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MGM Resorts International is

Ranked

#22

Travel and Hospitality Brands

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MGM Resorts International

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MGM Resorts International

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MGM Resorts International is ranked #22 in Travel and Hospitality Brands

About MGM Resorts International's Brand

MGM Resorts International is a hospitality firm that operates casinos, restaurants, and recreational resorts. MGM Resorts International’s brand is ranked #174 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of MGM Resorts International. When compared to other organizations within the Travel and Hospitality industry, MGM Resorts International is ranked #22. Among its major competitors, MGM Resorts International is ranked in 3rd place for NPS while Las Vegas Sands is 1st, and Wynn Resorts is 2nd.Their current market cap is $19.65B

Brand at a Glance

76%

Customer Loyalty

3.4/5

Product Quality

3.3/5

Pricing

3.3/5

Customer Service

MGM Resorts International Ranking

^#22 in Travel and Hospitality
^#3 / 4 of its competitors

MGM Resorts International NPS

MGM Resorts International's Net Promoter Score (NPS) is a 6 with 44% Promoters, 18% Passives, and 38% Detractors. Net Promoter Score tracks whether MGM Resorts International's customers would recommend using the product based on a scale of -100 to 100.

MGM Resorts International Overall NPS

NPS

44%	Promoters
18%	Passives
38%	Detractors

MGM Resorts International NPS Trend

-100

-50

100

Summary	Date	Score
Jan 2025 5	Jan 2025	5
Feb 2025 5	Feb 2025	5
Mar 2025 5	Mar 2025	5
Apr 2025 5	Apr 2025	5
May 2025 7	May 2025	7
Jun 2025 4	Jun 2025	4
Jul 2025 6	Jul 2025	6
Sep 2025 5	Sep 2025	5
Dec 2025 7	Dec 2025	7
Jan 2026 6	Jan 2026	6
Apr 2026 6	Apr 2026	6
May 2026 6	May 2026	6

How Other Brands Compare

MGM Resorts International is ranked third for NPS among its competitors. Las Vegas Sands and Wynn Resorts come in first and second, with Caesars Entertainment coming in at #4. Among those competitors, it is the second most valued company behind Las Vegas Sands.

	MGM Resorts International	Wynn Resorts	Las Vegas Sands	Caesars Entertainment
Global Ranking	#174	#156	#-	#-
NPS	6	25	34	-22
Valuation Updated every 24 hours for public companies	$19.65B	$13.34B	$42.36B	$14.01B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

MGM Resorts International NPS by Gender

Male customers rated MGM Resorts International's NPS 16 points higher than Female customers.

Male

-9

MGM Resorts International's NPS was rated -9 by Male customers on Comparably.

33%

Promoters

25%

Passives

42%

Detractors

Female

-25

MGM Resorts International's NPS was rated -25 by Female customers on Comparably.

33%

Promoters

Passives

58%

Detractors

MGM Resorts International NPS by Ethnicity

MGM Resorts International's NPS was rated the highest by Other customers, and the lowest by Native American customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -32	Caucasian	-32
Hispanic or Latino -40	Hispanic or Latino	-40
African American/Black 0	African American/Black	0
Asian or Pacific Islander 0	Asian or Pacific Islander	0
Native American -67	Native American	-67
Other 24	Other	24

MGM Resorts International NPS by Age

MGM Resorts International's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

25%

75%

26-30

67%

33%

31-35

80%

20%

36-40

17%

50%

33%

41-45

17%

83%

46-50

50%

51-55

25%

50%

25%

56-60

82%

61-65

57%

43%

66+

24%

13%

63%

MGM Resorts International NPS by Usage

MGM Resorts International's NPS was rated the highest by customers who have used MGM Resorts International's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -14	Less than 1 Year	-14
1 to 2 Years -40	1 to 2 Years	-40
2 to 5 Years 33	2 to 5 Years	33
5 to 10 Years -6	5 to 10 Years	-6
Over 10 Years -14	Over 10 Years	-14

MGM Resorts International NPS vs. Competitors

Compared to its competitors, MGM Resorts International's NPS is rated right above Caesars Entertainment, and is preceded by Wynn Resorts.

