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Walgreens is

Ranked

#65

Retail Brands

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Walgreens

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Walgreens

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Walgreens is ranked #65 in Retail Brands

About Walgreens' Brand

Walgreens, one of the nation’s largest drugstore chains, is the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., a global leader in retail and wholesale pharmacy. Walgreens’s brand is ranked #394 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Walgreens. When compared to other organizations within the Retail industry, Walgreens is ranked #65. Among its major competitors, Walgreens is ranked in 4th place for NPS while McKesson is 1st, and Walmart is 2nd. Overall, Walgreens has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $27.63B

Brand at a Glance

75%

Customer Loyalty

3.2/5

Product Quality

3.1/5

Pricing

3/5

Customer Service

Walgreens CMO

Patrick McLean

Walgreens Ranking

^#65 in Retail
^#3 / 4 of its competitors

Walgreens NPS

Walgreens's Net Promoter Score (NPS) is a -7 with 39% Promoters, 15% Passives, and 46% Detractors. Net Promoter Score tracks whether Walgreens's customers would recommend using the product based on a scale of -100 to 100.

Walgreens Overall NPS

-7

NPS

39%	Promoters
15%	Passives
46%	Detractors

Walgreens NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2025 -9	Feb 2025	-9
Mar 2025 -9	Mar 2025	-9
Apr 2025 -9	Apr 2025	-9
May 2025 -9	May 2025	-9
Jun 2025 -9	Jun 2025	-9
Jul 2025 -9	Jul 2025	-9
Aug 2025 -8	Aug 2025	-8
Sep 2025 -8	Sep 2025	-8
Oct 2025 -8	Oct 2025	-8
Nov 2025 -7	Nov 2025	-7
Dec 2025 -9	Dec 2025	-9
Jan 2026 -7	Jan 2026	-7

How Other Brands Compare

Walgreens is ranked third for NPS among its competitors. Walmart and Sally Beauty come in first and second, with Rite Aid coming in at #4. Among those competitors, it is the second most valued company behind Walmart.

	Walgreens	Walmart	Rite Aid	Sally Beauty
Global Ranking	#394	#104	#286	#644
NPS	-7	7	-17	-1
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$27.63B	$382.64B	$1.16B	$1.77B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Walgreens NPS by Gender

Female customers rated Walgreens's NPS 23 points higher than Male customers.

Male

-42

Walgreens's NPS was rated -42 by Male customers on Comparably.

22%

Promoters

14%

Passives

64%

Detractors

Female

-19

Walgreens's NPS was rated -19 by Female customers on Comparably.

35%

Promoters

11%

Passives

54%

Detractors

Walgreens NPS by Ethnicity

Walgreens's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -40	Caucasian	-40
Hispanic or Latino -19	Hispanic or Latino	-19
African American/Black -7	African American/Black	-7
Asian or Pacific Islander 10	Asian or Pacific Islander	10
Other -52	Other	-52

Walgreens NPS by Age

Walgreens's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

18-25

33%

20%

47%

26-30

38%

24%

38%

31-35

55%

45%

36-40

36%

23%

41%

41-45

50%

17%

33%

46-50

23%

68%

51-55

27%

65%

56-60

18%

73%

61-65

25%

67%

66+

23%

10%

67%

Walgreens NPS by Usage

Walgreens's NPS was rated the highest by customers who have used Walgreens's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -50	Less than 1 Year	-50
1 to 2 Years -57	1 to 2 Years	-57
2 to 5 Years -9	2 to 5 Years	-9
5 to 10 Years -20	5 to 10 Years	-20
Over 10 Years -23	Over 10 Years	-23

Walgreens NPS vs. Competitors

Compared to its competitors, Walgreens's NPS is rated right above Rite Aid, and is preceded by Sally Beauty.

COMPANY		NPS Score
	McKesson	27
	Walmart	7
	Sally Beauty	-1
	Walgreens	-7
	Rite Aid	-17
	J. C. Penney	-39

Walgreens NPS vs Companies in Retail

In the Retail industry, Walgreens's NPS is rated right below Chipotle.

