10
NPS
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CVS Health is ranked #7 in Health and Wellness Brands
CVS Health is ranked #7 in Health and Wellness Brands
About CVS Health's Brand
CVS Health is a health care innovation company. We are pioneering a bold new approach to total health. CVS Health’s brand is ranked #118 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of CVS Health. When compared to other organizations within the Health and Wellness industry, CVS Health is ranked #7. Among its major competitors, CVS Health is ranked in 2nd place for NPS while Rite Aid is 1st, and Walgreens is 3rd. Overall, CVS Health has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $92.35B
Brand at a Glance
75%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
CVS Health CMO
CVS Health Ranking
- #7 in Health and Wellness
- #2 / 4 of its competitors
CVS Health NPS
CVS Health's Net Promoter Score (NPS) is a 10 with 43% Promoters, 24% Passives, and 33% Detractors. Net Promoter Score tracks whether CVS Health's customers would recommend using the product based on a scale of -100 to 100.
CVS Health Overall NPS
| 43% | Promoters |
|---|---|
| 24% | Passives |
| 33% | Detractors |
CVS Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 17 | Jun 2021 | 17 |
Jul 2021 17 | Jul 2021 | 17 |
Aug 2021 18 | Aug 2021 | 18 |
Sep 2021 18 | Sep 2021 | 18 |
Oct 2021 18 | Oct 2021 | 18 |
Dec 2021 18 | Dec 2021 | 18 |
Jan 2022 15 | Jan 2022 | 15 |
Feb 2022 15 | Feb 2022 | 15 |
Mar 2022 12 | Mar 2022 | 12 |
Apr 2022 12 | Apr 2022 | 12 |
May 2022 12 | May 2022 | 12 |
Jun 2022 10 | Jun 2022 | 10 |
How Other Brands Compare
CVS Health is ranked second for NPS among its competitors. Rite Aid and Walgreens come in first and third, with Express Scripts coming in at #4. Among those competitors, it is the most valued company.
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 CVS Health |  Rite Aid |  Walgreens |  Express Scripts | |
| Global Ranking | #118 | #286 | #394 | #- |
| NPS | 10 | 17 | 4 | -40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Negative | Negative | Negative |
| Valuation Updated every 24 hours for public companies | $92.35B | $1.16B | $35.98B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
CVS Health NPS by Gender
Female customers rated CVS Health's NPS 34 points higher than Male customers.
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Male
-5
CVS Health's NPS was rated -5 by Male customers on Comparably.
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33%
Promoters
29%
Passives
38%
Detractors
Female
29
CVS Health's NPS was rated 29 by Female customers on Comparably.
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58%
Promoters
13%
Passives
29%
Detractors
CVS Health NPS by Ethnicity
CVS Health's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -10 | Caucasian | -10 |
Other -51 | Other | -51 |
CVS Health NPS by Age
CVS Health's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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CVS Health NPS by Usage
CVS Health's NPS was rated the highest by customers who have used CVS Health's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 11 | 1 to 2 Years | 11 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
5 to 10 Years 11 | 5 to 10 Years | 11 |
Over 10 Years 34 | Over 10 Years | 34 |
CVS Health NPS vs. Competitors
Compared to its competitors, CVS Health's NPS is rated right above Walgreens, and is preceded by Rite Aid.
| COMPANY | NPS Score | |
|---|---|---|
| Rite Aid | 17 |
| CVS Health | 10 |
| Walgreens | 4 |
 | Avella Specialty Pharmacy | N/A |
| Express Scripts | -40 |
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CVS Health NPS vs Companies in Health and Wellness
In the Health and Wellness industry, CVS Health's NPS is rated right above WW (formally Weight Watchers), and is preceded by Philips.
| COMPANY | NPS Score | |
|---|---|---|
 | Peloton | 64 |
 | Headspace | 53 |
 | Glossier | 48 |
 | Colgate Palmolive | 46 |
 | Johnson & Johnson | 31 |
 | Philips | 26 |
| CVS Health | 10 |
 | WW (formally Weight Watchers) | 10 |
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CVS Health Customer Reviews
Out of the 6 CVS Health customer reviews 3 were positive and 3 were constructive. CVS Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
CVS Health Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of CVS Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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CVS Health Customer Loyalty Score by Gender
Female customers rated CVS Health's Customer Loyalty score 3% higher than Male customers.