COMPANY		NPS Score
	Las Vegas Sands	34
	Wynn Resorts	25
	MGM Resorts International	6
	Caesars Entertainment	-22

MGM Resorts International NPS vs Companies in Travel and Hospitality

In the Travel and Hospitality industry, MGM Resorts International's NPS is rated right below Dunkin'.

COMPANY		NPS Score
	In-N-Out Burger	62
	Southwest Airlines	47
	Delta Air Lines	43
	Ritz-Carlton	38
	Starbucks	30
	Airbnb	24
	Chipotle	16
	Dunkin'	11
	MGM Resorts International	6

MGM Resorts International Customer Reviews

Out of the 18 MGM Resorts International customer reviews 11 were positive and 7 were constructive. MGM Resorts International customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

MGM Resorts International Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of MGM Resorts International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

76%

24%

MGM Resorts International Customer Loyalty Score by Gender

Female customers rated MGM Resorts International's Customer Loyalty score 10% higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of MGM Resorts International.

Male

75%

Yes

Female

85%

Yes

MGM Resorts International Customer Loyalty Score by Ethnicity

MGM Resorts International's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

MGM Resorts International Customer Loyalty Score by Age

MGM Resorts International's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of MGM Resorts International.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 55%	18-25	55%
26-30 70%	26-30	70%
31-35 64%	31-35	64%
36-40 70%	36-40	70%
41-45 85%	41-45	85%
46-50 78%	46-50	78%
51-55 78%	51-55	78%
56-60 67%	56-60	67%
61-65 100%	61-65	100%
66+ 100%	66+	100%

MGM Resorts International Customer Loyalty Score by Usage

MGM Resorts International's Customer Loyalty score was rated the highest by customers who have used MGM Resorts International's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	44%
1 to 2 Years	46%
2 to 5 Years	55%
5 to 10 Years	94%
Over 10 Years	90%

MGM Resorts International Customer Loyalty Score by Industry

MGM Resorts International's Customer Loyalty score was rated the highest by Hospitality industry customers, and the lowest by Business and Consumer Services industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech	55%
Accounting	70%
Aerospace and Aviation	70%
Architecture and Planning	70%
Business and Consumer Services	40%
Government and Public Policy	70%
Healthcare, Hospitals and Medicine	85%
Hospitality	100%

MGM Resorts International Customer Loyalty vs. Competitors

Compared to its competitors, MGM Resorts International's Customer Loyalty score is rated right above Las Vegas Sands, and is preceded by Wynn Resorts.

COMPANY		Customer Loyalty Score
	Caesars Entertainment	80%
	Wynn Resorts	79%
	MGM Resorts International	76%
	Las Vegas Sands	63%

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Customer Loyalty for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, MGM Resorts International's Customer Loyalty score is rated right above Chipotle, and is preceded by Starbucks.

COMPANY		Customer Loyalty Score
	In-N-Out Burger	88%
	Southwest Airlines	85%
	Delta Air Lines	84%
	Dunkin'	80%
	Ritz-Carlton	80%
	Starbucks	78%
	MGM Resorts International	76%
	Chipotle	76%
	Airbnb	76%

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MGM Resorts International Product Quality

3.4/5

MGM Resorts International has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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MGM Resorts International Product Information

MGM Resorts International’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Hospitality industry rated MGM Resorts International's product the highest. Reviewers from the Business and Consumer Services industry rated MGM Resorts International the lowest at 1.6.

Website: http://mgmresorts.com

Company Size: 10,000+ Employees

Industry

Hospitality

Quick Insights into MGM Resorts International Product Quality

MGM Resorts International's Product Quality score was rated highest by customers from the Hospitality industry, and rated lowest by customers from the Business and Consumer Services industry.

