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Wynn Resorts is

Ranked

#19

Travel and Hospitality Brands

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Wynn Resorts

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Wynn Resorts

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Wynn Resorts is ranked #19 in Travel and Hospitality Brands

About Wynn Resorts' Brand

Independent hotel company in the world Wynn Resorts’s brand is ranked #156 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Wynn Resorts. When compared to other organizations within the Travel and Hospitality industry, Wynn Resorts is ranked #19. Among its major competitors, Wynn Resorts is ranked in 1st place for NPS while Las Vegas Sands is 2nd, and MGM Resorts International is 3rd.Their current market cap is $13.34B

Brand at a Glance

71%

Customer Loyalty

4.2/5

Product Quality

4/5

Pricing

4.2/5

Customer Service

Wynn Resorts Ranking

^#19 in Travel and Hospitality
^#1 / 4 of its competitors

Wynn Resorts NPS

Wynn Resorts's Net Promoter Score (NPS) is a 44 with 62% Promoters, 20% Passives, and 18% Detractors. Net Promoter Score tracks whether Wynn Resorts's customers would recommend using the product based on a scale of -100 to 100.

Wynn Resorts Overall NPS

NPS

62%	Promoters
20%	Passives
18%	Detractors

Wynn Resorts NPS Trend

-100

-50

100

Summary	Date	Score
May 2021 35	May 2021	35
Jun 2021 32	Jun 2021	32
Jul 2021 28	Jul 2021	28
Aug 2021 30	Aug 2021	30
Sep 2021 32	Sep 2021	32
Oct 2021 36	Oct 2021	36
Nov 2021 38	Nov 2021	38
Jan 2022 36	Jan 2022	36
Feb 2022 39	Feb 2022	39
Mar 2022 40	Mar 2022	40
Apr 2022 43	Apr 2022	43
Jun 2022 43	Jun 2022	43

How Other Brands Compare

Wynn Resorts is ranked first for NPS among its competitors. Las Vegas Sands and MGM Resorts International come in second and third, with Caesars Entertainment coming in at #4. Among those competitors, it is the lowest valued company behind Las Vegas Sands.

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	Wynn Resorts	MGM Resorts International	Las Vegas Sands	Caesars Entertainment
Global Ranking	#156	#174	#-	#-
NPS	44	22	23	-23
Valuation Updated every 24 hours for public companies	$13.34B	$19.65B	$25.54B	$14.01B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Wynn Resorts NPS by Gender

Male customers rated Wynn Resorts's NPS 60 points higher than Female customers.

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Male

100

Wynn Resorts's NPS was rated 100 by Male customers on Comparably.

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100%

Promoters

Passives

Detractors

Female

Wynn Resorts's NPS was rated 40 by Female customers on Comparably.

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60%

Promoters

20%

Passives

20%

Detractors

Wynn Resorts NPS by Ethnicity

Wynn Resorts's NPS was rated 50 points by Caucasian customers on Comparably.

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-100

-50

100

Summary	Ethnicity	Score
Caucasian 50	Caucasian	50

Wynn Resorts NPS by Usage

Wynn Resorts's NPS was rated the highest by customers who have used Wynn Resorts's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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-100

-50

100

Summary	Usage	Score
1 to 2 Years 34	1 to 2 Years	34
2 to 5 Years 60	2 to 5 Years	60
Over 10 Years 50	Over 10 Years	50

Wynn Resorts NPS vs. Competitors

Compared to its competitors, Wynn Resorts's NPS is rated right above Las Vegas Sands.

COMPANY		NPS Score
	Wynn Resorts	44
	Las Vegas Sands	23
	MGM Resorts International	22
	Station Casinos	8
	Caesars Entertainment	-23
	Century Casinos	-100

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Wynn Resorts NPS vs Companies in Travel and Hospitality

In the Travel and Hospitality industry, Wynn Resorts's NPS is rated right above Starbucks, and is preceded by Chipotle.

COMPANY		NPS Score
	In-N-Out Burger	66
	Southwest Airlines	58
	Delta Air Lines	50
	Chipotle	46
	Wynn Resorts	44
	Starbucks	38
	Ritz-Carlton	38
	Airbnb	31
	Dunkin'	27

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Wynn Resorts Customer Reviews

Out of the 4 Wynn Resorts customer reviews 4 were positive and 0 were constructive. Wynn Resorts customer reviews reflect that all customers have a favorable experience using the products/services of the company.

