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Bristol Myers Squibb is
Ranked
#14
in
Health and Wellness Brands
Brand Page
Bristol Myers Squibb
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Bristol Myers Squibb is ranked #14 in Health and Wellness Brands

About Bristol Myers Squibb's Brand

Bristol Myers Squibb engages in the discovery, development, licensing, manufacturing, marketing, distribution and sale of pharmaceuticals. Bristol Myers Squibb’s brand is ranked #205 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Bristol Myers Squibb. When compared to other organizations within the Health and Wellness industry, Bristol Myers Squibb is ranked #14. Among its major competitors, Bristol Myers Squibb is ranked in 4th place for NPS while GlaxoSmithKline is 1st, and Eli Lilly and Company is 2nd.Their current market cap is $140.58B

Brand at a Glance

75%
Customer Loyalty
4.1/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service

Bristol Myers Squibb Ranking

Bristol Myers Squibb NPS

Bristol Myers Squibb's Net Promoter Score (NPS) is a 38 with 61% Promoters, 16% Passives, and 23% Detractors. Net Promoter Score tracks whether Bristol Myers Squibb's customers would recommend using the product based on a scale of -100 to 100.

Bristol Myers Squibb Overall NPS

38
NPS
61%Promoters
16%Passives
23%Detractors
Bristol Myers Squibb Overall NPS

Bristol Myers Squibb NPS Trend

-100
-50
0
50
100
Jun 2021
37
Jun 202137
Aug 2021
43
Aug 202143
Sep 2021
39
Sep 202139
Oct 2021
37
Oct 202137
Nov 2021
38
Nov 202138
Dec 2021
31
Dec 202131
Jan 2022
31
Jan 202231
Feb 2022
37
Feb 202237
Mar 2022
39
Mar 202239
Apr 2022
36
Apr 202236
Jun 2022
37
Jun 202237
Jul 2022
37
Jul 202237

How Other Brands Compare

Bristol Myers Squibb is ranked second for NPS among its competitors. Eli Lilly and Company and Johnson & Johnson come in first and third, with Pfizer coming in at #4. Among those competitors, it is the lowest valued company behind Johnson & Johnson.

Sign Up for Brand Profile PRO to get the full Comparison data of Bristol Myers Squibb vs Competitors.

Bristol Myers Squibb's Logo
Bristol Myers Squibb
Johnson & Johnson's Logo
Johnson & Johnson
Eli Lilly and Company's Logo
Eli Lilly and Company
Pfizer's Logo
Pfizer
Global Ranking#205#89#192#214
NPS38314826
Social Sentiment Calculated by analyzing social media and other online mentions-NeutralNeutral-
Valuation Updated every 24 hours for public companies$140.58B$428.68B$179.16B$191.43B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Bristol Myers Squibb NPS by Gender

Bristol Myers Squibb's NPS was rated 43 by both Female and Male customers on Comparably.

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Male

43

Bristol Myers Squibb's NPS was rated 43 by Male customers on Comparably.

Sign Up to learn about Bristol Myers Squibb's NPS Score rated by Male customers on Comparably.
57%
Promoters
29%
Passives
14%
Detractors

Female

43

Bristol Myers Squibb's NPS was rated 43 by Female customers on Comparably.

Sign Up to learn about Bristol Myers Squibb's NPS Score rated by Female customers on Comparably.
57%
Promoters
29%
Passives
14%
Detractors

Bristol Myers Squibb NPS by Ethnicity

Bristol Myers Squibb's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Bristol Myers Squibb.
-100
-50
0
50
100
Caucasian
67
Caucasian67
African American/Black
34
African American/Black34
Other
0
Other0

Bristol Myers Squibb NPS by Age

Bristol Myers Squibb's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Bristol Myers Squibb.
0
20
40
60
80
100
Promoters
100%
Passives
0%
Detractors
0%
26-30100%0%0%
Promoters
25%
Passives
75%
Detractors
0%
31-3525%75%0%

Bristol Myers Squibb NPS by Usage

Bristol Myers Squibb's NPS was rated the highest by customers who have used Bristol Myers Squibb's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Bristol Myers Squibb.
-100
-50
0
50
100
Less than 1 Year
-15
Less than 1 Year-15
1 to 2 Years
45
1 to 2 Years45

Bristol Myers Squibb NPS vs. Competitors

Compared to its competitors, Bristol Myers Squibb's NPS is rated right above Johnson & Johnson, and is preceded by Merck.

