MGM NPS & Customer Reviews

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MGM

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MGM

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About MGM's Brand

Metro-Goldwyn-Mayer is a entertainment company focused on the production and global distribution of film and television content. Among its major competitors, MGM is ranked in 7th place for NPS while Entertainment One is 1st, and Cineworld Group is 2nd.

Brand at a Glance

88%

Customer Loyalty

3.3/5

Product Quality

3.3/5

Pricing

3.3/5

Customer Service

MGM Ranking

^#4 / 4 of its competitors

MGM NPS

MGM's Net Promoter Score (NPS) is a 5 with 46% Promoters, 13% Passives, and 41% Detractors. Net Promoter Score tracks whether MGM's customers would recommend using the product based on a scale of -100 to 100.

MGM Overall NPS

NPS

46%	Promoters
13%	Passives
41%	Detractors

MGM NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2024 9	Mar 2024	9
Apr 2024 8	Apr 2024	8
May 2024 6	May 2024	6
Aug 2024 7	Aug 2024	7
Oct 2024 9	Oct 2024	9
Nov 2024 8	Nov 2024	8
Mar 2025 10	Mar 2025	10
Apr 2025 8	Apr 2025	8
Sep 2025 8	Sep 2025	8
Oct 2025 6	Oct 2025	6
Nov 2025 3	Nov 2025	3
Dec 2025 5	Dec 2025	5

How Other Brands Compare

MGM is ranked #4 for NPS among its competitors. Pixar Animation Studios and Honda come in first and second, with Las Vegas Sands coming in at third.

	MGM	Honda	Pixar Animation Studios	Las Vegas Sands
Global Ranking	#-	#36	#137	#-
NPS	5	37	48	32
Valuation Updated every 24 hours for public companies	-	$51.61B	$343.03B	$42.36B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

MGM NPS by Gender

Male customers rated MGM's NPS 134 points higher than Female customers.

Male

MGM's NPS was rated 34 by Male customers on Comparably.

56%

Promoters

22%

Passives

22%

Detractors

Female

-100

MGM's NPS was rated -100 by Female customers on Comparably.

Promoters

Passives

100%

Detractors

MGM NPS by Ethnicity

MGM's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 0	Caucasian	0
Asian or Pacific Islander -34	Asian or Pacific Islander	-34

MGM NPS by Age

MGM's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

100

Summary

Age

Promoters

Passives

Detractors

41-45

100%

46-50

33%

34%

33%

MGM NPS by Usage

MGM's NPS was rated the highest by customers who have used MGM's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
2 to 5 Years -50	2 to 5 Years	-50
Over 10 Years -25	Over 10 Years	-25

MGM NPS vs. Competitors

Compared to its competitors, MGM's NPS is rated right above Annapurna Pictures, and is preceded by Starz Entertainment.

COMPANY		NPS Score
	Entertainment One	60
	Cineworld Group	50
	Pixar Animation Studios	48
	Honda	37
	Las Vegas Sands	32
	Starz Entertainment	9
	MGM	5
	Annapurna Pictures	-100

MGM Customer Reviews

Out of the 4 MGM customer reviews 3 were positive and 1 was constructive. MGM customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

MGM Customer Loyalty

88%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

88% of MGM users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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88%

12%

MGM Customer Loyalty Score by Gender

Male customers rated MGM's Customer Loyalty score 15% higher than Female customers.

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Male

100%

Yes

Female

85%

Yes

MGM Customer Loyalty Score by Ethnicity

MGM's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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100

out of 100

Caucasian

out of 100

Asian or Pacific Islander

MGM Customer Loyalty Score by Age

MGM's Customer Loyalty score was rated 100% by customers ages 41-45 and customers ages 46-50 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
41-45 100%	41-45	100%
46-50 100%	46-50	100%

MGM Customer Loyalty Score by Usage

MGM's Customer Loyalty score was rated the highest by customers who have used MGM's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	100%
2 to 5 Years	78%
Over 10 Years	100%

MGM Customer Loyalty Score by Industry

MGM's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech	100%

MGM Customer Loyalty vs. Competitors

Compared to its competitors, MGM's Customer Loyalty score is rated right above Honda, and is preceded by Annapurna Pictures.

COMPANY		Customer Loyalty Score
	Annapurna Pictures	100%
	MGM	88%
	Honda	86%
	Pixar Animation Studios	83%
	Entertainment One	76%
	Starz Entertainment	68%
	Las Vegas Sands	63%
	Cineworld Group	55%

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MGM Product Quality

3.3/5

MGM has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.