Wynn Resorts Customer Loyalty

71%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

71% of Wynn Resorts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

71%

29%

Wynn Resorts Customer Loyalty Score by Gender

Male customers rated Wynn Resorts's Customer Loyalty score 36% higher than Female customers.

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Male

82%

Yes

Female

46%

Yes

Wynn Resorts Customer Loyalty Score by Ethnicity

Wynn Resorts's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Wynn Resorts Customer Loyalty Score by Usage

Wynn Resorts's Customer Loyalty score was rated the highest by customers who have used Wynn Resorts's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years	70%
2 to 5 Years	82%
Over 10 Years	55%

Wynn Resorts Customer Loyalty Score by Industry

Wynn Resorts's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Hospitality industry customers.

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Accounting	55%
Hospitality	40%

Wynn Resorts Customer Loyalty vs. Competitors

Compared to its competitors, Wynn Resorts's Customer Loyalty score is rated right above Las Vegas Sands, and is preceded by MGM Resorts International.

COMPANY		Customer Loyalty Score
	Caesars Entertainment	85%
	Station Casinos	79%
	MGM Resorts International	76%
	Wynn Resorts	71%
	Las Vegas Sands	58%
	Century Casinos	10%

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Customer Loyalty for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Wynn Resorts's Customer Loyalty score is rated right below Airbnb.

COMPANY		Customer Loyalty Score
	In-N-Out Burger	88%
	Southwest Airlines	86%
	Delta Air Lines	85%
	Ritz-Carlton	83%
	Dunkin'	80%
	Starbucks	77%
	Chipotle	76%
	Airbnb	76%
	Wynn Resorts	71%

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Wynn Resorts Product Quality

4.2/5

Wynn Resorts has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Wynn Resorts Product Information

Wynn Resorts’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated Wynn Resorts's product the highest. Reviewers from the Accounting industry rated Wynn Resorts the lowest at 4.1.

Website: http://www.wynnlasvegas.com/

Company Size: 10,000+ Employees

Industry

Travel

Quick Insights into Wynn Resorts Product Quality

Wynn Resorts's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Wynn Resorts Product Quality the Highest

Male	5
1 to 2 Years	4.6
Hospitality	4.6

Ranked Wynn Resorts Product Quality the Lowest

Accounting	4.1
2 to 5 Years	4
Female	3.6

Wynn Resorts Product Quality Score by Gender

Male customers rated Wynn Resorts's Product Quality score 1.4 stars higher than Female customers.

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Male

5/5

Female

3.6/5

Wynn Resorts Product Quality Score by Ethnicity

Wynn Resorts's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 4.1	Caucasian	4.1

Wynn Resorts Product Quality Score by Usage

Wynn Resorts's Product Quality score was rated the highest by customers who have used Wynn Resorts's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	4.6
2 to 5 Years	4
Over 10 Years	4.1

Wynn Resorts Product Quality Score by Industry

Wynn Resorts's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Accounting industry customers.

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Accounting	4.1
Hospitality	4.6

Wynn Resorts Product Quality vs. Competitors

Compared to its competitors, Wynn Resorts's Product Quality score is rated right above Las Vegas Sands.

COMPANY		Product Quality Score
	Wynn Resorts	4.2/5
	Las Vegas Sands	3.8/5
	MGM Resorts International	3.7/5
	Station Casinos	3.3/5
	Caesars Entertainment	2.7/5
	Century Casinos	2.5/5

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Product Quality for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Wynn Resorts's Product Quality score is rated right above Dunkin', and is preceded by Ritz-Carlton.

COMPANY		Product Quality Score
	In-N-Out Burger	4.5/5
	Chipotle	4.3/5
	Delta Air Lines	4.3/5
	Southwest Airlines	4.3/5
	Starbucks	4.2/5
	Ritz-Carlton	4.2/5
	Wynn Resorts	4.2/5
	Dunkin'	4/5
	Airbnb	3.8/5

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Wynn Resorts Pricing

Wynn Resorts ROI & Value For Money

4/5

Wynn Resorts has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.