Unlock Bristol Myers Squibb NPS vs. Competitors Data

Bristol Myers Squibb's Logo
VS
GlaxoSmithKline's Logo
Eli Lilly and Company's Logo
Merck's Logo
Johnson & Johnson's Logo
Pfizer's Logo
Astrazeneca PLC's Logo
Daiichi Sankyo's Logo

Sign Up for Brand Profile PRO to get the full Bristol Myers Squibb NPS vs. Competitors data and gain insights into your customers today.

Bristol Myers Squibb NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Bristol Myers Squibb's NPS is rated right above Johnson & Johnson, and is preceded by Colgate Palmolive.

Unlock Bristol Myers Squibb NPS vs. Companies in Health and Wellness Data

Bristol Myers Squibb's Logo
VS
Peloton's Logo
Headspace's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

Sign Up for Brand Profile PRO to get the full Bristol Myers Squibb NPS vs. Companies in Health and Wellness data and gain insights into your customers today.

Bristol Myers Squibb Customer Reviews

Out of the 2 Bristol Myers Squibb customer reviews 2 were positive and 0 were constructive. Bristol Myers Squibb customer reviews reflect that all customers have a favorable experience using the products/services of the company.

What do you value most about this brand?
Dependability, Value, Purity, Efficacy & Outcome
Review from New York, NY / Female / Caucasian / 51-55
What do you value most about this brand?
Their diversity, integrity and includion
Review from New York, NY / Female / African American/Black / 26-30Posted a month ago

Bristol Myers Squibb Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of Bristol Myers Squibb users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

75
75%
25
25%
Bristol Myers Squibb Customer Loyalty

Bristol Myers Squibb Customer Loyalty Score by Gender

Bristol Myers Squibb's Customer Loyalty score was rated 74 by both Female and Male customers on Comparably.

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Male
74%
Yes
Female
74%
Yes

Bristol Myers Squibb Customer Loyalty Score by Ethnicity

Bristol Myers Squibb's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Bristol Myers Squibb.
100
out of 100
Caucasian
40
out of 100
African American/Black
70
out of 100
Other

Bristol Myers Squibb Customer Loyalty Score by Age

Bristol Myers Squibb's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bristol Myers Squibb.
0
20%
40%
60%
80%
100%
26-30
82%
26-3082%
31-35
100%
31-35100%

Bristol Myers Squibb Customer Loyalty Score by Usage

Bristol Myers Squibb's Customer Loyalty score was rated the highest by customers who have used Bristol Myers Squibb's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
49%
1 to 2 Years
100%

Bristol Myers Squibb Customer Loyalty Score by Industry

Bristol Myers Squibb's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
100%
Accounting
78%
Biotech and Pharmaceuticals
82%
Healthcare, Hospitals and Medicine
78%

Bristol Myers Squibb Customer Loyalty vs. Competitors

Compared to its competitors, Bristol Myers Squibb's Customer Loyalty score is rated right above Astrazeneca PLC, and is preceded by Merck.

Unlock Bristol Myers Squibb Customer Loyalty vs. Competitors Data

Bristol Myers Squibb's Logo
VS
GlaxoSmithKline's Logo
Eli Lilly and Company's Logo
Johnson & Johnson's Logo
Pfizer's Logo
Merck's Logo
Astrazeneca PLC's Logo
Daiichi Sankyo's Logo

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Bristol Myers Squibb's Customer Loyalty score is rated right above CVS Health, and is preceded by WW (formally Weight Watchers).

Unlock Bristol Myers Squibb Customer Loyalty vs. Companies in Health and Wellness Data

Bristol Myers Squibb's Logo
VS
Peloton's Logo
Colgate Palmolive's Logo
Headspace's Logo
Glossier's Logo
Johnson & Johnson's Logo
Philips' Logo
WW (formally Weight Watchers) Logo
CVS Health's Logo

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Bristol Myers Squibb Product Quality

4.1/5

Bristol Myers Squibb has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.

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Bristol Myers Squibb Product Information

Bristol Myers Squibb’s product quality score is a 4.1 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated Bristol Myers Squibb's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Bristol Myers Squibb the lowest at 3.6.

Website
http://www.bms.com
Company Size
10,000+ Employees

Industry

Tech
Biotech and Pharmaceuticals
Healthcare

Quick Insights into Bristol Myers Squibb Product Quality

Bristol Myers Squibb's Product Quality score was rated highest by Caucasian customers, and rated lowest by Other customers.

