27
NPS
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McKesson
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About McKesson's Brand
McKesson distributes medical supplies, information technology and care management products and services in the healthcare industry. Among its major competitors, McKesson is ranked in 1st place for NPS while Cardinal Health is 2nd, and Cencora is 3rd. Overall, McKesson has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $31.04B
Brand at a Glance
81%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
McKesson Ranking
- #1 / 4 of its competitors
McKesson NPS
McKesson's Net Promoter Score (NPS) is a 27 with 54% Promoters, 19% Passives, and 27% Detractors. Net Promoter Score tracks whether McKesson's customers would recommend using the product based on a scale of -100 to 100.
McKesson Overall NPS
| 54% | Promoters |
|---|---|
| 19% | Passives |
| 27% | Detractors |
McKesson NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 23 | Oct 2024 | 23 |
Nov 2024 24 | Nov 2024 | 24 |
Dec 2024 26 | Dec 2024 | 26 |
Jan 2025 25 | Jan 2025 | 25 |
Feb 2025 25 | Feb 2025 | 25 |
Mar 2025 25 | Mar 2025 | 25 |
Apr 2025 26 | Apr 2025 | 26 |
Jul 2025 26 | Jul 2025 | 26 |
Aug 2025 25 | Aug 2025 | 25 |
Sep 2025 26 | Sep 2025 | 26 |
Oct 2025 26 | Oct 2025 | 26 |
Nov 2025 27 | Nov 2025 | 27 |
How Other Brands Compare
McKesson is ranked first for NPS among its competitors. Cardinal Health and HCA Healthcare come in second and third, with Walgreens coming in at #4. Among those competitors, it is the most valued company.
McKesson |  Walgreens |  HCA Healthcare |  Cardinal Health | |
| Global Ranking | #- | #394 | #910 | #- |
| NPS | 27 | -7 | 5 | 24 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $31.04B | $27.63B | - | $17.88B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
McKesson NPS by Gender
Male customers rated McKesson's NPS 34 points higher than Female customers.
Male
54
McKesson's NPS was rated 54 by Male customers on Comparably.
72%
Promoters
10%
Passives
18%
Detractors
Female
20
McKesson's NPS was rated 20 by Female customers on Comparably.
44%
Promoters
32%
Passives
24%
Detractors
McKesson NPS by Ethnicity
McKesson's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 68 | Caucasian | 68 |
Hispanic or Latino 50 | Hispanic or Latino | 50 |
African American/Black 50 | African American/Black | 50 |
Asian or Pacific Islander 28 | Asian or Pacific Islander | 28 |
Native American 0 | Native American | 0 |
Other 0 | Other | 0 |
McKesson NPS by Age
McKesson's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
McKesson NPS by Usage
McKesson's NPS was rated the highest by customers who have used McKesson's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 30 | Less than 1 Year | 30 |
1 to 2 Years 37 | 1 to 2 Years | 37 |
2 to 5 Years 57 | 2 to 5 Years | 57 |
5 to 10 Years 25 | 5 to 10 Years | 25 |
Over 10 Years 60 | Over 10 Years | 60 |
McKesson NPS vs. Competitors
Compared to its competitors, McKesson's NPS is rated right above Cardinal Health.
| COMPANY | NPS Score | |
|---|---|---|
| McKesson | 27 |
| Cardinal Health | 24 |
 | Cencora | 11 |
 | Henry Schein | 9 |
| HCA Healthcare | 5 |
 | Meditech | 4 |
 | athenahealth | -1 |
 | Tenet | -3 |
| Walgreens | -7 |
 | Envision Healthcare | -20 |
 | United Biosource Corporation | -39 |
 | Community Health Systems | -100 |
McKesson Customer Reviews
Out of the 28 McKesson customer reviews 25 were positive and 3 were constructive. McKesson customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
McKesson Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of McKesson users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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McKesson Customer Loyalty Score by Gender
Male customers rated McKesson's Customer Loyalty score 5% higher than Female customers.
