-22
NPS
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Eldorado Resorts
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About Eldorado Resorts' Brand
Eldorado Resorts Among its major competitors, Eldorado Resorts is ranked in 4th place for NPS while MGM Resorts International is 1st, and Station Casinos is 2nd.Their current market cap is $2.98B
Brand at a Glance
88%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
Eldorado Resorts Ranking
- #3 / 4 of its competitors
Eldorado Resorts NPS
Eldorado Resorts's Net Promoter Score (NPS) is a -22 with 31% Promoters, 16% Passives, and 53% Detractors. Net Promoter Score tracks whether Eldorado Resorts's customers would recommend using the product based on a scale of -100 to 100.
Eldorado Resorts Overall NPS
| 31% | Promoters |
|---|---|
| 16% | Passives |
| 53% | Detractors |
Eldorado Resorts NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -26 | May 2023 | -26 |
Aug 2023 -24 | Aug 2023 | -24 |
Sep 2023 -26 | Sep 2023 | -26 |
Oct 2023 -23 | Oct 2023 | -23 |
Mar 2024 -26 | Mar 2024 | -26 |
Apr 2024 -24 | Apr 2024 | -24 |
Jun 2024 -23 | Jun 2024 | -23 |
Oct 2024 -24 | Oct 2024 | -24 |
Nov 2024 -23 | Nov 2024 | -23 |
Dec 2024 -21 | Dec 2024 | -21 |
Jan 2025 -22 | Jan 2025 | -22 |
Jun 2025 -22 | Jun 2025 | -22 |
How Other Brands Compare
Eldorado Resorts is ranked third for NPS among its competitors. MGM Resorts International and Boyd Gaming come in first and second, with Gaming and Leisure Properties coming in at #4. Among those competitors, it is the lowest valued company behind MGM Resorts International.
Eldorado Resorts |  MGM Resorts International |  Gaming and Leisure Properties |  Boyd Gaming | |
| Global Ranking | #- | #174 | #- | #- |
| NPS | -22 | 8 | - | -8 |
| Valuation Updated every 24 hours for public companies | $2.98B | $19.65B | $13.15B | $5.89B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eldorado Resorts NPS by Gender
Female customers rated Eldorado Resorts's NPS 2 points higher than Male customers.
Male
-44
Eldorado Resorts's NPS was rated -44 by Male customers on Comparably.
28%
Promoters
0%
Passives
72%
Detractors
Female
-42
Eldorado Resorts's NPS was rated -42 by Female customers on Comparably.
25%
Promoters
8%
Passives
67%
Detractors
Eldorado Resorts NPS by Ethnicity
Eldorado Resorts's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -41 | Caucasian | -41 |
Other -100 | Other | -100 |
Eldorado Resorts NPS by Age
Eldorado Resorts's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Eldorado Resorts NPS by Usage
Eldorado Resorts's NPS was rated the highest by customers who have used Eldorado Resorts's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -60 | 5 to 10 Years | -60 |
Over 10 Years -34 | Over 10 Years | -34 |
Eldorado Resorts NPS vs. Competitors
Compared to its competitors, Eldorado Resorts's NPS is rated right above Century Casinos, and is preceded by Boyd Gaming.
| COMPANY | NPS Score | |
|---|---|---|
| MGM Resorts International | 8 |
 | Station Casinos | 1 |
| Gaming and Leisure Properties | N/A |
| Boyd Gaming | -8 |
| Eldorado Resorts | -22 |
 | Century Casinos | -25 |
Eldorado Resorts Customer Reviews
Out of the 9 Eldorado Resorts customer reviews 5 were positive and 4 were constructive. Eldorado Resorts customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Eldorado Resorts Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of Eldorado Resorts users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eldorado Resorts Customer Loyalty Score by Gender
Male customers rated Eldorado Resorts's Customer Loyalty score 10% higher than Female customers.
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Male
95%
Yes
Female
85%
Yes
Eldorado Resorts Customer Loyalty Score by Ethnicity
Eldorado Resorts's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Eldorado Resorts.
92
out of 100
Caucasian
100
out of 100
Other
Eldorado Resorts Customer Loyalty Score by Age
Eldorado Resorts's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Eldorado Resorts.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
61-65 93% | 61-65 | 93% |
66+ 70% | 66+ | 70% |
Eldorado Resorts Customer Loyalty Score by Usage
Eldorado Resorts's Customer Loyalty score was rated the highest by customers who have used Eldorado Resorts's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Eldorado Resorts Customer Loyalty Score by Industry
Eldorado Resorts's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.
