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Bristol Myers Squibb is

Ranked

#14

Health and Wellness Brands

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Bristol Myers Squibb

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Bristol Myers Squibb

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Bristol Myers Squibb is ranked #14 in Health and Wellness Brands

About Bristol Myers Squibb's Brand

Bristol Myers Squibb engages in the discovery, development, licensing, manufacturing, marketing, distribution and sale of pharmaceuticals. Bristol Myers Squibb’s brand is ranked #205 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Bristol Myers Squibb. When compared to other organizations within the Health and Wellness industry, Bristol Myers Squibb is ranked #14. Among its major competitors, Bristol Myers Squibb is ranked in 2nd place for NPS while Merck is 1st, and Johnson & Johnson is 3rd. Overall, Bristol Myers Squibb has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $140.58B

Brand at a Glance

79%

Customer Loyalty

3.9/5

Product Quality

3.7/5

Pricing

3.8/5

Customer Service

Bristol Myers Squibb Ranking

^#205 in Global Best Brands
^#14 in Health and Wellness
^#1 / 4 of its competitors

Bristol Myers Squibb NPS

Bristol Myers Squibb's Net Promoter Score (NPS) is a 27 with 55% Promoters, 17% Passives, and 28% Detractors. Net Promoter Score tracks whether Bristol Myers Squibb's customers would recommend using the product based on a scale of -100 to 100.

Bristol Myers Squibb Overall NPS

NPS

55%	Promoters
17%	Passives
28%	Detractors

Bristol Myers Squibb NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2024 27	Feb 2024	27
Apr 2024 25	Apr 2024	25
May 2024 26	May 2024	26
Jun 2024 25	Jun 2024	25
Jul 2024 26	Jul 2024	26
Aug 2024 28	Aug 2024	28
Sep 2024 27	Sep 2024	27
Oct 2024 27	Oct 2024	27
Feb 2025 28	Feb 2025	28
Apr 2025 28	Apr 2025	28
May 2025 28	May 2025	28
Nov 2025 28	Nov 2025	28

How Other Brands Compare

Bristol Myers Squibb is ranked first for NPS among its competitors. Johnson & Johnson and Eli Lilly and Company come in second and third, with Pfizer coming in at #4. Among those competitors, it is the lowest valued company behind Johnson & Johnson.

	Bristol Myers Squibb	Johnson & Johnson	Eli Lilly and Company	Pfizer
Global Ranking	#205	#89	#192	#214
NPS	27	26	26	0
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$140.58B	$428.68B	$179.16B	$191.43B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Bristol Myers Squibb NPS by Gender

Female customers rated Bristol Myers Squibb's NPS 7 points higher than Male customers.

Male

Bristol Myers Squibb's NPS was rated 10 by Male customers on Comparably.

43%

Promoters

24%

Passives

33%

Detractors

Female

Bristol Myers Squibb's NPS was rated 17 by Female customers on Comparably.

42%

Promoters

33%

Passives

25%

Detractors

Bristol Myers Squibb NPS by Ethnicity

Bristol Myers Squibb's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 9	Caucasian	9
African American/Black 20	African American/Black	20
Asian or Pacific Islander 20	Asian or Pacific Islander	20
Other 0	Other	0

Bristol Myers Squibb NPS by Age

Bristol Myers Squibb's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

33%

67%

26-30

80%

20%

31-35

43%

57%

41-45

67%

33%

66+

100%

Bristol Myers Squibb NPS by Usage

Bristol Myers Squibb's NPS was rated the highest by customers who have used Bristol Myers Squibb's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 18	Less than 1 Year	18
1 to 2 Years 39	1 to 2 Years	39
2 to 5 Years -28	2 to 5 Years	-28
5 to 10 Years 0	5 to 10 Years	0

Bristol Myers Squibb NPS vs. Competitors

Compared to its competitors, Bristol Myers Squibb's NPS is rated right above Johnson & Johnson, and is preceded by Merck.

