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LHC Group
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About LHC Group's Brand

It’s all about helping people.

Brand at a Glance

85%
Customer Loyalty
3.7/5
Product Quality
3/5
Pricing
3.4/5
Customer Service

LHC Group NPS

LHC Group's Net Promoter Score (NPS) is a -14 with 37% Promoters, 12% Passives, and 51% Detractors. Net Promoter Score tracks whether LHC Group's customers would recommend using the product based on a scale of -100 to 100.

LHC Group Overall NPS

-14
NPS
37%Promoters
12%Passives
51%Detractors
LHC Group Overall NPS

LHC Group NPS Trend

-100
-50
0
50
100
Mar 2021
-24
Mar 2021-24
Apr 2021
-16
Apr 2021-16
May 2021
-14
May 2021-14
Jun 2021
-16
Jun 2021-16
Jul 2021
-18
Jul 2021-18
Aug 2021
4
Aug 20214
Sep 2021
0
Sep 20210
Oct 2021
-7
Oct 2021-7
Nov 2021
-6
Nov 2021-6
Dec 2021
-11
Dec 2021-11
Feb 2022
-14
Feb 2022-14
Mar 2022
-15
Mar 2022-15

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

LHC Group NPS by Gender

Female customers rated LHC Group's NPS 8 points higher than Male customers.

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Male

34

LHC Group's NPS was rated 34 by Male customers on Comparably.

Sign Up to learn about LHC Group's NPS Score rated by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors

Female

42

LHC Group's NPS was rated 42 by Female customers on Comparably.

Sign Up to learn about LHC Group's NPS Score rated by Female customers on Comparably.
71%
Promoters
0%
Passives
29%
Detractors

LHC Group NPS by Ethnicity

LHC Group's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of LHC Group.
-100
-50
0
50
100
Caucasian
14
Caucasian14
African American/Black
100
African American/Black100

LHC Group NPS by Age

LHC Group's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of LHC Group.
0
20
40
60
80
100
Promoters
67%
Passives
0%
Detractors
33%
31-3567%0%33%
Promoters
67%
Passives
0%
Detractors
33%
41-4567%0%33%
Promoters
100%
Passives
0%
Detractors
0%
56-60100%0%0%
Promoters
75%
Passives
0%
Detractors
25%
61-6575%0%25%

LHC Group NPS by Usage

LHC Group's NPS was rated the highest by customers who have used LHC Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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-100
-50
0
50
100
Less than 1 Year
-34
Less than 1 Year-34
1 to 2 Years
50
1 to 2 Years50
5 to 10 Years
34
5 to 10 Years34
Over 10 Years
100
Over 10 Years100

LHC Group Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of LHC Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

85
85%
15
15%
LHC Group Customer Loyalty

LHC Group Customer Loyalty Score by Gender

Male customers rated LHC Group's Customer Loyalty score 5% higher than Female customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of LHC Group.
Male
100%
Yes
Female
95%
Yes

LHC Group Customer Loyalty Score by Ethnicity

LHC Group's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LHC Group.
87
out of 100
Caucasian
100
out of 100
African American/Black

LHC Group Customer Loyalty Score by Age

LHC Group's Customer Loyalty score was rated 100% by customers ages 31-35 and customers ages 61-65 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of LHC Group.
0
20%
40%
60%
80%
100%
31-35
100%
31-35100%
41-45
100%
41-45100%
56-60
100%
56-60100%
61-65
100%
61-65100%

LHC Group Customer Loyalty Score by Usage

LHC Group's Customer Loyalty score was rated 100% by customers who have used LHC Group's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Less than 1 Year
100%
1 to 2 Years
100%
5 to 10 Years
100%
Over 10 Years
100%

LHC Group Customer Loyalty Score by Industry

LHC Group's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Healthcare, Hospitals and Medicine
100%

LHC Group Product Quality

3.7/5

LHC Group has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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LHC Group Product Information

LHC Group’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated LHC Group's product the highest.

Website
http://lhcgroup.com/about-lhc-group
Company Size
10,000+ Employees

Industry

Healthcare, Hospitals and Medicine

Quick Insights into LHC Group Product Quality

LHC Group's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers who have used LHC Group's products/services for 1 to 2 Years.

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Ranked LHC Group Product Quality the Highest

41-45
5
African American/Black
5
Over 10 Years
5

Ranked LHC Group Product Quality the Lowest

Caucasian
3.7
Male
3.5
1 to 2 Years
3.4

LHC Group Product Quality Score by Gender

Female customers rated LHC Group's Product Quality score 0.8 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of LHC Group.

Male

3.5/5

Female

4.3/5

LHC Group Product Quality Score by Ethnicity

LHC Group's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LHC Group.
0
1
2
3
4
5
Caucasian
3.7
Caucasian3.7
African American/Black
5
African American/Black5

LHC Group Product Quality Score by Age

LHC Group's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LHC Group.
0
1
2
3
4
5
31-35
3.8
31-353.8
41-45
5
41-455
56-60
5
56-605
61-65
4.1
61-654.1

LHC Group Product Quality Score by Usage

LHC Group's Product Quality score was rated the highest by customers who have used LHC Group's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year
3.8
1 to 2 Years
3.4
5 to 10 Years
3.8
Over 10 Years
5

LHC Group Product Quality Score by Industry

LHC Group's Product Quality score was rated 4.4 stars by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Healthcare, Hospitals and Medicine
4.4

LHC Group Pricing

LHC Group ROI & Value For Money

3/5

LHC Group has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.

Sign Up to unlock LHC Group's overall ROI score rated by its users and customers.

LHC Group Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.

