
A leading provider of kidney care DaVita’s brand is ranked #661 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of DaVita. When compared to other organizations within the Health and Wellness industry, DaVita is ranked #54. Among its major competitors, DaVita is ranked in 6th place for NPS while Sanofi Pasteur is 1st, and Merck is 2nd. Overall, DaVita has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $11.17B
DaVita's Net Promoter Score (NPS) is a -26 with 32% Promoters, 10% Passives, and 58% Detractors. Net Promoter Score tracks whether DaVita's customers would recommend using the product based on a scale of -100 to 100.
| 32% | Promoters |
|---|---|
| 10% | Passives |
| 58% | Detractors |
| Summary | Date | Score |
|---|---|---|
Oct 2024 -29 | Oct 2024 | -29 |
Nov 2024 -28 | Nov 2024 | -28 |
Dec 2024 -26 | Dec 2024 | -26 |
Jan 2025 -29 | Jan 2025 | -29 |
Feb 2025 -29 | Feb 2025 | -29 |
Mar 2025 -29 | Mar 2025 | -29 |
Apr 2025 -27 | Apr 2025 | -27 |
May 2025 -27 | May 2025 | -27 |
Aug 2025 -25 | Aug 2025 | -25 |
Sep 2025 -25 | Sep 2025 | -25 |
Nov 2025 -25 | Nov 2025 | -25 |
Dec 2025 -27 | Dec 2025 | -27 |
DaVita is ranked #4 for NPS among its competitors. Merck and GlaxoSmithKline come in first and second, with HCA Healthcare coming in at third. Among those competitors, it is the lowest valued company behind Merck.
![]() DaVita | ![]() Merck | ![]() HCA Healthcare | ![]() GlaxoSmithKline | |
| Global Ranking | #661 | #330 | #910 | #- |
| NPS | -26 | 35 | 5 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | $11.17B | $196.60B | - | $90.11B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Female customers rated DaVita's NPS 3 points higher than Male customers.
DaVita's NPS was rated -55 by Male customers on Comparably.
DaVita's NPS was rated -52 by Female customers on Comparably.
DaVita's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
African American/Black -25 | African American/Black | -25 |
Other -28 | Other | -28 |
DaVita's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
DaVita's NPS was rated the highest by customers who have used DaVita's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -48 | Less than 1 Year | -48 |
1 to 2 Years -26 | 1 to 2 Years | -26 |
2 to 5 Years -60 | 2 to 5 Years | -60 |
5 to 10 Years -72 | 5 to 10 Years | -72 |
Compared to its competitors, DaVita's NPS is rated right above Select Medical, and is preceded by Envision Healthcare.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Sanofi Pasteur | 37 |
![]() | Merck | 35 |
![]() | GlaxoSmithKline | 23 |
![]() | HCA Healthcare | 5 |
![]() | Nikkiso | N/A |
![]() | Envision Healthcare | -20 |
![]() | DaVita | -26 |
![]() | Select Medical | -27 |
In the Health and Wellness industry, DaVita's NPS is rated right below WW (formally Weight Watchers).
| COMPANY | NPS Score | |
|---|---|---|
![]() | Headspace | 41 |
![]() | Glossier | 38 |
![]() | Colgate Palmolive | 36 |
![]() | Peloton | 31 |
![]() | Johnson & Johnson | 26 |
![]() | Philips | 18 |
![]() | CVS Health | 18 |
![]() | WW (formally Weight Watchers) | -11 |
![]() | DaVita | -26 |
Out of the 10 DaVita customer reviews 3 were positive and 7 were constructive. DaVita customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of DaVita users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Female customers rated DaVita's Customer Loyalty score 15% higher than Male customers.
DaVita's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
DaVita's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
31-35 82% | 31-35 | 82% |
41-45 70% | 41-45 | 70% |
46-50 64% | 46-50 | 64% |
51-55 100% | 51-55 | 100% |
56-60 46% | 56-60 | 46% |
61-65 100% | 61-65 | 100% |
66+ 81% | 66+ | 81% |
DaVita's Customer Loyalty score was rated the highest by customers who have used DaVita's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
DaVita's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Compared to its competitors, DaVita's Customer Loyalty score is rated right above HCA Healthcare, and is preceded by Sanofi Pasteur.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | GlaxoSmithKline | 83% |
![]() | Merck | 80% |
![]() | Sanofi Pasteur | 76% |
![]() | DaVita | 73% |
![]() | HCA Healthcare | 68% |
![]() | Select Medical | 66% |
![]() | Envision Healthcare | 65% |
![]() | Nikkiso | N/A |
In the Health and Wellness industry, DaVita's Customer Loyalty score is rated right above WW (formally Weight Watchers), and is preceded by Philips.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
![]() | Colgate Palmolive | 85% |
![]() | Peloton | 82% |
![]() | Headspace | 82% |
![]() | CVS Health | 80% |
![]() | Johnson & Johnson | 79% |
![]() | Glossier | 77% |
![]() | Philips | 76% |
![]() | DaVita | 73% |
![]() | WW (formally Weight Watchers) | 73% |
DaVita has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock DaVita's overall Product Quality score rated by its users and customers.
