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Fairmont is

Ranked

#38

Travel and Hospitality Brands

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Fairmont

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Fairmont

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Fairmont is ranked #38 in Travel and Hospitality Brands

About Fairmont's Brand

Fairmont is a leader in the global hospitality industry. Fairmont’s brand is ranked #757 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Fairmont. When compared to other organizations within the Travel and Hospitality industry, Fairmont is ranked #38. Among its major competitors, Fairmont is ranked in 3rd place for NPS while Mandarin Oriental Hotel Group is 1st, and Rosewood Hotel Group is 2nd.

Brand at a Glance

79%

Customer Loyalty

4.1/5

Product Quality

3.9/5

Pricing

3.9/5

Customer Service

Fairmont Ranking

^#757 in Global Best Brands
^#38 in Travel and Hospitality
^#3 / 4 of its competitors

Fairmont NPS

Fairmont's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Fairmont's customers would recommend using the product based on a scale of -100 to 100.

Fairmont Overall NPS

NPS

66%	Promoters
17%	Passives
17%	Detractors

Fairmont NPS Trend

-100

-50

100

Summary	Date	Score
Aug 2024 50	Aug 2024	50
Sep 2024 52	Sep 2024	52
Oct 2024 50	Oct 2024	50
Nov 2024 52	Nov 2024	52
Dec 2024 50	Dec 2024	50
Jan 2025 48	Jan 2025	48
Feb 2025 49	Feb 2025	49
Apr 2025 48	Apr 2025	48
Jun 2025 48	Jun 2025	48
Aug 2025 48	Aug 2025	48
Nov 2025 49	Nov 2025	49
Jan 2026 49	Jan 2026	49

How Other Brands Compare

Fairmont is ranked third for NPS among its competitors. Mandarin Oriental Hotel Group and Rosewood Hotel Group come in first and second, with Marriott coming in at #4.

	Fairmont	Marriott	Mandarin Oriental Hotel Group	Rosewood Hotel Group
Global Ranking	#757	#79	#-	#-
NPS	49	15	75	70
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$44.20B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Fairmont NPS by Gender

Male customers rated Fairmont's NPS 91 points higher than Female customers.

Male

Fairmont's NPS was rated 60 by Male customers on Comparably.

73%

Promoters

14%

Passives

13%

Detractors

Female

-31

Fairmont's NPS was rated -31 by Female customers on Comparably.

15%

Promoters

39%

Passives

46%

Detractors

Fairmont NPS by Ethnicity

Fairmont's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 9	Caucasian	9
African American/Black 40	African American/Black	40
Asian or Pacific Islander 100	Asian or Pacific Islander	100
Other -67	Other	-67

Fairmont NPS by Age

Fairmont's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

40%

60%

26-30

33%

34%

33%

31-35

60%

20%

36-40

100%

56-60

25%

75%

Fairmont NPS by Usage

Fairmont's NPS was rated the highest by customers who have used Fairmont's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -1	Less than 1 Year	-1
1 to 2 Years 0	1 to 2 Years	0
5 to 10 Years 75	5 to 10 Years	75
Over 10 Years 0	Over 10 Years	0

Fairmont NPS vs. Competitors

Compared to its competitors, Fairmont's NPS is rated right above Marriott, and is preceded by Rosewood Hotel Group.

COMPANY		NPS Score
	Mandarin Oriental Hotel Group	75
	Rosewood Hotel Group	70
	Fairmont	49
	Marriott	15
	The Lounge	N/A

Fairmont NPS vs Companies in Travel and Hospitality

In the Travel and Hospitality industry, Fairmont's NPS is rated right above Southwest Airlines, and is preceded by In-N-Out Burger.

COMPANY		NPS Score
	In-N-Out Burger	63
	Fairmont	49
	Southwest Airlines	47
	Delta Air Lines	43
	Ritz-Carlton	38
	Starbucks	30
	Airbnb	24
	Chipotle	16
	Dunkin'	12

Fairmont Customer Reviews

Out of the 6 Fairmont customer reviews 4 were positive and 2 were constructive. Fairmont customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Fairmont Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of Fairmont users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

79%

21%

Fairmont Customer Loyalty Score by Gender

Male customers rated Fairmont's Customer Loyalty score 24% higher than Female customers.

