14
NPS
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UC San Diego
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About UC San Diego's Brand
Among its major competitors, UC San Diego is ranked in 1st place for NPS while Scripps Health is 2nd, and Salk Institute for Biological Studies is 3rd.
Brand at a Glance
73%
Customer Loyalty
3.9/5
Product Quality
2.8/5
Pricing
3.5/5
Customer Service
UC San Diego Ranking
- #1 / 4 of its competitors
UC San Diego NPS
UC San Diego's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether UC San Diego's customers would recommend using the product based on a scale of -100 to 100.
UC San Diego Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
UC San Diego NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Aug 2022 0 | Aug 2022 | 0 |
Dec 2022 -33 | Dec 2022 | -33 |
Apr 2023 -50 | Apr 2023 | -50 |
Oct 2023 0 | Oct 2023 | 0 |
Dec 2024 15 | Dec 2024 | 15 |
How Other Brands Compare
UC San Diego is ranked first for NPS among its competitors. Scripps Health and Salk Institute for Biological Studies come in second and third, with CanopyBoulder coming in at #4.
UC San Diego |  Scripps Health |  Salk Institute for Biological Studies |  CanopyBoulder | |
| Global Ranking | #- | #692 | #- | #- |
| NPS | 14 | -6 | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.33B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
UC San Diego NPS vs. Competitors
Compared to its competitors, UC San Diego's NPS is rated right above Salk Institute for Biological Studies.
| COMPANY | NPS Score | |
|---|---|---|
| UC San Diego | 14 |
| Salk Institute for Biological Studies | N/A |
 | CV Sciences | N/A |
| Scripps Health | -6 |
UC San Diego Customer Reviews
Out of the 2 UC San Diego customer reviews 1 was positive and 1 was constructive. UC San Diego customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
UC San Diego Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of UC San Diego users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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UC San Diego Customer Loyalty vs. Competitors
Compared to its competitors, UC San Diego's Customer Loyalty score is rated right above Salk Institute for Biological Studies, and is preceded by Scripps Health.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Scripps Health | 76% |
| UC San Diego | 73% |
| Salk Institute for Biological Studies | N/A |
| CV Sciences | N/A |
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UC San Diego Product Quality
3.9/5
UC San Diego has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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UC San Diego Product Information
UC San Diego’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.ucsd.edu
- Company Size
- 10,000+ Employees
Industry
Tech
UC San Diego Product Quality vs. Competitors
Compared to its competitors, UC San Diego's Product Quality score is rated right above Scripps Health.
| COMPANY | Product Quality Score | |
|---|---|---|
| UC San Diego | 3.9/5 |
| Scripps Health | 3/5 |
| Salk Institute for Biological Studies | N/A |
| CV Sciences | N/A |
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UC San Diego Pricing
UC San Diego ROI & Value For Money
2.8/5
UC San Diego has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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UC San Diego Pricing vs. Competitors
Compared to its competitors, UC San Diego's ROI score is rated right above Salk Institute for Biological Studies, and is preceded by Scripps Health.
| COMPANY | Pricing Score | |
|---|---|---|
| Scripps Health | 3/5 |
| UC San Diego | 2.8/5 |
| Salk Institute for Biological Studies | N/A |
| CV Sciences | N/A |
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UC San Diego Customer Satisfaction (CSAT)
UC San Diego Customer Satisfaction (CSAT) Score
80 / 100
UC San Diego has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
UC San Diego Customer Satisfaction vs. Competitors
Compared to its competitors, UC San Diego's Customer Satisfaction score is rated right above Scripps Health.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| UC San Diego | 80% |
| Scripps Health | 47% |
| Salk Institute for Biological Studies | 0% |
| CV Sciences | 0% |
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UC San Diego Customer Service
3.5/5
UC San Diego has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About UC San Diego's Customer Service
Address
9500 Gilman Dr, San Diego, CA
Website
http://www.ucsd.edu
Phone Number
(858) 534-3120
UC San Diego Customer Service vs. Competitors
Compared to its competitors, UC San Diego's Customer Service score is rated right above Scripps Health.
| COMPANY | Customer Service Score | |
|---|---|---|
| UC San Diego | 3.5/5 |
| Scripps Health | 3/5 |
| Salk Institute for Biological Studies | N/A |
| CV Sciences | N/A |
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UC San Diego as an Employer
2.8/5
UC San Diego has a 2.8/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
UC San Diego scored a 14 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of UC San Diego would recommend the brand to a friend. ENPS measures how likely UC San Diego employees would recommend working at UC San Diego to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 37% | Promoters |
|---|---|
| 16% | Passive |
| 47% | Detractors |
