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NPS
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Station Casinos
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About Station Casinos' Brand
Station Casinos is the leading provider of gaming and entertainment in Las Vegas, Nevada.
Brand at a Glance
78%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
Station Casinos NPS
Station Casinos's Net Promoter Score (NPS) is a 1 with 40% Promoters, 21% Passives, and 39% Detractors. Net Promoter Score tracks whether Station Casinos's customers would recommend using the product based on a scale of -100 to 100.
Station Casinos Overall NPS
| 40% | Promoters |
|---|---|
| 21% | Passives |
| 39% | Detractors |
Station Casinos NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 2 | Aug 2024 | 2 |
Sep 2024 2 | Sep 2024 | 2 |
Oct 2024 2 | Oct 2024 | 2 |
Nov 2024 2 | Nov 2024 | 2 |
Apr 2025 2 | Apr 2025 | 2 |
May 2025 2 | May 2025 | 2 |
Jul 2025 3 | Jul 2025 | 3 |
Aug 2025 2 | Aug 2025 | 2 |
Sep 2025 2 | Sep 2025 | 2 |
Oct 2025 0 | Oct 2025 | 0 |
Nov 2025 0 | Nov 2025 | 0 |
Dec 2025 0 | Dec 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Station Casinos NPS by Gender
Male customers rated Station Casinos's NPS 24 points higher than Female customers.
Male
-9
Station Casinos's NPS was rated -9 by Male customers on Comparably.
33%
Promoters
25%
Passives
42%
Detractors
Female
-33
Station Casinos's NPS was rated -33 by Female customers on Comparably.
26%
Promoters
15%
Passives
59%
Detractors
Station Casinos NPS by Ethnicity
Station Casinos's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
Hispanic or Latino -17 | Hispanic or Latino | -17 |
African American/Black -67 | African American/Black | -67 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
Other -25 | Other | -25 |
Station Casinos NPS by Age
Station Casinos's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Station Casinos NPS by Usage
Station Casinos's NPS was rated the highest by customers who have used Station Casinos's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 22 | 2 to 5 Years | 22 |
5 to 10 Years -28 | 5 to 10 Years | -28 |
Over 10 Years -19 | Over 10 Years | -19 |
Station Casinos Customer Reviews
Out of the 14 Station Casinos customer reviews 9 were positive and 5 were constructive. Station Casinos customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Station Casinos Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Station Casinos users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Station Casinos Customer Loyalty Score by Gender
Male customers rated Station Casinos's Customer Loyalty score 8% higher than Female customers.
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Male
81%
Yes
Female
73%
Yes
Station Casinos Customer Loyalty Score by Ethnicity
Station Casinos's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Station Casinos.
82
out of 100
Caucasian
70
out of 100
Hispanic or Latino
100
out of 100
African American/Black
40
out of 100
Asian or Pacific Islander
55
out of 100
Other
Station Casinos Customer Loyalty Score by Age
Station Casinos's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Station Casinos.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 33% | 18-25 | 33% |
31-35 78% | 31-35 | 78% |
36-40 100% | 36-40 | 100% |
41-45 85% | 41-45 | 85% |
51-55 74% | 51-55 | 74% |
56-60 78% | 56-60 | 78% |
61-65 90% | 61-65 | 90% |
66+ 76% | 66+ | 76% |
Station Casinos Customer Loyalty Score by Usage
Station Casinos's Customer Loyalty score was rated the highest by customers who have used Station Casinos's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Station Casinos Customer Loyalty Score by Industry
Station Casinos's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Station Casinos Product Quality
3.2/5
Station Casinos has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Station Casinos Product Information
Station Casinos’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Station Casinos's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Station Casinos the lowest at 2.1.
- Website
- http://www.sclv.com
- Company Size
- 10,000+ Employees
Industry
Hospitality
Quick Insights into Station Casinos Product Quality
Station Casinos's Product Quality score was rated highest by customers ages 36-40, and rated lowest by African American/Black customers.
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Ranked Station Casinos Product Quality the Highest
Ranked Station Casinos Product Quality the Lowest
Station Casinos Product Quality Score by Gender
Male customers rated Station Casinos's Product Quality score 1.2 stars higher than Female customers.
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Male
3.3/5
Female
2.1/5
Station Casinos Product Quality Score by Ethnicity
Station Casinos's Product Quality score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Station Casinos.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.3 | Asian or Pacific Islander | 2.3 |
Other 3.4 | Other | 3.4 |
Station Casinos Product Quality Score by Age
Station Casinos's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Station Casinos.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
31-35 2.3 | 31-35 | 2.3 |
36-40 4.3 | 36-40 | 4.3 |
41-45 3.8 | 41-45 | 3.8 |
51-55 3 | 51-55 | 3 |
56-60 1.6 | 56-60 | 1.6 |
61-65 2.7 | 61-65 | 2.7 |
66+ 2.9 | 66+ | 2.9 |
Station Casinos Product Quality Score by Usage
Station Casinos's Product Quality score was rated the highest by customers who have used Station Casinos's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Station Casinos Product Quality Score by Industry
Station Casinos's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Station Casinos Pricing
Station Casinos ROI & Value For Money
3/5
Station Casinos has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Station Casinos Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Station Casinos.