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Wynn Resorts Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Accounting industry think that they had the lowest ROI from Wynn Resorts.

Quick Insights into Wynn Resorts ROI

Wynn Resorts's ROI score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Wynn Resorts ROI the Highest

Male	4.6
2 to 5 Years	4.4
Hospitality	4.1

Ranked Wynn Resorts ROI the Lowest

Accounting	3.9
Over 10 Years	3.6
Female	3.4

Wynn Resorts ROI Score by Gender

Male customers rated Wynn Resorts's ROI score 1.2 stars higher than Female customers.

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Male

4.6/5

Female

3.4/5

Wynn Resorts ROI Score by Ethnicity

Wynn Resorts's ROI score was rated 3.6 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6

Wynn Resorts ROI Score by Usage

Wynn Resorts's ROI score was rated the highest by customers who have used Wynn Resorts's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years	4
2 to 5 Years	4.4
Over 10 Years	3.6

Wynn Resorts ROI Score by Industry

Wynn Resorts's ROI score was rated the highest by Hospitality industry customers, and the lowest by Accounting industry customers.

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Accounting	3.9
Hospitality	4.1

Wynn Resorts Pricing vs. Competitors

Compared to its competitors, Wynn Resorts's ROI score is rated right above Las Vegas Sands.

COMPANY		Pricing Score
	Wynn Resorts	4/5
	Las Vegas Sands	3.7/5
	MGM Resorts International	3.5/5
	Station Casinos	3.3/5
	Century Casinos	2.7/5
	Caesars Entertainment	2.6/5

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ROI for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Wynn Resorts's ROI score is rated right above Ritz-Carlton, and is preceded by Chipotle.

COMPANY		Pricing Score
	In-N-Out Burger	4.4/5
	Southwest Airlines	4.2/5
	Delta Air Lines	4/5
	Chipotle	4/5
	Wynn Resorts	4/5
	Ritz-Carlton	3.8/5
	Dunkin'	3.8/5
	Starbucks	3.7/5
	Airbnb	3.6/5

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Wynn Resorts Customer Satisfaction (CSAT)

Wynn Resorts Customer Satisfaction (CSAT) Score

89 / 100

Wynn Resorts has an overall Customer Satisfaction score of 89 rated by its users and customers.

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Very Satisfied	71%
Satisfied	18%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	5%
Very Dissatisfied	6%

Very Satisfied

71%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Wynn Resorts Customer Satisfaction

Wynn Resorts's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked Wynn Resorts Customer Satisfaction the Highest

Male	100%
Caucasian	75%
Over 10 Years	75%

Ranked Wynn Resorts Customer Satisfaction the Lowest

Female	75%

Wynn Resorts Customer Satisfaction Score by Gender

Male customers rated Wynn Resorts's Customer Satisfaction score 25 points higher than Female customers.

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100 / 100

Male

	Very Satisfied	100%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	0%

75 / 100

Female

	Very Satisfied	75%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	25%
	Very Dissatisfied	0%

Wynn Resorts Customer Satisfaction Score by Ethnicity

Caucasian
75%

CSAT according to Caucasian

Wynn Resorts' Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.

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75 / 100

Very Satisfied	75%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	0%

Very Satisfied

75%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

Wynn Resorts Customer Satisfaction Score by Usage

Wynn Resorts's Customer Satisfaction score was rated 75 points by customers who have used Wynn Resorts's products/services for Over 10 Years.

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Over 10 Years	75

Wynn Resorts Customer Satisfaction vs. Competitors

Compared to its competitors, Wynn Resorts's Customer Satisfaction score is rated right above Las Vegas Sands.

COMPANY		Customer Satisfaction (CSAT) Score
	Wynn Resorts	89%
	Las Vegas Sands	75%
	MGM Resorts International	63%
	Station Casinos	58%
	Caesars Entertainment	39%
	Century Casinos	0%

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Customer Satisfaction for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Wynn Resorts's Customer Satisfaction score is rated right above Starbucks.

COMPANY		Customer Satisfaction (CSAT) Score
	Wynn Resorts	89%
	Starbucks	88%
	Delta Air Lines	85%
	Southwest Airlines	85%
	In-N-Out Burger	84%
	Chipotle	81%
	Ritz-Carlton	79%
	Airbnb	77%
	Dunkin'	73%

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Wynn Resorts Customer Service

4.2/5

Wynn Resorts has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.