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Ranked MGM Resorts International Product Quality the Highest

Hospitality	5
2 to 5 Years	4.8
18-25	4.7

Ranked MGM Resorts International Product Quality the Lowest

Native American	2.3
41-45	1.6
Business and Consumer Services	1.6

MGM Resorts International Product Quality Score by Gender

Male customers rated MGM Resorts International's Product Quality score 0.7 stars higher than Female customers.

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Male

3.4/5

Female

2.7/5

MGM Resorts International Product Quality Score by Ethnicity

MGM Resorts International's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Native American customers.

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Summary	Ethnicity	Score
Caucasian 2.9	Caucasian	2.9
Hispanic or Latino 2.5	Hispanic or Latino	2.5
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 3.4	Asian or Pacific Islander	3.4
Native American 2.3	Native American	2.3
Other 3.4	Other	3.4

MGM Resorts International Product Quality Score by Age

MGM Resorts International's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 4.7	18-25	4.7
26-30 3.5	26-30	3.5
31-35 3.9	31-35	3.9
36-40 3.9	36-40	3.9
41-45 1.6	41-45	1.6
46-50 2.7	46-50	2.7
51-55 3.9	51-55	3.9
56-60 2.2	56-60	2.2
61-65 3.2	61-65	3.2
66+ 3	66+	3

MGM Resorts International Product Quality Score by Usage

MGM Resorts International's Product Quality score was rated the highest by customers who have used MGM Resorts International's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.1
1 to 2 Years	3.2
2 to 5 Years	4.8
5 to 10 Years	2.7
Over 10 Years	3.2

MGM Resorts International Product Quality Score by Industry

MGM Resorts International's Product Quality score was rated the highest by Hospitality industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech	3.2
Accounting	3.8
Aerospace and Aviation	4.3
Architecture and Planning	3.5
Business and Consumer Services	1.6
Government and Public Policy	2.3
Healthcare, Hospitals and Medicine	2.6
Hospitality	5

MGM Resorts International Product Quality vs. Competitors

Compared to its competitors, MGM Resorts International's Product Quality score is rated right above Caesars Entertainment, and is preceded by Las Vegas Sands.

COMPANY		Product Quality Score
	Wynn Resorts	4/5
	Las Vegas Sands	3.8/5
	MGM Resorts International	3.4/5
	Caesars Entertainment	2.7/5

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Product Quality for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, MGM Resorts International's Product Quality score is rated right below Dunkin'.

COMPANY		Product Quality Score
	In-N-Out Burger	4.5/5
	Starbucks	4.1/5
	Delta Air Lines	4.1/5
	Southwest Airlines	4.1/5
	Ritz-Carlton	4/5
	Chipotle	3.8/5
	Airbnb	3.7/5
	Dunkin'	3.6/5
	MGM Resorts International	3.4/5

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MGM Resorts International Pricing

MGM Resorts International ROI & Value For Money

3.3/5

MGM Resorts International has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.

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MGM Resorts International Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Hospitality industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from MGM Resorts International.

Quick Insights into MGM Resorts International ROI

MGM Resorts International's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 41-45.

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Ranked MGM Resorts International ROI the Highest

31-35	4.4
2 to 5 Years	4.3
Hospitality	4.1

Ranked MGM Resorts International ROI the Lowest

Hispanic or Latino	2.1
Government and Public Policy	1.6
41-45	1.5

MGM Resorts International ROI Score by Gender

Male customers rated MGM Resorts International's ROI score 0.6 stars higher than Female customers.

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Male

2.9/5

Female

2.3/5

MGM Resorts International ROI Score by Ethnicity

MGM Resorts International's ROI score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.