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Male

82%

Yes

Female

58%

Yes

Fairmont Customer Loyalty Score by Ethnicity

Fairmont's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Fairmont.

out of 100

Caucasian

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

out of 100

Other

Fairmont Customer Loyalty Score by Age

Fairmont's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Fairmont.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 82%	18-25	82%
26-30 70%	26-30	70%
31-35 64%	31-35	64%
36-40 70%	36-40	70%
56-60 33%	56-60	33%

Fairmont Customer Loyalty Score by Usage

Fairmont's Customer Loyalty score was rated the highest by customers who have used Fairmont's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year	55%
1 to 2 Years	55%
5 to 10 Years	100%
Over 10 Years	73%

Fairmont Customer Loyalty Score by Industry

Fairmont's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	70%
Arts and Entertainment	55%

Fairmont Customer Loyalty vs. Competitors

Compared to its competitors, Fairmont's Customer Loyalty score is rated right above Mandarin Oriental Hotel Group, and is preceded by Marriott.

COMPANY		Customer Loyalty Score
	Rosewood Hotel Group	84%
	Marriott	81%
	Fairmont	79%
	Mandarin Oriental Hotel Group	53%
	The Lounge	N/A

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Customer Loyalty for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Fairmont's Customer Loyalty score is rated right above Starbucks, and is preceded by Ritz-Carlton.

COMPANY		Customer Loyalty Score
	In-N-Out Burger	88%
	Southwest Airlines	85%
	Delta Air Lines	83%
	Dunkin'	80%
	Ritz-Carlton	80%
	Fairmont	79%
	Starbucks	78%
	Chipotle	76%
	Airbnb	76%

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Fairmont Product Quality

4.1/5

Fairmont has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Fairmont Product Information

Fairmont’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Fairmont's product the highest. Reviewers from the Arts and Entertainment industry rated Fairmont the lowest at 3.9.

Website: http://www.fairmont.com/

Company Size: 10,000+ Employees

Industry

Tech

Consumer Services

Quick Insights into Fairmont Product Quality

Fairmont's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers ages 56-60.

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Ranked Fairmont Product Quality the Highest

36-40	5
Asian or Pacific Islander	5
5 to 10 Years	4.7

Ranked Fairmont Product Quality the Lowest

Female	2.8
Other	2
56-60	1.9

Fairmont Product Quality Score by Gender

Male customers rated Fairmont's Product Quality score 1.3 stars higher than Female customers.

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Male

4.1/5

Female

2.8/5

Fairmont Product Quality Score by Ethnicity

Fairmont's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.5	Caucasian	3.5
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 5	Asian or Pacific Islander	5
Other 2	Other	2

Fairmont Product Quality Score by Age

Fairmont's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4.6	18-25	4.6
26-30 2	26-30	2
31-35 4.3	31-35	4.3
36-40 5	36-40	5
56-60 1.9	56-60	1.9

Fairmont Product Quality Score by Usage

Fairmont's Product Quality score was rated the highest by customers who have used Fairmont's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.9
1 to 2 Years	3.4
5 to 10 Years	4.7
Over 10 Years	3.4

Fairmont Product Quality Score by Industry

Fairmont's Product Quality score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	4
Arts and Entertainment	3.9

Fairmont Product Quality vs. Competitors

Compared to its competitors, Fairmont's Product Quality score is rated right above Mandarin Oriental Hotel Group, and is preceded by Rosewood Hotel Group.

COMPANY		Product Quality Score
	Rosewood Hotel Group	4.5/5
	Fairmont	4.1/5
	Mandarin Oriental Hotel Group	3.7/5
	Marriott	3.5/5
	The Lounge	N/A

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Product Quality for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Fairmont's Product Quality score is rated right above Delta Air Lines, and is preceded by Starbucks.

COMPANY		Product Quality Score
	In-N-Out Burger	4.5/5
	Southwest Airlines	4.1/5
	Starbucks	4.1/5
	Fairmont	4.1/5
	Delta Air Lines	4.1/5
	Ritz-Carlton	4/5
	Chipotle	3.8/5
	Airbnb	3.7/5
	Dunkin'	3.6/5

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Fairmont Pricing

Fairmont ROI & Value For Money

3.9/5

Fairmont has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.

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Fairmont Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Fairmont.

Quick Insights into Fairmont ROI

Fairmont's ROI score was rated highest by customers ages 36-40, and rated lowest by customers ages 56-60.

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Ranked Fairmont ROI the Highest

36-40	5
Asian or Pacific Islander	4.5
Tech	4.1

Ranked Fairmont ROI the Lowest

Female	2.5
Other	2
56-60	1.7

Fairmont ROI Score by Gender

Male customers rated Fairmont's ROI score 1.4 stars higher than Female customers.