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About Wynn Resorts's Customer Service

Address

3131 Las Vegas Boulevard South, Las Vegas, NV

Website

http://www.wynnlasvegas.com/

Phone Number

702-770-7555

Quick Insights into Wynn Resorts Customer Service

Wynn Resorts's Customer Service score was rated highest by customers from the Hospitality industry, and rated lowest by customers who have used Wynn Resorts's products/services for Over 10 Years.

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Ranked Wynn Resorts Customer Service the Highest

Hospitality	4.8
2 to 5 Years	4.5
Caucasian	4.1

Ranked Wynn Resorts Customer Service the Lowest

Female	4
Accounting	3.5
Over 10 Years	3

Wynn Resorts Customer Service Score by Gender

Male customers rated Wynn Resorts's Customer Service score 0.1 stars higher than Female customers.

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Male

4.1/5

Female

4/5

Wynn Resorts Customer Service Score by Ethnicity

Wynn Resorts's Customer Service score was rated 4.1 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 4.1	Caucasian	4.1

Wynn Resorts Customer Service Score by Usage

Wynn Resorts's Customer Service score was rated the highest by customers who have used Wynn Resorts's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years	4.3
2 to 5 Years	4.5
Over 10 Years	3

Wynn Resorts Customer Service Score by Industry

Wynn Resorts's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Accounting industry customers.

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Accounting	3.5
Hospitality	4.8

Wynn Resorts Customer Service vs. Competitors

Compared to its competitors, Wynn Resorts's Customer Service score is rated right above Las Vegas Sands.

COMPANY		Customer Service Score
	Wynn Resorts	4.2/5
	Las Vegas Sands	3.7/5
	MGM Resorts International	3.5/5
	Station Casinos	3.4/5
	Caesars Entertainment	2.6/5
	Century Casinos	2.5/5

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Customer Service for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, Wynn Resorts's Customer Service score is rated right above Delta Air Lines, and is preceded by Chipotle.

COMPANY		Customer Service Score
	In-N-Out Burger	4.5/5
	Southwest Airlines	4.3/5
	Chipotle	4.2/5
	Wynn Resorts	4.2/5
	Delta Air Lines	4.2/5
	Starbucks	4.1/5
	Ritz-Carlton	4.1/5
	Dunkin'	3.8/5
	Airbnb	3.6/5

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Wynn Resorts as an Employer

2.5/5

Wynn Resorts has a 2.5/5 stars for its overall company culture rated by their employees

bottom

15%

CEO of Wynn Resorts

Matthew Maddox

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Wynn Resorts scored a 44 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Wynn Resorts would recommend the brand to a friend. ENPS measures how likely Wynn Resorts employees would recommend working at Wynn Resorts to a friend.

Net Promoter Score

NPS Score

62%	Promoters
20%	Passive
18%	Detractors

Employee Net Promoter Score

-14

eNPS Score

31%	Promoters
24%	Passive
45%	Detractors

Global Ranking Snapshot

Wynn Resorts is ranked #156 in the Global Top 100 Brands. It ranks just behind DoorDash and just ahead of Activision.

RANK			INDUSTRY
154	Deloitte (US)	Joe Ucuzoglu	Business and Consumer Services
155	DoorDash	Tony Xu	Tech
156	Wynn Resorts	Matthew Maddox	Travel and Hospitality
157	Activision	Rob Kostich	Media and Entertainment
158	Harley-Davidson	Matthew Levatich	Automotive and Transportation
159	Chevron Corporation	Michael Wirth	Energy and Manufacturing
160	Universal Studios	Ronald Meyer	Media and Entertainment

Travel and Hospitality Ranking Snapshot

Wynn Resorts is ranked #19 in the Travel and Hospitality Industry. It ranks just behind United Airlines and just ahead of Universal Studios.

RANK		Location
17	Taco Bell	Irvine, CA
18	United Airlines	Chicago, IL
19	Wynn Resorts	Las Vegas, NV
20	Universal Studios	Universal City, CA
21	Hyatt	Chicago, IL
22	MGM Resorts International	Las Vegas, NV
23	SpaceX	Hawthorne, CA