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Male
74%
Yes
Female
77%
Yes
CVS Health Customer Loyalty Score by Ethnicity
CVS Health's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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82
out of 100
Caucasian
85
out of 100
Other
CVS Health Customer Loyalty Score by Age
CVS Health's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
31-35 55% | 31-35 | 55% |
36-40 70% | 36-40 | 70% |
41-45 85% | 41-45 | 85% |
46-50 55% | 46-50 | 55% |
51-55 66% | 51-55 | 66% |
56-60 87% | 56-60 | 87% |
61-65 100% | 61-65 | 100% |
66+ 87% | 66+ | 87% |
CVS Health Customer Loyalty Score by Usage
CVS Health's Customer Loyalty score was rated the highest by customers who have used CVS Health's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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CVS Health Customer Loyalty Score by Industry
CVS Health's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
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CVS Health Customer Loyalty vs. Competitors
Compared to its competitors, CVS Health's Customer Loyalty score is rated right above Walgreens.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CVS Health | 75% |
| Walgreens | 74% |
| Rite Aid | 58% |
| Express Scripts | 54% |
| Avella Specialty Pharmacy | N/A |
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Customer Loyalty for Other Health and Wellness Brands
In the Health and Wellness industry, CVS Health's Customer Loyalty score is rated right below WW (formally Weight Watchers).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Peloton | 90% |
| Colgate Palmolive | 88% |
| Headspace | 83% |
| Glossier | 80% |
| Johnson & Johnson | 79% |
| Philips | 79% |
| WW (formally Weight Watchers) | 76% |
| CVS Health | 75% |
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CVS Health Product Quality
3.5/5
CVS Health has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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CVS Health Product Information
CVS Health’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated CVS Health's product the highest. Reviewers from the Banking and Financial Services industry rated CVS Health the lowest at 2.5.
- Website
- http://jobs.cvshealth.com
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into CVS Health Product Quality
CVS Health's Product Quality score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked CVS Health Product Quality the Highest
Ranked CVS Health Product Quality the Lowest
CVS Health Product Quality Score by Gender
Female customers rated CVS Health's Product Quality score 0.9 stars higher than Male customers.
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Male
2.9/5
Female
3.8/5
CVS Health Product Quality Score by Ethnicity
CVS Health's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Other 2.8 | Other | 2.8 |
CVS Health Product Quality Score by Age
CVS Health's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.2 | 26-30 | 4.2 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.1 | 36-40 | 3.1 |
41-45 2.7 | 41-45 | 2.7 |
46-50 2.7 | 46-50 | 2.7 |
51-55 3.7 | 51-55 | 3.7 |
56-60 3.8 | 56-60 | 3.8 |
61-65 3.1 | 61-65 | 3.1 |
66+ 3 | 66+ | 3 |
CVS Health Product Quality Score by Usage
CVS Health's Product Quality score was rated the highest by customers who have used CVS Health's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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CVS Health Product Quality Score by Industry
CVS Health's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Banking and Financial Services industry customers.
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CVS Health Product Quality vs. Competitors
Compared to its competitors, CVS Health's Product Quality score is rated right above Walgreens, and is preceded by Rite Aid.
| COMPANY | Product Quality Score | |
|---|---|---|
| Rite Aid | 3.5/5 |
| CVS Health | 3.5/5 |
| Walgreens | 3.3/5 |
| Express Scripts | 2.3/5 |
| Avella Specialty Pharmacy | N/A |
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Product Quality for Other Health and Wellness Brands
In the Health and Wellness industry, CVS Health's Product Quality score is rated right above WW (formally Weight Watchers), and is preceded by Philips.
| COMPANY | Product Quality Score | |
|---|---|---|
| Peloton | 4.5/5 |
| Headspace | 4.4/5 |
| Glossier | 4.4/5 |
| Colgate Palmolive | 4.3/5 |
| Johnson & Johnson | 4.1/5 |
| Philips | 3.9/5 |
| CVS Health | 3.5/5 |
| WW (formally Weight Watchers) | 3.5/5 |
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CVS Health Pricing
CVS Health ROI & Value For Money
3.4/5
CVS Health has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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CVS Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Real Estate industry think that they had the lowest ROI from CVS Health.
