-19
NPS
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LHC Group
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About LHC Group's Brand
It’s all about helping people.
Brand at a Glance
83%
Customer Loyalty
3.5/5
Product Quality
2.9/5
Pricing
3.2/5
Customer Service
LHC Group NPS
LHC Group's Net Promoter Score (NPS) is a -19 with 33% Promoters, 15% Passives, and 52% Detractors. Net Promoter Score tracks whether LHC Group's customers would recommend using the product based on a scale of -100 to 100.
LHC Group Overall NPS
| 33% | Promoters |
|---|---|
| 15% | Passives |
| 52% | Detractors |
LHC Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -11 | Dec 2021 | -11 |
Feb 2022 -14 | Feb 2022 | -14 |
Mar 2022 -15 | Mar 2022 | -15 |
Aug 2022 -13 | Aug 2022 | -13 |
Dec 2022 -14 | Dec 2022 | -14 |
Apr 2023 -16 | Apr 2023 | -16 |
Jul 2023 -17 | Jul 2023 | -17 |
Aug 2023 -15 | Aug 2023 | -15 |
Sep 2023 -18 | Sep 2023 | -18 |
Oct 2023 -16 | Oct 2023 | -16 |
Feb 2024 -18 | Feb 2024 | -18 |
May 2024 -20 | May 2024 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LHC Group NPS by Gender
Male customers rated LHC Group's NPS 8 points higher than Female customers.
Male
34
LHC Group's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
26
LHC Group's NPS was rated 26 by Female customers on Comparably.
63%
Promoters
0%
Passives
37%
Detractors
LHC Group NPS by Ethnicity
LHC Group's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 14 | Caucasian | 14 |
African American/Black 100 | African American/Black | 100 |
Other 0 | Other | 0 |
LHC Group NPS by Age
LHC Group's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
LHC Group NPS by Usage
LHC Group's NPS was rated the highest by customers who have used LHC Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years 100 | Over 10 Years | 100 |
LHC Group Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of LHC Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LHC Group Customer Loyalty Score by Gender
Male customers rated LHC Group's Customer Loyalty score 9% higher than Female customers.
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Male
100%
Yes
Female
91%
Yes
LHC Group Customer Loyalty Score by Ethnicity
LHC Group's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of LHC Group.
87
out of 100
Caucasian
100
out of 100
African American/Black
78
out of 100
Other
LHC Group Customer Loyalty Score by Age
LHC Group's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 78% | 31-35 | 78% |
41-45 100% | 41-45 | 100% |
56-60 100% | 56-60 | 100% |
61-65 100% | 61-65 | 100% |
LHC Group Customer Loyalty Score by Usage
LHC Group's Customer Loyalty score was rated the highest by customers who have used LHC Group's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
LHC Group Customer Loyalty Score by Industry
LHC Group's Customer Loyalty score was rated 100% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
LHC Group Product Quality
3.5/5
LHC Group has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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LHC Group Product Information
LHC Group’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated LHC Group's product the highest.
- Company Size
- 10,000+ Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into LHC Group Product Quality
LHC Group's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Other customers.
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Ranked LHC Group Product Quality the Highest
Ranked LHC Group Product Quality the Lowest
LHC Group Product Quality Score by Gender
Female customers rated LHC Group's Product Quality score 0.5 stars higher than Male customers.
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Male
3.5/5
Female
4/5
LHC Group Product Quality Score by Ethnicity
LHC Group's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of LHC Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 5 | African American/Black | 5 |
Other 3.2 | Other | 3.2 |
LHC Group Product Quality Score by Age
LHC Group's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of LHC Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
41-45 5 | 41-45 | 5 |
56-60 5 | 56-60 | 5 |
61-65 3.4 | 61-65 | 3.4 |
LHC Group Product Quality Score by Usage
LHC Group's Product Quality score was rated the highest by customers who have used LHC Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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LHC Group Product Quality Score by Industry
LHC Group's Product Quality score was rated 4.4 stars by Healthcare, Hospitals and Medicine industry customers.
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LHC Group Pricing
LHC Group ROI & Value For Money
2.9/5
LHC Group has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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LHC Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into LHC Group ROI
LHC Group's ROI score was rated highest by customers ages 56-60, and rated lowest by customers ages 31-35.
