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Scripps Health is

Ranked

#57

Health and Wellness Brands

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Scripps Health

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Scripps Health

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Scripps Health is ranked #57 in Health and Wellness Brands

About Scripps Health's Brand

Scripps Health is a nonprofit health care system based in San Diego, California. Scripps Health’s brand is ranked #692 in the list of Global Best Brands, a carefully curated list of recognized brands as rated by customers of Scripps Health. When compared to other organizations within the Health and Wellness industry, Scripps Health is ranked #57. Among its major competitors, Scripps Health is ranked in 3rd place for NPS while Crisis Text Line is 1st, and UC San Diego is 2nd.Their current valuation is $1.33B

Brand at a Glance

76%

Customer Loyalty

3/5

Product Quality

3/5

Pricing

3/5

Customer Service

Scripps Health Ranking

^#57 in Health and Wellness
^#3 / 4 of its competitors

Scripps Health NPS

Scripps Health's Net Promoter Score (NPS) is a -6 with 42% Promoters, 10% Passives, and 48% Detractors. Net Promoter Score tracks whether Scripps Health's customers would recommend using the product based on a scale of -100 to 100.

Scripps Health Overall NPS

-6

NPS

42%	Promoters
10%	Passives
48%	Detractors

Scripps Health NPS Trend

-100

-50

100

Summary	Date	Score
May 2024 -9	May 2024	-9
Jul 2024 -9	Jul 2024	-9
Aug 2024 -9	Aug 2024	-9
Nov 2024 -10	Nov 2024	-10
Feb 2025 -10	Feb 2025	-10
Apr 2025 -8	Apr 2025	-8
May 2025 -8	May 2025	-8
Jun 2025 -6	Jun 2025	-6
Jul 2025 -5	Jul 2025	-5
Sep 2025 -3	Sep 2025	-3
Oct 2025 -5	Oct 2025	-5
Dec 2025 -6	Dec 2025	-6

How Other Brands Compare

Scripps Health is ranked third for NPS among its competitors. Crisis Text Line and UC San Diego come in first and second, with LHC Group coming in at #4. Among those competitors, it is the lowest valued company behind LHC Group.

	Scripps Health	LHC Group	Crisis Text Line	UC San Diego
Global Ranking	#692	#-	#-	#-
NPS	-6	-19	46	14
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$1.33B	$6.09B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Scripps Health NPS by Gender

Female customers rated Scripps Health's NPS 2 points higher than Male customers.

Male

-18

Scripps Health's NPS was rated -18 by Male customers on Comparably.

38%

Promoters

Passives

56%

Detractors

Female

-16

Scripps Health's NPS was rated -16 by Female customers on Comparably.

38%

Promoters

Passives

54%

Detractors

Scripps Health NPS by Ethnicity

Scripps Health's NPS was rated -18 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -18	Caucasian	-18

Scripps Health NPS by Age

Scripps Health's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

26-30

33%

34%

33%

56-60

50%

61-65

20%

80%

66+

33%

67%

Scripps Health NPS by Usage

Scripps Health's NPS was rated the highest by customers who have used Scripps Health's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years -28	1 to 2 Years	-28
2 to 5 Years -20	2 to 5 Years	-20
5 to 10 Years 100	5 to 10 Years	100
Over 10 Years -14	Over 10 Years	-14

Scripps Health NPS vs. Competitors

Compared to its competitors, Scripps Health's NPS is rated right above LHC Group, and is preceded by Wellcome Trust.

COMPANY		NPS Score
	Crisis Text Line	46
	UC San Diego	14
	Partners in Health	N/A
	Salk Institute for Biological Studies	N/A
	Wellcome Trust	N/A
	Scripps Health	-6
	LHC Group	-19

Scripps Health NPS vs Companies in Health and Wellness

In the Health and Wellness industry, Scripps Health's NPS is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		NPS Score
	Headspace	41
	Glossier	38
	Colgate Palmolive	36
	Peloton	31
	Johnson & Johnson	26
	Philips	18
	CVS Health	18
	Scripps Health	-6
	WW (formally Weight Watchers)	-11

Scripps Health Customer Reviews

Out of the 5 Scripps Health customer reviews 2 were positive and 3 were constructive. Scripps Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Scripps Health Customer Loyalty

76%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

76% of Scripps Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

76%

24%

Scripps Health Customer Loyalty Score by Gender

Female customers rated Scripps Health's Customer Loyalty score 7% higher than Male customers.

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Male

72%

Yes

Female

79%

Yes

Scripps Health Customer Loyalty Score by Ethnicity

Scripps Health's Customer Loyalty score was rated 79% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Scripps Health Customer Loyalty Score by Age

Scripps Health's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Scripps Health.