DaVita’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Transportation industry rated DaVita's product the highest. Reviewers from the Construction industry rated DaVita the lowest at 1.5.
DaVita's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers from the Construction industry.
Male customers rated DaVita's Product Quality score 0.1 stars higher than Female customers.
DaVita's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
African American/Black 2.4 | African American/Black | 2.4 |
Other 3.8 | Other | 3.8 |
DaVita's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
| Summary | Age | Score |
|---|---|---|
26-30 2.8 | 26-30 | 2.8 |
31-35 3.8 | 31-35 | 3.8 |
41-45 2.6 | 41-45 | 2.6 |
46-50 1.9 | 46-50 | 1.9 |
51-55 2.3 | 51-55 | 2.3 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.8 | 61-65 | 1.8 |
66+ 2.7 | 66+ | 2.7 |
DaVita's Product Quality score was rated the highest by customers who have used DaVita's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
DaVita's Product Quality score was rated the highest by Transportation industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Compared to its competitors, DaVita's Product Quality score is rated right above Nikkiso, and is preceded by Envision Healthcare.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Sanofi Pasteur | 4/5 |
![]() | Merck | 4/5 |
![]() | GlaxoSmithKline | 4/5 |
![]() | HCA Healthcare | 3.5/5 |
![]() | Select Medical | 3.1/5 |
![]() | Envision Healthcare | 3.1/5 |
![]() | DaVita | 3/5 |
![]() | Nikkiso | N/A |
In the Health and Wellness industry, DaVita's Product Quality score is rated right below WW (formally Weight Watchers).
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Headspace | 4.3/5 |
![]() | Glossier | 4.3/5 |
![]() | Colgate Palmolive | 4.2/5 |
![]() | Peloton | 4/5 |
![]() | Johnson & Johnson | 4/5 |
![]() | Philips | 3.8/5 |
![]() | CVS Health | 3.5/5 |
![]() | WW (formally Weight Watchers) | 3.1/5 |
![]() | DaVita | 3/5 |
DaVita has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock DaVita's overall ROI score rated by its users and customers.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Transportation industry. The users from the Construction industry think that they had the lowest ROI from DaVita.
DaVita's ROI score was rated highest by Other customers, and rated lowest by customers ages 56-60.
Male customers rated DaVita's ROI score 0.5 stars higher than Female customers.
DaVita's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
African American/Black 2.6 | African American/Black | 2.6 |
Other 3.5 | Other | 3.5 |
DaVita's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
| Summary | Age | Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
31-35 3.1 | 31-35 | 3.1 |
41-45 3.1 | 41-45 | 3.1 |
46-50 2.1 | 46-50 | 2.1 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.7 | 61-65 | 1.7 |
66+ 2.2 | 66+ | 2.2 |
DaVita's ROI score was rated the highest by customers who have used DaVita's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
DaVita's ROI score was rated the highest by Transportation industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Compared to its competitors, DaVita's ROI score is rated right above Nikkiso, and is preceded by Envision Healthcare.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Sanofi Pasteur | 4/5 |
![]() | Merck | 4/5 |
![]() | GlaxoSmithKline | 3.9/5 |
![]() | HCA Healthcare | 3.3/5 |
![]() | Select Medical | 3/5 |
![]() | Envision Healthcare | 3/5 |
![]() | DaVita | 2.8/5 |
![]() | Nikkiso | N/A |
In the Health and Wellness industry, DaVita's ROI score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Peloton | 4/5 |
![]() | Colgate Palmolive | 4/5 |
![]() | Headspace | 3.9/5 |
![]() | Glossier | 3.9/5 |
![]() | Johnson & Johnson | 3.9/5 |
![]() | Philips | 3.6/5 |
![]() | CVS Health | 3.4/5 |
![]() | DaVita | 2.8/5 |
![]() | WW (formally Weight Watchers) | 2.8/5 |
DaVita has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DaVita's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
Female customers rated DaVita's Customer Satisfaction score 3 points higher than Male customers.
Very Satisfied | 14% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 18% | |
Very Dissatisfied | 25% |
Very Satisfied | 0% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 31% | |
Very Dissatisfied | 25% |
DaVita's Customer Satisfaction (CSAT) score was rated 29% according to Caucasian users and customers.
DaVita's Customer Satisfaction (CSAT) score was rated 28% according to African American/Black users and customers.
