United Biosource Corporation NPS

United Biosource Corporation's Net Promoter Score (NPS) is a -39 with 24% Promoters, 13% Passives, and 63% Detractors. Net Promoter Score tracks whether United Biosource Corporation's customers would recommend using the product based on a scale of -100 to 100.

United Biosource Corporation Overall NPS

-39

NPS

24%	Promoters
13%	Passives
63%	Detractors

United Biosource Corporation NPS Trend

-100

-50

0

50

100

Summary	Date	Score
Jul 2020 -100	Jul 2020	-100
Sep 2020 -50	Sep 2020	-50
Aug 2023 -25	Aug 2023	-25
Oct 2023 -40	Oct 2023	-40
Feb 2024 -17	Feb 2024	-17
Sep 2024 -29	Sep 2024	-29
Nov 2024 -37	Nov 2024	-37

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.