-20
NPS
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Envision Healthcare
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About Envision Healthcare's Brand
Envision Healthcare, formerly Emergency Medical Services Corporation, offers array of healthcare-related services to consumers, hospitals. Among its major competitors, Envision Healthcare is ranked in 2nd place for NPS while UHS (Universal Health Services) is 1st, and LifePoint Health is 3rd.
Brand at a Glance
65%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3/5
Customer Service
Envision Healthcare CMO
Todd L
Todd L serves as the SVP and Chief Marketing Officer of Envision Healthcare. Todd started at Envision Healthcare in December of 2016. Todd currently resides in Greater Nashville Area, TN.
Envision Healthcare Ranking
- #2 / 4 of its competitors
Envision Healthcare NPS
Envision Healthcare's Net Promoter Score (NPS) is a -20 with 32% Promoters, 16% Passives, and 52% Detractors. Net Promoter Score tracks whether Envision Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Envision Healthcare Overall NPS
| 32% | Promoters |
|---|---|
| 16% | Passives |
| 52% | Detractors |
Envision Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -17 | Dec 2022 | -17 |
Feb 2023 -10 | Feb 2023 | -10 |
May 2023 -14 | May 2023 | -14 |
Jul 2023 -14 | Jul 2023 | -14 |
Aug 2023 -18 | Aug 2023 | -18 |
Sep 2023 -12 | Sep 2023 | -12 |
Nov 2023 -16 | Nov 2023 | -16 |
Feb 2024 -19 | Feb 2024 | -19 |
Aug 2024 -21 | Aug 2024 | -21 |
Dec 2024 -20 | Dec 2024 | -20 |
Apr 2025 -17 | Apr 2025 | -17 |
Jul 2025 -19 | Jul 2025 | -19 |
How Other Brands Compare
Envision Healthcare is ranked second for NPS among its competitors. UHS (Universal Health Services) and DaVita come in first and third, with Mednax coming in at #4.
Envision Healthcare |  DaVita |  Mednax |  UHS (Universal Health Services) | |
| Global Ranking | #- | #661 | #- | #- |
| NPS | -20 | -26 | -27 | -4 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $11.17B | $1.88B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Envision Healthcare NPS by Gender
Envision Healthcare's NPS was rated -15 by Female customers on Comparably.
Female
-15
Envision Healthcare's NPS was rated -15 by Female customers on Comparably.
28%
Promoters
29%
Passives
43%
Detractors
Male
N/A
Envision Healthcare's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Envision Healthcare NPS by Ethnicity
Envision Healthcare's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Envision Healthcare NPS by Usage
Envision Healthcare's NPS was rated the highest by customers who have used Envision Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -66 | Less than 1 Year | -66 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Envision Healthcare NPS vs. Competitors
Compared to its competitors, Envision Healthcare's NPS is rated right above LifePoint Health, and is preceded by UHS (Universal Health Services).
| COMPANY | NPS Score | |
|---|---|---|
 | EmCare | N/A |
| UHS (Universal Health Services) | -4 |
| Envision Healthcare | -20 |
 | LifePoint Health | -23 |
| DaVita | -26 |
| Mednax | -27 |
Envision Healthcare Customer Reviews
Out of the 2 Envision Healthcare customer reviews 0 were positive and 2 were constructive. Envision Healthcare customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Envision Healthcare Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Envision Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Envision Healthcare Customer Loyalty Score by Gender
Envision Healthcare's Customer Loyalty score was rated 87 by Female customers on Comparably.
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Female
87%
Yes
Male
N/A
Yes
Envision Healthcare Customer Loyalty Score by Ethnicity
Envision Healthcare's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
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46
out of 100
Caucasian
Envision Healthcare Customer Loyalty Score by Usage
Envision Healthcare's Customer Loyalty score was rated the highest by customers who have used Envision Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Envision Healthcare Customer Loyalty Score by Industry
Envision Healthcare's Customer Loyalty score was rated 55% by Healthcare, Hospitals and Medicine industry customers.
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Envision Healthcare Customer Loyalty vs. Competitors
Compared to its competitors, Envision Healthcare's Customer Loyalty score is rated right above UHS (Universal Health Services), and is preceded by LifePoint Health.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| DaVita | 73% |
| LifePoint Health | 69% |
| Envision Healthcare | 65% |
| UHS (Universal Health Services) | 59% |
| Mednax | 59% |
| EmCare | N/A |
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Envision Healthcare Product Quality
3.1/5
Envision Healthcare has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Envision Healthcare Product Information
Envision Healthcare’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Envision Healthcare's product the highest.
- Website
- https://www.evhc.net/
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into Envision Healthcare Product Quality
Envision Healthcare's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used Envision Healthcare's products/services for Less than 1 Year.
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Ranked Envision Healthcare Product Quality the Highest
Ranked Envision Healthcare Product Quality the Lowest
Envision Healthcare Product Quality Score by Gender
Envision Healthcare's Product Quality score was rated 3.3 by Female customers on Comparably.
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Female
3.3/5
Male
N/A
Envision Healthcare Product Quality Score by Ethnicity
Envision Healthcare's Product Quality score was rated 1.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Envision Healthcare Product Quality Score by Usage
Envision Healthcare's Product Quality score was rated the highest by customers who have used Envision Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Envision Healthcare Product Quality Score by Industry
Envision Healthcare's Product Quality score was rated 2.9 stars by Healthcare, Hospitals and Medicine industry customers.