Quick Insights into Station Casinos ROI
Station Casinos's ROI score was rated highest by customers ages 36-40, and rated lowest by African American/Black customers.
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Ranked Station Casinos ROI the Highest
Ranked Station Casinos ROI the Lowest
Station Casinos ROI Score by Gender
Male customers rated Station Casinos's ROI score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Station Casinos.
Male
3.1/5
Female
2.1/5
Station Casinos ROI Score by Ethnicity
Station Casinos's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Station Casinos.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Other 2.5 | Other | 2.5 |
Station Casinos ROI Score by Age
Station Casinos's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Station Casinos.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
31-35 2 | 31-35 | 2 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4.1 | 41-45 | 4.1 |
51-55 3.3 | 51-55 | 3.3 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.5 | 61-65 | 2.5 |
66+ 2.7 | 66+ | 2.7 |
Station Casinos ROI Score by Usage
Station Casinos's ROI score was rated the highest by customers who have used Station Casinos's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Station Casinos ROI Score by Industry
Station Casinos's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Station Casinos Customer Satisfaction (CSAT)
Station Casinos Customer Satisfaction (CSAT) Score
55 / 100
Station Casinos has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
25%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Station Casinos Customer Satisfaction
Station Casinos's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by Female customers.
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Ranked Station Casinos Customer Satisfaction the Highest
Ranked Station Casinos Customer Satisfaction the Lowest
Station Casinos Customer Satisfaction Score by Gender
Male customers rated Station Casinos's Customer Satisfaction score 29 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Station Casinos.
61 / 100
MaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 31% |
32 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 5% | |
Very Dissatisfied | 55% |
Station Casinos Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Station Casinos' Customer Satisfaction (CSAT) score was rated 48% according to Caucasian users and customers.
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48 / 100
Very Satisfied
33%
Satisfied
15%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
43%
CSAT according to Hispanic or Latino
Station Casinos' Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Station Casinos.
67 / 100
Very Satisfied
17%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Asian or Pacific Islander
Station Casinos' Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Station Casinos.
33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to Other
Station Casinos' Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Station Casinos.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Station Casinos Customer Satisfaction Score by Age
Station Casinos's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Station Casinos.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 33% | |||||||||||||||
| 41-45 | 80% | |||||||||||||||
| 51-55 | 40% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 61-65 | 44% | |||||||||||||||
| 66+ | 50% |
Station Casinos Customer Satisfaction Score by Usage
Station Casinos's Customer Satisfaction score was rated the highest by customers who have used Station Casinos's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Station Casinos Customer Satisfaction Score by Industry
Station Casinos's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Station Casinos Customer Satisfaction Score by Industry",
"text": "Station Casinos's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 43,
"stars": 0,
"csatScore": 43,
"text": "Station Casinos's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 43
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Station Casinos's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Hospitality",
"groupId": 523,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Station Casinos's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
}
]
}Station Casinos Customer Service
3/5
Station Casinos has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Station Casinos's Customer Service
Address
1505 S Pavilion Center Dr, Las Vegas, NV 89102
Website
http://www.sclv.com
Phone Number
702-495-3000
Station Casinos's Social Links
Quick Insights into Station Casinos Customer Service
Station Casinos's Customer Service score was rated highest by customers ages 36-40, and rated lowest by African American/Black customers.
Sign Up to unlock insights into how customers have ranked Station Casinos' Customer Service score.
Ranked Station Casinos Customer Service the Highest
Ranked Station Casinos Customer Service the Lowest
Station Casinos Customer Service Score by Gender
Male customers rated Station Casinos's Customer Service score 0.6 stars higher than Female customers.
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Male
3.1/5
Female
2.5/5
Station Casinos Customer Service Score by Ethnicity
Station Casinos's Customer Service score was rated the highest by Other customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Station Casinos.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 2.5 | Asian or Pacific Islander | 2.5 |
Other 2.9 | Other | 2.9 |
Station Casinos Customer Service Score by Age
Station Casinos's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Station Casinos.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
31-35 2.5 | 31-35 | 2.5 |
36-40 4.6 | 36-40 | 4.6 |
41-45 3.6 | 41-45 | 3.6 |
51-55 2.8 | 51-55 | 2.8 |
56-60 2.5 | 56-60 | 2.5 |
61-65 2.7 | 61-65 | 2.7 |
66+ 2.8 | 66+ | 2.8 |
Station Casinos Customer Service Score by Usage
Station Casinos's Customer Service score was rated the highest by customers who have used Station Casinos's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Station Casinos Customer Service Score by Industry
Station Casinos's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Station Casinos as an Employer
2.8/5
Station Casinos has a 2.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Station Casinos scored a 1 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Station Casinos would recommend the brand to a friend. ENPS measures how likely Station Casinos employees would recommend working at Station Casinos to a friend.
Net Promoter Score
1
NPS Score
| 40% | Promoters |
|---|---|
| 21% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
1
eNPS Score
| 43% | Promoters |
|---|---|
| 15% | Passive |
| 42% | Detractors |