COMPANY		NPS Score
	Merck	35
	Bristol Myers Squibb	27
	Johnson & Johnson	26
	Eli Lilly and Company	26
	GlaxoSmithKline	23
	Astrazeneca PLC	18
	Pfizer	0
	Daiichi Sankyo	0

Bristol Myers Squibb NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Bristol Myers Squibb's NPS is rated right above Johnson & Johnson, and is preceded by Peloton.

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Colgate Palmolive	36
	Peloton	31
	Bristol Myers Squibb	27
	Johnson & Johnson	26
	Philips	18
	CVS Health	18
	WW (formally Weight Watchers)	-11

Bristol Myers Squibb Customer Reviews

Out of the 4 Bristol Myers Squibb customer reviews 2 were positive and 2 were constructive. Bristol Myers Squibb customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Bristol Myers Squibb Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of Bristol Myers Squibb users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

79%

21%

Bristol Myers Squibb Customer Loyalty Score by Gender

Female customers rated Bristol Myers Squibb's Customer Loyalty score 2% higher than Male customers.

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Male

83%

Yes

Female

85%

Yes

Bristol Myers Squibb Customer Loyalty Score by Ethnicity

Bristol Myers Squibb's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Bristol Myers Squibb Customer Loyalty Score by Age

Bristol Myers Squibb's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Bristol Myers Squibb.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
26-30 91%	26-30	91%
31-35 100%	31-35	100%
41-45 70%	41-45	70%
66+ 82%	66+	82%

Bristol Myers Squibb Customer Loyalty Score by Usage

Bristol Myers Squibb's Customer Loyalty score was rated the highest by customers who have used Bristol Myers Squibb's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	67%
1 to 2 Years	100%
2 to 5 Years	87%
5 to 10 Years	85%

Bristol Myers Squibb Customer Loyalty Score by Industry

Bristol Myers Squibb's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.

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Tech	100%
Accounting	87%
Biotech and Pharmaceuticals	74%
Healthcare, Hospitals and Medicine	82%

Bristol Myers Squibb Customer Loyalty vs. Competitors

Compared to its competitors, Bristol Myers Squibb's Customer Loyalty score is rated right above Johnson & Johnson, and is preceded by Merck.

COMPANY		Customer Loyalty Score
	GlaxoSmithKline	83%
	Merck	80%
	Bristol Myers Squibb	79%
	Johnson & Johnson	79%
	Eli Lilly and Company	76%
	Astrazeneca PLC	74%
	Pfizer	65%
	Daiichi Sankyo	55%

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Bristol Myers Squibb's Customer Loyalty score is rated right above Johnson & Johnson, and is preceded by CVS Health.

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	CVS Health	80%
	Bristol Myers Squibb	79%
	Johnson & Johnson	79%
	Glossier	77%
	Philips	76%
	WW (formally Weight Watchers)	73%

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Bristol Myers Squibb Product Quality

3.9/5

Bristol Myers Squibb has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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Bristol Myers Squibb Product Information

Bristol Myers Squibb’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Biotech and Pharmaceuticals industry rated Bristol Myers Squibb's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Bristol Myers Squibb the lowest at 3.7.

Website: http://www.bms.com

Company Size: 10,000+ Employees

Industry

Tech

Biotech and Pharmaceuticals

Healthcare

Quick Insights into Bristol Myers Squibb Product Quality

Bristol Myers Squibb's Product Quality score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by customers ages 66+.

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Ranked Bristol Myers Squibb Product Quality the Highest

Biotech and Pharmaceuticals	4.7
18-25	4.6
1 to 2 Years	4.2

Ranked Bristol Myers Squibb Product Quality the Lowest

Other	2.8
2 to 5 Years	2.7
66+	1.5

Bristol Myers Squibb Product Quality Score by Gender

Bristol Myers Squibb's Product Quality score was rated 3.6 by both Female and Male customers on Comparably.