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MGM Product Information

MGM’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated MGM's product the highest.

Website: http://www.mgm.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Content

Media

Sports & Entertainment

Quick Insights into MGM Product Quality

MGM's Product Quality score was rated highest by Male customers, and rated lowest by customers who have used MGM's products/services for 2 to 5 Years.

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Ranked MGM Product Quality the Highest

Male	3.8
Caucasian	3.7
Over 10 Years	3.4

Ranked MGM Product Quality the Lowest

41-45	2.3
Female	2
2 to 5 Years	1.6

MGM Product Quality Score by Gender

Male customers rated MGM's Product Quality score 1.8 stars higher than Female customers.

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Male

3.8/5

Female

2/5

MGM Product Quality Score by Ethnicity

MGM's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3.7	Caucasian	3.7
Asian or Pacific Islander 2.9	Asian or Pacific Islander	2.9

MGM Product Quality Score by Age

MGM's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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Summary	Age	Score
41-45 2.3	41-45	2.3
46-50 3.1	46-50	3.1

MGM Product Quality Score by Usage

MGM's Product Quality score was rated the highest by customers who have used MGM's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.2
2 to 5 Years	1.6
Over 10 Years	3.4

MGM Product Quality Score by Industry

MGM's Product Quality score was rated 3.1 stars by Tech industry customers.

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Tech	3.1

MGM Product Quality vs. Competitors

Compared to its competitors, MGM's Product Quality score is rated right above Annapurna Pictures, and is preceded by Starz Entertainment.

COMPANY		Product Quality Score
	Cineworld Group	5/5
	Pixar Animation Studios	4.4/5
	Entertainment One	4.2/5
	Honda	4.1/5
	Las Vegas Sands	3.8/5
	Starz Entertainment	3.7/5
	MGM	3.3/5
	Annapurna Pictures	1.5/5

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MGM Pricing

MGM ROI & Value For Money

3.3/5

MGM has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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MGM Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into MGM ROI

MGM's ROI score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked MGM ROI the Highest

Male	3.7
Less than 1 Year	3.4
Caucasian	3.3

Ranked MGM ROI the Lowest

2 to 5 Years	2.1
41-45	2
Female	1.6

MGM ROI Score by Gender

Male customers rated MGM's ROI score 2.1 stars higher than Female customers.

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Male

3.7/5

Female

1.6/5

MGM ROI Score by Ethnicity

MGM's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Caucasian 3.3	Caucasian	3.3
Asian or Pacific Islander 2.9	Asian or Pacific Islander	2.9

MGM ROI Score by Age

MGM's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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Summary	Age	Score
41-45 2	41-45	2
46-50 3.1	46-50	3.1

MGM ROI Score by Usage

MGM's ROI score was rated the highest by customers who have used MGM's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.4
2 to 5 Years	2.1
Over 10 Years	2.7

MGM ROI Score by Industry

MGM's ROI score was rated 3.1 stars by Tech industry customers.

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Tech	3.1

MGM Pricing vs. Competitors

Compared to its competitors, MGM's ROI score is rated right above Annapurna Pictures, and is preceded by Starz Entertainment.

COMPANY		Pricing Score
	Cineworld Group	4.2/5
	Pixar Animation Studios	4.2/5
	Honda	3.9/5
	Las Vegas Sands	3.7/5
	Entertainment One	3.7/5
	Starz Entertainment	3.7/5
	MGM	3.3/5
	Annapurna Pictures	2.5/5

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MGM Customer Satisfaction (CSAT)

MGM Customer Satisfaction (CSAT) Score

64 / 100

MGM has an overall Customer Satisfaction score of 64 rated by its users and customers.

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Very Satisfied	41%
Satisfied	23%
Neither Satisfied nor Dissatisfied	10%
Dissatisfied	6%
Very Dissatisfied	20%

Very Satisfied

41%

Satisfied

23%

Neither Satisfied nor Dissatisfied

10%

Dissatisfied

Very Dissatisfied

20%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into MGM Customer Satisfaction

MGM's Customer Satisfaction score was rated highest by Caucasian customers, and rated lowest by Female customers.

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Ranked MGM Customer Satisfaction the Highest

Caucasian	83%
Male	78%
Over 10 Years	75%

Ranked MGM Customer Satisfaction the Lowest

2 to 5 Years	33%
Asian or Pacific Islander	33%
Female	17%

MGM Customer Satisfaction Score by Gender

Male customers rated MGM's Customer Satisfaction score 61 points higher than Female customers.