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Male
87%
Yes
Female
82%
Yes
McKesson Customer Loyalty Score by Ethnicity
McKesson's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of McKesson.
94
out of 100
Caucasian
85
out of 100
Hispanic or Latino
82
out of 100
African American/Black
61
out of 100
Asian or Pacific Islander
100
out of 100
Native American
74
out of 100
Other
McKesson Customer Loyalty Score by Age
McKesson's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 18-25.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
26-30 70% | 26-30 | 70% |
31-35 70% | 31-35 | 70% |
36-40 66% | 36-40 | 66% |
41-45 72% | 41-45 | 72% |
46-50 92% | 46-50 | 92% |
51-55 78% | 51-55 | 78% |
56-60 87% | 56-60 | 87% |
61-65 91% | 61-65 | 91% |
66+ 100% | 66+ | 100% |
McKesson Customer Loyalty Score by Usage
McKesson's Customer Loyalty score was rated the highest by customers who have used McKesson's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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McKesson Customer Loyalty Score by Industry
McKesson's Customer Loyalty score was rated the highest by Arts and Entertainment industry customers, and the lowest by Architecture and Planning industry customers.
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McKesson Customer Loyalty vs. Competitors
Compared to its competitors, McKesson's Customer Loyalty score is rated right above Cencora.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| McKesson | 81% |
| Cencora | 79% |
| Henry Schein | 76% |
| Walgreens | 75% |
| athenahealth | 74% |
| United Biosource Corporation | 72% |
| Meditech | 70% |
| HCA Healthcare | 68% |
| Cardinal Health | 67% |
| Tenet | 65% |
| Envision Healthcare | 65% |
| Community Health Systems | N/A |
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McKesson Product Quality
3.9/5
McKesson has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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McKesson Product Information
McKesson’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated McKesson's product the highest. Reviewers from the Accounting industry rated McKesson the lowest at 4.3.
- Website
- http://www.mckesson.com
- Company Size
- 10,000+ Employees
Industry
Biotech and Pharmaceuticals
Healthcare
SaaS
Quick Insights into McKesson Product Quality
McKesson's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 56-60.
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Ranked McKesson Product Quality the Highest
Ranked McKesson Product Quality the Lowest
McKesson Product Quality Score by Gender
McKesson's Product Quality score was rated 4.1 by both Female and Male customers on Comparably.
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Male
4.1/5
Female
4.1/5
McKesson Product Quality Score by Ethnicity
McKesson's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of McKesson.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Native American 3.6 | Native American | 3.6 |
Other 3.6 | Other | 3.6 |
McKesson Product Quality Score by Age
McKesson's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 3.8 | 26-30 | 3.8 |
31-35 3.5 | 31-35 | 3.5 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.7 | 41-45 | 3.7 |
46-50 3.9 | 46-50 | 3.9 |
51-55 3.7 | 51-55 | 3.7 |
56-60 3.1 | 56-60 | 3.1 |
61-65 4.2 | 61-65 | 4.2 |
66+ 4.9 | 66+ | 4.9 |
McKesson Product Quality Score by Usage
McKesson's Product Quality score was rated the highest by customers who have used McKesson's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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McKesson Product Quality Score by Industry
McKesson's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.
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McKesson Product Quality vs. Competitors
Compared to its competitors, McKesson's Product Quality score is rated right above Cencora.
| COMPANY | Product Quality Score | |
|---|---|---|
| McKesson | 3.9/5 |
| Cencora | 3.8/5 |
| Henry Schein | 3.7/5 |
| Cardinal Health | 3.6/5 |
| Meditech | 3.6/5 |
| United Biosource Corporation | 3.6/5 |
| HCA Healthcare | 3.5/5 |
| athenahealth | 3.3/5 |
| Tenet | 3.3/5 |
| Walgreens | 3.2/5 |
| Envision Healthcare | 3.1/5 |
| Community Health Systems | N/A |
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McKesson Pricing
McKesson ROI & Value For Money
3.9/5
McKesson has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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McKesson Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Biotech and Pharmaceuticals industry think that they had the lowest ROI from McKesson.