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Male

3.6/5

Female

3.6/5

Bristol Myers Squibb Product Quality Score by Ethnicity

Bristol Myers Squibb's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.3	Caucasian	3.3
African American/Black 3.6	African American/Black	3.6
Asian or Pacific Islander 4.1	Asian or Pacific Islander	4.1
Other 2.8	Other	2.8

Bristol Myers Squibb Product Quality Score by Age

Bristol Myers Squibb's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.6	18-25	4.6
26-30 4.2	26-30	4.2
31-35 4.5	31-35	4.5
41-45 3.8	41-45	3.8
66+ 1.5	66+	1.5

Bristol Myers Squibb Product Quality Score by Usage

Bristol Myers Squibb's Product Quality score was rated the highest by customers who have used Bristol Myers Squibb's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.7
1 to 2 Years	4.2
2 to 5 Years	2.7
5 to 10 Years	3.3

Bristol Myers Squibb Product Quality Score by Industry

Bristol Myers Squibb's Product Quality score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	4
Accounting	3.8
Biotech and Pharmaceuticals	4.7
Healthcare, Hospitals and Medicine	3.7

Bristol Myers Squibb Product Quality vs. Competitors

Compared to its competitors, Bristol Myers Squibb's Product Quality score is rated right above Eli Lilly and Company, and is preceded by Astrazeneca PLC.

COMPANY		Product Quality Score
	Merck	4/5
	Johnson & Johnson	4/5
	GlaxoSmithKline	4/5
	Astrazeneca PLC	4/5
	Bristol Myers Squibb	3.9/5
	Eli Lilly and Company	3.8/5
	Daiichi Sankyo	3.3/5
	Pfizer	3.2/5

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Bristol Myers Squibb's Product Quality score is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Bristol Myers Squibb	3.9/5
	Philips	3.8/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.1/5

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Bristol Myers Squibb Pricing

Bristol Myers Squibb ROI & Value For Money

3.7/5

Bristol Myers Squibb has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Bristol Myers Squibb Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Bristol Myers Squibb.

Quick Insights into Bristol Myers Squibb ROI

Bristol Myers Squibb's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.

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Ranked Bristol Myers Squibb ROI the Highest

18-25	4.5
1 to 2 Years	4
Asian or Pacific Islander	4

Ranked Bristol Myers Squibb ROI the Lowest

Caucasian	2.9
2 to 5 Years	2.5
66+	1.5

Bristol Myers Squibb ROI Score by Gender

Female customers rated Bristol Myers Squibb's ROI score 0.2 stars higher than Male customers.

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Male

3.4/5

Female

3.6/5

Bristol Myers Squibb ROI Score by Ethnicity

Bristol Myers Squibb's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.9	Caucasian	2.9
African American/Black 3.7	African American/Black	3.7
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 3	Other	3

Bristol Myers Squibb ROI Score by Age

Bristol Myers Squibb's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.5	18-25	4.5
26-30 4.1	26-30	4.1
31-35 4.3	31-35	4.3
41-45 3.6	41-45	3.6
66+ 1.5	66+	1.5

Bristol Myers Squibb ROI Score by Usage

Bristol Myers Squibb's ROI score was rated the highest by customers who have used Bristol Myers Squibb's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.6
1 to 2 Years	4
2 to 5 Years	2.5
5 to 10 Years	2.9

Bristol Myers Squibb ROI Score by Industry

Bristol Myers Squibb's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	3.8
Accounting	3.8
Biotech and Pharmaceuticals	3.7
Healthcare, Hospitals and Medicine	3

Bristol Myers Squibb Pricing vs. Competitors

Compared to its competitors, Bristol Myers Squibb's ROI score is rated right above Daiichi Sankyo, and is preceded by Astrazeneca PLC.

COMPANY		Pricing Score
	Merck	4/5
	Johnson & Johnson	3.9/5
	Eli Lilly and Company	3.9/5
	GlaxoSmithKline	3.9/5
	Astrazeneca PLC	3.9/5
	Bristol Myers Squibb	3.7/5
	Daiichi Sankyo	3.2/5
	Pfizer	3.1/5

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Bristol Myers Squibb's ROI score is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Bristol Myers Squibb	3.7/5
	Philips	3.6/5
	CVS Health	3.4/5
	WW (formally Weight Watchers)	2.8/5

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Bristol Myers Squibb Customer Satisfaction (CSAT)

Bristol Myers Squibb Customer Satisfaction (CSAT) Score

79 / 100

Bristol Myers Squibb has an overall Customer Satisfaction score of 79 rated by its users and customers.