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Ranked Bristol Myers Squibb Product Quality the Highest

Caucasian
5
Biotech and Pharmaceuticals
4.8
31-35
4.7

Ranked Bristol Myers Squibb Product Quality the Lowest

Healthcare, Hospitals and Medicine
3.6
Less than 1 Year
3.2
Other
2.8

Bristol Myers Squibb Product Quality Score by Gender

Female customers rated Bristol Myers Squibb's Product Quality score 0.2 stars higher than Male customers.

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Male

4/5

Female

4.2/5

Bristol Myers Squibb Product Quality Score by Ethnicity

Bristol Myers Squibb's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Bristol Myers Squibb.
0
1
2
3
4
5
Caucasian
5
Caucasian5
African American/Black
3.3
African American/Black3.3
Other
2.8
Other2.8

Bristol Myers Squibb Product Quality Score by Age

Bristol Myers Squibb's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Bristol Myers Squibb.
0
1
2
3
4
5
26-30
4.3
26-304.3
31-35
4.7
31-354.7

Bristol Myers Squibb Product Quality Score by Usage

Bristol Myers Squibb's Product Quality score was rated the highest by customers who have used Bristol Myers Squibb's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year
3.2
1 to 2 Years
4.6

Bristol Myers Squibb Product Quality Score by Industry

Bristol Myers Squibb's Product Quality score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech
4.6
Accounting
4.1
Biotech and Pharmaceuticals
4.8
Healthcare, Hospitals and Medicine
3.6

Bristol Myers Squibb Product Quality vs. Competitors

Compared to its competitors, Bristol Myers Squibb's Product Quality score is rated right above Pfizer, and is preceded by Merck.

Unlock Bristol Myers Squibb Product Quality vs. Competitors Data

Bristol Myers Squibb's Logo
VS
GlaxoSmithKline's Logo
Johnson & Johnson's Logo
Eli Lilly and Company's Logo
Merck's Logo
Pfizer's Logo
Astrazeneca PLC's Logo
Daiichi Sankyo's Logo

Sign Up for Brand Profile PRO to get the full Bristol Myers Squibb Product Quality vs. Competitors data and gain insights into your customers today.

Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Bristol Myers Squibb's Product Quality score is rated right above Philips, and is preceded by Johnson & Johnson.

Unlock Bristol Myers Squibb Product Quality vs. Companies in Health and Wellness Data

Bristol Myers Squibb's Logo
VS
Peloton's Logo
Headspace's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Bristol Myers Squibb Pricing

Bristol Myers Squibb ROI & Value For Money

3.8/5

Bristol Myers Squibb has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.

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Bristol Myers Squibb Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Bristol Myers Squibb.

Quick Insights into Bristol Myers Squibb ROI

Bristol Myers Squibb's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Bristol Myers Squibb's products/services for Less than 1 Year.

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Ranked Bristol Myers Squibb ROI the Highest

Tech
4.3
26-30
4.2
1 to 2 Years
4.1

Ranked Bristol Myers Squibb ROI the Lowest

Healthcare, Hospitals and Medicine
3
Other
3
Less than 1 Year
2.9

Bristol Myers Squibb ROI Score by Gender

Male customers rated Bristol Myers Squibb's ROI score 0.1 stars higher than Female customers.

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Male

4/5

Female

3.9/5

Bristol Myers Squibb ROI Score by Ethnicity

Bristol Myers Squibb's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Bristol Myers Squibb.
0
1
2
3
4
5
Caucasian
3.8
Caucasian3.8
African American/Black
3.5
African American/Black3.5
Other
3
Other3

Bristol Myers Squibb ROI Score by Age

Bristol Myers Squibb's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Bristol Myers Squibb.
0
1
2
3
4
5
26-30
4.2
26-304.2
31-35
4.1
31-354.1

Bristol Myers Squibb ROI Score by Usage

Bristol Myers Squibb's ROI score was rated the highest by customers who have used Bristol Myers Squibb's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year
2.9
1 to 2 Years
4.1

Bristol Myers Squibb ROI Score by Industry

Bristol Myers Squibb's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
4.3
Accounting
3.9
Biotech and Pharmaceuticals
4.2
Healthcare, Hospitals and Medicine
3

Bristol Myers Squibb Pricing vs. Competitors

Compared to its competitors, Bristol Myers Squibb's ROI score is rated right above Daiichi Sankyo, and is preceded by Astrazeneca PLC.

