-23
NPS
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LifePoint Health
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About LifePoint Health's Brand
"LifePoint Health??is a company that provides healthcare services in growing regions, rural communities and small towns."
Brand at a Glance
69%
Customer Loyalty
3.3/5
Product Quality
2.9/5
Pricing
3/5
Customer Service
LifePoint Health NPS
LifePoint Health's Net Promoter Score (NPS) is a -23 with 34% Promoters, 9% Passives, and 57% Detractors. Net Promoter Score tracks whether LifePoint Health's customers would recommend using the product based on a scale of -100 to 100.
LifePoint Health Overall NPS
| 34% | Promoters |
|---|---|
| 9% | Passives |
| 57% | Detractors |
LifePoint Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 -33 | Feb 2023 | -33 |
May 2023 -20 | May 2023 | -20 |
Jul 2023 -9 | Jul 2023 | -9 |
Nov 2023 -17 | Nov 2023 | -17 |
Feb 2024 -29 | Feb 2024 | -29 |
Apr 2024 -25 | Apr 2024 | -25 |
Aug 2024 -30 | Aug 2024 | -30 |
Dec 2024 -34 | Dec 2024 | -34 |
Jan 2025 -37 | Jan 2025 | -37 |
May 2025 -30 | May 2025 | -30 |
Aug 2025 -28 | Aug 2025 | -28 |
Jan 2026 -23 | Jan 2026 | -23 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LifePoint Health NPS by Gender
Male customers rated LifePoint Health's NPS 75 points higher than Female customers.
Male
25
LifePoint Health's NPS was rated 25 by Male customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Female
-50
LifePoint Health's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
LifePoint Health NPS by Ethnicity
LifePoint Health's NPS was rated -17 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -17 | Caucasian | -17 |
LifePoint Health NPS by Usage
LifePoint Health's NPS was rated 34 points by customers who have used LifePoint Health's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 34 | 5 to 10 Years | 34 |
LifePoint Health Customer Reviews
Out of the 2 LifePoint Health customer reviews 0 were positive and 2 were constructive. LifePoint Health customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
LifePoint Health Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of LifePoint Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LifePoint Health Customer Loyalty Score by Gender
Female customers rated LifePoint Health's Customer Loyalty score 45% higher than Male customers.
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Male
55%
Yes
Female
100%
Yes
LifePoint Health Customer Loyalty Score by Ethnicity
LifePoint Health's Customer Loyalty score was rated 85% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LifePoint Health.
85
out of 100
Caucasian
LifePoint Health Customer Loyalty Score by Usage
LifePoint Health's Customer Loyalty score was rated 70% by customers who have used LifePoint Health's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LifePoint Health Customer Loyalty Score by Industry
LifePoint Health's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
LifePoint Health Product Quality
3.3/5
LifePoint Health has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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LifePoint Health Product Information
LifePoint Health’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated LifePoint Health's product the highest.
- Website
- lifepointhealth.net
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into LifePoint Health Product Quality
LifePoint Health's Product Quality score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked LifePoint Health Product Quality the Highest
Ranked LifePoint Health Product Quality the Lowest
LifePoint Health Product Quality Score by Gender
Male customers rated LifePoint Health's Product Quality score 2.5 stars higher than Female customers.
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Male
4.4/5
Female
1.9/5
LifePoint Health Product Quality Score by Ethnicity
LifePoint Health's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LifePoint Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
LifePoint Health Product Quality Score by Usage
LifePoint Health's Product Quality score was rated 3.5 stars by customers who have used LifePoint Health's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
LifePoint Health Product Quality Score by Industry
LifePoint Health's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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LifePoint Health Pricing
LifePoint Health ROI & Value For Money
2.9/5
LifePoint Health has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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LifePoint Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into LifePoint Health ROI
LifePoint Health's ROI score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked LifePoint Health ROI the Highest
Ranked LifePoint Health ROI the Lowest
LifePoint Health ROI Score by Gender
Male customers rated LifePoint Health's ROI score 2.6 stars higher than Female customers.
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Male
4.5/5
Female
1.9/5
LifePoint Health ROI Score by Ethnicity
LifePoint Health's ROI score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LifePoint Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
LifePoint Health ROI Score by Usage
LifePoint Health's ROI score was rated 3.5 stars by customers who have used LifePoint Health's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
LifePoint Health ROI Score by Industry
LifePoint Health's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
LifePoint Health Customer Satisfaction (CSAT)
LifePoint Health Customer Satisfaction (CSAT) Score
39 / 100
LifePoint Health has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
11%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
11%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LifePoint Health Customer Satisfaction
LifePoint Health's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
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Ranked LifePoint Health Customer Satisfaction the Highest
Ranked LifePoint Health Customer Satisfaction the Lowest
LifePoint Health Customer Satisfaction Score by Gender
Male customers rated LifePoint Health's Customer Satisfaction score 50 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LifePoint Health.
75 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
LifePoint Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LifePoint Health's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LifePoint Health.
50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
33%
LifePoint Health Customer Satisfaction Score by Usage
LifePoint Health's Customer Satisfaction score was rated 67 points by customers who have used LifePoint Health's products/services for 5 to 10 Years.
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LifePoint Health Customer Satisfaction Score by Industry
LifePoint Health's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "LifePoint Health Customer Satisfaction Score by Industry",
"text": "LifePoint Health's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "LifePoint Health's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
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}LifePoint Health Customer Service
3/5
LifePoint Health has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About LifePoint Health's Customer Service
Address
Brentwood, TN
Website
lifepointhealth.net
Quick Insights into LifePoint Health Customer Service
LifePoint Health's Customer Service score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked LifePoint Health's Customer Service score.
Ranked LifePoint Health Customer Service the Highest
Ranked LifePoint Health Customer Service the Lowest
LifePoint Health Customer Service Score by Gender
Male customers rated LifePoint Health's Customer Service score 2.9 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LifePoint Health.
Male
4.5/5
Female
1.6/5
LifePoint Health Customer Service Score by Ethnicity
LifePoint Health's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LifePoint Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
LifePoint Health Customer Service Score by Usage
LifePoint Health's Customer Service score was rated 3.5 stars by customers who have used LifePoint Health's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
LifePoint Health Customer Service Score by Industry
LifePoint Health's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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LifePoint Health as an Employer
2.2/5
LifePoint Health has a 2.2/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
LifePoint Health scored a -23 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of LifePoint Health would recommend the brand to a friend. ENPS measures how likely LifePoint Health employees would recommend working at LifePoint Health to a friend.
Net Promoter Score
-23
NPS Score
| 34% | Promoters |
|---|---|
| 9% | Passive |
| 57% | Detractors |
Employee Net Promoter Score
-41
eNPS Score
| 23% | Promoters |
|---|---|
| 13% | Passive |
| 64% | Detractors |
