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WebMD is
Ranked
#10
in
Health and Wellness Brands
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WebMD is ranked #10 in Health and Wellness Brands

About WebMD's Brand

WebMD is the first end-to-end Internet healthcare company connecting physicians and consumers. WebMD’s brand is ranked #172 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of WebMD. When compared to other organizations within the Health and Wellness industry, WebMD is ranked #10. Among its major competitors, WebMD is ranked in 2nd place for NPS while HealthifyMe is 1st, and Healthline Media is 3rd.

Brand at a Glance

71%
Customer Loyalty
3.3/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service

WebMD Ranking

WebMD NPS

WebMD's Net Promoter Score (NPS) is a 48 with 68% Promoters, 12% Passives, and 20% Detractors. Net Promoter Score tracks whether WebMD's customers would recommend using the product based on a scale of -100 to 100.

WebMD Overall NPS

48
NPS
68%Promoters
12%Passives
20%Detractors
WebMD Overall NPS

WebMD NPS Trend

-100
-50
0
50
100
Jan 2021
0
Jan 20210
Mar 2021
-1
Mar 2021-1
Jun 2021
22
Jun 202122
Jul 2021
30
Jul 202130
Sep 2021
18
Sep 202118
Oct 2021
25
Oct 202125
Nov 2021
29
Nov 202129
Dec 2021
34
Dec 202134
Jan 2022
40
Jan 202240
Apr 2022
42
Apr 202242
May 2022
45
May 202245
Jun 2022
48
Jun 202248

How Other Brands Compare

WebMD is ranked second for NPS among its competitors. HealthifyMe and Healthline Media come in first and third, with WiserTogether coming in at #4.

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WebMD's Logo
WebMD
Healthline Media's Logo
Healthline Media
WiserTogether's Logo
WiserTogether
HealthifyMe's Logo
HealthifyMe
Global Ranking#172#-#-#-
NPS48-13-100
Valuation Updated every 24 hours for public companies-$450.00M$56.00M-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

WebMD NPS by Age

WebMD's NPS was rated -34 points by customers ages 36-40 on Comparably.

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0
20
40
60
80
100
Promoters
33%
Passives
0%
Detractors
67%
36-4033%0%67%

WebMD NPS by Usage

WebMD's NPS was rated 0 points by customers who have used WebMD's products/services for 2 to 5 Years.

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-100
-50
0
50
100
2 to 5 Years
0
2 to 5 Years0

WebMD NPS vs. Competitors

Compared to its competitors, WebMD's NPS is rated right above Ciox health, and is preceded by HealthifyMe.

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WebMD NPS vs Companies in Health and Wellness

In the Health and Wellness industry, WebMD's NPS is rated right above Glossier, and is preceded by Headspace.

Unlock WebMD NPS vs. Companies in Health and Wellness Data

WebMD's Logo
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WW (formally Weight Watchers) Logo

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WebMD Customer Reviews

What do you value most about this brand?
WORKERS ARE SO PROFESSIONALISM AND PERFECT WORK ETHICS
Review from Provo, UT / Non-Binary / Native American / 46-50Posted 12 days ago

WebMD Customer Loyalty

71%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

71% of WebMD users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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71
71%
29
29%
WebMD Customer Loyalty

WebMD Customer Loyalty Score by Age

WebMD's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.

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0
20%
40%
60%
80%
100%
36-40
100%
36-40100%

WebMD Customer Loyalty Score by Usage

WebMD's Customer Loyalty score was rated 78% by customers who have used WebMD's products/services for 2 to 5 Years.

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2 to 5 Years
78%

WebMD Customer Loyalty Score by Industry

WebMD's Customer Loyalty score was rated 100% by Tech industry customers.

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Tech
100%

WebMD Customer Loyalty vs. Competitors

Compared to its competitors, WebMD's Customer Loyalty score is rated right above Everyday Health, and is preceded by Healthline Media.

COMPANYCustomer Loyalty Score
HealthifyMe100%
Healthline Media75%
WebMD71%
Everyday Health65%
Ciox healthN/A

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, WebMD's Customer Loyalty score is rated right below CVS Health.

Unlock WebMD Customer Loyalty vs. Companies in Health and Wellness Data

WebMD's Logo
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Peloton's Logo
Colgate Palmolive's Logo
Headspace's Logo
Glossier's Logo
Johnson & Johnson's Logo
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CVS Health's Logo

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WebMD Product Quality

3.3/5

WebMD has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.

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WebMD Product Information

WebMD’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated WebMD's product the highest.

Website
http://www.webmd.com
Company Size
501-1,000 Employees

Industry

Content
Healthcare
SaaS

Quick Insights into WebMD Product Quality

WebMD's Product Quality score was rated highest by customers from the Tech industry.

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Ranked WebMD Product Quality the Highest

Tech
4.1
2 to 5 Years
3
36-40
2.6

WebMD Product Quality Score by Age

WebMD's Product Quality score was rated 2.6 stars by customers ages 36-40 on Comparably.

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0
1
2
3
4
5
36-40
2.6
36-402.6

WebMD Product Quality Score by Usage

WebMD's Product Quality score was rated 3 stars by customers who have used WebMD's products/services for 2 to 5 Years.

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2 to 5 Years
3

WebMD Product Quality Score by Industry

WebMD's Product Quality score was rated 4.1 stars by Tech industry customers.

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Tech
4.1

WebMD Product Quality vs. Competitors

Compared to its competitors, WebMD's Product Quality score is rated right above Healthline Media, and is preceded by Everyday Health.

COMPANYProduct Quality Score
HealthifyMe5/5
Everyday Health4.1/5
WebMD3.3/5
Healthline Media3.2/5
Ciox healthN/A

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, WebMD's Product Quality score is rated right below WW (formally Weight Watchers).

