-100
NPS
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Ciox health
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About Ciox health's Brand
Among its major competitors, Ciox health is ranked in 5th place for NPS while WebMD is 1st, and Allscripts Healthcare Solutions is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Ciox health Ranking
- #4 / 4 of its competitors
Ciox health NPS
Ciox health's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Ciox health's customers would recommend using the product based on a scale of -100 to 100.
Ciox health Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Ciox health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -100 | May 2024 | -100 |
How Other Brands Compare
Ciox health is ranked #4 for NPS among its competitors. WebMD and Allscripts Healthcare Solutions come in first and second, with athenahealth coming in at third.
Ciox health |  WebMD |  athenahealth |  Allscripts Healthcare Solutions | |
| Global Ranking | #- | #172 | #- | #- |
| NPS | -100 | 15 | -1 | 9 |
| Valuation Updated every 24 hours for public companies | - | - | $5.56B | $2.10B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ciox health NPS vs. Competitors
Compared to its competitors, Ciox health's NPS is rated right below Practice Fusion.
| COMPANY | NPS Score | |
|---|---|---|
| WebMD | 15 |
| Allscripts Healthcare Solutions | 9 |
| athenahealth | -1 |
 | Practice Fusion | -10 |
| Ciox health | -100 |
Ciox health Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ciox health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ciox health Customer Loyalty vs. Competitors
Compared to its competitors, Ciox health's Customer Loyalty score is rated right above athenahealth.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ciox health | 100% |
| athenahealth | 74% |
| Practice Fusion | 73% |
| Allscripts Healthcare Solutions | 69% |
| WebMD | 68% |
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Ciox health Product Quality
1.5/5
Ciox health has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Ciox health Product Information
Ciox health’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.cioxhealth.com
Ciox health Product Quality vs. Competitors
Compared to its competitors, Ciox health's Product Quality score is rated right below Practice Fusion.
| COMPANY | Product Quality Score | |
|---|---|---|
| Allscripts Healthcare Solutions | 3.4/5 |
| athenahealth | 3.3/5 |
| WebMD | 3.1/5 |
| Practice Fusion | 3/5 |
| Ciox health | 1.5/5 |
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Ciox health Pricing
Ciox health ROI & Value For Money
1.5/5
Ciox health has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Ciox health Pricing vs. Competitors
Compared to its competitors, Ciox health's ROI score is rated right below Practice Fusion.
| COMPANY | Pricing Score | |
|---|---|---|
| Allscripts Healthcare Solutions | 3.5/5 |
| WebMD | 3.2/5 |
| athenahealth | 3.2/5 |
| Practice Fusion | 3/5 |
| Ciox health | 1.5/5 |
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Ciox health Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ciox health Customer Satisfaction vs. Competitors
Compared to its competitors, Ciox health's Customer Satisfaction score is rated right below Practice Fusion.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| WebMD | 58% |
| Allscripts Healthcare Solutions | 57% |
| athenahealth | 50% |
| Practice Fusion | 30% |
| Ciox health | 0% |
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Ciox health Customer Service
1.5/5
Ciox health has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Ciox health's Customer Service
Website
https://www.cioxhealth.com
Ciox health Customer Service vs. Competitors
Compared to its competitors, Ciox health's Customer Service score is rated right below Practice Fusion.
| COMPANY | Customer Service Score | |
|---|---|---|
| Allscripts Healthcare Solutions | 3.4/5 |
| WebMD | 3.1/5 |
| athenahealth | 2.9/5 |
| Practice Fusion | 2.2/5 |
| Ciox health | 1.5/5 |
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Ciox health as an Employer
3.4/5
Ciox health has a 3.4/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Ciox health scored a -100 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Ciox health would recommend the brand to a friend. ENPS measures how likely Ciox health employees would recommend working at Ciox health to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
