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Wynn Resorts is
Ranked
#19
in
Travel and Hospitality Brands
Brand Page
Wynn Resorts
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Wynn Resorts is ranked #19 in Travel and Hospitality Brands

About Wynn Resorts' Brand

Independent hotel company in the world Wynn Resorts’s brand is ranked #156 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Wynn Resorts. When compared to other organizations within the Travel and Hospitality industry, Wynn Resorts is ranked #19. Among its major competitors, Wynn Resorts is ranked in 1st place for NPS while Las Vegas Sands is 2nd, and MGM Resorts International is 3rd.Their current market cap is $13.34B

Brand at a Glance

71%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4.2/5
Customer Service

Wynn Resorts Ranking

Wynn Resorts NPS

Wynn Resorts's Net Promoter Score (NPS) is a 44 with 62% Promoters, 20% Passives, and 18% Detractors. Net Promoter Score tracks whether Wynn Resorts's customers would recommend using the product based on a scale of -100 to 100.

Wynn Resorts Overall NPS

44
NPS
62%Promoters
20%Passives
18%Detractors
Wynn Resorts Overall NPS

Wynn Resorts NPS Trend

-100
-50
0
50
100
May 2021
35
May 202135
Jun 2021
32
Jun 202132
Jul 2021
28
Jul 202128
Aug 2021
30
Aug 202130
Sep 2021
32
Sep 202132
Oct 2021
36
Oct 202136
Nov 2021
38
Nov 202138
Jan 2022
36
Jan 202236
Feb 2022
39
Feb 202239
Mar 2022
40
Mar 202240
Apr 2022
43
Apr 202243
Jun 2022
43
Jun 202243

How Other Brands Compare

Wynn Resorts is ranked first for NPS among its competitors. Las Vegas Sands and MGM Resorts International come in second and third, with Caesars Entertainment coming in at #4. Among those competitors, it is the lowest valued company behind Las Vegas Sands.

Sign Up for Brand Profile PRO to get the full Comparison data of Wynn Resorts vs Competitors.

Wynn Resorts' Logo
Wynn Resorts
MGM Resorts International's Logo
MGM Resorts International
Las Vegas Sands' Logo
Las Vegas Sands
Caesars Entertainment's Logo
Caesars Entertainment
Global Ranking#156#174#-#-
NPS442223-23
Valuation Updated every 24 hours for public companies$13.34B$19.65B$25.54B$14.01B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Wynn Resorts NPS by Gender

Male customers rated Wynn Resorts's NPS 60 points higher than Female customers.

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Male

100

Wynn Resorts's NPS was rated 100 by Male customers on Comparably.

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100%
Promoters
0%
Passives
0%
Detractors

Female

40

Wynn Resorts's NPS was rated 40 by Female customers on Comparably.

Sign Up to learn about Wynn Resorts' NPS Score rated by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors

Wynn Resorts NPS by Ethnicity

Wynn Resorts's NPS was rated 50 points by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Wynn Resorts.
-100
-50
0
50
100
Caucasian
50
Caucasian50

Wynn Resorts NPS by Usage

Wynn Resorts's NPS was rated the highest by customers who have used Wynn Resorts's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Wynn Resorts.
-100
-50
0
50
100
1 to 2 Years
34
1 to 2 Years34
2 to 5 Years
60
2 to 5 Years60
Over 10 Years
50
Over 10 Years50

Wynn Resorts NPS vs. Competitors

Compared to its competitors, Wynn Resorts's NPS is rated right above Las Vegas Sands.

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Wynn Resorts' Logo
VS
Las Vegas Sands' Logo
MGM Resorts International's Logo
Station Casinos' Logo
Caesars Entertainment's Logo
Century Casinos' Logo

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Wynn Resorts NPS vs Companies in Travel and Hospitality

In the Travel and Hospitality industry, Wynn Resorts's NPS is rated right above Starbucks, and is preceded by Chipotle.

