-22
NPS
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Caesars Entertainment
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About Caesars Entertainment's Brand
Caesars Entertainment operates casinos and hotels. Among its major competitors, Caesars Entertainment is ranked in 4th place for NPS while Wynn Resorts is 1st, and MGM Resorts International is 2nd.Their current market cap is $14.01B
Brand at a Glance
80%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
Caesars Entertainment CMO
Chris Holdren
Chris Holdren serves as the Chief Marketing Officer of Caesars Entertainment Corporation. Chris started at Caesars Entertainment Corporation in October of 2017. Chris currently resides in the Las Vegas, Nevada Area.
Caesars Entertainment Ranking
- #4 / 4 of its competitors
Caesars Entertainment NPS
Caesars Entertainment's Net Promoter Score (NPS) is a -22 with 31% Promoters, 16% Passives, and 53% Detractors. Net Promoter Score tracks whether Caesars Entertainment's customers would recommend using the product based on a scale of -100 to 100.
Caesars Entertainment Overall NPS
| 31% | Promoters |
|---|---|
| 16% | Passives |
| 53% | Detractors |
Caesars Entertainment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -23 | Jul 2024 | -23 |
Aug 2024 -23 | Aug 2024 | -23 |
Oct 2024 -23 | Oct 2024 | -23 |
Nov 2024 -22 | Nov 2024 | -22 |
Dec 2024 -22 | Dec 2024 | -22 |
Jan 2025 -21 | Jan 2025 | -21 |
Feb 2025 -21 | Feb 2025 | -21 |
Apr 2025 -21 | Apr 2025 | -21 |
May 2025 -20 | May 2025 | -20 |
Jun 2025 -22 | Jun 2025 | -22 |
Jul 2025 -22 | Jul 2025 | -22 |
Oct 2025 -22 | Oct 2025 | -22 |
How Other Brands Compare
Caesars Entertainment is ranked #4 for NPS among its competitors. Wynn Resorts and MGM Resorts International come in first and second, with Boyd Gaming coming in at third. Among those competitors, it is the second most valued company behind MGM Resorts International.
Caesars Entertainment |  Wynn Resorts |  MGM Resorts International |  Boyd Gaming | |
| Global Ranking | #- | #156 | #174 | #- |
| NPS | -22 | 25 | 8 | -8 |
| Valuation Updated every 24 hours for public companies | $14.01B | $13.34B | $19.65B | $5.89B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Caesars Entertainment NPS by Gender
Male customers rated Caesars Entertainment's NPS 19 points higher than Female customers.
Male
-28
Caesars Entertainment's NPS was rated -28 by Male customers on Comparably.
30%
Promoters
12%
Passives
58%
Detractors
Female
-47
Caesars Entertainment's NPS was rated -47 by Female customers on Comparably.
20%
Promoters
13%
Passives
67%
Detractors
Caesars Entertainment NPS by Ethnicity
Caesars Entertainment's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -56 | Caucasian | -56 |
African American/Black -55 | African American/Black | -55 |
Native American -34 | Native American | -34 |
Other -20 | Other | -20 |
Caesars Entertainment NPS by Age
Caesars Entertainment's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Caesars Entertainment NPS by Usage
Caesars Entertainment's NPS was rated the highest by customers who have used Caesars Entertainment's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -56 | Less than 1 Year | -56 |
1 to 2 Years -20 | 1 to 2 Years | -20 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years -40 | 5 to 10 Years | -40 |
Over 10 Years -42 | Over 10 Years | -42 |
Caesars Entertainment NPS vs. Competitors
Compared to its competitors, Caesars Entertainment's NPS is rated right above Eldorado Resorts, and is preceded by Boyd Gaming.
| COMPANY | NPS Score | |
|---|---|---|
| Wynn Resorts | 25 |
| MGM Resorts International | 8 |
| SJM | N/A |
| Boyd Gaming | -8 |
| Caesars Entertainment | -22 |
 | Eldorado Resorts | -22 |
Caesars Entertainment Customer Reviews
Out of the 16 Caesars Entertainment customer reviews 7 were positive and 9 were constructive. Caesars Entertainment customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Caesars Entertainment Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Caesars Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Caesars Entertainment Customer Loyalty Score by Gender
Male customers rated Caesars Entertainment's Customer Loyalty score 1% higher than Female customers.