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78 / 100

Male

	Very Satisfied	33%
	Satisfied	45%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	22%

17 / 100

Female

	Very Satisfied	0%
	Satisfied	17%
	Neither Satisfied nor Dissatisfied	33%
	Dissatisfied	0%
	Very Dissatisfied	50%

MGM Customer Satisfaction Score by Ethnicity

Caucasian
83%
Asian or Pacific Islander
33%

CSAT according to Caucasian

MGM's Customer Satisfaction (CSAT) score was rated 83% according to Caucasian users and customers.

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83 / 100

Very Satisfied	0%
Satisfied	83%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	17%

Very Satisfied

Satisfied

83%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

17%

CSAT according to Asian or Pacific Islander

MGM's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.

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33 / 100

Very Satisfied	33%
Satisfied	0%
Neither Satisfied nor Dissatisfied	33%
Dissatisfied	0%
Very Dissatisfied	34%

Very Satisfied

33%

Satisfied

Neither Satisfied nor Dissatisfied

33%

Dissatisfied

Very Dissatisfied

34%

MGM Customer Satisfaction Score by Age

MGM's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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100

Breakdown

Age

Score

41-45

34%

46-50

67%

MGM Customer Satisfaction Score by Usage

MGM's Customer Satisfaction score was rated the highest by customers who have used MGM's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	50
2 to 5 Years	33
Over 10 Years	75

MGM Customer Satisfaction Score by Industry

MGM's Customer Satisfaction score was rated 67 points by Tech industry customers.

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Tech	67

MGM Customer Satisfaction vs. Competitors

Compared to its competitors, MGM's Customer Satisfaction score is rated right above Annapurna Pictures, and is preceded by Starz Entertainment.

COMPANY		Customer Satisfaction (CSAT) Score
	Entertainment One	100%
	Cineworld Group	100%
	Las Vegas Sands	85%
	Pixar Animation Studios	84%
	Honda	81%
	Starz Entertainment	75%
	MGM	63%
	Annapurna Pictures	0%

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MGM Customer Service

3.3/5

MGM has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

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About MGM's Customer Service

Address

Beverly Hills, CA

Website

http://www.mgm.com

Phone Number

(310)449-3000

Quick Insights into MGM Customer Service

MGM's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.

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Ranked MGM Customer Service the Highest

Male	3.8
Less than 1 Year	3.5
Caucasian	3.4

Ranked MGM Customer Service the Lowest

41-45	2.1
2 to 5 Years	1.6
Female	1.5

MGM Customer Service Score by Gender

Male customers rated MGM's Customer Service score 2.3 stars higher than Female customers.

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Male

3.8/5

Female

1.5/5

MGM Customer Service Score by Ethnicity

MGM's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.4	Caucasian	3.4
Asian or Pacific Islander 2.7	Asian or Pacific Islander	2.7

MGM Customer Service Score by Age

MGM's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.

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100

Summary	Age	Customer Service Score
41-45 2.1	41-45	2.1
46-50 3.3	46-50	3.3

MGM Customer Service Score by Usage

MGM's Customer Service score was rated the highest by customers who have used MGM's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.5
2 to 5 Years	1.6
Over 10 Years	2.7

MGM Customer Service Score by Industry

MGM's Customer Service score was rated 3.3 stars by Tech industry customers.

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Tech	3.3

MGM Customer Service vs. Competitors

Compared to its competitors, MGM's Customer Service score is rated right below Entertainment One.

COMPANY		Customer Service Score
	Cineworld Group	4.5/5
	Pixar Animation Studios	4.1/5
	Honda	4/5
	Annapurna Pictures	4/5
	Las Vegas Sands	3.7/5
	Starz Entertainment	3.6/5
	Entertainment One	3.6/5
	MGM	3.3/5

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MGM as an Employer

3.0/5

MGM has a 3.0/5 stars for its overall company culture rated by their employees

top

50%

CEO of MGM

James Murren

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

MGM scored a 5 for Net Promoter Score and a 1 for Employee Net Promoter Score. NPS gauges how likely a customer of MGM would recommend the brand to a friend. ENPS measures how likely MGM employees would recommend working at MGM to a friend.

Net Promoter Score

NPS Score

46%	Promoters
13%	Passive
41%	Detractors

Employee Net Promoter Score

eNPS Score

34%	Promoters
33%	Passive
33%	Detractors

Global Ranking Snapshot

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4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
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