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Wynn Resorts' Logo
VS
In-N-Out Burger's Logo
Southwest Airlines' Logo
Delta Air Lines' Logo
Chipotle's Logo
Starbucks' Logo
Ritz-Carlton's Logo
Airbnb's Logo
Dunkin' Logo

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Wynn Resorts Customer Reviews

Out of the 4 Wynn Resorts customer reviews 4 were positive and 0 were constructive. Wynn Resorts customer reviews reflect that all customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Qualify rooms and upkeep with maintenance. High-class shopping options to pick from.
Review from Los Angeles, CA / Female / Caucasian / 18-25
What do you value most about this brand?
Environmental attention is clearly important here
Review from Las Vegas, NV / Female / Other / 18-25
What do you value most about this brand?
No other operator is better at KYC
Review from New York, NY / Male / Caucasian / 61-65
What do you value most about this brand?
The best managed casino in the biz.
Review from Las Vegas, NV / Male / Caucasian / 66+

Wynn Resorts Customer Loyalty

71%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

71% of Wynn Resorts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

71
71%
29
29%
Wynn Resorts Customer Loyalty

Wynn Resorts Customer Loyalty Score by Gender

Male customers rated Wynn Resorts's Customer Loyalty score 36% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Wynn Resorts.
Male
82%
Yes
Female
46%
Yes

Wynn Resorts Customer Loyalty Score by Ethnicity

Wynn Resorts's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Wynn Resorts.
55
out of 100
Caucasian

Wynn Resorts Customer Loyalty Score by Usage

Wynn Resorts's Customer Loyalty score was rated the highest by customers who have used Wynn Resorts's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years
70%
2 to 5 Years
82%
Over 10 Years
55%

Wynn Resorts Customer Loyalty Score by Industry

Wynn Resorts's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Hospitality industry customers.

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Accounting
55%
Hospitality
40%

Wynn Resorts Customer Loyalty vs. Competitors

Compared to its competitors, Wynn Resorts's Customer Loyalty score is rated right above Las Vegas Sands, and is preceded by MGM Resorts International.

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Wynn Resorts' Logo
VS
Caesars Entertainment's Logo
Station Casinos' Logo
MGM Resorts International's Logo
Las Vegas Sands' Logo
Century Casinos' Logo

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Customer Loyalty for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Wynn Resorts's Customer Loyalty score is rated right below Airbnb.

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Wynn Resorts' Logo
VS
In-N-Out Burger's Logo
Southwest Airlines' Logo
Delta Air Lines' Logo
Ritz-Carlton's Logo
Dunkin' Logo
Starbucks' Logo
Chipotle's Logo
Airbnb's Logo

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Wynn Resorts Product Quality

4.2/5

Wynn Resorts has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Wynn Resorts Product Information

Wynn Resorts’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated Wynn Resorts's product the highest. Reviewers from the Accounting industry rated Wynn Resorts the lowest at 4.1.

Website
http://www.wynnlasvegas.com/
Company Size
10,000+ Employees

Industry

Travel

Quick Insights into Wynn Resorts Product Quality

Wynn Resorts's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Wynn Resorts Product Quality the Highest

Male
5
1 to 2 Years
4.6
Hospitality
4.6

Ranked Wynn Resorts Product Quality the Lowest

Accounting
4.1
2 to 5 Years
4
Female
3.6

Wynn Resorts Product Quality Score by Gender

Male customers rated Wynn Resorts's Product Quality score 1.4 stars higher than Female customers.

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Male

5/5

Female

3.6/5

Wynn Resorts Product Quality Score by Ethnicity

Wynn Resorts's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Wynn Resorts.
0
1
2
3
4
5
Caucasian
4.1
Caucasian4.1

Wynn Resorts Product Quality Score by Usage

Wynn Resorts's Product Quality score was rated the highest by customers who have used Wynn Resorts's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years
4.6
2 to 5 Years
4
Over 10 Years
4.1

Wynn Resorts Product Quality Score by Industry

Wynn Resorts's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Accounting
4.1
Hospitality
4.6

Wynn Resorts Product Quality vs. Competitors

Compared to its competitors, Wynn Resorts's Product Quality score is rated right above Las Vegas Sands.

Unlock Wynn Resorts Product Quality vs. Competitors Data

Wynn Resorts' Logo
VS
Las Vegas Sands' Logo
MGM Resorts International's Logo
Station Casinos' Logo
Caesars Entertainment's Logo
Century Casinos' Logo

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Product Quality for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Wynn Resorts's Product Quality score is rated right above Dunkin', and is preceded by Ritz-Carlton.

COMPANYProduct Quality Score
In-N-Out Burger4.5/5
Chipotle4.3/5
Delta Air Lines4.3/5
Southwest Airlines4.3/5
Starbucks4.2/5
Ritz-Carlton4.2/5
Wynn Resorts4.2/5
Dunkin'4/5
Airbnb3.8/5

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Wynn Resorts' Logo
VS
In-N-Out Burger's Logo
Chipotle's Logo
Delta Air Lines' Logo
Southwest Airlines' Logo
Starbucks' Logo
Ritz-Carlton's Logo
Dunkin' Logo
Airbnb's Logo

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Wynn Resorts Pricing

Wynn Resorts ROI & Value For Money

4/5

Wynn Resorts has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Wynn Resorts Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Accounting industry think that they had the lowest ROI from Wynn Resorts.

