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CVS Health is

Ranked

Health and Wellness Brands

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CVS Health

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CVS Health

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CVS Health is ranked #7 in Health and Wellness Brands

About CVS Health's Brand

CVS Health is a health care innovation company. We are pioneering a bold new approach to total health. CVS Health’s brand is ranked #118 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of CVS Health. When compared to other organizations within the Health and Wellness industry, CVS Health is ranked #7. Among its major competitors, CVS Health is ranked in 1st place for NPS while Walgreens is 2nd, and Rite Aid is 3rd. Overall, CVS Health has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $92.35B

Brand at a Glance

80%

Customer Loyalty

3.5/5

Product Quality

3.4/5

Pricing

3.7/5

Customer Service

CVS Health CMO

Tammy Lewis

CVS Health Ranking

^#7 in Health and Wellness
^#1 / 4 of its competitors

CVS Health NPS

CVS Health's Net Promoter Score (NPS) is a 18 with 51% Promoters, 16% Passives, and 33% Detractors. Net Promoter Score tracks whether CVS Health's customers would recommend using the product based on a scale of -100 to 100.

CVS Health Overall NPS

NPS

51%	Promoters
16%	Passives
33%	Detractors

CVS Health NPS Trend

-100

-50

100

Summary	Date	Score
Apr 2024 15	Apr 2024	15
May 2024 13	May 2024	13
Jun 2024 15	Jun 2024	15
Jul 2024 15	Jul 2024	15
Aug 2024 15	Aug 2024	15
Sep 2024 17	Sep 2024	17
Oct 2024 17	Oct 2024	17
Jul 2025 18	Jul 2025	18
Aug 2025 17	Aug 2025	17
Sep 2025 17	Sep 2025	17
Nov 2025 19	Nov 2025	19
Jan 2026 17	Jan 2026	17

How Other Brands Compare

CVS Health is ranked first for NPS among its competitors. Walgreens and Rite Aid come in second and third, with Avella Specialty Pharmacy coming in at #4. Among those competitors, it is the most valued company.

	CVS Health	Rite Aid	Walgreens	Avella Specialty Pharmacy
Global Ranking	#118	#286	#394	#-
NPS	18	-17	-7	-34
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	$92.35B	$1.16B	$27.63B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

CVS Health NPS by Gender

Female customers rated CVS Health's NPS 3 points higher than Male customers.

Male

CVS Health's NPS was rated 20 by Male customers on Comparably.

52%

Promoters

16%

Passives

32%

Detractors

Female

CVS Health's NPS was rated 23 by Female customers on Comparably.

56%

Promoters

11%

Passives

33%

Detractors

CVS Health NPS by Ethnicity

CVS Health's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian 4	Caucasian	4
Hispanic or Latino 72	Hispanic or Latino	72
African American/Black 74	African American/Black	74
Asian or Pacific Islander 30	Asian or Pacific Islander	30
Other -35	Other	-35

CVS Health NPS by Age

CVS Health's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

33%

34%

33%

26-30

64%

18%

31-35

46%

31%

23%

36-40

67%

33%

41-45

41%

17%

42%

46-50

64%

27%

51-55

49%

13%

38%

56-60

59%

41%

61-65

33%

11%

56%

66+

64%

18%

CVS Health NPS by Usage

CVS Health's NPS was rated the highest by customers who have used CVS Health's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 12	Less than 1 Year	12
1 to 2 Years 24	1 to 2 Years	24
2 to 5 Years 5	2 to 5 Years	5
5 to 10 Years 7	5 to 10 Years	7
Over 10 Years 36	Over 10 Years	36

CVS Health NPS vs. Competitors

Compared to its competitors, CVS Health's NPS is rated right above Walgreens.

COMPANY		NPS Score
	CVS Health	18
	Walgreens	-7
	Rite Aid	-17
	Avella Specialty Pharmacy	-34
	Express Scripts	-74

CVS Health NPS vs Companies in Health and Wellness

In the Health and Wellness industry, CVS Health's NPS is rated right above Philips, and is preceded by Johnson & Johnson.