20%

40%

60%

80%

100%

Summary	Age	Score
26-30 100%	26-30	100%
56-60 78%	56-60	78%
61-65 46%	61-65	46%
66+ 80%	66+	80%

Scripps Health Customer Loyalty Score by Usage

Scripps Health's Customer Loyalty score was rated the highest by customers who have used Scripps Health's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	74%
2 to 5 Years	64%
5 to 10 Years	100%
Over 10 Years	74%

Scripps Health Customer Loyalty Score by Industry

Scripps Health's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Arts and Entertainment industry customers.

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Tech	82%
Arts and Entertainment	70%
Healthcare, Hospitals and Medicine	87%

Scripps Health Customer Loyalty vs. Competitors

Compared to its competitors, Scripps Health's Customer Loyalty score is rated right above UC San Diego, and is preceded by LHC Group.

COMPANY		Customer Loyalty Score
	LHC Group	83%
	Scripps Health	76%
	UC San Diego	73%
	Crisis Text Line	63%
	Partners in Health	N/A
	Salk Institute for Biological Studies	N/A
	Wellcome Trust	N/A

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Customer Loyalty for Other Health and Wellness Brands

In the Health and Wellness industry, Scripps Health's Customer Loyalty score is rated right above Philips, and is preceded by Glossier.

COMPANY		Customer Loyalty Score
	Colgate Palmolive	85%
	Peloton	82%
	Headspace	82%
	CVS Health	80%
	Johnson & Johnson	79%
	Glossier	77%
	Scripps Health	76%
	Philips	76%
	WW (formally Weight Watchers)	73%

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Scripps Health Product Quality

3/5

Scripps Health has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.

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Scripps Health Product Information

Scripps Health’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Scripps Health's product the highest. Reviewers from the Tech industry rated Scripps Health the lowest at 1.5.

Website: http://www.scripps.org

Company Size: 10,000+ Employees

Industry

Consumer Services

Healthcare

Quick Insights into Scripps Health Product Quality

Scripps Health's Product Quality score was rated highest by customers who have used Scripps Health's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.

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Ranked Scripps Health Product Quality the Highest

5 to 10 Years	5
Healthcare, Hospitals and Medicine	3.5
26-30	3.1

Ranked Scripps Health Product Quality the Lowest

Female	2.3
61-65	1.6
Tech	1.5

Scripps Health Product Quality Score by Gender

Male customers rated Scripps Health's Product Quality score 0.4 stars higher than Female customers.

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Male

2.7/5

Female

2.3/5

Scripps Health Product Quality Score by Ethnicity

Scripps Health's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.5	Caucasian	2.5

Scripps Health Product Quality Score by Age

Scripps Health's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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Summary	Age	Score
26-30 3.1	26-30	3.1
56-60 2.7	56-60	2.7
61-65 1.6	61-65	1.6
66+ 2.4	66+	2.4

Scripps Health Product Quality Score by Usage

Scripps Health's Product Quality score was rated the highest by customers who have used Scripps Health's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	2.4
2 to 5 Years	2.5
5 to 10 Years	5
Over 10 Years	2.5

Scripps Health Product Quality Score by Industry

Scripps Health's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Arts and Entertainment	3.1
Healthcare, Hospitals and Medicine	3.5

Scripps Health Product Quality vs. Competitors

Compared to its competitors, Scripps Health's Product Quality score is rated right above Partners in Health, and is preceded by Crisis Text Line.

COMPANY		Product Quality Score
	UC San Diego	3.9/5
	LHC Group	3.5/5
	Crisis Text Line	3.4/5
	Scripps Health	3/5
	Partners in Health	N/A
	Salk Institute for Biological Studies	N/A
	Wellcome Trust	N/A

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Product Quality for Other Health and Wellness Brands

In the Health and Wellness industry, Scripps Health's Product Quality score is rated right below WW (formally Weight Watchers).

COMPANY		Product Quality Score
	Headspace	4.3/5
	Glossier	4.3/5
	Colgate Palmolive	4.2/5
	Peloton	4/5
	Johnson & Johnson	4/5
	Philips	3.8/5
	CVS Health	3.5/5
	WW (formally Weight Watchers)	3.1/5
	Scripps Health	3/5

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Scripps Health Pricing

Scripps Health ROI & Value For Money

3/5

Scripps Health has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

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Scripps Health Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Tech industry think that they had the lowest ROI from Scripps Health.

Quick Insights into Scripps Health ROI

Scripps Health's ROI score was rated highest by customers who have used Scripps Health's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.