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Male
92%
Yes
Female
91%
Yes
Caesars Entertainment Customer Loyalty Score by Ethnicity
Caesars Entertainment's Customer Loyalty score was rated the highest by Other customers, and the lowest by Native American customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Caesars Entertainment.
91
out of 100
Caucasian
84
out of 100
African American/Black
70
out of 100
Native American
100
out of 100
Other
Caesars Entertainment Customer Loyalty Score by Age
Caesars Entertainment's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 55% | 26-30 | 55% |
31-35 82% | 31-35 | 82% |
36-40 85% | 36-40 | 85% |
41-45 100% | 41-45 | 100% |
46-50 82% | 46-50 | 82% |
51-55 100% | 51-55 | 100% |
56-60 89% | 56-60 | 89% |
61-65 82% | 61-65 | 82% |
66+ 100% | 66+ | 100% |
Caesars Entertainment Customer Loyalty Score by Usage
Caesars Entertainment's Customer Loyalty score was rated the highest by customers who have used Caesars Entertainment's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Caesars Entertainment Customer Loyalty Score by Industry
Caesars Entertainment's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
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Caesars Entertainment Customer Loyalty vs. Competitors
Compared to its competitors, Caesars Entertainment's Customer Loyalty score is rated right above Wynn Resorts, and is preceded by Eldorado Resorts.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Eldorado Resorts | 88% |
| Caesars Entertainment | 80% |
| Wynn Resorts | 78% |
| MGM Resorts International | 77% |
| Boyd Gaming | 73% |
| SJM | N/A |
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Caesars Entertainment Product Quality
2.7/5
Caesars Entertainment has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Caesars Entertainment Product Information
Caesars Entertainment’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated Caesars Entertainment's product the highest. Reviewers from the Professional Services industry rated Caesars Entertainment the lowest at 1.5.
- Website
- http://www.caesars.com
- Company Size
- 10,000+ Employees
Industry
Gaming
Quick Insights into Caesars Entertainment Product Quality
Caesars Entertainment's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Professional Services industry.
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Ranked Caesars Entertainment Product Quality the Highest
Ranked Caesars Entertainment Product Quality the Lowest
Caesars Entertainment Product Quality Score by Gender
Male customers rated Caesars Entertainment's Product Quality score 0.8 stars higher than Female customers.
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Male
2.9/5
Female
2.1/5
Caesars Entertainment Product Quality Score by Ethnicity
Caesars Entertainment's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 3.1 | African American/Black | 3.1 |
Native American 3.3 | Native American | 3.3 |
Other 3.7 | Other | 3.7 |
Caesars Entertainment Product Quality Score by Age
Caesars Entertainment's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.5 | 18-25 | 3.5 |
26-30 4.5 | 26-30 | 4.5 |
31-35 3.4 | 31-35 | 3.4 |
36-40 3.3 | 36-40 | 3.3 |
41-45 2.7 | 41-45 | 2.7 |
46-50 2.3 | 46-50 | 2.3 |
51-55 2.9 | 51-55 | 2.9 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.7 | 66+ | 1.7 |
Caesars Entertainment Product Quality Score by Usage
Caesars Entertainment's Product Quality score was rated the highest by customers who have used Caesars Entertainment's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Caesars Entertainment Product Quality Score by Industry
Caesars Entertainment's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Professional Services industry customers.