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Colgate Palmolive	36
	Peloton	31
	Johnson & Johnson	26
	CVS Health	18
	Philips	18
	WW (formally Weight Watchers)	-11

CVS Health Customer Reviews

Out of the 23 CVS Health customer reviews 18 were positive and 5 were constructive. CVS Health customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

CVS Health Customer Loyalty

80%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

80% of CVS Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

80%

20%

CVS Health Customer Loyalty Score by Gender

Female customers rated CVS Health's Customer Loyalty score 1% higher than Male customers.

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Male

84%

Yes

Female

85%

Yes

CVS Health Customer Loyalty Score by Ethnicity

CVS Health's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Hispanic or Latino

100

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

out of 100

Other

CVS Health Customer Loyalty Score by Age

CVS Health's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of CVS Health.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
26-30 75%	26-30	75%
31-35 72%	31-35	72%
36-40 80%	36-40	80%
41-45 93%	41-45	93%
46-50 75%	46-50	75%
51-55 78%	51-55	78%
56-60 95%	56-60	95%
61-65 90%	61-65	90%
66+ 92%	66+	92%

CVS Health Customer Loyalty Score by Usage

CVS Health's Customer Loyalty score was rated the highest by customers who have used CVS Health's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	78%
1 to 2 Years	74%
2 to 5 Years	85%
5 to 10 Years	58%
Over 10 Years	94%

CVS Health Customer Loyalty Score by Industry

CVS Health's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Beverage, Wine and Spirits industry customers.

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Tech	83%
Accounting	89%
Architecture and Planning	100%
Banking and Financial Services	55%
Beverage, Wine and Spirits	40%
Biotech and Pharmaceuticals	70%
Business and Consumer Services	100%
Education	70%
Healthcare, Hospitals and Medicine	78%
Real Estate	100%
Retail	100%

CVS Health Customer Loyalty vs. Competitors

Compared to its competitors, CVS Health's Customer Loyalty score is rated right above Walgreens.

COMPANY		Customer Loyalty Score
	CVS Health	80%
	Walgreens	75%
	Rite Aid	68%
	Express Scripts	61%
	Avella Specialty Pharmacy	55%

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, CVS Health's Customer Loyalty score is rated right above Johnson & Johnson, and is preceded by Headspace.

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	CVS Health	80%
	Johnson & Johnson	79%
	Glossier	77%
	Philips	76%
	WW (formally Weight Watchers)	73%

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CVS Health Product Quality

3.5/5

CVS Health has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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CVS Health Product Information

CVS Health’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated CVS Health's product the highest. Reviewers from the Real Estate industry rated CVS Health the lowest at 3.5.

Website: http://jobs.cvshealth.com

Company Size: 10,000+ Employees

Industry

Healthcare, Hospitals and Medicine

Quick Insights into CVS Health Product Quality

CVS Health's Product Quality score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Beverage, Wine and Spirits industry.

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Ranked CVS Health Product Quality the Highest

Architecture and Planning	4.6
Hispanic or Latino	4.4
26-30	4

Ranked CVS Health Product Quality the Lowest

61-65	2.7
Other	2.4
Beverage, Wine and Spirits	1.5

CVS Health Product Quality Score by Gender

Female customers rated CVS Health's Product Quality score 0.4 stars higher than Male customers.

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Male

3.2/5

Female

3.6/5

CVS Health Product Quality Score by Ethnicity

CVS Health's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.1	Caucasian	3.1
Hispanic or Latino 4.4	Hispanic or Latino	4.4
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 2.4	Other	2.4

CVS Health Product Quality Score by Age

CVS Health's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3.6	18-25	3.6
26-30 4	26-30	4
31-35 3.9	31-35	3.9
36-40 3.2	36-40	3.2
41-45 2.9	41-45	2.9
46-50 3.7	46-50	3.7
51-55 3.4	51-55	3.4
56-60 3.4	56-60	3.4
61-65 2.7	61-65	2.7
66+ 3.5	66+	3.5

CVS Health Product Quality Score by Usage

CVS Health's Product Quality score was rated the highest by customers who have used CVS Health's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.3
1 to 2 Years	3.6
2 to 5 Years	2.9
5 to 10 Years	3.4
Over 10 Years	3.8

CVS Health Product Quality Score by Industry

CVS Health's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Beverage, Wine and Spirits industry customers.