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Very Satisfied	40%
Satisfied	39%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	2%
Very Dissatisfied	12%

Very Satisfied

40%

Satisfied

39%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

12%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Bristol Myers Squibb Customer Satisfaction

Bristol Myers Squibb's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers ages 66+.

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Ranked Bristol Myers Squibb Customer Satisfaction the Highest

31-35	100%
1 to 2 Years	89%
Biotech and Pharmaceuticals	80%

Ranked Bristol Myers Squibb Customer Satisfaction the Lowest

Accounting	50%
Less than 1 Year	50%
66+	0%

Bristol Myers Squibb Customer Satisfaction Score by Gender

Female customers rated Bristol Myers Squibb's Customer Satisfaction score 11 points higher than Male customers.

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61 / 100

Male

	Very Satisfied	28%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	11%
	Dissatisfied	0%
	Very Dissatisfied	28%

72 / 100

Female

	Very Satisfied	43%
	Satisfied	29%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	14%
	Very Dissatisfied	14%

Bristol Myers Squibb Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Bristol Myers Squibb's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.

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60 / 100

Very Satisfied	30%
Satisfied	30%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	40%

Very Satisfied

30%

Satisfied

30%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

40%

CSAT according to African American/Black

Bristol Myers Squibb's Customer Satisfaction (CSAT) score was rated 60% according to African American/Black users and customers.

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60 / 100

Very Satisfied	20%
Satisfied	40%
Neither Satisfied nor Dissatisfied	40%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

20%

Satisfied

40%

Neither Satisfied nor Dissatisfied

40%

Dissatisfied

Very Dissatisfied

CSAT according to Asian or Pacific Islander

Bristol Myers Squibb's Customer Satisfaction (CSAT) score was rated 60% according to Asian or Pacific Islander users and customers.

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60 / 100

Very Satisfied	60%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	20%
Very Dissatisfied	20%

Very Satisfied

60%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

20%

Very Dissatisfied

20%

CSAT according to Other

Bristol Myers Squibb's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.

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80 / 100

Very Satisfied	0%
Satisfied	80%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

Satisfied

80%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

20%

Bristol Myers Squibb Customer Satisfaction Score by Age

Bristol Myers Squibb's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

26-30

58%

31-35

100%

66+

Bristol Myers Squibb Customer Satisfaction Score by Usage

Bristol Myers Squibb's Customer Satisfaction score was rated the highest by customers who have used Bristol Myers Squibb's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	50
1 to 2 Years	89
2 to 5 Years	50
5 to 10 Years	75

Bristol Myers Squibb Customer Satisfaction Score by Industry

Bristol Myers Squibb's Customer Satisfaction score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Accounting industry customers.

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			"label": "Tech",
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Tech	80
Accounting	50
Biotech and Pharmaceuticals	80

Bristol Myers Squibb Customer Satisfaction vs. Competitors

Compared to its competitors, Bristol Myers Squibb's Customer Satisfaction score is rated right above Johnson & Johnson, and is preceded by Merck.

COMPANY		Customer Satisfaction (CSAT) Score
	Astrazeneca PLC	83%
	GlaxoSmithKline	80%
	Merck	79%
	Bristol Myers Squibb	78%
	Johnson & Johnson	78%
	Eli Lilly and Company	69%
	Pfizer	58%
	Daiichi Sankyo	50%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Bristol Myers Squibb's Customer Satisfaction score is rated right above Johnson & Johnson, and is preceded by Glossier.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Glossier	79%
	Bristol Myers Squibb	78%
	Johnson & Johnson	78%
	Philips	74%
	CVS Health	68%
	Peloton	64%
	WW (formally Weight Watchers)	46%

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Bristol Myers Squibb Customer Service

3.8/5

Bristol Myers Squibb has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Bristol Myers Squibb's Customer Service

Address

New York City, NY

Website

http://www.bms.com

Phone Number

212-546-4000

Quick Insights into Bristol Myers Squibb Customer Service

Bristol Myers Squibb's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.

