32
NPS
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Las Vegas Sands
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About Las Vegas Sands' Brand
Las Vagas Sand Crop is a developer of mobile applications. They have been developing applications regarding Travel for providing Among its major competitors, Las Vegas Sands is ranked in 2nd place for NPS while Entertainment One is 1st, and Wynn Resorts is 3rd.Their current market cap is $42.36B
Brand at a Glance
63%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Las Vegas Sands CMO
Las Vegas Sands Ranking
- #1 / 4 of its competitors
Las Vegas Sands NPS
Las Vegas Sands's Net Promoter Score (NPS) is a 32 with 60% Promoters, 12% Passives, and 28% Detractors. Net Promoter Score tracks whether Las Vegas Sands's customers would recommend using the product based on a scale of -100 to 100.
Las Vegas Sands Overall NPS
| 60% | Promoters |
|---|---|
| 12% | Passives |
| 28% | Detractors |
Las Vegas Sands NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 25 | Apr 2022 | 25 |
Jun 2022 22 | Jun 2022 | 22 |
Jul 2022 29 | Jul 2022 | 29 |
Aug 2022 34 | Aug 2022 | 34 |
Oct 2022 34 | Oct 2022 | 34 |
Feb 2023 25 | Feb 2023 | 25 |
Sep 2023 30 | Sep 2023 | 30 |
Feb 2024 32 | Feb 2024 | 32 |
Apr 2024 36 | Apr 2024 | 36 |
Oct 2024 29 | Oct 2024 | 29 |
Feb 2025 29 | Feb 2025 | 29 |
Apr 2025 32 | Apr 2025 | 32 |
How Other Brands Compare
Las Vegas Sands is ranked first for NPS among its competitors. Wynn Resorts and Century Casinos come in second and third, with Full House Resorts coming in at #4. Among those competitors, it is the most valued company.
Las Vegas Sands |  Wynn Resorts |  Century Casinos |  Full House Resorts | |
| Global Ranking | #- | #156 | #- | #- |
| NPS | 32 | 25 | -25 | - |
| Valuation Updated every 24 hours for public companies | $42.36B | $13.34B | $329.18M | $294.80M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Las Vegas Sands NPS by Gender
Male customers rated Las Vegas Sands's NPS 60 points higher than Female customers.
Male
100
Las Vegas Sands's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
40
Las Vegas Sands's NPS was rated 40 by Female customers on Comparably.
60%
Promoters
20%
Passives
20%
Detractors
Las Vegas Sands NPS by Ethnicity
Las Vegas Sands's NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
Las Vegas Sands NPS by Age
Las Vegas Sands's NPS was rated 50 points by customers ages 66+ on Comparably.
Las Vegas Sands NPS by Usage
Las Vegas Sands's NPS was rated 60 points by customers who have used Las Vegas Sands's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 60 | Over 10 Years | 60 |
Las Vegas Sands NPS vs. Competitors
Compared to its competitors, Las Vegas Sands's NPS is rated right above Wynn Resorts, and is preceded by Entertainment One.
| COMPANY | NPS Score | |
|---|---|---|
 | Entertainment One | 60 |
| Las Vegas Sands | 32 |
| Wynn Resorts | 25 |
 | MGM | 5 |
| Full House Resorts | N/A |
| Century Casinos | -25 |
Las Vegas Sands Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Las Vegas Sands users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Las Vegas Sands Customer Loyalty Score by Gender
Male customers rated Las Vegas Sands's Customer Loyalty score 54% higher than Female customers.
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Male
100%
Yes
Female
46%
Yes
Las Vegas Sands Customer Loyalty Score by Ethnicity
Las Vegas Sands's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Las Vegas Sands.
70
out of 100
Caucasian
Las Vegas Sands Customer Loyalty Score by Age
Las Vegas Sands's Customer Loyalty score was rated 78% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Las Vegas Sands.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 78% | 66+ | 78% |
Las Vegas Sands Customer Loyalty Score by Usage
Las Vegas Sands's Customer Loyalty score was rated 64% by customers who have used Las Vegas Sands's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Las Vegas Sands Customer Loyalty vs. Competitors
Compared to its competitors, Las Vegas Sands's Customer Loyalty score is rated right above Full House Resorts, and is preceded by Century Casinos.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MGM | 88% |
| Wynn Resorts | 78% |
| Entertainment One | 76% |
| Century Casinos | 74% |
| Las Vegas Sands | 63% |
| Full House Resorts | N/A |
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Las Vegas Sands Product Quality
3.8/5
Las Vegas Sands has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Las Vegas Sands Product Information
Las Vegas Sands’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://sands.com
- Company Size
- 10,000+ Employees
Industry
Tech
Consumer Services
Travel
Quick Insights into Las Vegas Sands Product Quality
Las Vegas Sands's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Las Vegas Sands Product Quality the Highest
Ranked Las Vegas Sands Product Quality the Lowest
Las Vegas Sands Product Quality Score by Gender
Male customers rated Las Vegas Sands's Product Quality score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Las Vegas Sands.
Male
5/5
Female
4.1/5
Las Vegas Sands Product Quality Score by Ethnicity
Las Vegas Sands's Product Quality score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Las Vegas Sands.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Las Vegas Sands Product Quality Score by Age
Las Vegas Sands's Product Quality score was rated 3.9 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.9 | 66+ | 3.9 |
Las Vegas Sands Product Quality Score by Usage
Las Vegas Sands's Product Quality score was rated 4.1 stars by customers who have used Las Vegas Sands's products/services for Over 10 Years.
