60
NPS
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Entertainment One
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About Entertainment One's Brand
More than 40,000 film and television titles, 4,500 hours of television programming and 45,000 music tracks.
Brand at a Glance
76%
Customer Loyalty
4.2/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Entertainment One NPS
Entertainment One's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Entertainment One's customers would recommend using the product based on a scale of -100 to 100.
Entertainment One Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Entertainment One NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -100 | Jun 2021 | -100 |
Jan 2022 0 | Jan 2022 | 0 |
Jun 2022 33 | Jun 2022 | 33 |
Jul 2022 50 | Jul 2022 | 50 |
Jun 2025 60 | Jun 2025 | 60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Entertainment One NPS by Gender
Entertainment One's NPS was rated 100 by Female customers on Comparably.
Female
100
Entertainment One's NPS was rated 100 by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Male
N/A
Entertainment One's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Entertainment One Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Entertainment One users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Entertainment One Customer Loyalty Score by Gender
Entertainment One's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Entertainment One.
Female
100%
Yes
Male
N/A
Yes
Entertainment One Product Quality
4.2/5
Entertainment One has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Entertainment One Product Information
Entertainment One’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://entertainmentone.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Entertainment One Product Quality
Entertainment One's Product Quality score was rated highest by Female customers.
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Ranked Entertainment One Product Quality the Highest
Entertainment One Product Quality Score by Gender
Entertainment One's Product Quality score was rated 5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Entertainment One.
Female
5/5
Male
N/A
Entertainment One Pricing
Entertainment One ROI & Value For Money
3.7/5
Entertainment One has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Entertainment One ROI
Entertainment One's ROI score was rated highest by Female customers.
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Ranked Entertainment One ROI the Highest
Entertainment One ROI Score by Gender
Entertainment One's ROI score was rated 4.3 by Female customers on Comparably.
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Female
4.3/5
Male
N/A
Entertainment One Customer Satisfaction (CSAT)
Entertainment One Customer Satisfaction (CSAT) Score
100 / 100
Entertainment One has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Entertainment One Customer Satisfaction
Entertainment One's Customer Satisfaction score was rated highest by Female customers.
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Ranked Entertainment One Customer Satisfaction the Highest
Entertainment One Customer Satisfaction Score by Gender
Entertainment One's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Entertainment One.
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Entertainment One Customer Service
3.6/5
Entertainment One has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Entertainment One's Customer Service
Address
M5V 2H2 Canada
Website
http://entertainmentone.com
Phone Number
516-484-1000
Quick Insights into Entertainment One Customer Service
Entertainment One's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Entertainment One's Customer Service score.
Ranked Entertainment One Customer Service the Highest
Entertainment One Customer Service Score by Gender
Entertainment One's Customer Service score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Entertainment One.
Female
4.1/5
Male
N/A
Entertainment One as an Employer
4.7/5
Entertainment One has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Entertainment One scored a 60 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Entertainment One would recommend the brand to a friend. ENPS measures how likely Entertainment One employees would recommend working at Entertainment One to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
