-25
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Century Casinos
Marketing or Exec? Claim Your Free Account
About Century Casinos' Brand
Century Casinos is an international casino entertainment company.
Brand at a Glance
74%
Customer Loyalty
2.6/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
Century Casinos NPS
Century Casinos's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Century Casinos's customers would recommend using the product based on a scale of -100 to 100.
Century Casinos Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Century Casinos NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Aug 2022 -100 | Aug 2022 | -100 |
Nov 2022 -75 | Nov 2022 | -75 |
Dec 2022 -66 | Dec 2022 | -66 |
Mar 2023 -71 | Mar 2023 | -71 |
Sep 2023 -50 | Sep 2023 | -50 |
Nov 2023 -30 | Nov 2023 | -30 |
Feb 2024 -25 | Feb 2024 | -25 |
Mar 2024 -16 | Mar 2024 | -16 |
Mar 2025 -22 | Mar 2025 | -22 |
May 2025 -21 | May 2025 | -21 |
Aug 2025 -25 | Aug 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Century Casinos NPS by Gender
Century Casinos's NPS was rated -60 by Male customers on Comparably.
Male
-60
Century Casinos's NPS was rated -60 by Male customers on Comparably.
0%
Promoters
40%
Passives
60%
Detractors
Female
N/A
Century Casinos's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Century Casinos NPS by Ethnicity
Century Casinos's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Century Casinos NPS by Usage
Century Casinos's NPS was rated -100 points by customers who have used Century Casinos's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Century Casinos Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Century Casinos users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Century Casinos Customer Loyalty Score by Gender
Century Casinos's Customer Loyalty score was rated 64 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Century Casinos.
Male
64%
Yes
Female
N/A
Yes
Century Casinos Customer Loyalty Score by Ethnicity
Century Casinos's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Century Casinos.
70
out of 100
Caucasian
Century Casinos Customer Loyalty Score by Usage
Century Casinos's Customer Loyalty score was rated 70% by customers who have used Century Casinos's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Century Casinos Product Quality
2.6/5
Century Casinos has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Century Casinos' overall Product Quality score rated by its users and customers.
Century Casinos Product Information
Century Casinos’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- http://cnty.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Travel
Quick Insights into Century Casinos Product Quality
Century Casinos's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Century Casinos' Product Quality.
Ranked Century Casinos Product Quality the Highest
Century Casinos Product Quality Score by Gender
Century Casinos's Product Quality score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Century Casinos.
Male
2.3/5
Female
N/A
Century Casinos Product Quality Score by Ethnicity
Century Casinos's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Century Casinos.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Century Casinos Product Quality Score by Usage
Century Casinos's Product Quality score was rated 1.5 stars by customers who have used Century Casinos's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Century Casinos Pricing
Century Casinos ROI & Value For Money
2.5/5
Century Casinos has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Century Casinos' overall ROI score rated by its users and customers.
Quick Insights into Century Casinos ROI
Century Casinos's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Century Casinos' ROI score.
Ranked Century Casinos ROI the Highest
Century Casinos ROI Score by Gender
Century Casinos's ROI score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Century Casinos.
Male
2.1/5
Female
N/A
Century Casinos ROI Score by Ethnicity
Century Casinos's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Century Casinos.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Century Casinos ROI Score by Usage
Century Casinos's ROI score was rated 1.5 stars by customers who have used Century Casinos's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Century Casinos Customer Satisfaction (CSAT)
Century Casinos Customer Satisfaction (CSAT) Score
36 / 100
Century Casinos has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
18%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Century Casinos Customer Satisfaction
Century Casinos's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Century Casinos' Customer Satisfaction.
Ranked Century Casinos Customer Satisfaction the Highest
Century Casinos Customer Satisfaction Score by Gender
Century Casinos's Customer Satisfaction score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Century Casinos.
40 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Century Casinos Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Century Casinos' Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Century Casinos.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
Century Casinos Customer Satisfaction Score by Usage
Century Casinos's Customer Satisfaction score was rated 0 points by customers who have used Century Casinos's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Century Casinos Customer Service
2.7/5
Century Casinos has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Century Casinos' overall Customer Service score rated by its users and customers.
About Century Casinos's Customer Service
Address
Colorado Springs, CO
Website
http://cnty.com/
Quick Insights into Century Casinos Customer Service
Century Casinos's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Century Casinos' Customer Service score.
Ranked Century Casinos Customer Service the Highest
Century Casinos Customer Service Score by Gender
Century Casinos's Customer Service score was rated 2.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Century Casinos.
Male
2.3/5
Female
N/A
Century Casinos Customer Service Score by Ethnicity
Century Casinos's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Century Casinos.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Century Casinos Customer Service Score by Usage
Century Casinos's Customer Service score was rated 1.5 stars by customers who have used Century Casinos's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Century Casinos as an Employer
2.4/5
Century Casinos has a 2.4/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Century Casinos scored a -25 for Net Promoter Score and a -63 for Employee Net Promoter Score. NPS gauges how likely a customer of Century Casinos would recommend the brand to a friend. ENPS measures how likely Century Casinos employees would recommend working at Century Casinos to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-63
eNPS Score
| 14% | Promoters |
|---|---|
| 9% | Passive |
| 77% | Detractors |
