48
NPS
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WebMD is ranked #10 in Health and Wellness Brands
WebMD is ranked #10 in Health and Wellness Brands
About WebMD's Brand
WebMD is the first end-to-end Internet healthcare company connecting physicians and consumers. WebMD’s brand is ranked #172 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of WebMD. When compared to other organizations within the Health and Wellness industry, WebMD is ranked #10. Among its major competitors, WebMD is ranked in 2nd place for NPS while HealthifyMe is 1st, and Healthline Media is 3rd.
Brand at a Glance
71%
Customer Loyalty
3.3/5
Product Quality
3.6/5
Pricing
3.3/5
Customer Service
WebMD Ranking
- #10 in Health and Wellness
- #2 / 4 of its competitors
WebMD NPS
WebMD's Net Promoter Score (NPS) is a 48 with 68% Promoters, 12% Passives, and 20% Detractors. Net Promoter Score tracks whether WebMD's customers would recommend using the product based on a scale of -100 to 100.
WebMD Overall NPS
| 68% | Promoters |
|---|---|
| 12% | Passives |
| 20% | Detractors |
WebMD NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 0 | Jan 2021 | 0 |
Mar 2021 -1 | Mar 2021 | -1 |
Jun 2021 22 | Jun 2021 | 22 |
Jul 2021 30 | Jul 2021 | 30 |
Sep 2021 18 | Sep 2021 | 18 |
Oct 2021 25 | Oct 2021 | 25 |
Nov 2021 29 | Nov 2021 | 29 |
Dec 2021 34 | Dec 2021 | 34 |
Jan 2022 40 | Jan 2022 | 40 |
Apr 2022 42 | Apr 2022 | 42 |
May 2022 45 | May 2022 | 45 |
Jun 2022 48 | Jun 2022 | 48 |
How Other Brands Compare
WebMD is ranked second for NPS among its competitors. HealthifyMe and Healthline Media come in first and third, with WiserTogether coming in at #4.
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 WebMD |  Healthline Media |  WiserTogether |  HealthifyMe | |
| Global Ranking | #172 | #- | #- | #- |
| NPS | 48 | -13 | - | 100 |
| Valuation Updated every 24 hours for public companies | - | $450.00M | $56.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WebMD NPS by Age
WebMD's NPS was rated -34 points by customers ages 36-40 on Comparably.
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WebMD NPS by Usage
WebMD's NPS was rated 0 points by customers who have used WebMD's products/services for 2 to 5 Years.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
WebMD NPS vs. Competitors
Compared to its competitors, WebMD's NPS is rated right above Ciox health, and is preceded by HealthifyMe.
| COMPANY | NPS Score | |
|---|---|---|
| HealthifyMe | 100 |
| WebMD | 48 |
 | Ciox health | N/A |
| Healthline Media | -13 |
 | Everyday Health | -15 |
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WebMD NPS vs Companies in Health and Wellness
In the Health and Wellness industry, WebMD's NPS is rated right above Glossier, and is preceded by Headspace.
| COMPANY | NPS Score | |
|---|---|---|
 | Peloton | 64 |
 | Headspace | 53 |
| WebMD | 48 |
 | Glossier | 48 |
 | Colgate Palmolive | 46 |
 | Johnson & Johnson | 31 |
 | Philips | 26 |
 | CVS Health | 10 |
 | WW (formally Weight Watchers) | 10 |
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WebMD Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of WebMD users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WebMD Customer Loyalty Score by Age
WebMD's Customer Loyalty score was rated 100% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 100% | 36-40 | 100% |
WebMD Customer Loyalty Score by Usage
WebMD's Customer Loyalty score was rated 78% by customers who have used WebMD's products/services for 2 to 5 Years.
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WebMD Customer Loyalty Score by Industry
WebMD's Customer Loyalty score was rated 100% by Tech industry customers.
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WebMD Customer Loyalty vs. Competitors
Compared to its competitors, WebMD's Customer Loyalty score is rated right above Everyday Health, and is preceded by Healthline Media.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| HealthifyMe | 100% |
| Healthline Media | 75% |
| WebMD | 71% |
| Everyday Health | 65% |
| Ciox health | N/A |
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Customer Loyalty for Other Health and Wellness Brands
In the Health and Wellness industry, WebMD's Customer Loyalty score is rated right below CVS Health.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Peloton | 90% |
| Colgate Palmolive | 88% |
| Headspace | 83% |
| Glossier | 80% |
| Johnson & Johnson | 79% |
| Philips | 79% |
| WW (formally Weight Watchers) | 76% |
| CVS Health | 75% |
| WebMD | 71% |
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WebMD Product Quality
3.3/5
WebMD has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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WebMD Product Information
WebMD’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated WebMD's product the highest.
