-10
NPS
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Practice Fusion
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About Practice Fusion's Brand
Practice Fusion provides a free, web-based Electronic Health Record (EMR) system and medical practice management technology to physicians.
Brand at a Glance
73%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
2.2/5
Customer Service
Practice Fusion NPS
Practice Fusion's Net Promoter Score (NPS) is a -10 with 37% Promoters, 16% Passives, and 47% Detractors. Net Promoter Score tracks whether Practice Fusion's customers would recommend using the product based on a scale of -100 to 100.
Practice Fusion Overall NPS
| 37% | Promoters |
|---|---|
| 16% | Passives |
| 47% | Detractors |
Practice Fusion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 4 | Dec 2021 | 4 |
Jan 2022 2 | Jan 2022 | 2 |
Apr 2022 -1 | Apr 2022 | -1 |
Sep 2022 -3 | Sep 2022 | -3 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 0 | Jan 2023 | 0 |
Jul 2023 -2 | Jul 2023 | -2 |
Dec 2024 -5 | Dec 2024 | -5 |
Feb 2025 -7 | Feb 2025 | -7 |
Jul 2025 -7 | Jul 2025 | -7 |
Nov 2025 -9 | Nov 2025 | -9 |
Dec 2025 -12 | Dec 2025 | -12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Practice Fusion NPS by Gender
Practice Fusion's NPS was rated -100 by Male customers on Comparably.
Male
-100
Practice Fusion's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Practice Fusion's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Practice Fusion NPS by Ethnicity
Practice Fusion's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Practice Fusion NPS by Usage
Practice Fusion's NPS was rated the highest by customers who have used Practice Fusion's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -67 | 2 to 5 Years | -67 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Practice Fusion Customer Reviews
Out of the 2 Practice Fusion customer reviews 0 were positive and 2 were constructive. Practice Fusion customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Practice Fusion Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Practice Fusion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Practice Fusion Customer Loyalty Score by Gender
Practice Fusion's Customer Loyalty score was rated 55 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Practice Fusion.
Male
55%
Yes
Female
N/A
Yes
Practice Fusion Customer Loyalty Score by Ethnicity
Practice Fusion's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Practice Fusion.
46
out of 100
Caucasian
Practice Fusion Customer Loyalty Score by Industry
Practice Fusion's Customer Loyalty score was rated 64% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Practice Fusion Product Quality
3/5
Practice Fusion has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Practice Fusion Product Information
Practice Fusion serves markets in the United States. Practice Fusion supports Web devices and offers products for small, medium, and large sized businesses.
Practice Fusion’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Practice Fusion's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Practice Fusion the lowest at 2.1.
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
Languages Supported
English
Product Type
Electronic Medical Records Software
Medical Scheduling Software
e-Prescribing Software
Patient Engagement Software
Quick Insights into Practice Fusion Product Quality
Practice Fusion's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Practice Fusion Product Quality the Highest
Ranked Practice Fusion Product Quality the Lowest
Practice Fusion Product Quality Score by Gender
Practice Fusion's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Practice Fusion.
Male
1.5/5
Female
N/A
Practice Fusion Product Quality Score by Ethnicity
Practice Fusion's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Practice Fusion.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Practice Fusion Product Quality Score by Usage
Practice Fusion's Product Quality score was rated the highest by customers who have used Practice Fusion's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Practice Fusion Product Quality Score by Industry
Practice Fusion's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Practice Fusion Pricing
Practice Fusion ROI & Value For Money
3/5
Practice Fusion has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Practice Fusion's overall ROI score rated by its users and customers.
Practice Fusion Pricing Plans
Practice Fusion has a pricing structure that accommodates small, medium, and large businesses. Starting from $99/month, Practice Fusion uses a subscription model.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Practice Fusion.
Who Uses Practice Fusion?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Practice Fusion ROI
Practice Fusion's ROI score was rated highest by customers from the Healthcare industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
Sign Up to unlock insights into how customers have ranked Practice Fusion's ROI score.
Ranked Practice Fusion ROI the Highest
Ranked Practice Fusion ROI the Lowest
Practice Fusion ROI Score by Gender
Practice Fusion's ROI score was rated 1.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Practice Fusion.
Male
1.6/5
Female
N/A
Practice Fusion ROI Score by Ethnicity
Practice Fusion's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Practice Fusion.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Practice Fusion ROI Score by Industry
Practice Fusion's ROI score was rated the highest by Healthcare industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Practice Fusion Customer Satisfaction (CSAT)
Practice Fusion Customer Satisfaction (CSAT) Score
30 / 100
Practice Fusion has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
10%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Practice Fusion Customer Satisfaction
Practice Fusion's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Practice Fusion's Customer Satisfaction.
Ranked Practice Fusion Customer Satisfaction the Highest
Practice Fusion Customer Satisfaction Score by Gender
Practice Fusion's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Practice Fusion.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 60% |
Practice Fusion Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Practice Fusion's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Practice Fusion.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
60%
Practice Fusion Customer Satisfaction Score by Industry
Practice Fusion's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Practice Fusion Customer Satisfaction Score by Industry",
"text": "Practice Fusion's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Practice Fusion's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
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}Practice Fusion Customer Service
2.2/5
Practice Fusion has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Practice Fusion's overall Customer Service score rated by its users and customers.
About Practice Fusion's Customer Service
Address
650 Townsend Street, Suite 500, San Francisco, CA 94103
Website
http://www.practicefusion.com
Phone Number
(415) 346-7700
Quick Insights into Practice Fusion Customer Service
Practice Fusion's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Practice Fusion's Customer Service score.
Ranked Practice Fusion Customer Service the Highest
Practice Fusion Customer Service Score by Gender
Practice Fusion's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Practice Fusion.
Male
1.5/5
Female
N/A
Practice Fusion Customer Service Score by Ethnicity
Practice Fusion's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Practice Fusion.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Practice Fusion Customer Service Score by Industry
Practice Fusion's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Practice Fusion as an Employer
3.3/5
Practice Fusion has a 3.3/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Practice Fusion scored a -10 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of Practice Fusion would recommend the brand to a friend. ENPS measures how likely Practice Fusion employees would recommend working at Practice Fusion to a friend.
Net Promoter Score
-10
NPS Score
| 37% | Promoters |
|---|---|
| 16% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-41
eNPS Score
| 17% | Promoters |
|---|---|
| 25% | Passive |
| 58% | Detractors |