Quick Insights into McKesson ROI
McKesson's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers ages 18-25.
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Ranked McKesson ROI the Highest
Ranked McKesson ROI the Lowest
McKesson ROI Score by Gender
Male customers rated McKesson's ROI score 0.4 stars higher than Female customers.
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Male
4.2/5
Female
3.8/5
McKesson ROI Score by Ethnicity
McKesson's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Native American 3.2 | Native American | 3.2 |
Other 3.8 | Other | 3.8 |
McKesson ROI Score by Age
McKesson's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 18-25.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.7 | 18-25 | 2.7 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.6 | 31-35 | 4.6 |
36-40 3.9 | 36-40 | 3.9 |
41-45 3.7 | 41-45 | 3.7 |
46-50 3.7 | 46-50 | 3.7 |
51-55 3.5 | 51-55 | 3.5 |
56-60 3.3 | 56-60 | 3.3 |
61-65 4 | 61-65 | 4 |
66+ 4.7 | 66+ | 4.7 |
McKesson ROI Score by Usage
McKesson's ROI score was rated the highest by customers who have used McKesson's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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McKesson ROI Score by Industry
McKesson's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Biotech and Pharmaceuticals industry customers.
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McKesson Pricing vs. Competitors
Compared to its competitors, McKesson's ROI score is rated right above Cardinal Health.
| COMPANY | Pricing Score | |
|---|---|---|
| McKesson | 3.9/5 |
| Cardinal Health | 3.9/5 |
| Cencora | 3.8/5 |
| Henry Schein | 3.6/5 |
| United Biosource Corporation | 3.5/5 |
| HCA Healthcare | 3.3/5 |
| Meditech | 3.3/5 |
| Tenet | 3.3/5 |
| athenahealth | 3.2/5 |
| Walgreens | 3.1/5 |
| Envision Healthcare | 3/5 |
| Community Health Systems | N/A |
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McKesson Customer Satisfaction (CSAT)
McKesson Customer Satisfaction (CSAT) Score
67 / 100
McKesson has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
41%
Satisfied
26%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
3%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into McKesson Customer Satisfaction
McKesson's Customer Satisfaction score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by Native American customers.
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Ranked McKesson Customer Satisfaction the Highest
Ranked McKesson Customer Satisfaction the Lowest
McKesson Customer Satisfaction Score by Gender
Female customers rated McKesson's Customer Satisfaction score 2 points higher than Male customers.
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72 / 100
MaleVery Satisfied | 59% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 6% | |
Very Dissatisfied | 13% |
74 / 100
FemaleVery Satisfied | 45% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 23% | |
Dissatisfied | 0% | |
Very Dissatisfied | 3% |
McKesson Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
McKesson's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
67%
Satisfied
13%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
4%
Very Dissatisfied
9%
CSAT according to Hispanic or Latino
McKesson's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
McKesson's Customer Satisfaction (CSAT) score was rated 70% according to African American/Black users and customers.
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70 / 100
Very Satisfied
50%
Satisfied
20%
Neither Satisfied nor Dissatisfied
30%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
McKesson's Customer Satisfaction (CSAT) score was rated 57% according to Asian or Pacific Islander users and customers.
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57 / 100
Very Satisfied
29%
Satisfied
28%
Neither Satisfied nor Dissatisfied
43%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Native American
McKesson's Customer Satisfaction (CSAT) score was rated 33% according to Native American users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
McKesson's Customer Satisfaction (CSAT) score was rated 53% according to Other users and customers.