- Website
- http://www.webmd.com
- Company Size
- 501-1,000 Employees
Industry
Content
Healthcare
SaaS
Quick Insights into WebMD Product Quality
WebMD's Product Quality score was rated highest by customers from the Tech industry.
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Ranked WebMD Product Quality the Highest
WebMD Product Quality Score by Age
WebMD's Product Quality score was rated 2.6 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
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| Summary | Age | Score |
|---|---|---|
36-40 2.6 | 36-40 | 2.6 |
WebMD Product Quality Score by Usage
WebMD's Product Quality score was rated 3 stars by customers who have used WebMD's products/services for 2 to 5 Years.
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WebMD Product Quality Score by Industry
WebMD's Product Quality score was rated 4.1 stars by Tech industry customers.
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WebMD Product Quality vs. Competitors
Compared to its competitors, WebMD's Product Quality score is rated right above Healthline Media, and is preceded by Everyday Health.
| COMPANY | Product Quality Score | |
|---|---|---|
| HealthifyMe | 5/5 |
| Everyday Health | 4.1/5 |
| WebMD | 3.3/5 |
| Healthline Media | 3.2/5 |
| Ciox health | N/A |
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Product Quality for Other Health and Wellness Brands
In the Health and Wellness industry, WebMD's Product Quality score is rated right below WW (formally Weight Watchers).
| COMPANY | Product Quality Score | |
|---|---|---|
| Peloton | 4.5/5 |
| Headspace | 4.4/5 |
| Glossier | 4.4/5 |
| Colgate Palmolive | 4.3/5 |
| Johnson & Johnson | 4.1/5 |
| Philips | 3.9/5 |
| CVS Health | 3.5/5 |
| WW (formally Weight Watchers) | 3.5/5 |
| WebMD | 3.3/5 |
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WebMD Pricing
WebMD ROI & Value For Money
3.6/5
WebMD has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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WebMD Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into WebMD ROI
WebMD's ROI score was rated highest by customers from the Tech industry.
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Ranked WebMD ROI the Highest
WebMD ROI Score by Age
WebMD's ROI score was rated 3.1 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.1 | 36-40 | 3.1 |
WebMD ROI Score by Usage
WebMD's ROI score was rated 3.1 stars by customers who have used WebMD's products/services for 2 to 5 Years.
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WebMD ROI Score by Industry
WebMD's ROI score was rated 4.6 stars by Tech industry customers.
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WebMD Pricing vs. Competitors
Compared to its competitors, WebMD's ROI score is rated right above Everyday Health, and is preceded by HealthifyMe.
| COMPANY | Pricing Score | |
|---|---|---|
| HealthifyMe | 5/5 |
| WebMD | 3.6/5 |
| Everyday Health | 3.3/5 |
| Healthline Media | 3.2/5 |
| Ciox health | N/A |
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ROI for Other Health and Wellness Brands
In the Health and Wellness industry, WebMD's ROI score is rated right above CVS Health, and is preceded by Philips.
| COMPANY | Pricing Score | |
|---|---|---|
| Peloton | 4.3/5 |
| Headspace | 4/5 |
| Colgate Palmolive | 4/5 |
| Johnson & Johnson | 4/5 |
| Glossier | 3.9/5 |
| Philips | 3.8/5 |
| WebMD | 3.6/5 |
| CVS Health | 3.4/5 |
| WW (formally Weight Watchers) | 3.4/5 |
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WebMD Customer Satisfaction (CSAT)
WebMD Customer Satisfaction (CSAT) Score
67 / 100
WebMD has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
56%
Satisfied
11%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
WebMD Customer Satisfaction vs. Competitors
Compared to its competitors, WebMD's Customer Satisfaction score is rated right above Healthline Media, and is preceded by Everyday Health.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Everyday Health | 100% |
| WebMD | 67% |
| Healthline Media | 50% |
| HealthifyMe | 0% |
| Ciox health | 0% |
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Customer Satisfaction for Other Health and Wellness Brands
In the Health and Wellness industry, WebMD's Customer Satisfaction score is rated right above CVS Health, and is preceded by Philips.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Headspace | 86% |
| Colgate Palmolive | 86% |
| Johnson & Johnson | 80% |
| Peloton | 77% |
| Glossier | 77% |
| Philips | 75% |
| WebMD | 67% |
| CVS Health | 52% |
| WW (formally Weight Watchers) | 51% |
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WebMD Customer Service
3.3/5
WebMD has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About WebMD's Customer Service
Address
1 Executive Dr, York, NY
Website
http://www.webmd.com
Phone Number
(732) 357-4144
Quick Insights into WebMD Customer Service
WebMD's Customer Service score was rated highest by customers from the Tech industry.