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Las Vegas Sands Product Quality vs. Competitors
Compared to its competitors, Las Vegas Sands's Product Quality score is rated right above MGM, and is preceded by Wynn Resorts.
| COMPANY | Product Quality Score | |
|---|---|---|
| Entertainment One | 4.2/5 |
| Wynn Resorts | 4/5 |
| Las Vegas Sands | 3.8/5 |
| MGM | 3.3/5 |
| Century Casinos | 2.6/5 |
| Full House Resorts | N/A |
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Las Vegas Sands Pricing
Las Vegas Sands ROI & Value For Money
3.7/5
Las Vegas Sands has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Las Vegas Sands ROI
Las Vegas Sands's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Las Vegas Sands ROI the Highest
Ranked Las Vegas Sands ROI the Lowest
Las Vegas Sands ROI Score by Gender
Male customers rated Las Vegas Sands's ROI score 0.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Las Vegas Sands.
Male
4.6/5
Female
3.7/5
Las Vegas Sands ROI Score by Ethnicity
Las Vegas Sands's ROI score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Las Vegas Sands.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Las Vegas Sands ROI Score by Age
Las Vegas Sands's ROI score was rated 3.9 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Las Vegas Sands.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3.9 | 66+ | 3.9 |
Las Vegas Sands ROI Score by Usage
Las Vegas Sands's ROI score was rated 3.9 stars by customers who have used Las Vegas Sands's products/services for Over 10 Years.
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Las Vegas Sands Pricing vs. Competitors
Compared to its competitors, Las Vegas Sands's ROI score is rated right above Entertainment One, and is preceded by Wynn Resorts.
| COMPANY | Pricing Score | |
|---|---|---|
| Wynn Resorts | 3.8/5 |
| Las Vegas Sands | 3.7/5 |
| Entertainment One | 3.7/5 |
| MGM | 3.3/5 |
| Century Casinos | 2.5/5 |
| Full House Resorts | N/A |
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Las Vegas Sands Customer Satisfaction (CSAT)
Las Vegas Sands Customer Satisfaction (CSAT) Score
85 / 100
Las Vegas Sands has an overall Customer Satisfaction score of 85 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
46%
Satisfied
39%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Las Vegas Sands Customer Satisfaction
Las Vegas Sands's Customer Satisfaction score was rated highest by Female customers.
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Ranked Las Vegas Sands Customer Satisfaction the Highest
Las Vegas Sands Customer Satisfaction Score by Gender
Las Vegas Sands's Customer Satisfaction score was rated 100 by Female customers on Comparably.
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100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Las Vegas Sands Customer Satisfaction vs. Competitors
Compared to its competitors, Las Vegas Sands's Customer Satisfaction score is rated right above Wynn Resorts, and is preceded by Entertainment One.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Entertainment One | 100% |
| Las Vegas Sands | 85% |
| Wynn Resorts | 71% |
| MGM | 63% |
| Century Casinos | 36% |
| Full House Resorts | 0% |
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Las Vegas Sands Customer Service
3.7/5
Las Vegas Sands has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Las Vegas Sands's Customer Service
Address
Las Vegas, NV
Website
http://sands.com
Phone Number
702-414-1000
Quick Insights into Las Vegas Sands Customer Service
Las Vegas Sands's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked Las Vegas Sands Customer Service the Highest
Ranked Las Vegas Sands Customer Service the Lowest
Las Vegas Sands Customer Service Score by Gender
Male customers rated Las Vegas Sands's Customer Service score 0.8 stars higher than Female customers.
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Male
4.6/5
Female
3.8/5
Las Vegas Sands Customer Service Score by Ethnicity
Las Vegas Sands's Customer Service score was rated 3.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Las Vegas Sands.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
Las Vegas Sands Customer Service Score by Age
Las Vegas Sands's Customer Service score was rated 3.9 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 3.9 | 66+ | 3.9 |
Las Vegas Sands Customer Service Score by Usage
Las Vegas Sands's Customer Service score was rated 4 stars by customers who have used Las Vegas Sands's products/services for Over 10 Years.
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Las Vegas Sands Customer Service vs. Competitors
Compared to its competitors, Las Vegas Sands's Customer Service score is rated right above Entertainment One, and is preceded by Wynn Resorts.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wynn Resorts | 4/5 |
| Las Vegas Sands | 3.7/5 |
| Entertainment One | 3.6/5 |
| MGM | 3.3/5 |
| Century Casinos | 2.7/5 |
| Full House Resorts | N/A |
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Las Vegas Sands as an Employer
4.1/5
Las Vegas Sands has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Las Vegas Sands scored a 32 for Net Promoter Score and a 7 for Employee Net Promoter Score. NPS gauges how likely a customer of Las Vegas Sands would recommend the brand to a friend. ENPS measures how likely Las Vegas Sands employees would recommend working at Las Vegas Sands to a friend.
Net Promoter Score
32
NPS Score
| 60% | Promoters |
|---|---|
| 12% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
7
eNPS Score
| 38% | Promoters |
|---|---|
| 31% | Passive |
| 31% | Detractors |
