entertainment	67
Logistics and Supply Chain	100

Expeditors Customer Satisfaction vs. Competitors

Compared to its competitors, Expeditors's Customer Satisfaction score is rated right above DHL.

COMPANY		Customer Satisfaction (CSAT) Score
	Expeditors	87%
	DHL	79%
	Kuehne + Nagel	76%

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Customer Satisfaction for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Expeditors's Customer Satisfaction score is rated right above Porsche.

COMPANY		Customer Satisfaction (CSAT) Score
	Expeditors	87%
	Porsche	86%
	Toyota	82%
	Honda	81%
	Mercedes-Benz USA	80%
	BMW Group	76%
	Tesla	74%
	Audi	74%
	FedEx	65%

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Expeditors Customer Service

4.3/5

Expeditors has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.

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About Expeditors's Customer Service

Address

1015 Third Ave, Seattle, WA 98104

Website

http://www.expeditors.com/

Phone Number

206-674-3400

Quick Insights into Expeditors Customer Service

Expeditors's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked Expeditors Customer Service the Highest

Tech	5
Less than 1 Year	4.9
Asian or Pacific Islander	4.6

Ranked Expeditors Customer Service the Lowest

Other	3.9
2 to 5 Years	3.5
Arts and Entertainment	3.1

Expeditors Customer Service Score by Gender

Expeditors's Customer Service score was rated 4.3 by both Female and Male customers on Comparably.

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Male

4.3/5

Female

4.3/5

Expeditors Customer Service Score by Ethnicity

Expeditors's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Expeditors.

100

Summary	Ethnicity	Customer Service Score
Caucasian 4.2	Caucasian	4.2
Asian or Pacific Islander 4.6	Asian or Pacific Islander	4.6
Other 3.9	Other	3.9

Expeditors Customer Service Score by Age

Expeditors's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 26-30.

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100

Summary	Age	Customer Service Score
26-30 4.1	26-30	4.1
36-40 4.2	36-40	4.2
41-45 4.2	41-45	4.2

Expeditors Customer Service Score by Usage

Expeditors's Customer Service score was rated the highest by customers who have used Expeditors's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	4.9
2 to 5 Years	3.5
5 to 10 Years	4.5
Over 10 Years	4

Expeditors Customer Service Score by Industry

Expeditors's Customer Service score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	5
Arts and Entertainment	3.1
Logistics and Supply Chain	4.9

Expeditors Customer Service vs. Competitors

Compared to its competitors, Expeditors's Customer Service score is rated right above DHL.

COMPANY		Customer Service Score
	Expeditors	4.3/5
	DHL	3.9/5
	Kuehne + Nagel	3.8/5

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Customer Service for Other Automotive and Transportation Brands

In the Automotive and Transportation industry, Expeditors's Customer Service score is rated right above Porsche.

COMPANY		Customer Service Score
	Expeditors	4.3/5
	Porsche	4.3/5
	Mercedes-Benz USA	4.1/5
	Toyota	4/5
	Honda	4/5
	BMW Group	3.9/5
	Tesla	3.8/5
	Audi	3.8/5
	FedEx	3.5/5

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Expeditors as an Employer

4.2/5

Expeditors has a 4.2/5 stars for its overall company culture rated by their employees

top

15%

CEO of Expeditors

Jeffrey Musser

In the Top 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Expeditors scored a 39 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Expeditors would recommend the brand to a friend. ENPS measures how likely Expeditors employees would recommend working at Expeditors to a friend.

Net Promoter Score

NPS Score

61%	Promoters
17%	Passive
22%	Detractors

Employee Net Promoter Score

eNPS Score

46%	Promoters
22%	Passive
32%	Detractors

Global Ranking Snapshot

Expeditors is ranked #755 in the Global Top 100 Brands. It ranks just behind Philippine Airlines and just ahead of ITW.

RANK			INDUSTRY
753	Meow Wolf		Media and Entertainment
754	Philippine Airlines		Travel and Hospitality
755	Expeditors	Jeffrey Musser	Automotive and Transportation
756	ITW	E. Scott Santi	Energy and Manufacturing
757	Fairmont	William Fatt	Travel and Hospitality
758	Shippo	Laura Behrens	Tech
759	Who What Wear		Fashion and Beauty

Automotive and Transportation Ranking Snapshot

Expeditors is ranked #36 in the Automotive and Transportation Industry. It ranks just behind Cummins Inc. and just ahead of McMaster-Carr.

RANK		Location
34	Rolls-Royce	London, MN
35	Cummins Inc.	Columbus, IN
36	Expeditors	Seattle, WA
37	McMaster-Carr	Elmhurst, IL
38	BNSF Railway	Fort Worth, TX
39	Tata Motors Ltd
40	Faurecia