Unlock Bristol Myers Squibb ROI vs. Competitors Data

Bristol Myers Squibb's Logo
VS
GlaxoSmithKline's Logo
Eli Lilly and Company's Logo
Merck's Logo
Johnson & Johnson's Logo
Pfizer's Logo
Astrazeneca PLC's Logo
Daiichi Sankyo's Logo

Sign Up for Brand Profile PRO to get the full Bristol Myers Squibb ROI vs. Competitors data and gain insights into your customers today.

ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Bristol Myers Squibb's ROI score is rated right above Philips, and is preceded by Glossier.

Unlock Bristol Myers Squibb ROI vs. Companies in Health and Wellness Data

Bristol Myers Squibb's Logo
VS
Peloton's Logo
Headspace's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Glossier's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Bristol Myers Squibb Customer Satisfaction (CSAT)

Bristol Myers Squibb Customer Satisfaction (CSAT) Score

80 / 100

Bristol Myers Squibb has an overall Customer Satisfaction score of 80 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied49%
Satisfied31%
Neither Satisfied nor Dissatisfied14%
Dissatisfied3%
Very Dissatisfied3%
Very Satisfied
49%
Satisfied
31%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
3%
Very Dissatisfied
3%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Bristol Myers Squibb Customer Satisfaction

Bristol Myers Squibb's Customer Satisfaction score was rated highest by customers who have used Bristol Myers Squibb's products/services for 1 to 2 Years, and rated lowest by African American/Black customers.

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Ranked Bristol Myers Squibb Customer Satisfaction the Highest

1 to 2 Years
100%
31-35
100%
Biotech and Pharmaceuticals
100%

Ranked Bristol Myers Squibb Customer Satisfaction the Lowest

Male
60%
African American/Black
33%

Bristol Myers Squibb Customer Satisfaction Score by Gender

Female customers rated Bristol Myers Squibb's Customer Satisfaction score 7 points higher than Male customers.

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60 / 100
Male
Very Satisfied
20%
Satisfied
40%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
67 / 100
Female
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%

Bristol Myers Squibb Customer Satisfaction Score by Ethnicity

CSAT according to African American/Black

Bristol Myers Squibb's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.

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33 / 100
Very Satisfied33%
Satisfied0%
Neither Satisfied nor Dissatisfied67%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%

CSAT according to Other

Bristol Myers Squibb's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Bristol Myers Squibb.
67 / 100
Very Satisfied0%
Satisfied67%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied33%
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%

Bristol Myers Squibb Customer Satisfaction Score by Age

Bristol Myers Squibb's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Bristol Myers Squibb.
0
20
40
60
80
100
31-35 CSAT Score
100%
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
31-35100%

Bristol Myers Squibb Customer Satisfaction Score by Usage

Bristol Myers Squibb's Customer Satisfaction score was rated 100 points by customers who have used Bristol Myers Squibb's products/services for 1 to 2 Years.

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1 to 2 Years
100

Bristol Myers Squibb Customer Satisfaction Score by Industry

Bristol Myers Squibb's Customer Satisfaction score was rated 100 points by Biotech and Pharmaceuticals industry customers.

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Biotech and Pharmaceuticals
100

Bristol Myers Squibb Customer Satisfaction vs. Competitors

Compared to its competitors, Bristol Myers Squibb's Customer Satisfaction score is rated right above Johnson & Johnson, and is preceded by Pfizer.

Unlock Bristol Myers Squibb Customer Satisfaction vs. Competitors Data

Bristol Myers Squibb's Logo
VS
GlaxoSmithKline's Logo
Astrazeneca PLC's Logo
Pfizer's Logo
Johnson & Johnson's Logo
Eli Lilly and Company's Logo
Merck's Logo
Daiichi Sankyo's Logo

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Bristol Myers Squibb's Customer Satisfaction score is rated right above Johnson & Johnson, and is preceded by Colgate Palmolive.

Unlock Bristol Myers Squibb Customer Satisfaction vs. Companies in Health and Wellness Data

Bristol Myers Squibb's Logo
VS
Headspace's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Peloton's Logo
Glossier's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

Sign Up for Brand Profile PRO to get the full Bristol Myers Squibb Customer Satisfaction vs. Companies in Health and Wellness data and gain insights into your customers today.

Bristol Myers Squibb Customer Service

4.1/5

Bristol Myers Squibb has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Bristol Myers Squibb's Customer Service

Address

New York City, NY


Website

http://www.bms.com


Phone Number

212-546-4000

Quick Insights into Bristol Myers Squibb Customer Service

Bristol Myers Squibb's Customer Service score was rated highest by Caucasian customers, and rated lowest by Other customers.