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Summary	Ethnicity	Score
Caucasian 2.5	Caucasian	2.5
Hispanic or Latino 2.1	Hispanic or Latino	2.1
African American/Black 3.3	African American/Black	3.3
Asian or Pacific Islander 2.5	Asian or Pacific Islander	2.5
Native American 2.5	Native American	2.5
Other 3	Other	3

MGM Resorts International ROI Score by Age

MGM Resorts International's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

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Summary	Age	Score
18-25 3.7	18-25	3.7
26-30 3	26-30	3
31-35 4.4	31-35	4.4
36-40 3.2	36-40	3.2
41-45 1.5	41-45	1.5
46-50 2.6	46-50	2.6
51-55 3	51-55	3
56-60 1.9	56-60	1.9
61-65 2.8	61-65	2.8
66+ 2.9	66+	2.9

MGM Resorts International ROI Score by Usage

MGM Resorts International's ROI score was rated the highest by customers who have used MGM Resorts International's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.2
1 to 2 Years	2.4
2 to 5 Years	4.3
5 to 10 Years	2.5
Over 10 Years	2.7

MGM Resorts International ROI Score by Industry

MGM Resorts International's ROI score was rated the highest by Hospitality industry customers, and the lowest by Government and Public Policy industry customers.

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Tech	3.6
Accounting	4
Aerospace and Aviation	3.6
Architecture and Planning	3.6
Business and Consumer Services	1.6
Government and Public Policy	1.6
Healthcare, Hospitals and Medicine	2.4
Hospitality	4.1

MGM Resorts International Pricing vs. Competitors

Compared to its competitors, MGM Resorts International's ROI score is rated right above Caesars Entertainment, and is preceded by Las Vegas Sands.

COMPANY		Pricing Score
	Wynn Resorts	3.8/5
	Las Vegas Sands	3.8/5
	MGM Resorts International	3.3/5
	Caesars Entertainment	2.7/5

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ROI for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, MGM Resorts International's ROI score is rated right below Dunkin'.

COMPANY		Pricing Score
	In-N-Out Burger	4.4/5
	Southwest Airlines	4/5
	Delta Air Lines	3.9/5
	Ritz-Carlton	3.8/5
	Starbucks	3.6/5
	Airbnb	3.5/5
	Chipotle	3.5/5
	Dunkin'	3.4/5
	MGM Resorts International	3.3/5

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MGM Resorts International Customer Satisfaction (CSAT)

MGM Resorts International Customer Satisfaction (CSAT) Score

57 / 100

MGM Resorts International has an overall Customer Satisfaction score of 57 rated by its users and customers.

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Very Satisfied	37%
Satisfied	20%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	10%
Very Dissatisfied	19%

Very Satisfied

37%

Satisfied

20%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

10%

Very Dissatisfied

19%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into MGM Resorts International Customer Satisfaction

MGM Resorts International's Customer Satisfaction score was rated highest by customers who have used MGM Resorts International's products/services for 2 to 5 Years, and rated lowest by customers from the Business and Consumer Services industry.

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Ranked MGM Resorts International Customer Satisfaction the Highest

2 to 5 Years	100%
36-40	75%
Asian or Pacific Islander	75%

Ranked MGM Resorts International Customer Satisfaction the Lowest

56-60	33%
African American/Black	28%
Business and Consumer Services	0%

MGM Resorts International Customer Satisfaction Score by Gender

Male customers rated MGM Resorts International's Customer Satisfaction score 26 points higher than Female customers.

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61 / 100

Male

	Very Satisfied	35%
	Satisfied	26%
	Neither Satisfied nor Dissatisfied	10%
	Dissatisfied	3%
	Very Dissatisfied	26%

35 / 100

Female

	Very Satisfied	29%
	Satisfied	6%
	Neither Satisfied nor Dissatisfied	12%
	Dissatisfied	24%
	Very Dissatisfied	29%

MGM Resorts International Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

MGM Resorts International's Customer Satisfaction (CSAT) score was rated 55% according to Caucasian users and customers.

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55 / 100

Very Satisfied	32%
Satisfied	23%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	14%
Very Dissatisfied	22%

Very Satisfied

32%

Satisfied

23%

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

22%

CSAT according to Hispanic or Latino

MGM Resorts International's Customer Satisfaction (CSAT) score was rated 40% according to Hispanic or Latino users and customers.