COMPANYProduct Quality Score
Peloton4.5/5
Headspace4.4/5
Glossier4.4/5
Colgate Palmolive4.3/5
Johnson & Johnson4.1/5
Philips3.9/5
CVS Health3.5/5
WW (formally Weight Watchers)3.5/5
WebMD3.3/5

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WebMD Pricing

WebMD ROI & Value For Money

3.6/5

WebMD has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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WebMD Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into WebMD ROI

WebMD's ROI score was rated highest by customers from the Tech industry.

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Ranked WebMD ROI the Highest

Tech
4.6
2 to 5 Years
3.1
36-40
3.1

WebMD ROI Score by Age

WebMD's ROI score was rated 3.1 stars by customers ages 36-40 on Comparably.

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0
1
2
3
4
5
36-40
3.1
36-403.1

WebMD ROI Score by Usage

WebMD's ROI score was rated 3.1 stars by customers who have used WebMD's products/services for 2 to 5 Years.

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2 to 5 Years
3.1

WebMD ROI Score by Industry

WebMD's ROI score was rated 4.6 stars by Tech industry customers.

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Tech
4.6

WebMD Pricing vs. Competitors

Compared to its competitors, WebMD's ROI score is rated right above Everyday Health, and is preceded by HealthifyMe.

COMPANYPricing Score
HealthifyMe5/5
WebMD3.6/5
Everyday Health3.3/5
Healthline Media3.2/5
Ciox healthN/A

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, WebMD's ROI score is rated right above CVS Health, and is preceded by Philips.

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WebMD Customer Satisfaction (CSAT)

WebMD Customer Satisfaction (CSAT) Score

67 / 100

WebMD has an overall Customer Satisfaction score of 67 rated by its users and customers.

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Very Satisfied56%
Satisfied11%
Neither Satisfied nor Dissatisfied11%
Dissatisfied11%
Very Dissatisfied11%
Very Satisfied
56%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
11%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

WebMD Customer Satisfaction vs. Competitors

Compared to its competitors, WebMD's Customer Satisfaction score is rated right above Healthline Media, and is preceded by Everyday Health.

COMPANYCustomer Satisfaction (CSAT) Score
Everyday Health100%
WebMD67%
Healthline Media50%
HealthifyMe0%
Ciox health0%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, WebMD's Customer Satisfaction score is rated right above CVS Health, and is preceded by Philips.

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Headspace's Logo
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WW (formally Weight Watchers) Logo

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WebMD Customer Service

3.3/5

WebMD has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.

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About WebMD's Customer Service

Address

1 Executive Dr, York, NY


Website

http://www.webmd.com


Phone Number

(732) 357-4144

Quick Insights into WebMD Customer Service

WebMD's Customer Service score was rated highest by customers from the Tech industry.

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Ranked WebMD Customer Service the Highest

Tech
4.1
2 to 5 Years
3.1
36-40
2.6

WebMD Customer Service Score by Age

WebMD's Customer Service score was rated 2.6 stars by customers ages 36-40 on Comparably.

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0
20
40
60
80
100
36-40
2.6
36-402.6

WebMD Customer Service Score by Usage

WebMD's Customer Service score was rated 3.1 stars by customers who have used WebMD's products/services for 2 to 5 Years.

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2 to 5 Years
3.1

WebMD Customer Service Score by Industry

WebMD's Customer Service score was rated 4.1 stars by Tech industry customers.

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Tech
4.1

WebMD Customer Service vs. Competitors

Compared to its competitors, WebMD's Customer Service score is rated right above Healthline Media, and is preceded by Everyday Health.

COMPANYCustomer Service Score
HealthifyMe5/5
Everyday Health3.7/5
WebMD3.3/5
Healthline Media3.3/5
Ciox healthN/A

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, WebMD's Customer Service score is rated right below WW (formally Weight Watchers).

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WebMD as an Employer

2.5/5

WebMD has a 2.5/5 stars for its overall company culture rated by their employees

  WebMD CEO
bottom
10%
CEO of WebMD

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

WebMD scored a 48 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of WebMD would recommend the brand to a friend. ENPS measures how likely WebMD employees would recommend working at WebMD to a friend.

Net Promoter Score

48
NPS Score
68%Promoters
12%Passive
20%Detractors

Employee Net Promoter Score

-21
eNPS Score
28%Promoters
23%Passive
49%Detractors

Global Ranking Snapshot

WebMD is ranked #172 in the Global Top 100 Brands. It ranks just behind Caterpillar Inc. and just ahead of Oracle.

RANKCOMPANYCEOINDUSTRY
170
Hyatt  Hyatt CEO
Mark Hoplamazian
Travel and Hospitality
171
Caterpillar Inc.  Caterpillar Inc. CEO
Jim Umpleby
Energy and Manufacturing
172
WebMD  WebMD CEO
Steven Zatz
Health and Wellness
173
Oracle  Oracle CEO
Safra Catz
Tech
174
MGM Resorts International  MGM Resorts International CEO
Bill Hornbuckle
Travel and Hospitality
175
DuPont  DuPont CEO
Edward Breen
Energy and Manufacturing
176
Prudential  Prudential CEO
Charles F. Lowrey
Banking and Financial Services

Health and Wellness Ranking Snapshot

WebMD is ranked #10 in the Health and Wellness Industry. It ranks just behind Abbott and just ahead of Kaiser Permanente.

RANKCOMPANYLocation
8
WW (formally Weight Watchers)
York, NY
9
Abbott
Chicago, IL
10
WebMD
York, NY
11
Kaiser Permanente
Oakland, CA
12
Eli Lilly and Company
Indianapolis, IN
13
UnitedHealth Group
Minnetonka, MN
14
Bristol Myers Squibb
New York City, NY