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Male

3.9/5

Female

2.5/5

Fairmont ROI Score by Ethnicity

Fairmont's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 4.5	Asian or Pacific Islander	4.5
Other 2	Other	2

Fairmont ROI Score by Age

Fairmont's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.7	18-25	3.7
26-30 3	26-30	3
31-35 4	31-35	4
36-40 5	36-40	5
56-60 1.7	56-60	1.7

Fairmont ROI Score by Usage

Fairmont's ROI score was rated the highest by customers who have used Fairmont's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.7
1 to 2 Years	3.5
5 to 10 Years	3.9
Over 10 Years	3

Fairmont ROI Score by Industry

Fairmont's ROI score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	4.1
Arts and Entertainment	3.6

Fairmont Pricing vs. Competitors

Compared to its competitors, Fairmont's ROI score is rated right above Mandarin Oriental Hotel Group, and is preceded by Rosewood Hotel Group.

COMPANY		Pricing Score
	Rosewood Hotel Group	4.2/5
	Fairmont	3.9/5
	Mandarin Oriental Hotel Group	3.8/5
	Marriott	3.4/5
	The Lounge	N/A

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ROI for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Fairmont's ROI score is rated right above Delta Air Lines, and is preceded by Southwest Airlines.

COMPANY		Pricing Score
	In-N-Out Burger	4.4/5
	Southwest Airlines	4/5
	Fairmont	3.9/5
	Delta Air Lines	3.9/5
	Ritz-Carlton	3.8/5
	Starbucks	3.6/5
	Airbnb	3.5/5
	Chipotle	3.5/5
	Dunkin'	3.4/5

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Fairmont Customer Satisfaction (CSAT)

Fairmont Customer Satisfaction (CSAT) Score

82 / 100

Fairmont has an overall Customer Satisfaction score of 82 rated by its users and customers.

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Very Satisfied	61%
Satisfied	21%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	4%
Very Dissatisfied	7%

Very Satisfied

61%

Satisfied

21%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Fairmont Customer Satisfaction

Fairmont's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Other customers.

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Ranked Fairmont Customer Satisfaction the Highest

18-25	100%
5 to 10 Years	100%
Arts and Entertainment	100%

Ranked Fairmont Customer Satisfaction the Lowest

Over 10 Years	50%
26-30	33%
Other	33%

Fairmont Customer Satisfaction Score by Gender

Male customers rated Fairmont's Customer Satisfaction score 25 points higher than Female customers.

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80 / 100

Male

	Very Satisfied	80%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	7%
	Dissatisfied	13%
	Very Dissatisfied	0%

55 / 100

Female

	Very Satisfied	19%
	Satisfied	36%
	Neither Satisfied nor Dissatisfied	9%
	Dissatisfied	9%
	Very Dissatisfied	27%

Fairmont Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Fairmont's Customer Satisfaction (CSAT) score was rated 73% according to Caucasian users and customers.

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73 / 100

Very Satisfied	73%
Satisfied	0%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	0%
Very Dissatisfied	18%

Very Satisfied

73%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

18%

CSAT according to African American/Black

Fairmont's Customer Satisfaction (CSAT) score was rated 40% according to African American/Black users and customers.

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40 / 100

Very Satisfied	20%
Satisfied	20%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	20%
Very Dissatisfied	20%

Very Satisfied

20%

Satisfied

20%

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

20%

Very Dissatisfied

20%

CSAT according to Asian or Pacific Islander

Fairmont's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	100%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

100%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Fairmont's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.

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33 / 100

Very Satisfied	0%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	67%
Very Dissatisfied	0%

Very Satisfied

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

67%

Very Dissatisfied

Fairmont Customer Satisfaction Score by Age

Fairmont's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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100

Breakdown

Age

Score

18-25

100%

26-30

33%

31-35

100%

36-40

67%

56-60

50%

Fairmont Customer Satisfaction Score by Usage

Fairmont's Customer Satisfaction score was rated the highest by customers who have used Fairmont's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	66
1 to 2 Years	75
5 to 10 Years	100
Over 10 Years	50

Fairmont Customer Satisfaction Score by Industry

Fairmont's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.

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Tech	60
Arts and Entertainment	100

Fairmont Customer Satisfaction vs. Competitors

Compared to its competitors, Fairmont's Customer Satisfaction score is rated right above Rosewood Hotel Group.