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Tech	4
Accounting	4
Architecture and Planning	4.6
Banking and Financial Services	2.6
Beverage, Wine and Spirits	1.5
Biotech and Pharmaceuticals	2.6
Business and Consumer Services	4.4
Education	3.7
Healthcare, Hospitals and Medicine	3.8
Real Estate	3.5
Retail	3.9

CVS Health Product Quality vs. Competitors

Compared to its competitors, CVS Health's Product Quality score is rated right above Walgreens.

COMPANY		Product Quality Score
	CVS Health	3.5/5
	Walgreens	3.2/5
	Rite Aid	2.9/5
	Avella Specialty Pharmacy	2.7/5
	Express Scripts	1.5/5

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, CVS Health's Product Quality score is rated right above WW (formally Weight Watchers), and is preceded by Philips.

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Philips	3.8/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.1/5

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CVS Health Pricing

CVS Health ROI & Value For Money

3.4/5

CVS Health has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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CVS Health Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Beverage, Wine and Spirits industry think that they had the lowest ROI from CVS Health.

Quick Insights into CVS Health ROI

CVS Health's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers from the Beverage, Wine and Spirits industry.

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Ranked CVS Health ROI the Highest

Retail	4.7
Hispanic or Latino	4.4
31-35	3.9

Ranked CVS Health ROI the Lowest

18-25	3
Other	2.6
Beverage, Wine and Spirits	1.5

CVS Health ROI Score by Gender

Female customers rated CVS Health's ROI score 0.4 stars higher than Male customers.

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Male

3.2/5

Female

3.6/5

CVS Health ROI Score by Ethnicity

CVS Health's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3	Caucasian	3
Hispanic or Latino 4.4	Hispanic or Latino	4.4
African American/Black 4.2	African American/Black	4.2
Asian or Pacific Islander 3.9	Asian or Pacific Islander	3.9
Other 2.6	Other	2.6

CVS Health ROI Score by Age

CVS Health's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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Summary	Age	Score
18-25 3	18-25	3
26-30 3.7	26-30	3.7
31-35 3.9	31-35	3.9
36-40 3.8	36-40	3.8
41-45 3.1	41-45	3.1
46-50 3.6	46-50	3.6
51-55 3.2	51-55	3.2
56-60 3.2	56-60	3.2
61-65 3.1	61-65	3.1
66+ 3.7	66+	3.7

CVS Health ROI Score by Usage

CVS Health's ROI score was rated the highest by customers who have used CVS Health's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.4
1 to 2 Years	3.4
2 to 5 Years	3.4
5 to 10 Years	3.2
Over 10 Years	3.6

CVS Health ROI Score by Industry

CVS Health's ROI score was rated the highest by Retail industry customers, and the lowest by Beverage, Wine and Spirits industry customers.

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Tech	4
Accounting	3.4
Architecture and Planning	4.5
Banking and Financial Services	3.2
Beverage, Wine and Spirits	1.5
Biotech and Pharmaceuticals	2.3
Business and Consumer Services	4.4
Education	3.6
Healthcare, Hospitals and Medicine	3.5
Real Estate	2.6
Retail	4.7

CVS Health Pricing vs. Competitors

Compared to its competitors, CVS Health's ROI score is rated right above Walgreens.

COMPANY		Pricing Score
	CVS Health	3.4/5
	Walgreens	3.1/5
	Rite Aid	3.1/5
	Avella Specialty Pharmacy	2.2/5
	Express Scripts	1.6/5

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, CVS Health's ROI score is rated right above WW (formally Weight Watchers), and is preceded by Philips.

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Philips	3.6/5
	CVS Health	3.4/5
	WW (formally Weight Watchers)	2.8/5

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CVS Health Customer Satisfaction (CSAT)

CVS Health Customer Satisfaction (CSAT) Score

68 / 100

CVS Health has an overall Customer Satisfaction score of 68 rated by its users and customers.

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Very Satisfied	46%
Satisfied	22%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	7%
Very Dissatisfied	21%

Very Satisfied

46%

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

21%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into CVS Health Customer Satisfaction

CVS Health's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers ages 61-65.

