-30
NPS
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Everyday Health
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About Everyday Health's Brand
Everyday Health Group (EHG) is a recognized leader in patient and provider education and services attracting an engaged audience of over 60 million health consumers and over 800,000 U.S. practicing physicians and clinicians. Our mission is to drive better clinical and health outcomes through decision-making informed by highly relevant information, data, and analytics. We empower healthcare professionals and consumers with trusted content and services delivered through Everyday Health Group’s world-class brands. Everyday Health Group is a division of J2 Global Inc. (NASDAQ: JCOM), and is headquartered in New York City. Among its major competitors, Everyday Health is ranked in 2nd place for NPS while WebMD is 1st.
Brand at a Glance
66%
Customer Loyalty
3.9/5
Product Quality
3.3/5
Pricing
3.6/5
Customer Service
Everyday Health Ranking
- #2 / 2 of its competitors
Everyday Health NPS
Everyday Health's Net Promoter Score (NPS) is a -30 with 20% Promoters, 30% Passives, and 50% Detractors. Net Promoter Score tracks whether Everyday Health's customers would recommend using the product based on a scale of -100 to 100.
Everyday Health Overall NPS
| 20% | Promoters |
|---|---|
| 30% | Passives |
| 50% | Detractors |
Everyday Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 0 | Apr 2020 | 0 |
Oct 2020 0 | Oct 2020 | 0 |
Jul 2021 -25 | Jul 2021 | -25 |
Aug 2021 -40 | Aug 2021 | -40 |
Dec 2021 -34 | Dec 2021 | -34 |
Feb 2022 -15 | Feb 2022 | -15 |
Oct 2022 -25 | Oct 2022 | -25 |
Apr 2024 -22 | Apr 2024 | -22 |
Jan 2025 -30 | Jan 2025 | -30 |
How Other Brands Compare
Everyday Health is ranked second for NPS among its competitors. WebMD comes in first.
Everyday Health |  WebMD | |
| Global Ranking | #- | #172 |
| NPS | -30 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Everyday Health NPS by Gender
Everyday Health's NPS was rated -50 by Female customers on Comparably.
Female
-50
Everyday Health's NPS was rated -50 by Female customers on Comparably.
0%
Promoters
50%
Passives
50%
Detractors
Male
N/A
Everyday Health's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Everyday Health NPS vs. Competitors
Compared to its competitors, Everyday Health's NPS is rated right below WebMD.
| COMPANY | NPS Score | |
|---|---|---|
| WebMD | 15 |
| Everyday Health | -30 |
Everyday Health Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Everyday Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Everyday Health Customer Loyalty Score by Gender
Everyday Health's Customer Loyalty score was rated 78 by Female customers on Comparably.
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Female
78%
Yes
Male
N/A
Yes
Everyday Health Customer Loyalty vs. Competitors
Compared to its competitors, Everyday Health's Customer Loyalty score is rated right below WebMD.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| WebMD | 68% |
| Everyday Health | 66% |
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Everyday Health Product Quality
3.9/5
Everyday Health has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Everyday Health Product Information
Everyday Health’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Media and Entertainment
Quick Insights into Everyday Health Product Quality
Everyday Health's Product Quality score was rated highest by Female customers.
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Ranked Everyday Health Product Quality the Highest
Everyday Health Product Quality Score by Gender
Everyday Health's Product Quality score was rated 3.7 by Female customers on Comparably.
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Female
3.7/5
Male
N/A
Everyday Health Product Quality vs. Competitors
Compared to its competitors, Everyday Health's Product Quality score is rated right above WebMD.
| COMPANY | Product Quality Score | |
|---|---|---|
| Everyday Health | 3.9/5 |
| WebMD | 3.1/5 |
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Everyday Health Pricing
Everyday Health ROI & Value For Money
3.3/5
Everyday Health has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Everyday Health ROI
Everyday Health's ROI score was rated highest by Female customers.
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Ranked Everyday Health ROI the Highest
Everyday Health ROI Score by Gender
Everyday Health's ROI score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
Everyday Health Pricing vs. Competitors
Compared to its competitors, Everyday Health's ROI score is rated right above WebMD.
| COMPANY | Pricing Score | |
|---|---|---|
| Everyday Health | 3.3/5 |
| WebMD | 3.2/5 |
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Everyday Health Customer Satisfaction (CSAT)
Everyday Health Customer Satisfaction (CSAT) Score
80 / 100
Everyday Health has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Everyday Health Customer Satisfaction
Everyday Health's Customer Satisfaction score was rated highest by Female customers.
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Ranked Everyday Health Customer Satisfaction the Highest
Everyday Health Customer Satisfaction Score by Gender
Everyday Health's Customer Satisfaction score was rated 75 by Female customers on Comparably.
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75 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Everyday Health Customer Satisfaction vs. Competitors
Compared to its competitors, Everyday Health's Customer Satisfaction score is rated right above WebMD.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Everyday Health | 80% |
| WebMD | 57% |
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Everyday Health Customer Service
3.6/5
Everyday Health has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Everyday Health's Customer Service
Address
345 Hudson St, 16th Floor, New York City, NY 10014
Website
https://www.everydayhealthgroup.com/
Phone Number
(718)797-0722
Quick Insights into Everyday Health Customer Service
Everyday Health's Customer Service score was rated highest by Female customers.
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Ranked Everyday Health Customer Service the Highest
Everyday Health Customer Service Score by Gender
Everyday Health's Customer Service score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
Everyday Health Customer Service vs. Competitors
Compared to its competitors, Everyday Health's Customer Service score is rated right above WebMD.
| COMPANY | Customer Service Score | |
|---|---|---|
| Everyday Health | 3.6/5 |
| WebMD | 3.1/5 |
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Everyday Health as an Employer
2.4/5
Everyday Health has a 2.4/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Everyday Health scored a -30 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of Everyday Health would recommend the brand to a friend. ENPS measures how likely Everyday Health employees would recommend working at Everyday Health to a friend.
Net Promoter Score
-30
NPS Score
| 20% | Promoters |
|---|---|
| 30% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 24% | Promoters |
|---|---|
| 29% | Passive |
| 47% | Detractors |