Quick Insights into Wynn Resorts ROI

Wynn Resorts's ROI score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Wynn Resorts ROI the Highest

Male
4.6
2 to 5 Years
4.4
Hospitality
4.1

Ranked Wynn Resorts ROI the Lowest

Accounting
3.9
Over 10 Years
3.6
Female
3.4

Wynn Resorts ROI Score by Gender

Male customers rated Wynn Resorts's ROI score 1.2 stars higher than Female customers.

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Male

4.6/5

Female

3.4/5

Wynn Resorts ROI Score by Ethnicity

Wynn Resorts's ROI score was rated 3.6 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Wynn Resorts.
0
1
2
3
4
5
Caucasian
3.6
Caucasian3.6

Wynn Resorts ROI Score by Usage

Wynn Resorts's ROI score was rated the highest by customers who have used Wynn Resorts's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years
4
2 to 5 Years
4.4
Over 10 Years
3.6

Wynn Resorts ROI Score by Industry

Wynn Resorts's ROI score was rated the highest by Hospitality industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Accounting
3.9
Hospitality
4.1

Wynn Resorts Pricing vs. Competitors

Compared to its competitors, Wynn Resorts's ROI score is rated right above Las Vegas Sands.

Unlock Wynn Resorts ROI vs. Competitors Data

Wynn Resorts' Logo
VS
Las Vegas Sands' Logo
MGM Resorts International's Logo
Station Casinos' Logo
Century Casinos' Logo
Caesars Entertainment's Logo

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ROI for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Wynn Resorts's ROI score is rated right above Ritz-Carlton, and is preceded by Chipotle.

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Wynn Resorts' Logo
VS
In-N-Out Burger's Logo
Southwest Airlines' Logo
Delta Air Lines' Logo
Chipotle's Logo
Ritz-Carlton's Logo
Dunkin' Logo
Starbucks' Logo
Airbnb's Logo

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Wynn Resorts Customer Satisfaction (CSAT)

Wynn Resorts Customer Satisfaction (CSAT) Score

89 / 100

Wynn Resorts has an overall Customer Satisfaction score of 89 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied71%
Satisfied18%
Neither Satisfied nor Dissatisfied0%
Dissatisfied5%
Very Dissatisfied6%
Very Satisfied
71%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
6%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Wynn Resorts Customer Satisfaction

Wynn Resorts's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.

Sign Up to unlock insights into how customers have ranked Wynn Resorts' Customer Satisfaction.

Ranked Wynn Resorts Customer Satisfaction the Highest

Male
100%
Caucasian
75%
Over 10 Years
75%

Ranked Wynn Resorts Customer Satisfaction the Lowest

Female
75%

Wynn Resorts Customer Satisfaction Score by Gender

Male customers rated Wynn Resorts's Customer Satisfaction score 25 points higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Wynn Resorts.
100 / 100
Male
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
75 / 100
Female
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%

Wynn Resorts Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Wynn Resorts' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.

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75 / 100
Very Satisfied75%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied25%
Very Dissatisfied0%
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%

Wynn Resorts Customer Satisfaction Score by Usage

Wynn Resorts's Customer Satisfaction score was rated 75 points by customers who have used Wynn Resorts's products/services for Over 10 Years.

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Over 10 Years
75

Wynn Resorts Customer Satisfaction vs. Competitors

Compared to its competitors, Wynn Resorts's Customer Satisfaction score is rated right above Las Vegas Sands.

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Wynn Resorts' Logo
VS
Las Vegas Sands' Logo
MGM Resorts International's Logo
Station Casinos' Logo
Caesars Entertainment's Logo
Century Casinos' Logo

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Customer Satisfaction for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Wynn Resorts's Customer Satisfaction score is rated right above Starbucks.

COMPANYCustomer Satisfaction (CSAT) Score
Wynn Resorts89%
Starbucks88%
Delta Air Lines85%
Southwest Airlines85%
In-N-Out Burger84%
Chipotle81%
Ritz-Carlton79%
Airbnb77%
Dunkin'73%

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Wynn Resorts' Logo
VS
Starbucks' Logo
Delta Air Lines' Logo
Southwest Airlines' Logo
In-N-Out Burger's Logo
Chipotle's Logo
Ritz-Carlton's Logo
Airbnb's Logo
Dunkin' Logo

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Wynn Resorts Customer Service

4.2/5

Wynn Resorts has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

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About Wynn Resorts's Customer Service

Address

3131 Las Vegas Boulevard South, Las Vegas, NV


Website

http://www.wynnlasvegas.com/


Phone Number

702-770-7555

Quick Insights into Wynn Resorts Customer Service

Wynn Resorts's Customer Service score was rated highest by customers from the Hospitality industry, and rated lowest by customers who have used Wynn Resorts's products/services for Over 10 Years.