Quick Insights into CVS Health ROI
CVS Health's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers ages 41-45.
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Ranked CVS Health ROI the Highest
Ranked CVS Health ROI the Lowest
CVS Health ROI Score by Gender
Female customers rated CVS Health's ROI score 0.8 stars higher than Male customers.
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Male
2.9/5
Female
3.7/5
CVS Health ROI Score by Ethnicity
CVS Health's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 3.1 | Other | 3.1 |
CVS Health ROI Score by Age
CVS Health's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
31-35 4.3 | 31-35 | 4.3 |
36-40 4 | 36-40 | 4 |
41-45 2.5 | 41-45 | 2.5 |
46-50 2.6 | 46-50 | 2.6 |
51-55 3.3 | 51-55 | 3.3 |
56-60 3.1 | 56-60 | 3.1 |
61-65 3.6 | 61-65 | 3.6 |
66+ 3.6 | 66+ | 3.6 |
CVS Health ROI Score by Usage
CVS Health's ROI score was rated the highest by customers who have used CVS Health's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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CVS Health ROI Score by Industry
CVS Health's ROI score was rated the highest by Retail industry customers, and the lowest by Real Estate industry customers.
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CVS Health Pricing vs. Competitors
Compared to its competitors, CVS Health's ROI score is rated right above Walgreens, and is preceded by Rite Aid.
| COMPANY | Pricing Score | |
|---|---|---|
| Rite Aid | 3.7/5 |
| CVS Health | 3.4/5 |
| Walgreens | 3.2/5 |
| Express Scripts | 2.4/5 |
| Avella Specialty Pharmacy | N/A |
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ROI for Other Health and Wellness Brands
In the Health and Wellness industry, CVS Health's ROI score is rated right above WW (formally Weight Watchers), and is preceded by Philips.
| COMPANY | Pricing Score | |
|---|---|---|
| Peloton | 4.3/5 |
| Headspace | 4/5 |
| Colgate Palmolive | 4/5 |
| Johnson & Johnson | 4/5 |
| Glossier | 3.9/5 |
| Philips | 3.8/5 |
| CVS Health | 3.4/5 |
| WW (formally Weight Watchers) | 3.4/5 |
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CVS Health Customer Satisfaction (CSAT)
CVS Health Customer Satisfaction (CSAT) Score
52 / 100
CVS Health has an overall Customer Satisfaction score of 52 rated by its users and customers.
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Very Satisfied
26%
Satisfied
26%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
22%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into CVS Health Customer Satisfaction
CVS Health's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Other customers.
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Ranked CVS Health Customer Satisfaction the Highest
Ranked CVS Health Customer Satisfaction the Lowest
CVS Health Customer Satisfaction Score by Gender
Male customers rated CVS Health's Customer Satisfaction score 9 points higher than Female customers.
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66 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
57 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 43% | |
Very Dissatisfied | 0% |
CVS Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
CVS Health's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
CSAT according to Other
CVS Health's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
CVS Health Customer Satisfaction Score by Usage
CVS Health's Customer Satisfaction score was rated the highest by customers who have used CVS Health's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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CVS Health Customer Satisfaction Score by Industry
CVS Health's Customer Satisfaction score was rated 33 points by Accounting industry customers.
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}CVS Health Customer Satisfaction vs. Competitors
Compared to its competitors, CVS Health's Customer Satisfaction score is rated right above Express Scripts, and is preceded by Walgreens.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Rite Aid | 66% |
| Walgreens | 60% |
| CVS Health | 52% |
| Express Scripts | 23% |
| Avella Specialty Pharmacy | 0% |
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Customer Satisfaction for Other Health and Wellness Brands
In the Health and Wellness industry, CVS Health's Customer Satisfaction score is rated right above WW (formally Weight Watchers), and is preceded by Philips.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Headspace | 86% |
| Colgate Palmolive | 86% |
| Johnson & Johnson | 80% |
| Peloton | 77% |
| Glossier | 77% |
| Philips | 75% |
| CVS Health | 52% |
| WW (formally Weight Watchers) | 51% |
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CVS Health Customer Service
3.6/5
CVS Health has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About CVS Health's Customer Service
Address
1 CVS Dr, Woonsocket, RI 02895
Website
http://jobs.cvshealth.com
Phone Number
1(800)746-7287
CVS Health's Social Links
Quick Insights into CVS Health Customer Service
CVS Health's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by Other customers.
