11
NPS
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Cencora
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About Cencora's Brand
Cencora, a company building on the legacy of AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on improving the lives of people and animals around the world. We connect our pharmaceutical partners, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We also help our partners bring their innovations to patients more efficiently to accelerate positive outcomes. Becoming Cencora has allowed us to combine all the companies and services of AmerisourceBergen. Now, as a unified and internationally inclusive brand, we’re continuing to invest in and focus on our core pharmaceutical distribution business, while also growing our platform of pharma and biopharma services to support pharmaceutical innovation and access. Our 46,000+ worldwide team members are shaping the future of healthcare through the power our purpose: We are united in our responsibility to create healthier futures.
Brand at a Glance
79%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Cencora NPS
Cencora's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Cencora's customers would recommend using the product based on a scale of -100 to 100.
Cencora Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Cencora NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 16 | May 2024 | 16 |
Jul 2024 17 | Jul 2024 | 17 |
Aug 2024 16 | Aug 2024 | 16 |
Sep 2024 12 | Sep 2024 | 12 |
Oct 2024 12 | Oct 2024 | 12 |
Nov 2024 13 | Nov 2024 | 13 |
Dec 2024 11 | Dec 2024 | 11 |
Jan 2025 13 | Jan 2025 | 13 |
Mar 2025 13 | Mar 2025 | 13 |
Apr 2025 13 | Apr 2025 | 13 |
Jun 2025 11 | Jun 2025 | 11 |
Sep 2025 12 | Sep 2025 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cencora NPS by Gender
Male customers rated Cencora's NPS 59 points higher than Female customers.
Male
31
Cencora's NPS was rated 31 by Male customers on Comparably.
63%
Promoters
5%
Passives
32%
Detractors
Female
-28
Cencora's NPS was rated -28 by Female customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Cencora NPS by Ethnicity
Cencora's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black 50 | African American/Black | 50 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other 34 | Other | 34 |
Cencora NPS by Age
Cencora's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Cencora NPS by Usage
Cencora's NPS was rated the highest by customers who have used Cencora's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 25 | Less than 1 Year | 25 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years 83 | 2 to 5 Years | 83 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -42 | Over 10 Years | -42 |
Cencora Customer Reviews
Out of the 7 Cencora customer reviews 5 were positive and 2 were constructive. Cencora customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Cencora Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Cencora users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Cencora Customer Loyalty Score by Gender
Female customers rated Cencora's Customer Loyalty score 3% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Cencora.
Male
84%
Yes
Female
87%
Yes
Cencora Customer Loyalty Score by Ethnicity
Cencora's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Cencora.
79
out of 100
Caucasian
100
out of 100
African American/Black
87
out of 100
Asian or Pacific Islander
100
out of 100
Other
Cencora Customer Loyalty Score by Age
Cencora's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Cencora.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 82% | 18-25 | 82% |
26-30 90% | 26-30 | 90% |
31-35 70% | 31-35 | 70% |
41-45 82% | 41-45 | 82% |
51-55 82% | 51-55 | 82% |
66+ 100% | 66+ | 100% |
Cencora Customer Loyalty Score by Usage
Cencora's Customer Loyalty score was rated the highest by customers who have used Cencora's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Cencora Customer Loyalty Score by Industry
Cencora's Customer Loyalty score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Cencora Product Quality
3.8/5
Cencora has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Cencora Product Information
Cencora’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Cencora's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Cencora the lowest at 3.
- Website
- http://www.cencora.com
- Company Size
- 10,000+ Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into Cencora Product Quality
Cencora's Product Quality score was rated highest by customers who have used Cencora's products/services for 2 to 5 Years, and rated lowest by customers ages 66+.
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Ranked Cencora Product Quality the Highest
Ranked Cencora Product Quality the Lowest
Cencora Product Quality Score by Gender
Male customers rated Cencora's Product Quality score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Cencora.
Male
3.9/5
Female
3.5/5
Cencora Product Quality Score by Ethnicity
Cencora's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Cencora.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
African American/Black 4.4 | African American/Black | 4.4 |
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 4.6 | Other | 4.6 |
Cencora Product Quality Score by Age
Cencora's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Cencora.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.1 | 31-35 | 3.1 |
41-45 4.3 | 41-45 | 4.3 |
51-55 3.9 | 51-55 | 3.9 |
66+ 2 | 66+ | 2 |
Cencora Product Quality Score by Usage
Cencora's Product Quality score was rated the highest by customers who have used Cencora's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Cencora Product Quality Score by Industry
Cencora's Product Quality score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Cencora Pricing
Cencora ROI & Value For Money
3.8/5
Cencora has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Cencora's overall ROI score rated by its users and customers.
