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NPS
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Daiichi Sankyo
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About Daiichi Sankyo's Brand
Daiichi Sankyo is dedicated to the creation and supply of innovative pharmaceutical products to address diversified, unmet medical needs of patients.
Brand at a Glance
55%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Daiichi Sankyo NPS
Daiichi Sankyo's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Daiichi Sankyo's customers would recommend using the product based on a scale of -100 to 100.
Daiichi Sankyo Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Daiichi Sankyo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Nov 2022 -50 | Nov 2022 | -50 |
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 -20 | Mar 2023 | -20 |
Mar 2025 0 | Mar 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Daiichi Sankyo Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Daiichi Sankyo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Daiichi Sankyo Product Quality
3.3/5
Daiichi Sankyo has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Daiichi Sankyo's overall Product Quality score rated by its users and customers.
Daiichi Sankyo Product Information
Daiichi Sankyo’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.dsi.com
- Company Size
- 10,000+ Employees
Industry
Tech
Biotech and Pharmaceuticals
Daiichi Sankyo Pricing
Daiichi Sankyo ROI & Value For Money
3.2/5
Daiichi Sankyo has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Daiichi Sankyo Customer Satisfaction (CSAT)
Daiichi Sankyo Customer Satisfaction (CSAT) Score
50 / 100
Daiichi Sankyo has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Daiichi Sankyo Customer Service
3.2/5
Daiichi Sankyo has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Daiichi Sankyo's Customer Service
Address
211 Mt Airy Rd, Basking Ridge, NJ 07920
Website
http://www.dsi.com
Phone Number
(908) 992-6400
Daiichi Sankyo's Social Links
Daiichi Sankyo as an Employer
2.2/5
Daiichi Sankyo has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Daiichi Sankyo scored a 0 for Net Promoter Score and a -82 for Employee Net Promoter Score. NPS gauges how likely a customer of Daiichi Sankyo would recommend the brand to a friend. ENPS measures how likely Daiichi Sankyo employees would recommend working at Daiichi Sankyo to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-82
eNPS Score
| 9% | Promoters |
|---|---|
| 0% | Passive |
| 91% | Detractors |