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Eldorado Resorts Customer Loyalty vs. Competitors
Compared to its competitors, Eldorado Resorts's Customer Loyalty score is rated right above Station Casinos.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Eldorado Resorts | 88% |
| Station Casinos | 78% |
| MGM Resorts International | 77% |
| Century Casinos | 74% |
| Boyd Gaming | 73% |
| Gaming and Leisure Properties | N/A |
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Eldorado Resorts Product Quality
2.7/5
Eldorado Resorts has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Eldorado Resorts Product Information
Eldorado Resorts’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Eldorado Resorts's product the highest. Reviewers from the Marketing, Advertising and Research industry rated Eldorado Resorts the lowest at 1.5.
- Company Size
- 10,000+ Employees
Industry
Mining and Metals
Media
Quick Insights into Eldorado Resorts Product Quality
Eldorado Resorts's Product Quality score was rated highest by customers ages 46-50, and rated lowest by Other customers.
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Ranked Eldorado Resorts Product Quality the Highest
Ranked Eldorado Resorts Product Quality the Lowest
Eldorado Resorts Product Quality Score by Gender
Female customers rated Eldorado Resorts's Product Quality score 0.2 stars higher than Male customers.
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Male
2.1/5
Female
2.3/5
Eldorado Resorts Product Quality Score by Ethnicity
Eldorado Resorts's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Eldorado Resorts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 1.5 | Other | 1.5 |
Eldorado Resorts Product Quality Score by Age
Eldorado Resorts's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Eldorado Resorts.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 4.6 | 46-50 | 4.6 |
51-55 2.3 | 51-55 | 2.3 |
56-60 2.7 | 56-60 | 2.7 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.5 | 66+ | 1.5 |
Eldorado Resorts Product Quality Score by Usage
Eldorado Resorts's Product Quality score was rated the highest by customers who have used Eldorado Resorts's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Eldorado Resorts Product Quality Score by Industry
Eldorado Resorts's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Marketing, Advertising and Research industry customers.
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Eldorado Resorts Product Quality vs. Competitors
Compared to its competitors, Eldorado Resorts's Product Quality score is rated right above Century Casinos, and is preceded by Station Casinos.
| COMPANY | Product Quality Score | |
|---|---|---|
| MGM Resorts International | 3.4/5 |
| Boyd Gaming | 3.2/5 |
| Station Casinos | 3.2/5 |
| Eldorado Resorts | 2.7/5 |
| Century Casinos | 2.6/5 |
| Gaming and Leisure Properties | N/A |
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Eldorado Resorts Pricing
Eldorado Resorts ROI & Value For Money
2.5/5
Eldorado Resorts has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Eldorado Resorts Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Real Estate industry think that they had the lowest ROI from Eldorado Resorts.
Quick Insights into Eldorado Resorts ROI
Eldorado Resorts's ROI score was rated highest by customers ages 46-50, and rated lowest by customers from the Real Estate industry.
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Ranked Eldorado Resorts ROI the Highest
Ranked Eldorado Resorts ROI the Lowest
Eldorado Resorts ROI Score by Gender
Female customers rated Eldorado Resorts's ROI score 0.2 stars higher than Male customers.
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Male
2.1/5
Female
2.3/5
Eldorado Resorts ROI Score by Ethnicity
Eldorado Resorts's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Eldorado Resorts.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 1.5 | Other | 1.5 |
Eldorado Resorts ROI Score by Age
Eldorado Resorts's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Eldorado Resorts.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 3.5 | 46-50 | 3.5 |
51-55 2.3 | 51-55 | 2.3 |
56-60 3.2 | 56-60 | 3.2 |
61-65 2 | 61-65 | 2 |
66+ 1.8 | 66+ | 1.8 |
Eldorado Resorts ROI Score by Usage
Eldorado Resorts's ROI score was rated the highest by customers who have used Eldorado Resorts's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Eldorado Resorts ROI Score by Industry
Eldorado Resorts's ROI score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.
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Eldorado Resorts Pricing vs. Competitors
Compared to its competitors, Eldorado Resorts's ROI score is rated right above Century Casinos, and is preceded by Boyd Gaming.
| COMPANY | Pricing Score | |
|---|---|---|
| MGM Resorts International | 3.3/5 |
| Station Casinos | 3/5 |
| Boyd Gaming | 3/5 |
| Eldorado Resorts | 2.5/5 |
| Century Casinos | 2.5/5 |
| Gaming and Leisure Properties | N/A |
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Eldorado Resorts Customer Satisfaction (CSAT)
Eldorado Resorts Customer Satisfaction (CSAT) Score
45 / 100
Eldorado Resorts has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
20%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
18%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Eldorado Resorts Customer Satisfaction
Eldorado Resorts's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Real Estate industry.