COMPANY		NPS Score
	REI	53
	Costco	50
	Amazon	49
	Trader Joe's	46
	American Eagle Outfitters	44
	Bath & Body Works	38
	Target	36
	Chipotle	16
	Walgreens	-7

Walgreens Customer Reviews

Out of the 45 Walgreens customer reviews 21 were positive and 24 were constructive. Walgreens customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Walgreens Customer Loyalty

75%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

75% of Walgreens users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

75%

25%

Walgreens Customer Loyalty Score by Gender

Female customers rated Walgreens's Customer Loyalty score 13% higher than Male customers.

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Male

71%

Yes

Female

84%

Yes

Walgreens Customer Loyalty Score by Ethnicity

Walgreens's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Other

Walgreens Customer Loyalty Score by Age

Walgreens's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Walgreens.

20%

40%

60%

80%

100%

Summary	Age	Score
18-25 64%	18-25	64%
26-30 79%	26-30	79%
31-35 92%	31-35	92%
36-40 75%	36-40	75%
41-45 80%	41-45	80%
46-50 71%	46-50	71%
51-55 86%	51-55	86%
56-60 75%	56-60	75%
61-65 81%	61-65	81%
66+ 79%	66+	79%

Walgreens Customer Loyalty Score by Usage

Walgreens's Customer Loyalty score was rated the highest by customers who have used Walgreens's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	37%
1 to 2 Years	49%
2 to 5 Years	80%
5 to 10 Years	83%
Over 10 Years	85%

Walgreens Customer Loyalty Score by Industry

Walgreens's Customer Loyalty score was rated the highest by Business and Consumer Services industry customers, and the lowest by Accounting industry customers.

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Tech	70%
Accounting	46%
Fashion and Beauty	78%
Architecture and Planning	55%
Arts and Entertainment	64%
Banking and Financial Services	64%
Business and Consumer Services	100%
Construction	100%
Consulting	100%
Consumer Services	82%
Education	88%
Government and Public Policy	100%
Healthcare, Hospitals and Medicine	80%
Hospitality	70%
Insurance	100%
Professional Services	78%
Religious Institutions	100%
Retail	91%

Walgreens Customer Loyalty vs. Competitors

Compared to its competitors, Walgreens's Customer Loyalty score is rated right above Rite Aid, and is preceded by Walmart.

COMPANY		Customer Loyalty Score
	McKesson	81%
	Sally Beauty	81%
	J. C. Penney	78%
	Walmart	76%
	Walgreens	75%
	Rite Aid	68%

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Customer Loyalty for Other Retail Brands

In the Retail industry, Walgreens's Customer Loyalty score is rated right below Chipotle.

COMPANY		Customer Loyalty Score
	Costco	89%
	Amazon	89%
	REI	87%
	American Eagle Outfitters	87%
	Bath & Body Works	87%
	Trader Joe's	86%
	Target	82%
	Chipotle	76%
	Walgreens	75%

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Walgreens Product Quality

3.2/5

Walgreens has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.

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Walgreens Product Information

Walgreens’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Consulting industry rated Walgreens's product the highest. Reviewers from the Tech industry rated Walgreens the lowest at 3.

Website: http://www.walgreens.com

Company Size: 10,000+ Employees

Industry

Retail

Quick Insights into Walgreens Product Quality

Walgreens's Product Quality score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Construction industry.

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Ranked Walgreens Product Quality the Highest

Consulting	4.3
41-45	4.1
Hispanic or Latino	3.6

Ranked Walgreens Product Quality the Lowest

Less than 1 Year	2
56-60	1.5
Construction	1.5

Walgreens Product Quality Score by Gender

Female customers rated Walgreens's Product Quality score 0.7 stars higher than Male customers.