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Ranked Scripps Health ROI the Highest

5 to 10 Years	5
Healthcare, Hospitals and Medicine	3.3
56-60	2.7

Ranked Scripps Health ROI the Lowest

1 to 2 Years	2
61-65	1.5
Tech	1.5

Scripps Health ROI Score by Gender

Male customers rated Scripps Health's ROI score 0.3 stars higher than Female customers.

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Male

2.6/5

Female

2.3/5

Scripps Health ROI Score by Ethnicity

Scripps Health's ROI score was rated 2.5 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 2.5	Caucasian	2.5

Scripps Health ROI Score by Age

Scripps Health's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

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Summary	Age	Score
26-30 2.5	26-30	2.5
56-60 2.7	56-60	2.7
61-65 1.5	61-65	1.5
66+ 2.6	66+	2.6

Scripps Health ROI Score by Usage

Scripps Health's ROI score was rated the highest by customers who have used Scripps Health's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	2
2 to 5 Years	2.9
5 to 10 Years	5
Over 10 Years	2.5

Scripps Health ROI Score by Industry

Scripps Health's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Arts and Entertainment	3.1
Healthcare, Hospitals and Medicine	3.3

Scripps Health Pricing vs. Competitors

Compared to its competitors, Scripps Health's ROI score is rated right above LHC Group, and is preceded by Crisis Text Line.

COMPANY		Pricing Score
	Crisis Text Line	3.5/5
	Scripps Health	3/5
	LHC Group	2.9/5
	UC San Diego	2.8/5
	Partners in Health	N/A
	Salk Institute for Biological Studies	N/A
	Wellcome Trust	N/A

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ROI for Other Health and Wellness Brands

In the Health and Wellness industry, Scripps Health's ROI score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		Pricing Score
	Peloton	4/5
	Colgate Palmolive	4/5
	Headspace	3.9/5
	Glossier	3.9/5
	Johnson & Johnson	3.9/5
	Philips	3.6/5
	CVS Health	3.4/5
	Scripps Health	3/5
	WW (formally Weight Watchers)	2.8/5

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Scripps Health Customer Satisfaction (CSAT)

Scripps Health Customer Satisfaction (CSAT) Score

47 / 100

Scripps Health has an overall Customer Satisfaction score of 47 rated by its users and customers.

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Very Satisfied	31%
Satisfied	16%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	6%
Very Dissatisfied	39%

Very Satisfied

31%

Satisfied

16%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

39%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Scripps Health Customer Satisfaction

Scripps Health's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers ages 61-65.

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Ranked Scripps Health Customer Satisfaction the Highest

Healthcare, Hospitals and Medicine	67%
Male	40%
Over 10 Years	40%

Ranked Scripps Health Customer Satisfaction the Lowest

1 to 2 Years	34%
Tech	33%
61-65	25%

Scripps Health Customer Satisfaction Score by Gender

Male customers rated Scripps Health's Customer Satisfaction score 4 points higher than Female customers.

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40 / 100

Male

	Very Satisfied	30%
	Satisfied	10%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	20%
	Very Dissatisfied	40%

36 / 100

Female

	Very Satisfied	27%
	Satisfied	9%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	64%

Scripps Health Customer Satisfaction Score by Ethnicity

Caucasian
36%

CSAT according to Caucasian

Scripps Health's Customer Satisfaction (CSAT) score was rated 36% according to Caucasian users and customers.

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36 / 100

Very Satisfied	36%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	14%
Very Dissatisfied	50%

Very Satisfied

36%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

50%

Scripps Health Customer Satisfaction Score by Age

Scripps Health's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

56-60

33%

61-65

25%

66+

29%

Scripps Health Customer Satisfaction Score by Usage

Scripps Health's Customer Satisfaction score was rated the highest by customers who have used Scripps Health's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	34
Over 10 Years	40

Scripps Health Customer Satisfaction Score by Industry

Scripps Health's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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Tech	33
Healthcare, Hospitals and Medicine	67

Scripps Health Customer Satisfaction vs. Competitors

Compared to its competitors, Scripps Health's Customer Satisfaction score is rated right above Partners in Health, and is preceded by Crisis Text Line.

COMPANY		Customer Satisfaction (CSAT) Score
	UC San Diego	80%
	LHC Group	63%
	Crisis Text Line	50%
	Scripps Health	47%
	Partners in Health	0%
	Salk Institute for Biological Studies	0%
	Wellcome Trust	0%

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Customer Satisfaction for Other Health and Wellness Brands

In the Health and Wellness industry, Scripps Health's Customer Satisfaction score is rated right above WW (formally Weight Watchers), and is preceded by Peloton.