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Ranked Wynn Resorts Customer Service the Highest

Hospitality
4.8
2 to 5 Years
4.5
Caucasian
4.1

Ranked Wynn Resorts Customer Service the Lowest

Female
4
Accounting
3.5
Over 10 Years
3

Wynn Resorts Customer Service Score by Gender

Male customers rated Wynn Resorts's Customer Service score 0.1 stars higher than Female customers.

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Male

4.1/5

Female

4/5

Wynn Resorts Customer Service Score by Ethnicity

Wynn Resorts's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Wynn Resorts.
0
20
40
60
80
100
Caucasian
4.1
Caucasian4.1

Wynn Resorts Customer Service Score by Usage

Wynn Resorts's Customer Service score was rated the highest by customers who have used Wynn Resorts's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years
4.3
2 to 5 Years
4.5
Over 10 Years
3

Wynn Resorts Customer Service Score by Industry

Wynn Resorts's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Accounting
3.5
Hospitality
4.8

Wynn Resorts Customer Service vs. Competitors

Compared to its competitors, Wynn Resorts's Customer Service score is rated right above Las Vegas Sands.

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Wynn Resorts' Logo
VS
Las Vegas Sands' Logo
MGM Resorts International's Logo
Station Casinos' Logo
Caesars Entertainment's Logo
Century Casinos' Logo

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Customer Service for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Wynn Resorts's Customer Service score is rated right above Delta Air Lines, and is preceded by Chipotle.

COMPANYCustomer Service Score
In-N-Out Burger4.5/5
Southwest Airlines4.3/5
Chipotle4.2/5
Wynn Resorts4.2/5
Delta Air Lines4.2/5
Starbucks4.1/5
Ritz-Carlton4.1/5
Dunkin'3.8/5
Airbnb3.6/5

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Wynn Resorts' Logo
VS
In-N-Out Burger's Logo
Southwest Airlines' Logo
Chipotle's Logo
Delta Air Lines' Logo
Starbucks' Logo
Ritz-Carlton's Logo
Dunkin' Logo
Airbnb's Logo

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Wynn Resorts as an Employer

2.5/5

Wynn Resorts has a 2.5/5 stars for its overall company culture rated by their employees

  Wynn Resorts CEO
bottom
15%
CEO of Wynn Resorts

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Wynn Resorts scored a 44 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Wynn Resorts would recommend the brand to a friend. ENPS measures how likely Wynn Resorts employees would recommend working at Wynn Resorts to a friend.

Net Promoter Score

44
NPS Score
62%Promoters
20%Passive
18%Detractors

Employee Net Promoter Score

-14
eNPS Score
31%Promoters
24%Passive
45%Detractors

Global Ranking Snapshot

Wynn Resorts is ranked #156 in the Global Top 100 Brands. It ranks just behind DoorDash and just ahead of Activision.

RANKCOMPANYCEOINDUSTRY
154
Deloitte (US)  Deloitte (US) CEO
Joe Ucuzoglu
Business and Consumer Services
155
DoorDash  DoorDash CEO
Tony Xu
Tech
156
Wynn Resorts  Wynn Resorts CEO
Matthew Maddox
Travel and Hospitality
157
Activision  Activision CEO
Rob Kostich
Media and Entertainment
158
Harley-Davidson  Harley-Davidson CEO
Matthew Levatich
Automotive and Transportation
159
Chevron Corporation  Chevron Corporation CEO
Michael Wirth
Energy and Manufacturing
160
Universal Studios  Universal Studios CEO
Ronald Meyer
Media and Entertainment

Travel and Hospitality Ranking Snapshot

Wynn Resorts is ranked #19 in the Travel and Hospitality Industry. It ranks just behind United Airlines and just ahead of Universal Studios.

RANKCOMPANYLocation
17
Taco Bell
Irvine, CA
18
United Airlines
Chicago, IL
19
Wynn Resorts
Las Vegas, NV
20
Universal Studios
Universal City, CA
21
Hyatt
Chicago, IL
22
MGM Resorts International
Las Vegas, NV
23
SpaceX
Hawthorne, CA