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Male

2.3/5

Female

3/5

Walgreens Product Quality Score by Ethnicity

Walgreens's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6
Hispanic or Latino 3.6	Hispanic or Latino	3.6
African American/Black 3.2	African American/Black	3.2
Asian or Pacific Islander 3.3	Asian or Pacific Islander	3.3
Other 2.5	Other	2.5

Walgreens Product Quality Score by Age

Walgreens's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 3.6	18-25	3.6
26-30 3.8	26-30	3.8
31-35 3.7	31-35	3.7
36-40 3.2	36-40	3.2
41-45 4.1	41-45	4.1
46-50 2.1	46-50	2.1
51-55 2.6	51-55	2.6
56-60 1.5	56-60	1.5
61-65 2.9	61-65	2.9
66+ 2.3	66+	2.3

Walgreens Product Quality Score by Usage

Walgreens's Product Quality score was rated the highest by customers who have used Walgreens's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2
1 to 2 Years	3.2
2 to 5 Years	3.3
5 to 10 Years	2.8
Over 10 Years	2.7

Walgreens Product Quality Score by Industry

Walgreens's Product Quality score was rated the highest by Consulting industry customers, and the lowest by Construction industry customers.

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Tech	3
Accounting	2.6
Fashion and Beauty	3.6
Architecture and Planning	1.9
Arts and Entertainment	3.5
Banking and Financial Services	1.5
Business and Consumer Services	2.5
Construction	1.5
Consulting	4.3
Consumer Services	2.3
Education	3
Government and Public Policy	2.1
Healthcare, Hospitals and Medicine	2.4
Hospitality	3.1
Insurance	2.7
Professional Services	1.6
Religious Institutions	3.1
Retail	4.3

Walgreens Product Quality vs. Competitors

Compared to its competitors, Walgreens's Product Quality score is rated right above Rite Aid, and is preceded by Walmart.

COMPANY		Product Quality Score
	McKesson	3.9/5
	Sally Beauty	3.5/5
	Walmart	3.5/5
	Walgreens	3.2/5
	Rite Aid	2.9/5
	J. C. Penney	2.5/5

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Product Quality for Other Retail Brands

In the Retail industry, Walgreens's Product Quality score is rated right below Chipotle.

COMPANY		Product Quality Score
	REI	4.3/5
	Costco	4.3/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4.2/5
	Bath & Body Works	4.1/5
	Target	4.1/5
	Chipotle	3.8/5
	Walgreens	3.2/5

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Walgreens Pricing

Walgreens ROI & Value For Money

3.1/5

Walgreens has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.

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Walgreens Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Walgreens.

Quick Insights into Walgreens ROI

Walgreens's ROI score was rated highest by customers from the Retail industry, and rated lowest by customers from the Construction industry.

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Ranked Walgreens ROI the Highest

Retail	3.9
26-30	3.7
2 to 5 Years	3.3

Ranked Walgreens ROI the Lowest

46-50	2.1
Less than 1 Year	2.1
Construction	1.5

Walgreens ROI Score by Gender

Female customers rated Walgreens's ROI score 0.4 stars higher than Male customers.

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Male

2.6/5

Female

3/5

Walgreens ROI Score by Ethnicity

Walgreens's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 2.6	Caucasian	2.6
Hispanic or Latino 3.2	Hispanic or Latino	3.2
African American/Black 3.1	African American/Black	3.1
Asian or Pacific Islander 3	Asian or Pacific Islander	3
Other 2.8	Other	2.8

Walgreens ROI Score by Age

Walgreens's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.

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Summary	Age	Score
18-25 2.9	18-25	2.9
26-30 3.7	26-30	3.7
31-35 3.7	31-35	3.7
36-40 3.2	36-40	3.2
41-45 3.7	41-45	3.7
46-50 2.1	46-50	2.1
51-55 2.4	51-55	2.4
56-60 2.4	56-60	2.4
61-65 2.9	61-65	2.9
66+ 2.5	66+	2.5

Walgreens ROI Score by Usage

Walgreens's ROI score was rated the highest by customers who have used Walgreens's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.1
1 to 2 Years	2.9
2 to 5 Years	3.3
5 to 10 Years	2.7
Over 10 Years	2.8

Walgreens ROI Score by Industry

Walgreens's ROI score was rated the highest by Retail industry customers, and the lowest by Construction industry customers.