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Ranked CVS Health Customer Satisfaction the Highest

66+	100%
Healthcare, Hospitals and Medicine	100%
Hispanic or Latino	92%

Ranked CVS Health Customer Satisfaction the Lowest

Other	28%
Accounting	25%
61-65	0%

CVS Health Customer Satisfaction Score by Gender

CVS Health's Customer Satisfaction score was rated 68 by both Female and Male customers on Comparably.

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68 / 100

Male

	Very Satisfied	56%
	Satisfied	12%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	32%

68 / 100

Female

	Very Satisfied	50%
	Satisfied	18%
	Neither Satisfied nor Dissatisfied	2%
	Dissatisfied	10%
	Very Dissatisfied	20%

CVS Health Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

CVS Health's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.

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57 / 100

Very Satisfied	53%
Satisfied	4%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	9%
Very Dissatisfied	30%

Very Satisfied

53%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

30%

CSAT according to Hispanic or Latino

CVS Health's Customer Satisfaction (CSAT) score was rated 92% according to Hispanic or Latino users and customers.

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92 / 100

Very Satisfied	62%
Satisfied	30%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	8%

Very Satisfied

62%

Satisfied

30%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to African American/Black

CVS Health's Customer Satisfaction (CSAT) score was rated 87% according to African American/Black users and customers.

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87 / 100

Very Satisfied	75%
Satisfied	12%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	13%

Very Satisfied

75%

Satisfied

12%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

13%

CSAT according to Asian or Pacific Islander

CVS Health's Customer Satisfaction (CSAT) score was rated 90% according to Asian or Pacific Islander users and customers.

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90 / 100

Very Satisfied	70%
Satisfied	20%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	10%

Very Satisfied

70%

Satisfied

20%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

10%

CSAT according to Other

CVS Health's Customer Satisfaction (CSAT) score was rated 28% according to Other users and customers.

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28 / 100

Very Satisfied	10%
Satisfied	18%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	27%
Very Dissatisfied	45%

Very Satisfied

10%

Satisfied

18%

Neither Satisfied nor Dissatisfied

Dissatisfied

27%

Very Dissatisfied

45%

CVS Health Customer Satisfaction Score by Age

CVS Health's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

75%

26-30

83%

31-35

86%

36-40

67%

41-45

63%

46-50

86%

51-55

67%

56-60

42%

61-65

66+

100%

CVS Health Customer Satisfaction Score by Usage

CVS Health's Customer Satisfaction score was rated the highest by customers who have used CVS Health's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	75
1 to 2 Years	78
2 to 5 Years	58
5 to 10 Years	44
Over 10 Years	71

CVS Health Customer Satisfaction Score by Industry

CVS Health's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.

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	"title": "CVS Health Customer Satisfaction Score by Industry",
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	"bars": [
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			"label": "Tech",
			"groupId": 104,
			"score": 90,
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			"groupId": 515,
			"score": 67,
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			"stars": 0,
			"csatScore": 100,
			"text": "CVS Health's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 100
		}
	]
}

Tech	90
Accounting	25
Biotech and Pharmaceuticals	33
Education	67
Healthcare, Hospitals and Medicine	100

CVS Health Customer Satisfaction vs. Competitors

Compared to its competitors, CVS Health's Customer Satisfaction score is rated right above Walgreens.

COMPANY		Customer Satisfaction (CSAT) Score
	CVS Health	68%
	Walgreens	55%
	Avella Specialty Pharmacy	50%
	Rite Aid	45%
	Express Scripts	12%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, CVS Health's Customer Satisfaction score is rated right above Peloton, and is preceded by Philips.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Glossier	79%
	Johnson & Johnson	78%
	Philips	74%
	CVS Health	68%
	Peloton	63%
	WW (formally Weight Watchers)	46%

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CVS Health Customer Service

3.7/5

CVS Health has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

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About CVS Health's Customer Service

Address

1 CVS Dr, Woonsocket, RI 02895

Website

http://jobs.cvshealth.com

Phone Number

1(800)746-7287

CVS Health's Social Links

Quick Insights into CVS Health Customer Service

CVS Health's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by customers from the Biotech and Pharmaceuticals industry.