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53 / 100
Very Satisfied
33%
Satisfied
20%
Neither Satisfied nor Dissatisfied
27%
Dissatisfied
7%
Very Dissatisfied
13%
McKesson Customer Satisfaction Score by Age
McKesson's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of McKesson.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 60% | |||||||||||||||
| 26-30 | 33% | |||||||||||||||
| 31-35 | 67% | |||||||||||||||
| 36-40 | 43% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 46-50 | 87% | |||||||||||||||
| 51-55 | 67% | |||||||||||||||
| 56-60 | 40% | |||||||||||||||
| 61-65 | 86% | |||||||||||||||
| 66+ | 96% |
McKesson Customer Satisfaction Score by Usage
McKesson's Customer Satisfaction score was rated the highest by customers who have used McKesson's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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McKesson Customer Satisfaction Score by Industry
McKesson's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Architecture and Planning industry customers.
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{
"title": "McKesson Customer Satisfaction Score by Industry",
"text": "McKesson's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Architecture and Planning industry customers.",
"bars": [
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"label": "Tech",
"groupId": 104,
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{
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},
{
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{
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]
}McKesson Customer Satisfaction vs. Competitors
Compared to its competitors, McKesson's Customer Satisfaction score is rated right above Cardinal Health, and is preceded by United Biosource Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| United Biosource Corporation | 80% |
| McKesson | 67% |
| Cardinal Health | 67% |
| Cencora | 67% |
| Henry Schein | 67% |
| Meditech | 62% |
| HCA Healthcare | 60% |
| Tenet | 56% |
| Walgreens | 55% |
| athenahealth | 50% |
| Envision Healthcare | 47% |
| Community Health Systems | 0% |
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McKesson Customer Service
3.8/5
McKesson has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About McKesson's Customer Service
Address
One Post Street, San Francisco, CA 94104
Website
http://www.mckesson.com
Phone Number
(415)983-8988
Quick Insights into McKesson Customer Service
McKesson's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers from the Chemicals industry.
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Ranked McKesson Customer Service the Highest
Ranked McKesson Customer Service the Lowest
McKesson Customer Service Score by Gender
Male customers rated McKesson's Customer Service score 0.1 stars higher than Female customers.
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Male
4/5
Female
3.9/5
McKesson Customer Service Score by Ethnicity
McKesson's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
African American/Black 4.3 | African American/Black | 4.3 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Native American 2.7 | Native American | 2.7 |
Other 3.4 | Other | 3.4 |
McKesson Customer Service Score by Age
McKesson's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
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| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
26-30 3.3 | 26-30 | 3.3 |
31-35 4 | 31-35 | 4 |
36-40 3.7 | 36-40 | 3.7 |
41-45 3.6 | 41-45 | 3.6 |
46-50 3.9 | 46-50 | 3.9 |
51-55 3.2 | 51-55 | 3.2 |
56-60 2.9 | 56-60 | 2.9 |
61-65 3.8 | 61-65 | 3.8 |
66+ 4.9 | 66+ | 4.9 |
McKesson Customer Service Score by Usage
McKesson's Customer Service score was rated the highest by customers who have used McKesson's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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McKesson Customer Service Score by Industry
McKesson's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Chemicals industry customers.
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McKesson Customer Service vs. Competitors
Compared to its competitors, McKesson's Customer Service score is rated right above Cardinal Health.
| COMPANY | Customer Service Score | |
|---|---|---|
| McKesson | 3.8/5 |
| Cardinal Health | 3.8/5 |
| Cencora | 3.8/5 |
| United Biosource Corporation | 3.7/5 |
| Tenet | 3.5/5 |
| Meditech | 3.4/5 |
| Henry Schein | 3.4/5 |
| HCA Healthcare | 3.4/5 |
| Walgreens | 3/5 |
| Envision Healthcare | 3/5 |
| athenahealth | 2.9/5 |
| Community Health Systems | N/A |
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McKesson as an Employer
3.6/5
McKesson has a 3.6/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
McKesson scored a 27 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of McKesson would recommend the brand to a friend. ENPS measures how likely McKesson employees would recommend working at McKesson to a friend.
Net Promoter Score
27
NPS Score
| 54% | Promoters |
|---|---|
| 19% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 46% | Promoters |
|---|---|
| 18% | Passive |
| 36% | Detractors |