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40 / 100

Very Satisfied	40%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	20%
Very Dissatisfied	40%

Very Satisfied

40%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

20%

Very Dissatisfied

40%

CSAT according to African American/Black

MGM Resorts International's Customer Satisfaction (CSAT) score was rated 28% according to African American/Black users and customers.

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28 / 100

Very Satisfied	14%
Satisfied	14%
Neither Satisfied nor Dissatisfied	43%
Dissatisfied	0%
Very Dissatisfied	29%

Very Satisfied

14%

Satisfied

14%

Neither Satisfied nor Dissatisfied

43%

Dissatisfied

Very Dissatisfied

29%

CSAT according to Asian or Pacific Islander

MGM Resorts International's Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.

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75 / 100

Very Satisfied	25%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

25%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

CSAT according to Other

MGM Resorts International's Customer Satisfaction (CSAT) score was rated 63% according to Other users and customers.

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63 / 100

Very Satisfied	63%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	13%
Very Dissatisfied	24%

Very Satisfied

63%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

13%

Very Dissatisfied

24%

MGM Resorts International Customer Satisfaction Score by Age

MGM Resorts International's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

18-25

67%

31-35

67%

36-40

75%

41-45

40%

46-50

50%

51-55

67%

56-60

33%

61-65

57%

66+

50%

MGM Resorts International Customer Satisfaction Score by Usage

MGM Resorts International's Customer Satisfaction score was rated the highest by customers who have used MGM Resorts International's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	34
1 to 2 Years	50
2 to 5 Years	100
5 to 10 Years	41
Over 10 Years	57

MGM Resorts International Customer Satisfaction Score by Industry

MGM Resorts International's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Business and Consumer Services industry customers.

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			"csatScore": 0,
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			"groupId": 521,
			"score": 33,
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Aerospace and Aviation	67
Architecture and Planning	67
Business and Consumer Services	0
Government and Public Policy	33
Healthcare, Hospitals and Medicine	50

MGM Resorts International Customer Satisfaction vs. Competitors

Compared to its competitors, MGM Resorts International's Customer Satisfaction score is rated right above Caesars Entertainment, and is preceded by Wynn Resorts.

COMPANY		Customer Satisfaction (CSAT) Score
	Las Vegas Sands	86%
	Wynn Resorts	73%
	MGM Resorts International	57%
	Caesars Entertainment	46%

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Customer Satisfaction for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, MGM Resorts International's Customer Satisfaction score is rated right below Chipotle.

COMPANY		Customer Satisfaction (CSAT) Score
	In-N-Out Burger	87%
	Starbucks	84%
	Southwest Airlines	80%
	Delta Air Lines	79%
	Ritz-Carlton	79%
	Airbnb	72%
	Dunkin'	65%
	Chipotle	63%
	MGM Resorts International	57%

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MGM Resorts International Customer Service

3.3/5

MGM Resorts International has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

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About MGM Resorts International's Customer Service

Address

4886 Frank Sinatra Drive, Las Vegas, NV 89158

Website

http://mgmresorts.com

Phone Number

702-693-7120

MGM Resorts International's Social Links

Quick Insights into MGM Resorts International Customer Service

MGM Resorts International's Customer Service score was rated highest by customers from the Hospitality industry, and rated lowest by Native American customers.

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Ranked MGM Resorts International Customer Service the Highest

Hospitality	4.8
18-25	4.2
2 to 5 Years	4.1

Ranked MGM Resorts International Customer Service the Lowest

41-45	1.5
Business and Consumer Services	1.5
Native American	1.5

MGM Resorts International Customer Service Score by Gender

Male customers rated MGM Resorts International's Customer Service score 0.3 stars higher than Female customers.

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Male

2.9/5

Female

2.6/5

MGM Resorts International Customer Service Score by Ethnicity

MGM Resorts International's Customer Service score was rated the highest by Other customers, and the lowest by Native American customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.7	Caucasian	2.7
Hispanic or Latino 2.1	Hispanic or Latino	2.1
African American/Black 2.9	African American/Black	2.9
Asian or Pacific Islander 2.6	Asian or Pacific Islander	2.6
Native American 1.5	Native American	1.5
Other 3.1	Other	3.1

MGM Resorts International Customer Service Score by Age

MGM Resorts International's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 41-45.