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Tech	2.9
Accounting	2.5
Fashion and Beauty	3.6
Architecture and Planning	2.9
Arts and Entertainment	3.4
Banking and Financial Services	1.5
Business and Consumer Services	2.6
Construction	1.5
Consulting	3.5
Consumer Services	2.2
Education	3.2
Government and Public Policy	2.4
Healthcare, Hospitals and Medicine	2.5
Hospitality	3.3
Insurance	2.1
Professional Services	1.6
Religious Institutions	3
Retail	3.9

Walgreens Pricing vs. Competitors

Compared to its competitors, Walgreens's ROI score is rated right above Rite Aid, and is preceded by Sally Beauty.

COMPANY		Pricing Score
	McKesson	3.9/5
	Walmart	3.5/5
	Sally Beauty	3.3/5
	Walgreens	3.1/5
	Rite Aid	3.1/5
	J. C. Penney	2.6/5

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ROI for Other Retail Brands

In the Retail industry, Walgreens's ROI score is rated right below Chipotle.

COMPANY		Pricing Score
	Costco	4.1/5
	Amazon	4.1/5
	REI	4.1/5
	Trader Joe's	4/5
	Target	3.9/5
	American Eagle Outfitters	3.8/5
	Bath & Body Works	3.8/5
	Chipotle	3.5/5
	Walgreens	3.1/5

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Walgreens Customer Satisfaction (CSAT)

Walgreens Customer Satisfaction (CSAT) Score

55 / 100

Walgreens has an overall Customer Satisfaction score of 55 rated by its users and customers.

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Very Satisfied	28%
Satisfied	27%
Neither Satisfied nor Dissatisfied	11%
Dissatisfied	10%
Very Dissatisfied	24%

Very Satisfied

28%

Satisfied

27%

Neither Satisfied nor Dissatisfied

11%

Dissatisfied

10%

Very Dissatisfied

24%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Walgreens Customer Satisfaction

Walgreens's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers from the Government and Public Policy industry.

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Ranked Walgreens Customer Satisfaction the Highest

41-45	81%
Asian or Pacific Islander	80%
Retail	80%

Ranked Walgreens Customer Satisfaction the Lowest

Less than 1 Year	25%
46-50	22%
Government and Public Policy	0%

Walgreens Customer Satisfaction Score by Gender

Female customers rated Walgreens's Customer Satisfaction score 20 points higher than Male customers.

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34 / 100

Male

	Very Satisfied	14%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	12%
	Dissatisfied	8%
	Very Dissatisfied	46%

54 / 100

Female

	Very Satisfied	30%
	Satisfied	24%
	Neither Satisfied nor Dissatisfied	5%
	Dissatisfied	13%
	Very Dissatisfied	28%

Walgreens Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Walgreens' Customer Satisfaction (CSAT) score was rated 41% according to Caucasian users and customers.

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41 / 100

Very Satisfied	25%
Satisfied	16%
Neither Satisfied nor Dissatisfied	9%
Dissatisfied	8%
Very Dissatisfied	42%

Very Satisfied

25%

Satisfied

16%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

42%

CSAT according to Hispanic or Latino

Walgreens' Customer Satisfaction (CSAT) score was rated 56% according to Hispanic or Latino users and customers.

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56 / 100

Very Satisfied	25%
Satisfied	31%
Neither Satisfied nor Dissatisfied	13%
Dissatisfied	25%
Very Dissatisfied	6%

Very Satisfied

25%

Satisfied

31%

Neither Satisfied nor Dissatisfied

13%

Dissatisfied

25%

Very Dissatisfied

CSAT according to African American/Black

Walgreens' Customer Satisfaction (CSAT) score was rated 64% according to African American/Black users and customers.

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64 / 100

Very Satisfied	32%
Satisfied	32%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	18%
Very Dissatisfied	18%

Very Satisfied

32%

Satisfied

32%

Neither Satisfied nor Dissatisfied

Dissatisfied

18%

Very Dissatisfied

18%

CSAT according to Asian or Pacific Islander

Walgreens' Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.

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80 / 100

Very Satisfied	30%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	20%

Very Satisfied

30%

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

20%

CSAT according to Other

Walgreens' Customer Satisfaction (CSAT) score was rated 34% according to Other users and customers.