COMPANY		Customer Satisfaction (CSAT) Score
	Fairmont	83%
	Rosewood Hotel Group	82%
	Mandarin Oriental Hotel Group	67%
	Marriott	64%
	The Lounge	0%

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Customer Satisfaction for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Fairmont's Customer Satisfaction score is rated right above Southwest Airlines, and is preceded by Starbucks.

COMPANY		Customer Satisfaction (CSAT) Score
	In-N-Out Burger	87%
	Starbucks	84%
	Fairmont	83%
	Southwest Airlines	81%
	Delta Air Lines	79%
	Ritz-Carlton	78%
	Airbnb	72%
	Dunkin'	65%
	Chipotle	62%

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Fairmont Customer Service

3.9/5

Fairmont has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.

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About Fairmont's Customer Service

Website

http://www.fairmont.com/

Phone Number

1(800)257-7544

Quick Insights into Fairmont Customer Service

Fairmont's Customer Service score was rated highest by customers ages 36-40, and rated lowest by Other customers.

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Ranked Fairmont Customer Service the Highest

36-40	4.8
Asian or Pacific Islander	4.7
5 to 10 Years	4.5

Ranked Fairmont Customer Service the Lowest

Female	2.6
56-60	2.1
Other	1.8

Fairmont Customer Service Score by Gender

Male customers rated Fairmont's Customer Service score 1.5 stars higher than Female customers.

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Male

4.1/5

Female

2.6/5

Fairmont Customer Service Score by Ethnicity

Fairmont's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Fairmont.

100

Summary	Ethnicity	Customer Service Score
Caucasian 3.3	Caucasian	3.3
African American/Black 3.3	African American/Black	3.3
Asian or Pacific Islander 4.7	Asian or Pacific Islander	4.7
Other 1.8	Other	1.8

Fairmont Customer Service Score by Age

Fairmont's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 4.3	18-25	4.3
26-30 2.6	26-30	2.6
31-35 4	31-35	4
36-40 4.8	36-40	4.8
56-60 2.1	56-60	2.1

Fairmont Customer Service Score by Usage

Fairmont's Customer Service score was rated the highest by customers who have used Fairmont's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.2
1 to 2 Years	2.7
5 to 10 Years	4.5
Over 10 Years	3.2

Fairmont Customer Service Score by Industry

Fairmont's Customer Service score was rated the highest by Tech industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	4.5
Arts and Entertainment	3.8

Fairmont Customer Service vs. Competitors

Compared to its competitors, Fairmont's Customer Service score is rated right above Mandarin Oriental Hotel Group, and is preceded by Rosewood Hotel Group.

COMPANY		Customer Service Score
	Rosewood Hotel Group	4.4/5
	Fairmont	3.9/5
	Mandarin Oriental Hotel Group	3.8/5
	Marriott	3.4/5
	The Lounge	N/A

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Customer Service for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Fairmont's Customer Service score is rated right above Chipotle, and is preceded by Ritz-Carlton.

COMPANY		Customer Service Score
	In-N-Out Burger	4.5/5
	Southwest Airlines	4.1/5
	Starbucks	4.1/5
	Delta Air Lines	4/5
	Ritz-Carlton	4/5
	Fairmont	3.9/5
	Chipotle	3.6/5
	Airbnb	3.5/5
	Dunkin'	3.4/5

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Fairmont as an Employer

4.3/5

Fairmont has a 4.3/5 stars for its overall company culture rated by their employees

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CEO of Fairmont

William Fatt

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Fairmont scored a 49 for Net Promoter Score and a 36 for Employee Net Promoter Score. NPS gauges how likely a customer of Fairmont would recommend the brand to a friend. ENPS measures how likely Fairmont employees would recommend working at Fairmont to a friend.

Net Promoter Score

NPS Score

66%	Promoters
17%	Passive
17%	Detractors

Employee Net Promoter Score

eNPS Score

57%	Promoters
22%	Passive
21%	Detractors

Global Ranking Snapshot

Fairmont is ranked #757 in the Global Top 100 Brands. It ranks just behind ITW and just ahead of Shippo.

RANK			INDUSTRY
755	Expeditors	Jeffrey Musser	Automotive and Transportation
756	ITW	E. Scott Santi	Energy and Manufacturing
757	Fairmont	William Fatt	Travel and Hospitality
758	Shippo	Laura Behrens	Tech
759	Who What Wear		Fashion and Beauty
760	GoNoodle	KC Estenson	Health and Wellness
761	BioFire Diagnostics	Randy Rasmussen	Health and Wellness