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Caesars Entertainment Product Quality vs. Competitors
Compared to its competitors, Caesars Entertainment's Product Quality score is rated right above Eldorado Resorts, and is preceded by Boyd Gaming.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wynn Resorts | 4/5 |
| MGM Resorts International | 3.4/5 |
| Boyd Gaming | 3.2/5 |
| Caesars Entertainment | 2.7/5 |
| Eldorado Resorts | 2.7/5 |
| SJM | N/A |
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Caesars Entertainment Pricing
Caesars Entertainment ROI & Value For Money
2.7/5
Caesars Entertainment has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Caesars Entertainment Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Public Safety industry. The users from the Professional Services industry think that they had the lowest ROI from Caesars Entertainment.
Quick Insights into Caesars Entertainment ROI
Caesars Entertainment's ROI score was rated highest by customers from the Public Safety industry, and rated lowest by customers from the Professional Services industry.
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Ranked Caesars Entertainment ROI the Highest
Ranked Caesars Entertainment ROI the Lowest
Caesars Entertainment ROI Score by Gender
Male customers rated Caesars Entertainment's ROI score 0.6 stars higher than Female customers.
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Male
2.9/5
Female
2.3/5
Caesars Entertainment ROI Score by Ethnicity
Caesars Entertainment's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 3 | African American/Black | 3 |
Native American 2.1 | Native American | 2.1 |
Other 3.7 | Other | 3.7 |
Caesars Entertainment ROI Score by Age
Caesars Entertainment's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3.9 | 31-35 | 3.9 |
36-40 2.8 | 36-40 | 2.8 |
41-45 2.6 | 41-45 | 2.6 |
46-50 2.4 | 46-50 | 2.4 |
51-55 2.8 | 51-55 | 2.8 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.7 | 61-65 | 1.7 |
66+ 2 | 66+ | 2 |
Caesars Entertainment ROI Score by Usage
Caesars Entertainment's ROI score was rated the highest by customers who have used Caesars Entertainment's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Caesars Entertainment ROI Score by Industry
Caesars Entertainment's ROI score was rated the highest by Public Safety industry customers, and the lowest by Professional Services industry customers.
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Caesars Entertainment Pricing vs. Competitors
Compared to its competitors, Caesars Entertainment's ROI score is rated right above Eldorado Resorts, and is preceded by Boyd Gaming.
| COMPANY | Pricing Score | |
|---|---|---|
| Wynn Resorts | 3.8/5 |
| MGM Resorts International | 3.3/5 |
| Boyd Gaming | 3/5 |
| Caesars Entertainment | 2.7/5 |
| Eldorado Resorts | 2.5/5 |
| SJM | N/A |
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Caesars Entertainment Customer Satisfaction (CSAT)
Caesars Entertainment Customer Satisfaction (CSAT) Score
47 / 100
Caesars Entertainment has an overall Customer Satisfaction score of 47 rated by its users and customers.
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Very Satisfied
28%
Satisfied
19%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
14%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Caesars Entertainment Customer Satisfaction
Caesars Entertainment's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used Caesars Entertainment's products/services for 5 to 10 Years.
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Ranked Caesars Entertainment Customer Satisfaction the Highest
Ranked Caesars Entertainment Customer Satisfaction the Lowest
Caesars Entertainment Customer Satisfaction Score by Gender
Female customers rated Caesars Entertainment's Customer Satisfaction score 8 points higher than Male customers.
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38 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 25% | |
Very Dissatisfied | 29% |
46 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
Caesars Entertainment Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Caesars Entertainment's Customer Satisfaction (CSAT) score was rated 31% according to Caucasian users and customers.
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31 / 100
Very Satisfied
19%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
19%
Very Dissatisfied
50%
CSAT according to African American/Black
Caesars Entertainment's Customer Satisfaction (CSAT) score was rated 46% according to African American/Black users and customers.