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Ranked Bristol Myers Squibb Customer Service the Highest

18-25	4.5
1 to 2 Years	4.2
Biotech and Pharmaceuticals	4

Ranked Bristol Myers Squibb Customer Service the Lowest

2 to 5 Years	2.8
Other	2.8
66+	1.5

Bristol Myers Squibb Customer Service Score by Gender

Female customers rated Bristol Myers Squibb's Customer Service score 0.3 stars higher than Male customers.

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Male

3.4/5

Female

3.7/5

Bristol Myers Squibb Customer Service Score by Ethnicity

Bristol Myers Squibb's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.2	Caucasian	3.2
African American/Black 3.8	African American/Black	3.8
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Other 2.8	Other	2.8

Bristol Myers Squibb Customer Service Score by Age

Bristol Myers Squibb's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 4.5	18-25	4.5
26-30 4.4	26-30	4.4
31-35 4.5	31-35	4.5
41-45 4	41-45	4
66+ 1.5	66+	1.5

Bristol Myers Squibb Customer Service Score by Usage

Bristol Myers Squibb's Customer Service score was rated the highest by customers who have used Bristol Myers Squibb's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.6
1 to 2 Years	4.2
2 to 5 Years	2.8
5 to 10 Years	2.9

Bristol Myers Squibb Customer Service Score by Industry

Bristol Myers Squibb's Customer Service score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	3.9
Accounting	3.8
Biotech and Pharmaceuticals	4
Healthcare, Hospitals and Medicine	3.1

Bristol Myers Squibb Customer Service vs. Competitors

Compared to its competitors, Bristol Myers Squibb's Customer Service score is rated right above Eli Lilly and Company, and is preceded by GlaxoSmithKline.

COMPANY		Customer Service Score
	Merck	4.2/5
	Johnson & Johnson	4/5
	GlaxoSmithKline	3.9/5
	Bristol Myers Squibb	3.8/5
	Eli Lilly and Company	3.8/5
	Astrazeneca PLC	3.8/5
	Daiichi Sankyo	3.2/5
	Pfizer	3.1/5

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Bristol Myers Squibb's Customer Service score is rated right above Philips, and is preceded by Headspace.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	Bristol Myers Squibb	3.8/5
	Philips	3.7/5
	CVS Health	3.7/5
	WW (formally Weight Watchers)	3/5

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Bristol Myers Squibb as an Employer

4.3/5

Bristol Myers Squibb has a 4.3/5 stars for its overall company culture rated by their employees

top

10%

CEO of Bristol Myers Squibb

Giovanni Caforio

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Bristol Myers Squibb scored a 27 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Bristol Myers Squibb would recommend the brand to a friend. ENPS measures how likely Bristol Myers Squibb employees would recommend working at Bristol Myers Squibb to a friend.

Net Promoter Score

NPS Score

55%	Promoters
17%	Passive
28%	Detractors

Employee Net Promoter Score

eNPS Score

42%	Promoters
33%	Passive
25%	Detractors

Global Ranking Snapshot

Bristol Myers Squibb is ranked #205 in the Global Top 100 Brands. It ranks just behind Atlassian and just ahead of Nasdaq.

RANK			INDUSTRY
203	The Kraft Heinz Company	Miguel Patricio	Food and Beverages
204	Atlassian	Scott Farquhar & Mike Cannon-Brookes	Tech
205	Bristol Myers Squibb	Giovanni Caforio	Health and Wellness
206	Nasdaq	Adena T. Friedman	Banking and Financial Services
207	Dole Food Company	David Murdock	Food and Beverages
208	SpaceX	Elon Musk	Tech
209	RingCentral	Vladimir Shmunis	Tech

Health and Wellness Ranking Snapshot

Bristol Myers Squibb is ranked #14 in the Health and Wellness Industry. It ranks just behind UnitedHealth Group and just ahead of Pfizer.

RANK		Location
12	Eli Lilly and Company	Indianapolis, IN
13	UnitedHealth Group	Minnetonka, MN
14	Bristol Myers Squibb	New York City, NY
15	Pfizer	New York City, NY
16	Genentech	South San Francisco, CA
17	Beachbody	Santa Monica, CA
18	Warby Parker	New York City, NY