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34 / 100

Very Satisfied	5%
Satisfied	29%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	14%
Very Dissatisfied	48%

Very Satisfied

Satisfied

29%

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

48%

Walgreens Customer Satisfaction Score by Age

Walgreens's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.

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100

Breakdown

Age

Score

18-25

80%

26-30

80%

31-35

62%

36-40

58%

41-45

81%

46-50

22%

51-55

36%

56-60

23%

61-65

45%

66+

40%

Walgreens Customer Satisfaction Score by Usage

Walgreens's Customer Satisfaction score was rated the highest by customers who have used Walgreens's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	25
1 to 2 Years	50
2 to 5 Years	53
5 to 10 Years	58
Over 10 Years	44

Walgreens Customer Satisfaction Score by Industry

Walgreens's Customer Satisfaction score was rated the highest by Retail industry customers, and the lowest by Government and Public Policy industry customers.

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			"groupId": 104,
			"score": 50,
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			"stars": 0,
			"csatScore": 74,
			"text": "Walgreens's Customer Satisfaction score is  rated by Arts and Entertainment customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 74
		},
		{
			"label": "Banking and Financial Services",
			"groupId": 501,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Walgreens's Customer Satisfaction score is  rated by Banking and Financial Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Walgreens's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Walgreens's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 66,
			"stars": 0,
			"csatScore": 66,
			"text": "Walgreens's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 66
		},
		{
			"label": "Consumer Services",
			"groupId": 514,
			"score": 38,
			"stars": 0,
			"csatScore": 38,
			"text": "Walgreens's Customer Satisfaction score is  rated by Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 38
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 62,
			"stars": 0,
			"csatScore": 62,
			"text": "Walgreens's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 62
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Walgreens's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 42,
			"stars": 0,
			"csatScore": 42,
			"text": "Walgreens's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 42
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 50,
			"stars": 0,
			"csatScore": 50,
			"text": "Walgreens's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 50
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 80,
			"stars": 0,
			"csatScore": 80,
			"text": "Walgreens's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 80
		}
	]
}

Tech	50
Accounting	43
Arts and Entertainment	74
Banking and Financial Services	0
Business and Consumer Services	17
Construction	0
Consulting	66
Consumer Services	38
Education	62
Government and Public Policy	0
Healthcare, Hospitals and Medicine	42
Insurance	50
Retail	80

Walgreens Customer Satisfaction vs. Competitors

Compared to its competitors, Walgreens's Customer Satisfaction score is rated right above Rite Aid, and is preceded by Sally Beauty.

COMPANY		Customer Satisfaction (CSAT) Score
	McKesson	67%
	Walmart	66%
	Sally Beauty	62%
	Walgreens	55%
	Rite Aid	45%
	J. C. Penney	37%

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Customer Satisfaction for Other Retail Brands

In the Retail industry, Walgreens's Customer Satisfaction score is rated right below Chipotle.

COMPANY		Customer Satisfaction (CSAT) Score
	REI	85%
	Costco	84%
	Amazon	84%
	American Eagle Outfitters	82%
	Bath & Body Works	81%
	Target	79%
	Trader Joe's	79%
	Chipotle	62%
	Walgreens	55%

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Walgreens Customer Service

3/5

Walgreens has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.

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About Walgreens's Customer Service

Address

108 Wilmot Rd, Deerfield, IL 60015

Website

http://www.walgreens.com

Walgreens's Social Links

Quick Insights into Walgreens Customer Service

Walgreens's Customer Service score was rated highest by customers from the Retail industry, and rated lowest by customers from the Professional Services industry.

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Ranked Walgreens Customer Service the Highest

Retail	4.1
26-30	3.6
Hispanic or Latino	3.3

Ranked Walgreens Customer Service the Lowest

Less than 1 Year	2.1
56-60	1.8
Professional Services	1.5

Walgreens Customer Service Score by Gender

Female customers rated Walgreens's Customer Service score 0.7 stars higher than Male customers.