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46 / 100
Very Satisfied
19%
Satisfied
27%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
27%
Very Dissatisfied
9%
CSAT according to Native American
Caesars Entertainment's Customer Satisfaction (CSAT) score was rated 34% according to Native American users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
Caesars Entertainment's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
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80 / 100
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
Caesars Entertainment Customer Satisfaction Score by Age
Caesars Entertainment's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 31-35 | 50% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 41-45 | 14% | |||||||||||||||
| 46-50 | 60% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 56-60 | 17% | |||||||||||||||
| 61-65 | 20% | |||||||||||||||
| 66+ | 28% |
Caesars Entertainment Customer Satisfaction Score by Usage
Caesars Entertainment's Customer Satisfaction score was rated the highest by customers who have used Caesars Entertainment's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Caesars Entertainment Customer Satisfaction Score by Industry
Caesars Entertainment's Customer Satisfaction score was rated the highest by Hospitality industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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{
"title": "Caesars Entertainment Customer Satisfaction Score by Industry",
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"bars": [
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}Caesars Entertainment Customer Satisfaction vs. Competitors
Compared to its competitors, Caesars Entertainment's Customer Satisfaction score is rated right above Eldorado Resorts, and is preceded by Boyd Gaming.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wynn Resorts | 71% |
| MGM Resorts International | 58% |
| Boyd Gaming | 51% |
| Caesars Entertainment | 46% |
| Eldorado Resorts | 45% |
| SJM | 0% |
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Caesars Entertainment Customer Service
2.8/5
Caesars Entertainment has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Caesars Entertainment's Customer Service
Address
3930 Howard Hughes Parkway, Las Vegas, NV
Website
http://www.caesars.com
Phone Number
702-407-6000
Quick Insights into Caesars Entertainment Customer Service
Caesars Entertainment's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers from the Professional Services industry.
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Ranked Caesars Entertainment Customer Service the Highest
Ranked Caesars Entertainment Customer Service the Lowest
Caesars Entertainment Customer Service Score by Gender
Male customers rated Caesars Entertainment's Customer Service score 0.7 stars higher than Female customers.
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Male
2.9/5
Female
2.2/5
Caesars Entertainment Customer Service Score by Ethnicity
Caesars Entertainment's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Caesars Entertainment.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
African American/Black 3 | African American/Black | 3 |
Native American 2 | Native American | 2 |
Other 3.8 | Other | 3.8 |
Caesars Entertainment Customer Service Score by Age
Caesars Entertainment's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 3.9 | 26-30 | 3.9 |
31-35 3.7 | 31-35 | 3.7 |
36-40 2.8 | 36-40 | 2.8 |
41-45 2.7 | 41-45 | 2.7 |
46-50 2.4 | 46-50 | 2.4 |
51-55 2.7 | 51-55 | 2.7 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.6 | 61-65 | 1.6 |
66+ 1.7 | 66+ | 1.7 |
Caesars Entertainment Customer Service Score by Usage
Caesars Entertainment's Customer Service score was rated the highest by customers who have used Caesars Entertainment's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Caesars Entertainment Customer Service Score by Industry
Caesars Entertainment's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Professional Services industry customers.
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Caesars Entertainment Customer Service vs. Competitors
Compared to its competitors, Caesars Entertainment's Customer Service score is rated right above Eldorado Resorts, and is preceded by Boyd Gaming.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wynn Resorts | 4/5 |
| MGM Resorts International | 3.3/5 |
| Boyd Gaming | 3/5 |
| Caesars Entertainment | 2.8/5 |
| Eldorado Resorts | 2.4/5 |
| SJM | N/A |
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Caesars Entertainment as an Employer
2.6/5
Caesars Entertainment has a 2.6/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Caesars Entertainment
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Caesars Entertainment scored a -22 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Caesars Entertainment would recommend the brand to a friend. ENPS measures how likely Caesars Entertainment employees would recommend working at Caesars Entertainment to a friend.
Net Promoter Score
-22
NPS Score
| 31% | Promoters |
|---|---|
| 16% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 34% | Promoters |
|---|---|
| 15% | Passive |
| 51% | Detractors |