COMPANY		Customer Satisfaction (CSAT) Score
	Headspace	84%
	Colgate Palmolive	83%
	Glossier	79%
	Johnson & Johnson	78%
	Philips	74%
	CVS Health	68%
	Peloton	63%
	Scripps Health	47%
	WW (formally Weight Watchers)	46%

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Scripps Health Customer Service

3/5

Scripps Health has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.

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About Scripps Health's Customer Service

Address

San Diego, CA

Website

http://www.scripps.org

Phone Number

(800) 727-4777

Quick Insights into Scripps Health Customer Service

Scripps Health's Customer Service score was rated highest by customers who have used Scripps Health's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.

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Ranked Scripps Health Customer Service the Highest

5 to 10 Years	5
56-60	3.6
Arts and Entertainment	3.3

Ranked Scripps Health Customer Service the Lowest

2 to 5 Years	2.3
61-65	1.5
Tech	1.5

Scripps Health Customer Service Score by Gender

Female customers rated Scripps Health's Customer Service score 0.2 stars higher than Male customers.

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Male

2.4/5

Female

2.6/5

Scripps Health Customer Service Score by Ethnicity

Scripps Health's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.5	Caucasian	2.5

Scripps Health Customer Service Score by Age

Scripps Health's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
26-30 3.1	26-30	3.1
56-60 3.6	56-60	3.6
61-65 1.5	61-65	1.5
66+ 2.2	66+	2.2

Scripps Health Customer Service Score by Usage

Scripps Health's Customer Service score was rated the highest by customers who have used Scripps Health's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	2.4
2 to 5 Years	2.3
5 to 10 Years	5
Over 10 Years	2.6

Scripps Health Customer Service Score by Industry

Scripps Health's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Arts and Entertainment	3.3
Healthcare, Hospitals and Medicine	3.3

Scripps Health Customer Service vs. Competitors

Compared to its competitors, Scripps Health's Customer Service score is rated right above Partners in Health, and is preceded by LHC Group.

COMPANY		Customer Service Score
	UC San Diego	3.5/5
	Crisis Text Line	3.3/5
	LHC Group	3.2/5
	Scripps Health	3/5
	Partners in Health	N/A
	Salk Institute for Biological Studies	N/A
	Wellcome Trust	N/A

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Customer Service for Other Health and Wellness Brands

In the Health and Wellness industry, Scripps Health's Customer Service score is rated right above WW (formally Weight Watchers), and is preceded by CVS Health.

COMPANY		Customer Service Score
	Glossier	4.2/5
	Peloton	4/5
	Colgate Palmolive	4/5
	Johnson & Johnson	4/5
	Headspace	3.9/5
	Philips	3.7/5
	CVS Health	3.7/5
	Scripps Health	3/5
	WW (formally Weight Watchers)	3/5

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Scripps Health as an Employer

3.7/5

Scripps Health has a 3.7/5 stars for its overall company culture rated by their employees

top

50%

CEO of Scripps Health

Chris Gorder

In the Top 50% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Scripps Health scored a -6 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Scripps Health would recommend the brand to a friend. ENPS measures how likely Scripps Health employees would recommend working at Scripps Health to a friend.

Net Promoter Score

-6

NPS Score

42%	Promoters
10%	Passive
48%	Detractors

Employee Net Promoter Score

eNPS Score

44%	Promoters
20%	Passive
36%	Detractors

Global Ranking Snapshot

Scripps Health is ranked #692 in the Global Top 100 Brands. It ranks just behind Giant Eagle and just ahead of PNC.

RANK			INDUSTRY
690	Vox Media, Inc.	Jim Bankoff	Media and Entertainment
691	Giant Eagle	Laura Karet	Food and Beverages
692	Scripps Health	Chris Gorder	Health and Wellness
693	PNC	William Demchak	Banking and Financial Services
694	Willis Towers Watson	John Haley	Banking and Financial Services
695	Robert Half	Harold Messmer	Business and Consumer Services
696	Belkin International	Chet Pipkin	Consumer Goods

Health and Wellness Ranking Snapshot

Scripps Health is ranked #57 in the Health and Wellness Industry. It ranks just behind Allergan and just ahead of Cleveland Clinic.

RANK		Location
55	Thermo Fisher Scientific	Waltham, MA
56	Allergan	Parsippany, NJ
57	Scripps Health	San Diego, CA
58	Cleveland Clinic	Cleveland, OH
59	Herbalife	Los Angeles, CA
60	Ivoclar Vivadent	Mc Shan, AL
61	Arthrex	Naples, FL