Cencora Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Cencora.
Quick Insights into Cencora ROI
Cencora's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 66+.
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Ranked Cencora ROI the Highest
Ranked Cencora ROI the Lowest
Cencora ROI Score by Gender
Male customers rated Cencora's ROI score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Cencora.
Male
3.8/5
Female
3.4/5
Cencora ROI Score by Ethnicity
Cencora's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Cencora.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 4.5 | African American/Black | 4.5 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Other 4.5 | Other | 4.5 |
Cencora ROI Score by Age
Cencora's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Cencora.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4.6 | 31-35 | 4.6 |
41-45 4.3 | 41-45 | 4.3 |
51-55 3.7 | 51-55 | 3.7 |
66+ 1.5 | 66+ | 1.5 |
Cencora ROI Score by Usage
Cencora's ROI score was rated the highest by customers who have used Cencora's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Cencora ROI Score by Industry
Cencora's ROI score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Cencora Customer Satisfaction (CSAT)
Cencora Customer Satisfaction (CSAT) Score
67 / 100
Cencora has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
30%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
4%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Cencora Customer Satisfaction
Cencora's Customer Satisfaction score was rated highest by customers who have used Cencora's products/services for 2 to 5 Years, and rated lowest by customers who have used Cencora's products/services for Over 10 Years.
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Ranked Cencora Customer Satisfaction the Highest
Ranked Cencora Customer Satisfaction the Lowest
Cencora Customer Satisfaction Score by Gender
Male customers rated Cencora's Customer Satisfaction score 7 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Cencora.
76 / 100
MaleVery Satisfied | 53% | |
|---|---|---|
Satisfied | 23% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 0% | |
Very Dissatisfied | 6% |
69 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 8% | |
Very Dissatisfied | 15% |
Cencora Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Cencora's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
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66 / 100
Very Satisfied
47%
Satisfied
19%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
7%
Very Dissatisfied
7%
CSAT according to African American/Black
Cencora's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cencora.
75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Cencora's Customer Satisfaction (CSAT) score was rated 86% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cencora.
86 / 100
Very Satisfied
43%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
CSAT according to Other
Cencora's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Cencora.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Cencora Customer Satisfaction Score by Age
Cencora's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Cencora.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% | |||||||||||||||
| 26-30 | 78% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 51-55 | 100% | |||||||||||||||
| 66+ | 33% |
Cencora Customer Satisfaction Score by Usage
Cencora's Customer Satisfaction score was rated the highest by customers who have used Cencora's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Cencora Customer Satisfaction Score by Industry
Cencora's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Cencora Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
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"scoreClassName": "max",
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},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
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"score": 72,
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}Cencora Customer Service
3.8/5
Cencora has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Cencora's overall Customer Service score rated by its users and customers.
About Cencora's Customer Service
Address
1 W 1st Ave, Conshohocken, PA 19428
Website
http://www.cencora.com
Cencora's Social Links
Quick Insights into Cencora Customer Service
Cencora's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers who have used Cencora's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Cencora's Customer Service score.
Ranked Cencora Customer Service the Highest
Ranked Cencora Customer Service the Lowest
Cencora Customer Service Score by Gender
Male customers rated Cencora's Customer Service score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Cencora.
Male
4/5
Female
3.4/5
Cencora Customer Service Score by Ethnicity
Cencora's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Cencora.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 4.7 | African American/Black | 4.7 |
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
Other 4.6 | Other | 4.6 |
Cencora Customer Service Score by Age
Cencora's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Cencora.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
26-30 4.6 | 26-30 | 4.6 |
31-35 4.5 | 31-35 | 4.5 |
41-45 4.5 | 41-45 | 4.5 |
51-55 4 | 51-55 | 4 |
66+ 2 | 66+ | 2 |
Cencora Customer Service Score by Usage
Cencora's Customer Service score was rated the highest by customers who have used Cencora's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Cencora Customer Service Score by Industry
Cencora's Customer Service score was rated the highest by Tech industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Cencora as an Employer
4.1/5
Cencora has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Cencora scored a 11 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of Cencora would recommend the brand to a friend. ENPS measures how likely Cencora employees would recommend working at Cencora to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 49% | Promoters |
|---|---|
| 20% | Passive |
| 31% | Detractors |