Quick Insights into LHC Group ROI

LHC Group's ROI score was rated highest by customers ages 56-60, and rated lowest by customers ages 31-35.

Sign Up to unlock insights into how customers have ranked LHC Group's ROI score.

Ranked LHC Group ROI the Highest

56-60
5
African American/Black
5
Over 10 Years
4.8

Ranked LHC Group ROI the Lowest

Caucasian
3.2
1 to 2 Years
2.5
31-35
2.5

LHC Group ROI Score by Gender

Female customers rated LHC Group's ROI score 0.4 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of LHC Group.

Male

3.5/5

Female

3.9/5

LHC Group ROI Score by Ethnicity

LHC Group's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LHC Group.
0
1
2
3
4
5
Caucasian
3.2
Caucasian3.2
African American/Black
5
African American/Black5

LHC Group ROI Score by Age

LHC Group's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full ROI by Age data of LHC Group.
0
1
2
3
4
5
31-35
2.5
31-352.5
41-45
4.1
41-454.1
56-60
5
56-605
61-65
3.9
61-653.9

LHC Group ROI Score by Usage

LHC Group's ROI score was rated the highest by customers who have used LHC Group's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Less than 1 Year
3.3
1 to 2 Years
2.5
5 to 10 Years
3.8
Over 10 Years
4.8

LHC Group ROI Score by Industry

LHC Group's ROI score was rated 4.4 stars by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Healthcare, Hospitals and Medicine
4.4

LHC Group Customer Satisfaction (CSAT)

LHC Group Customer Satisfaction (CSAT) Score

67 / 100

LHC Group has an overall Customer Satisfaction score of 67 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied54%
Satisfied13%
Neither Satisfied nor Dissatisfied3%
Dissatisfied13%
Very Dissatisfied17%
Very Satisfied
54%
Satisfied
13%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
13%
Very Dissatisfied
17%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into LHC Group Customer Satisfaction

LHC Group's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by Male customers.

Sign Up to unlock insights into how customers have ranked LHC Group's Customer Satisfaction.

Ranked LHC Group Customer Satisfaction the Highest

56-60
100%
African American/Black
100%
Female
100%

Ranked LHC Group Customer Satisfaction the Lowest

Caucasian
80%
Less than 1 Year
75%
Male
67%

LHC Group Customer Satisfaction Score by Gender

Female customers rated LHC Group's Customer Satisfaction score 33 points higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of LHC Group.
67 / 100
Male
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
100 / 100
Female
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

LHC Group Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

LHC Group's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LHC Group.
80 / 100
Very Satisfied80%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied20%
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%

CSAT according to African American/Black

LHC Group's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LHC Group.
100 / 100
Very Satisfied100%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied0%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%

LHC Group Customer Satisfaction Score by Age

LHC Group's Customer Satisfaction score was rated 100 points by customers ages 56-60 on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of LHC Group.
0
20
40
60
80
100
56-60 CSAT Score
100%
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
56-60100%

LHC Group Customer Satisfaction Score by Usage

LHC Group's Customer Satisfaction score was rated the highest by customers who have used LHC Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.

Less than 1 Year
75
Over 10 Years
100

LHC Group Customer Satisfaction Score by Industry

LHC Group's Customer Satisfaction score was rated 100 points by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

Healthcare, Hospitals and Medicine
100

LHC Group Customer Service

3.4/5

LHC Group has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About LHC Group's Customer Service

Address

Lafayette, LA 70508


Website

http://lhcgroup.com/about-lhc-group


Phone Number

(337)233-1307

LHC Group's Social Links

Quick Insights into LHC Group Customer Service

LHC Group's Customer Service score was rated highest by customers ages 56-60, and rated lowest by Caucasian customers.

Sign Up to unlock insights into how customers have ranked LHC Group's Customer Service score.

Ranked LHC Group Customer Service the Highest

56-60
5
African American/Black
5
Over 10 Years
4.8

Ranked LHC Group Customer Service the Lowest

Male
3.5
Less than 1 Year
3.4
Caucasian
3.3

LHC Group Customer Service Score by Gender

Female customers rated LHC Group's Customer Service score 0.7 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LHC Group.

Male

3.5/5

Female

4.2/5

LHC Group Customer Service Score by Ethnicity

LHC Group's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LHC Group.
0
20
40
60
80
100
Caucasian
3.3
Caucasian3.3
African American/Black
5
African American/Black5

LHC Group Customer Service Score by Age

LHC Group's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LHC Group.
0
20
40
60
80
100
31-35
3.5
31-353.5
41-45
4.8
41-454.8
56-60
5
56-605
61-65
3.9
61-653.9

LHC Group Customer Service Score by Usage

LHC Group's Customer Service score was rated the highest by customers who have used LHC Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Less than 1 Year
3.4
1 to 2 Years
3.6
5 to 10 Years
3.8
Over 10 Years
4.8

LHC Group Customer Service Score by Industry

LHC Group's Customer Service score was rated 4.4 stars by Healthcare, Hospitals and Medicine industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Healthcare, Hospitals and Medicine
4.4

LHC Group as an Employer

4.9/5

LHC Group has a 4.9/5 stars for its overall company culture rated by their employees

  LHC Group CEO
top
5%
CEO of LHC Group

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

LHC Group scored a -14 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of LHC Group would recommend the brand to a friend. ENPS measures how likely LHC Group employees would recommend working at LHC Group to a friend.

Net Promoter Score

-14
NPS Score
37%Promoters
12%Passive
51%Detractors

Employee Net Promoter Score

59
eNPS Score
72%Promoters
15%Passive
13%Detractors

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