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Male

2.2/5

Female

2.9/5

Walgreens Customer Service Score by Ethnicity

Walgreens's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.4	Caucasian	2.4
Hispanic or Latino 3.3	Hispanic or Latino	3.3
African American/Black 3	African American/Black	3
Asian or Pacific Islander 3	Asian or Pacific Islander	3
Other 2.2	Other	2.2

Walgreens Customer Service Score by Age

Walgreens's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
18-25 3.3	18-25	3.3
26-30 3.6	26-30	3.6
31-35 3.5	31-35	3.5
36-40 3.4	36-40	3.4
41-45 3.6	41-45	3.6
46-50 2.1	46-50	2.1
51-55 2.5	51-55	2.5
56-60 1.8	56-60	1.8
61-65 2.4	61-65	2.4
66+ 2	66+	2

Walgreens Customer Service Score by Usage

Walgreens's Customer Service score was rated the highest by customers who have used Walgreens's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.1
1 to 2 Years	2.8
2 to 5 Years	3.2
5 to 10 Years	2.6
Over 10 Years	2.6

Walgreens Customer Service Score by Industry

Walgreens's Customer Service score was rated the highest by Retail industry customers, and the lowest by Professional Services industry customers.

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Tech	2.8
Accounting	2.5
Fashion and Beauty	3.7
Architecture and Planning	2.9
Arts and Entertainment	3.5
Banking and Financial Services	1.5
Business and Consumer Services	2.4
Construction	1.5
Consulting	3.5
Consumer Services	2.4
Education	2.9
Government and Public Policy	1.9
Healthcare, Hospitals and Medicine	2.2
Hospitality	3.1
Insurance	2.2
Professional Services	1.5
Religious Institutions	3.1
Retail	4.1

Walgreens Customer Service vs. Competitors

Compared to its competitors, Walgreens's Customer Service score is rated right above Rite Aid, and is preceded by Sally Beauty.

COMPANY		Customer Service Score
	McKesson	3.8/5
	Walmart	3.3/5
	Sally Beauty	3.2/5
	Walgreens	3/5
	Rite Aid	3/5
	J. C. Penney	2.3/5

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Customer Service for Other Retail Brands

In the Retail industry, Walgreens's Customer Service score is rated right below Chipotle.

COMPANY		Customer Service Score
	REI	4.4/5
	Costco	4.2/5
	Amazon	4.2/5
	Trader Joe's	4.2/5
	American Eagle Outfitters	4/5
	Target	4/5
	Bath & Body Works	4/5
	Chipotle	3.6/5
	Walgreens	3/5

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Walgreens as an Employer

2.7/5

Walgreens has a 2.7/5 stars for its overall company culture rated by their employees

bottom

CEO of Walgreens

Rosalind Brewer

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Walgreens scored a -7 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Walgreens would recommend the brand to a friend. ENPS measures how likely Walgreens employees would recommend working at Walgreens to a friend.

Net Promoter Score

-7

NPS Score

39%	Promoters
15%	Passive
46%	Detractors

Employee Net Promoter Score

-36

eNPS Score

22%	Promoters
20%	Passive
58%	Detractors

Global Ranking Snapshot

Walgreens is ranked #394 in the Global Top 100 Brands. It ranks just behind Razer and just ahead of HD Supply.

RANK			INDUSTRY
392	Micron Technology	Sanjay Mehrotra	Energy and Manufacturing
393	Razer	Min-Liang Tan	Consumer Goods
394	Walgreens	Rosalind Brewer	Retail
395	HD Supply	Joe DeAngelo	Retail
396	EPAM Systems	Balazs Fejes	Tech
397	Tableau Software	Adam Selipsky	Tech
398	LG	Seong-Jin Jo	Tech

Retail Ranking Snapshot

Walgreens is ranked #65 in the Retail Industry. It ranks just behind TOMS Shoes and just ahead of HD Supply.

RANK		Location
63	Urban Outfitters
64	TOMS Shoes	Los Angeles, CA
65	Walgreens	Deerfield, IL
66	HD Supply	Atlanta, GA
67	Casper	New York City, NY
68	Tilly's	Irvine, CA
69	AutoZone	Memphis, TN