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100

Summary	Age	Customer Service Score
18-25 4.2	18-25	4.2
26-30 3.3	26-30	3.3
31-35 3.8	31-35	3.8
36-40 3.1	36-40	3.1
41-45 1.5	41-45	1.5
46-50 2.7	46-50	2.7
51-55 3.4	51-55	3.4
56-60 1.8	56-60	1.8
61-65 3.1	61-65	3.1
66+ 2.7	66+	2.7

MGM Resorts International Customer Service Score by Usage

MGM Resorts International's Customer Service score was rated the highest by customers who have used MGM Resorts International's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	2.6
1 to 2 Years	2.6
2 to 5 Years	4.1
5 to 10 Years	2.4
Over 10 Years	3

MGM Resorts International Customer Service Score by Industry

MGM Resorts International's Customer Service score was rated the highest by Hospitality industry customers, and the lowest by Business and Consumer Services industry customers.

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Tech	2.7
Accounting	3.5
Aerospace and Aviation	4
Architecture and Planning	2.3
Business and Consumer Services	1.5
Government and Public Policy	1.8
Healthcare, Hospitals and Medicine	2.7
Hospitality	4.8

MGM Resorts International Customer Service vs. Competitors

Compared to its competitors, MGM Resorts International's Customer Service score is rated right above Caesars Entertainment, and is preceded by Las Vegas Sands.

COMPANY		Customer Service Score
	Wynn Resorts	4/5
	Las Vegas Sands	3.7/5
	MGM Resorts International	3.3/5
	Caesars Entertainment	2.8/5

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Customer Service for Other Travel and Hospitality Brands

In the Travel and Hospitality industry, MGM Resorts International's Customer Service score is rated right below Dunkin'.

COMPANY		Customer Service Score
	In-N-Out Burger	4.5/5
	Southwest Airlines	4.1/5
	Starbucks	4.1/5
	Delta Air Lines	4/5
	Ritz-Carlton	4/5
	Chipotle	3.6/5
	Airbnb	3.5/5
	Dunkin'	3.4/5
	MGM Resorts International	3.3/5

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MGM Resorts International as an Employer

3.7/5

MGM Resorts International has a 3.7/5 stars for its overall company culture rated by their employees

top

20%

CEO of MGM Resorts International

Bill Hornbuckle

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

MGM Resorts International scored a 6 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of MGM Resorts International would recommend the brand to a friend. ENPS measures how likely MGM Resorts International employees would recommend working at MGM Resorts International to a friend.

Net Promoter Score

NPS Score

44%	Promoters
18%	Passive
38%	Detractors

Employee Net Promoter Score

eNPS Score

54%	Promoters
13%	Passive
33%	Detractors

Global Ranking Snapshot

MGM Resorts International is ranked #174 in the Global Top 100 Brands. It ranks just behind Oracle and just ahead of DuPont.

RANK			INDUSTRY
172	WebMD	Steven Zatz	Health and Wellness
173	Oracle	Safra Catz	Tech
174	MGM Resorts International	Bill Hornbuckle	Travel and Hospitality
175	DuPont	Edward Breen	Energy and Manufacturing
176	Prudential	Charles F. Lowrey	Banking and Financial Services
177	Northrop Grumman Corporation	Kathy Warden	Automotive and Transportation
178	BP	Bernard Looney	Energy and Manufacturing

Travel and Hospitality Ranking Snapshot

MGM Resorts International is ranked #22 in the Travel and Hospitality Industry. It ranks just behind Hyatt and just ahead of SpaceX.

RANK		Location
20	Universal Studios	Universal City, CA
21	Hyatt	Chicago, IL
22	MGM Resorts International	Las Vegas, NV
23	SpaceX	Hawthorne, CA
24	Alaska Air Group
25	Royal Caribbean International	Miami, FL
26	Four Seasons Hotels and Resorts