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Envision Healthcare Product Quality vs. Competitors
Compared to its competitors, Envision Healthcare's Product Quality score is rated right above DaVita, and is preceded by LifePoint Health.
| COMPANY | Product Quality Score | |
|---|---|---|
| UHS (Universal Health Services) | 3.3/5 |
| LifePoint Health | 3.3/5 |
| Envision Healthcare | 3.1/5 |
| DaVita | 3/5 |
| Mednax | 2.5/5 |
| EmCare | N/A |
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Envision Healthcare Pricing
Envision Healthcare ROI & Value For Money
3/5
Envision Healthcare has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Envision Healthcare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Envision Healthcare ROI
Envision Healthcare's ROI score was rated highest by Female customers, and rated lowest by customers who have used Envision Healthcare's products/services for Less than 1 Year.
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Ranked Envision Healthcare ROI the Highest
Ranked Envision Healthcare ROI the Lowest
Envision Healthcare ROI Score by Gender
Envision Healthcare's ROI score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
Envision Healthcare ROI Score by Ethnicity
Envision Healthcare's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Envision Healthcare ROI Score by Usage
Envision Healthcare's ROI score was rated the highest by customers who have used Envision Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Envision Healthcare ROI Score by Industry
Envision Healthcare's ROI score was rated 2.9 stars by Healthcare, Hospitals and Medicine industry customers.
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Envision Healthcare Pricing vs. Competitors
Compared to its competitors, Envision Healthcare's ROI score is rated right above LifePoint Health, and is preceded by UHS (Universal Health Services).
| COMPANY | Pricing Score | |
|---|---|---|
| UHS (Universal Health Services) | 3/5 |
| Envision Healthcare | 3/5 |
| LifePoint Health | 2.9/5 |
| DaVita | 2.8/5 |
| Mednax | 2.6/5 |
| EmCare | N/A |
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Envision Healthcare Customer Satisfaction (CSAT)
Envision Healthcare Customer Satisfaction (CSAT) Score
47 / 100
Envision Healthcare has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
12%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Envision Healthcare Customer Satisfaction
Envision Healthcare's Customer Satisfaction score was rated highest by Female customers.
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Ranked Envision Healthcare Customer Satisfaction the Highest
Envision Healthcare Customer Satisfaction Score by Gender
Envision Healthcare's Customer Satisfaction score was rated 66 by Female customers on Comparably.
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66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 34% |
Envision Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Envision Healthcare's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
75%
Envision Healthcare Customer Satisfaction Score by Usage
Envision Healthcare's Customer Satisfaction score was rated 33 points by customers who have used Envision Healthcare's products/services for Less than 1 Year.
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Envision Healthcare Customer Satisfaction vs. Competitors
Compared to its competitors, Envision Healthcare's Customer Satisfaction score is rated right above DaVita, and is preceded by UHS (Universal Health Services).
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| UHS (Universal Health Services) | 68% |
| Envision Healthcare | 47% |
| DaVita | 46% |
| LifePoint Health | 39% |
| Mednax | 14% |
| EmCare | 0% |
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Envision Healthcare Customer Service
3/5
Envision Healthcare has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Envision Healthcare's Customer Service
Address
Denver, CO
Website
https://www.evhc.net/
Quick Insights into Envision Healthcare Customer Service
Envision Healthcare's Customer Service score was rated highest by Female customers, and rated lowest by customers who have used Envision Healthcare's products/services for Less than 1 Year.
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Ranked Envision Healthcare Customer Service the Highest
Ranked Envision Healthcare Customer Service the Lowest
Envision Healthcare Customer Service Score by Gender
Envision Healthcare's Customer Service score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
Envision Healthcare Customer Service Score by Ethnicity
Envision Healthcare's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Envision Healthcare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Envision Healthcare Customer Service Score by Usage
Envision Healthcare's Customer Service score was rated the highest by customers who have used Envision Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Envision Healthcare Customer Service Score by Industry
Envision Healthcare's Customer Service score was rated 2.9 stars by Healthcare, Hospitals and Medicine industry customers.
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Envision Healthcare Customer Service vs. Competitors
Compared to its competitors, Envision Healthcare's Customer Service score is rated right above Mednax, and is preceded by DaVita.
| COMPANY | Customer Service Score | |
|---|---|---|
| UHS (Universal Health Services) | 3.1/5 |
| LifePoint Health | 3/5 |
| DaVita | 3/5 |
| Envision Healthcare | 3/5 |
| Mednax | 2.5/5 |
| EmCare | N/A |
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Envision Healthcare as an Employer
2.2/5
Envision Healthcare has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of Envision Healthcare
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Envision Healthcare scored a -20 for Net Promoter Score and a -63 for Employee Net Promoter Score. NPS gauges how likely a customer of Envision Healthcare would recommend the brand to a friend. ENPS measures how likely Envision Healthcare employees would recommend working at Envision Healthcare to a friend.
Net Promoter Score
-20
NPS Score
| 32% | Promoters |
|---|---|
| 16% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
-63
eNPS Score
| 12% | Promoters |
|---|---|
| 13% | Passive |
| 75% | Detractors |