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Ranked CVS Health Customer Service the Highest

Retail	4.8
Hispanic or Latino	4.6
26-30	4.2

Ranked CVS Health Customer Service the Lowest

41-45	2.9
Other	2.3
Biotech and Pharmaceuticals	2

CVS Health Customer Service Score by Gender

Female customers rated CVS Health's Customer Service score 0.2 stars higher than Male customers.

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Male

3.5/5

Female

3.7/5

CVS Health Customer Service Score by Ethnicity

CVS Health's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.2	Caucasian	3.2
Hispanic or Latino 4.6	Hispanic or Latino	4.6
African American/Black 4.3	African American/Black	4.3
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Other 2.3	Other	2.3

CVS Health Customer Service Score by Age

CVS Health's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.

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100

Summary	Age	Customer Service Score
18-25 3.4	18-25	3.4
26-30 4.2	26-30	4.2
31-35 4.1	31-35	4.1
36-40 3.7	36-40	3.7
41-45 2.9	41-45	2.9
46-50 3.7	46-50	3.7
51-55 3.2	51-55	3.2
56-60 3.2	56-60	3.2
61-65 3.5	61-65	3.5
66+ 3.9	66+	3.9

CVS Health Customer Service Score by Usage

CVS Health's Customer Service score was rated the highest by customers who have used CVS Health's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year	3.4
1 to 2 Years	3.9
2 to 5 Years	3.1
5 to 10 Years	3.4
Over 10 Years	3.8

CVS Health Customer Service Score by Industry

CVS Health's Customer Service score was rated the highest by Retail industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.

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Tech	4.4
Accounting	3.3
Architecture and Planning	4.6
Banking and Financial Services	2.7
Beverage, Wine and Spirits	2.6
Biotech and Pharmaceuticals	2
Business and Consumer Services	4.5
Education	4.5
Healthcare, Hospitals and Medicine	3.6
Real Estate	3
Retail	4.8

CVS Health Customer Service vs. Competitors

Compared to its competitors, CVS Health's Customer Service score is rated right above Walgreens.

COMPANY		Customer Service Score
	CVS Health	3.7/5
	Walgreens	3/5
	Rite Aid	3/5
	Avella Specialty Pharmacy	2.7/5
	Express Scripts	1.5/5

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, CVS Health's Customer Service score is rated right above Philips, and is preceded by Headspace.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	CVS Health	3.7/5
	Philips	3.7/5
	WW (formally Weight Watchers)	3/5

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CVS Health as an Employer

3.7/5

CVS Health has a 3.7/5 stars for its overall company culture rated by their employees

bottom

35%

CEO of CVS Health

David Joyner

In the Bottom 35% of Similar Sized Companies on Comparably.

Consumer vs. Employees

CVS Health scored a 18 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of CVS Health would recommend the brand to a friend. ENPS measures how likely CVS Health employees would recommend working at CVS Health to a friend.

Net Promoter Score

NPS Score

51%	Promoters
16%	Passive
33%	Detractors

Employee Net Promoter Score

-2

eNPS Score

40%	Promoters
18%	Passive
42%	Detractors

Global Ranking Snapshot

CVS Health is ranked #118 in the Global Top 100 Brands. It ranks just behind National Football League (NFL) and just ahead of Victoria's Secret.

RANK			INDUSTRY
116	Six Flags	Michael Spanos	Media and Entertainment
117	National Football League (NFL)		Media and Entertainment
118	CVS Health	David Joyner	Health and Wellness
119	Victoria's Secret	Martin Waters	Retail
120	Ford Motor Company	James Farley	Automotive and Transportation
121	Dell Technologies	Michael Dell	Tech
122	Allstate	Thomas Wilson	Business and Consumer Services

Health and Wellness Ranking Snapshot

CVS Health is ranked #7 in the Health and Wellness Industry. It ranks just behind Philips and just ahead of WW (formally Weight Watchers).

RANK		Location
5	Johnson & Johnson	New Brunswick, NJ
6	Philips	Cambridge, MA
7	CVS Health	Woonsocket, RI
8	WW (formally Weight Watchers)	York, NY
9	Abbott	Chicago, IL
10	WebMD	York, NY
11	Kaiser Permanente	Oakland, CA