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Ranked LHC Group ROI the Highest
Ranked LHC Group ROI the Lowest
LHC Group ROI Score by Gender
Female customers rated LHC Group's ROI score 0.1 stars higher than Male customers.
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Male
3.5/5
Female
3.6/5
LHC Group ROI Score by Ethnicity
LHC Group's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of LHC Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
African American/Black 5 | African American/Black | 5 |
Other 3.1 | Other | 3.1 |
LHC Group ROI Score by Age
LHC Group's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of LHC Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.4 | 31-35 | 2.4 |
41-45 4.1 | 41-45 | 4.1 |
56-60 5 | 56-60 | 5 |
61-65 3.2 | 61-65 | 3.2 |
LHC Group ROI Score by Usage
LHC Group's ROI score was rated the highest by customers who have used LHC Group's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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LHC Group ROI Score by Industry
LHC Group's ROI score was rated 4.4 stars by Healthcare, Hospitals and Medicine industry customers.
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LHC Group Customer Satisfaction (CSAT)
LHC Group Customer Satisfaction (CSAT) Score
63 / 100
LHC Group has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
19%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into LHC Group Customer Satisfaction
LHC Group's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by Other customers.
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Ranked LHC Group Customer Satisfaction the Highest
Ranked LHC Group Customer Satisfaction the Lowest
LHC Group Customer Satisfaction Score by Gender
Female customers rated LHC Group's Customer Satisfaction score 15 points higher than Male customers.
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67 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
82 / 100
FemaleVery Satisfied | 82% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 0% | |
Very Dissatisfied | 9% |
LHC Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
LHC Group's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to African American/Black
LHC Group's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of LHC Group.
100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
LHC Group's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
LHC Group Customer Satisfaction Score by Age
LHC Group's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of LHC Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 100% | |||||||||||||||
| 61-65 | 67% |
LHC Group Customer Satisfaction Score by Usage
LHC Group's Customer Satisfaction score was rated the highest by customers who have used LHC Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
LHC Group Customer Satisfaction Score by Industry
LHC Group's Customer Satisfaction score was rated 100 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "LHC Group Customer Satisfaction Score by Industry",
"text": "LHC Group's Customer Satisfaction score was rated 100 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "LHC Group's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}LHC Group Customer Service
3.2/5
LHC Group has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock LHC Group's overall Customer Service score rated by its users and customers.
About LHC Group's Customer Service
Address
901 Hugh Wallis Rd South, Lafayette, LA 70508
Website
http://lhcgroup.com/about-lhc-group
Phone Number
(337)233-1307
LHC Group's Social Links
Quick Insights into LHC Group Customer Service
LHC Group's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers who have used LHC Group's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked LHC Group's Customer Service score.
Ranked LHC Group Customer Service the Highest
Ranked LHC Group Customer Service the Lowest
LHC Group Customer Service Score by Gender
Female customers rated LHC Group's Customer Service score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of LHC Group.
Male
3.5/5
Female
3.9/5
LHC Group Customer Service Score by Ethnicity
LHC Group's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of LHC Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 5 | African American/Black | 5 |
Other 3.4 | Other | 3.4 |
LHC Group Customer Service Score by Age
LHC Group's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of LHC Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.4 | 31-35 | 3.4 |
41-45 4.8 | 41-45 | 4.8 |
56-60 5 | 56-60 | 5 |
61-65 3.2 | 61-65 | 3.2 |
LHC Group Customer Service Score by Usage
LHC Group's Customer Service score was rated the highest by customers who have used LHC Group's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
LHC Group Customer Service Score by Industry
LHC Group's Customer Service score was rated 4.4 stars by Healthcare, Hospitals and Medicine industry customers.
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LHC Group as an Employer
4.7/5
LHC Group has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
LHC Group scored a -19 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of LHC Group would recommend the brand to a friend. ENPS measures how likely LHC Group employees would recommend working at LHC Group to a friend.
Net Promoter Score
-19
NPS Score
| 33% | Promoters |
|---|---|
| 15% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 71% | Promoters |
|---|---|
| 16% | Passive |
| 13% | Detractors |