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Ranked Eldorado Resorts Customer Satisfaction the Highest
Ranked Eldorado Resorts Customer Satisfaction the Lowest
Eldorado Resorts Customer Satisfaction Score by Gender
Female customers rated Eldorado Resorts's Customer Satisfaction score 5 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Eldorado Resorts.
25 / 100
MaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 31% | |
Very Dissatisfied | 38% |
30 / 100
FemaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 10% | |
Very Dissatisfied | 50% |
Eldorado Resorts Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Eldorado Resorts' Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
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28 / 100
Very Satisfied
24%
Satisfied
4%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
24%
Very Dissatisfied
38%
CSAT according to Other
Eldorado Resorts' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Eldorado Resorts.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
Eldorado Resorts Customer Satisfaction Score by Age
Eldorado Resorts's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 33% | |||||||||||||||
| 56-60 | 60% | |||||||||||||||
| 61-65 | 20% | |||||||||||||||
| 66+ | 0% |
Eldorado Resorts Customer Satisfaction Score by Usage
Eldorado Resorts's Customer Satisfaction score was rated the highest by customers who have used Eldorado Resorts's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Eldorado Resorts Customer Satisfaction Score by Industry
Eldorado Resorts's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Eldorado Resorts Customer Satisfaction vs. Competitors
Compared to its competitors, Eldorado Resorts's Customer Satisfaction score is rated right above Century Casinos, and is preceded by Boyd Gaming.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MGM Resorts International | 58% |
| Station Casinos | 55% |
| Boyd Gaming | 51% |
| Eldorado Resorts | 45% |
| Century Casinos | 36% |
| Gaming and Leisure Properties | 0% |
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Eldorado Resorts Customer Service
2.4/5
Eldorado Resorts has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Eldorado Resorts's Customer Service
Address
Vancouver, WA
Website
http://www.eldoradoresorts.com
Phone Number
775-328-0100
Quick Insights into Eldorado Resorts Customer Service
Eldorado Resorts's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers from the Real Estate industry.
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Ranked Eldorado Resorts Customer Service the Highest
Ranked Eldorado Resorts Customer Service the Lowest
Eldorado Resorts Customer Service Score by Gender
Eldorado Resorts's Customer Service score was rated 2.1 by both Female and Male customers on Comparably.
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Male
2.1/5
Female
2.1/5
Eldorado Resorts Customer Service Score by Ethnicity
Eldorado Resorts's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Eldorado Resorts.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 1.5 | Other | 1.5 |
Eldorado Resorts Customer Service Score by Age
Eldorado Resorts's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Eldorado Resorts.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 3.5 | 46-50 | 3.5 |
51-55 2.3 | 51-55 | 2.3 |
56-60 3.2 | 56-60 | 3.2 |
61-65 1.9 | 61-65 | 1.9 |
66+ 1.6 | 66+ | 1.6 |
Eldorado Resorts Customer Service Score by Usage
Eldorado Resorts's Customer Service score was rated the highest by customers who have used Eldorado Resorts's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Eldorado Resorts Customer Service Score by Industry
Eldorado Resorts's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.
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Eldorado Resorts Customer Service vs. Competitors
Compared to its competitors, Eldorado Resorts's Customer Service score is rated right above Gaming and Leisure Properties, and is preceded by Century Casinos.
| COMPANY | Customer Service Score | |
|---|---|---|
| MGM Resorts International | 3.3/5 |
| Station Casinos | 3/5 |
| Boyd Gaming | 3/5 |
| Century Casinos | 2.7/5 |
| Eldorado Resorts | 2.4/5 |
| Gaming and Leisure Properties | N/A |
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Eldorado Resorts as an Employer
3.3/5
Eldorado Resorts has a 3.3/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Eldorado Resorts scored a -22 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of Eldorado Resorts would recommend the brand to a friend. ENPS measures how likely Eldorado Resorts employees would recommend working at Eldorado Resorts to a friend.
Net Promoter Score
-22
NPS Score
| 31% | Promoters |
|---|---|
| 16% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 35% | Promoters |
|---|---|
| 15% | Passive |
| 50% | Detractors |