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Ranked WebMD Customer Service the Highest
WebMD Customer Service Score by Age
WebMD's Customer Service score was rated 2.6 stars by customers ages 36-40 on Comparably.
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| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.6 | 36-40 | 2.6 |
WebMD Customer Service Score by Usage
WebMD's Customer Service score was rated 3.1 stars by customers who have used WebMD's products/services for 2 to 5 Years.
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WebMD Customer Service Score by Industry
WebMD's Customer Service score was rated 4.1 stars by Tech industry customers.
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WebMD Customer Service vs. Competitors
Compared to its competitors, WebMD's Customer Service score is rated right above Healthline Media, and is preceded by Everyday Health.
| COMPANY | Customer Service Score | |
|---|---|---|
| HealthifyMe | 5/5 |
| Everyday Health | 3.7/5 |
| WebMD | 3.3/5 |
| Healthline Media | 3.3/5 |
| Ciox health | N/A |
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Customer Service for Other Health and Wellness Brands
In the Health and Wellness industry, WebMD's Customer Service score is rated right below WW (formally Weight Watchers).
| COMPANY | Customer Service Score | |
|---|---|---|
| Peloton | 4.3/5 |
| Glossier | 4.3/5 |
| Colgate Palmolive | 4.1/5 |
| Johnson & Johnson | 4/5 |
| Headspace | 3.9/5 |
| Philips | 3.8/5 |
| CVS Health | 3.6/5 |
| WW (formally Weight Watchers) | 3.5/5 |
| WebMD | 3.3/5 |
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WebMD as an Employer
2.5/5
WebMD has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
WebMD scored a 48 for Net Promoter Score and a -21 for Employee Net Promoter Score. NPS gauges how likely a customer of WebMD would recommend the brand to a friend. ENPS measures how likely WebMD employees would recommend working at WebMD to a friend.
Net Promoter Score
48
NPS Score
| 68% | Promoters |
|---|---|
| 12% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-21
eNPS Score
| 28% | Promoters |
|---|---|
| 23% | Passive |
| 49% | Detractors |
Global Ranking Snapshot
WebMD is ranked #172 in the Global Top 100 Brands. It ranks just behind Caterpillar Inc. and just ahead of Oracle.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
170 |  | Hyatt |  | Mark Hoplamazian | Travel and Hospitality |
171 |  | Caterpillar Inc. |  | Jim Umpleby | Energy and Manufacturing |
172 | | WebMD | | Steven Zatz | Health and Wellness |
173 |  | Oracle |  | Safra Catz | Tech |
174 |  | MGM Resorts International |  | Bill Hornbuckle | Travel and Hospitality |
175 |  | DuPont |  | Edward Breen | Energy and Manufacturing |
176 |  | Prudential |  | Charles F. Lowrey | Banking and Financial Services |
Health and Wellness Ranking Snapshot
WebMD is ranked #10 in the Health and Wellness Industry. It ranks just behind Abbott and just ahead of Kaiser Permanente.
| RANK | COMPANY | Location | |
|---|---|---|---|
8 | | WW (formally Weight Watchers) | York, NY |
9 |  | Abbott | Chicago, IL |
10 | | WebMD | York, NY |
11 |  | Kaiser Permanente | Oakland, CA |
12 |  | Eli Lilly and Company | Indianapolis, IN |
13 |  | UnitedHealth Group | Minnetonka, MN |
14 |  | Bristol Myers Squibb | New York City, NY |
Popular Brands in the Industry
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