50
NPS
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Cineworld Group
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About Cineworld Group's Brand
Owner and operator of a chain of cinemas in the United Kingdom and Ireland. The company screens films and holds events, including opportunities to meet directors and stars for a behind the scenes look at films, film festivals and special screenings.
Brand at a Glance
55%
Customer Loyalty
5/5
Product Quality
4.2/5
Pricing
4.5/5
Customer Service
Cineworld Group NPS
Cineworld Group's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Cineworld Group's customers would recommend using the product based on a scale of -100 to 100.
Cineworld Group Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Cineworld Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Jul 2022 50 | Jul 2022 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cineworld Group Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Cineworld Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cineworld Group Product Quality
5/5
Cineworld Group has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Cineworld Group's overall Product Quality score rated by its users and customers.
Cineworld Group Product Information
Cineworld Group’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.cineworldplc.com
- Company Size
- 5,001-10,000 Employees
Cineworld Group Pricing
Cineworld Group ROI & Value For Money
4.2/5
Cineworld Group has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Cineworld Group Customer Satisfaction (CSAT)
Cineworld Group Customer Satisfaction (CSAT) Score
100 / 100
Cineworld Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cineworld Group Customer Service
4.5/5
Cineworld Group has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Cineworld Group's Customer Service
Address
Power Road Studios,, London, W4 5PY Bahamas
Website
www.cineworldplc.com
Phone Number
7
Consumer vs. Employees
Cineworld Group scored a 50 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Cineworld Group would recommend the brand to a friend. ENPS measures how likely Cineworld Group employees would recommend working at Cineworld Group to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