DaVita's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
DaVita's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 41-45 | 33% | |||||||||||||||
| 46-50 | 25% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 61-65 | 25% | |||||||||||||||
| 66+ | 28% |
DaVita's Customer Satisfaction score was rated the highest by customers who have used DaVita's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
DaVita's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "DaVita Customer Satisfaction Score by Industry",
"text": "DaVita's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "DaVita's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Accounting",
"groupId": 495,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "DaVita's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "DaVita's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "DaVita's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "DaVita's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 40
}
]
}Compared to its competitors, DaVita's Customer Satisfaction score is rated right above Nikkiso, and is preceded by Envision Healthcare.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | GlaxoSmithKline | 80% |
![]() | Merck | 79% |
![]() | Sanofi Pasteur | 75% |
![]() | HCA Healthcare | 60% |
![]() | Select Medical | 51% |
![]() | Envision Healthcare | 47% |
![]() | DaVita | 47% |
![]() | Nikkiso | 0% |
In the Health and Wellness industry, DaVita's Customer Satisfaction score is rated right above WW (formally Weight Watchers), and is preceded by Peloton.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
![]() | Headspace | 84% |
![]() | Colgate Palmolive | 83% |
![]() | Glossier | 79% |
![]() | Johnson & Johnson | 78% |
![]() | Philips | 74% |
![]() | CVS Health | 68% |
![]() | Peloton | 63% |
![]() | DaVita | 47% |
![]() | WW (formally Weight Watchers) | 46% |
DaVita has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock DaVita's overall Customer Service score rated by its users and customers.
2000 16th St., Denver, CO
http://www.davita.com
2535934323
DaVita's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers ages 56-60.
Male customers rated DaVita's Customer Service score 0.3 stars higher than Female customers.
DaVita's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 2.6 | African American/Black | 2.6 |
Other 3.8 | Other | 3.8 |
DaVita's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
31-35 3.8 | 31-35 | 3.8 |
41-45 3.1 | 41-45 | 3.1 |
46-50 2.7 | 46-50 | 2.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2 | 61-65 | 2 |
66+ 2.5 | 66+ | 2.5 |
DaVita's Customer Service score was rated the highest by customers who have used DaVita's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
DaVita's Customer Service score was rated the highest by Transportation industry customers, and the lowest by Construction industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Compared to its competitors, DaVita's Customer Service score is rated right above Envision Healthcare, and is preceded by Select Medical.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Merck | 4.2/5 |
![]() | Sanofi Pasteur | 3.9/5 |
![]() | GlaxoSmithKline | 3.9/5 |
![]() | HCA Healthcare | 3.4/5 |
![]() | Select Medical | 3.1/5 |
![]() | DaVita | 3/5 |
![]() | Envision Healthcare | 3/5 |
![]() | Nikkiso | N/A |
In the Health and Wellness industry, DaVita's Customer Service score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.
| COMPANY | Customer Service Score | |
|---|---|---|
![]() | Glossier | 4.2/5 |
![]() | Peloton | 4/5 |
![]() | Colgate Palmolive | 4/5 |
![]() | Johnson & Johnson | 4/5 |
![]() | Headspace | 3.9/5 |
![]() | Philips | 3.7/5 |
![]() | CVS Health | 3.7/5 |
![]() | DaVita | 3/5 |
![]() | WW (formally Weight Watchers) | 3/5 |
DaVita has a 2.5/5 stars for its overall company culture rated by their employees

DaVita scored a -26 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of DaVita would recommend the brand to a friend. ENPS measures how likely DaVita employees would recommend working at DaVita to a friend.
| 32% | Promoters |
|---|---|
| 10% | Passive |
| 58% | Detractors |
| 22% | Promoters |
|---|---|
| 17% | Passive |
| 61% | Detractors |
DaVita is ranked #661 in the Global Top 100 Brands. It ranks just behind Baxter Healthcare Inc and just ahead of WalkMe™.
| RANK | COMPANY | CEO | INDUSTRY | ||
|---|---|---|---|---|---|
659 | ![]() | Lennox International | ![]() | Todd Bluedorn | Energy and Manufacturing |
660 | ![]() | Baxter Healthcare Inc | ![]() | Sunitha Iyer | Health and Wellness |
661 | ![]() | DaVita | ![]() | Kent Thiry | Health and Wellness |
662 | ![]() | WalkMe™ | ![]() | Dan Adika | Tech |
663 | ![]() | Gainsight | ![]() | Nick Mehta | Tech |
664 | ![]() | Shipt | ![]() | Kamau Witherspoon | Tech |
665 | ![]() | NETSCOUT | ![]() | Anil Singhal | Tech |
DaVita is ranked #54 in the Health and Wellness Industry. It ranks just behind Baxter Healthcare Inc and just ahead of Thermo Fisher Scientific.
| RANK | COMPANY | Location | |
|---|---|---|---|
52 | ![]() | Elsevier | New York City, NY |
53 | ![]() | Baxter Healthcare Inc | Naperville, IL |
54 | ![]() | DaVita | Denver, CO |
55 | ![]() | Thermo Fisher Scientific | Waltham, MA |
56 | ![]() | Allergan | Parsippany, NJ |
57 | ![]() | Scripps Health | San Diego, CA |
58 | ![]() | Cleveland Clinic | Cleveland, OH |