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Ranked Bristol Myers Squibb Customer Service the Highest

Caucasian
4.8
Biotech and Pharmaceuticals
4.6
31-35
4.5

Ranked Bristol Myers Squibb Customer Service the Lowest

Healthcare, Hospitals and Medicine
3.1
Less than 1 Year
3
Other
2.6

Bristol Myers Squibb Customer Service Score by Gender

Female customers rated Bristol Myers Squibb's Customer Service score 0.3 stars higher than Male customers.

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Male

3.8/5

Female

4.1/5

Bristol Myers Squibb Customer Service Score by Ethnicity

Bristol Myers Squibb's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Bristol Myers Squibb.
0
20
40
60
80
100
Caucasian
4.8
Caucasian4.8
African American/Black
3.5
African American/Black3.5
Other
2.6
Other2.6

Bristol Myers Squibb Customer Service Score by Age

Bristol Myers Squibb's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Bristol Myers Squibb.
0
20
40
60
80
100
26-30
4.3
26-304.3
31-35
4.5
31-354.5

Bristol Myers Squibb Customer Service Score by Usage

Bristol Myers Squibb's Customer Service score was rated the highest by customers who have used Bristol Myers Squibb's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year
3
1 to 2 Years
4.4

Bristol Myers Squibb Customer Service Score by Industry

Bristol Myers Squibb's Customer Service score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech
4.5
Accounting
3.9
Biotech and Pharmaceuticals
4.6
Healthcare, Hospitals and Medicine
3.1

Bristol Myers Squibb Customer Service vs. Competitors

Compared to its competitors, Bristol Myers Squibb's Customer Service score is rated right above Johnson & Johnson, and is preceded by Merck.

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Bristol Myers Squibb's Logo
VS
GlaxoSmithKline's Logo
Eli Lilly and Company's Logo
Merck's Logo
Johnson & Johnson's Logo
Pfizer's Logo
Astrazeneca PLC's Logo
Daiichi Sankyo's Logo

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Bristol Myers Squibb's Customer Service score is rated right above Colgate Palmolive, and is preceded by Glossier.

Unlock Bristol Myers Squibb Customer Service vs. Companies in Health and Wellness Data

Bristol Myers Squibb's Logo
VS
Peloton's Logo
Glossier's Logo
Colgate Palmolive's Logo
Johnson & Johnson's Logo
Headspace's Logo
Philips' Logo
CVS Health's Logo
WW (formally Weight Watchers) Logo

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Bristol Myers Squibb as an Employer

4.3/5

Bristol Myers Squibb has a 4.3/5 stars for its overall company culture rated by their employees

  Bristol Myers Squibb CEO
top
5%
CEO of Bristol Myers Squibb

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Bristol Myers Squibb scored a 38 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Bristol Myers Squibb would recommend the brand to a friend. ENPS measures how likely Bristol Myers Squibb employees would recommend working at Bristol Myers Squibb to a friend.

Net Promoter Score

38
NPS Score
61%Promoters
16%Passive
23%Detractors

Employee Net Promoter Score

20
eNPS Score
43%Promoters
34%Passive
23%Detractors

Global Ranking Snapshot

Bristol Myers Squibb is ranked #205 in the Global Top 100 Brands. It ranks just behind Atlassian and just ahead of Nasdaq.

RANKCOMPANYCEOINDUSTRY
203
The Kraft Heinz Company  The Kraft Heinz Company CEO
Miguel Patricio
Food and Beverages
204
Atlassian  Atlassian CEO
Scott Farquhar & Mike Cannon-Brookes
Tech
205
Bristol Myers Squibb  Bristol Myers Squibb CEO
Giovanni Caforio
Health and Wellness
206
Nasdaq  Nasdaq CEO
Adena T. Friedman
Banking and Financial Services
207
Dole Food Company  Dole Food Company CEO
David Murdock
Food and Beverages
208
SpaceX  SpaceX CEO
Elon Musk
Tech
209
RingCentral  RingCentral CEO
Vladimir Shmunis
Tech

Health and Wellness Ranking Snapshot

Bristol Myers Squibb is ranked #14 in the Health and Wellness Industry. It ranks just behind UnitedHealth Group and just ahead of Pfizer.

RANKCOMPANYLocation
12
Eli Lilly and Company
Indianapolis, IN
13
UnitedHealth Group
Minnetonka, MN
14
Bristol Myers Squibb
New York City, NY
15
Pfizer
New York City, NY
16
Genentech
South San Francisco, CA
17
Beachbody
Santa Monica, CA
18
Warby Parker
New York City, NY