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Ranked CVS Health Customer Service the Highest
Ranked CVS Health Customer Service the Lowest
CVS Health Customer Service Score by Gender
Female customers rated CVS Health's Customer Service score 0.5 stars higher than Male customers.
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Male
3.2/5
Female
3.7/5
CVS Health Customer Service Score by Ethnicity
CVS Health's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Other 2.1 | Other | 2.1 |
CVS Health Customer Service Score by Age
CVS Health's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.2 | 26-30 | 4.2 |
31-35 4.3 | 31-35 | 4.3 |
36-40 3.8 | 36-40 | 3.8 |
41-45 2.4 | 41-45 | 2.4 |
46-50 2.6 | 46-50 | 2.6 |
51-55 3.3 | 51-55 | 3.3 |
56-60 3 | 56-60 | 3 |
61-65 4.1 | 61-65 | 4.1 |
66+ 3.5 | 66+ | 3.5 |
CVS Health Customer Service Score by Usage
CVS Health's Customer Service score was rated the highest by customers who have used CVS Health's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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CVS Health Customer Service Score by Industry
CVS Health's Customer Service score was rated the highest by Retail industry customers, and the lowest by Banking and Financial Services industry customers.
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CVS Health Customer Service vs. Competitors
Compared to its competitors, CVS Health's Customer Service score is rated right above Walgreens, and is preceded by Rite Aid.
| COMPANY | Customer Service Score | |
|---|---|---|
| Rite Aid | 3.7/5 |
| CVS Health | 3.6/5 |
| Walgreens | 3.2/5 |
| Express Scripts | 2.1/5 |
| Avella Specialty Pharmacy | N/A |
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Customer Service for Other Health and Wellness Brands
In the Health and Wellness industry, CVS Health's Customer Service score is rated right above WW (formally Weight Watchers), and is preceded by Philips.
| COMPANY | Customer Service Score | |
|---|---|---|
| Peloton | 4.3/5 |
| Glossier | 4.3/5 |
| Colgate Palmolive | 4.1/5 |
| Johnson & Johnson | 4/5 |
| Headspace | 3.9/5 |
| Philips | 3.8/5 |
| CVS Health | 3.6/5 |
| WW (formally Weight Watchers) | 3.5/5 |
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CVS Health as an Employer
3.9/5
CVS Health has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
CVS Health scored a 10 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of CVS Health would recommend the brand to a friend. ENPS measures how likely CVS Health employees would recommend working at CVS Health to a friend.
Net Promoter Score
10
NPS Score
| 43% | Promoters |
|---|---|
| 24% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 37% | Promoters |
|---|---|
| 22% | Passive |
| 41% | Detractors |
Global Ranking Snapshot
CVS Health is ranked #118 in the Global Top 100 Brands. It ranks just behind National Football League (NFL) and just ahead of Victoria's Secret.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
116 |  | Six Flags |  | Michael Spanos | Media and Entertainment |
117 |  | National Football League (NFL) | Media and Entertainment | ||
118 | | CVS Health | | Karen S. Lynch | Health and Wellness |
119 |  | Victoria's Secret |  | Martin Waters | Retail |
120 |  | Ford Motor Company |  | James Farley | Automotive and Transportation |
121 |  | Dell Technologies |  | Michael Dell | Tech |
122 |  | Allstate |  | Thomas Wilson | Business and Consumer Services |
Health and Wellness Ranking Snapshot
CVS Health is ranked #7 in the Health and Wellness Industry. It ranks just behind Philips and just ahead of WW (formally Weight Watchers).
| RANK | COMPANY | Location | |
|---|---|---|---|
5 | | Johnson & Johnson | New Brunswick, NJ |
6 | | Philips | Cambridge, MA |
7 | | CVS Health | Woonsocket, RI |
8 | | WW (formally Weight Watchers) | York, NY |
9 |  | Abbott | Chicago, IL |
10 |  | WebMD | York, NY |
11 |  | Kaiser Permanente | Oakland, CA |
Popular Brands in the Industry
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